Installation and authorization manual

Installation/Authorization
Manual

Installation/Authorization Manual
Contents2
Table of Contents
Contents2
English3
Chapter 1 – Installation3
Mac®3
Windows®3
Chapter 2 – The Authorization Manager5
Starting with the Authorization Manager5
Chapter 3 – Online authorization procedure7
3.1 – New User9
3.2 – Registered User11
3.3 – Inserting Serial Number12
3.4 – Authorizing Sound Content15
3.5 – Registering Hardware16
Chapter 4 – Offline Authorization Procedure17
Chapter 5 – Software and Sound Content Installation23
5.1– Software Installer24
5.2– Instruments Installer24
5.3– Sample Content Installers25
5.4– Sound Library Updates25
5.5– USB/Boxed Installation25
Chapter 6 – Custom Shop26
Chapter 7 – Custom Installation27
Chapter 8 – Troubleshooting29

1 - Installation3
Chapter 1 – Installation
Mac®
NOTE: in order to be able to install and uninstall IK Multimedia products on your Macintosh computer, you must
be a user with Administrator rights.
On the mounted DMG, double-click on the “Install (Ver. x).pkg” file and follow the onscreen instructions.
The Standalone version is installed in your “Applications” folder.
The User Manual is placed in:
Macintosh HD / Library / Documentation / IK Multimedia /
Uninstall
On the mounted DMG, double-click on the ‘Uninstall’ icon and follow the onscreen instructions.
Windows®
NOTE: in order to be able to install and uninstall IK Multimedia products on your Windows computer, you must
be a user with Administrator rights.
Double-click on the “Install (Ver. x).exe” file and follow the onscreen instructions. The installer will ask to confirm
and select your default Program Files directory. You can select a different directory if your Program Files exists
on a different drive.
To launch the Standalone version, go to:
Start menu All Programs
The default destination folder is:
C:Program FilesIK Multimedia
The User Manual is placed in:
C:Program FilesIK Multimedia
Uninstall
In the ‘Start’ menu, select ‘Control Panel’.
Under ‘Programs’, double-click on ‘Uninstall a program’. A list of the software installed in your system is displayed.

1 - Installation4
Select the IK Multimedia product you want to uninstall, and right-click then click uninstall. All the components
will be removed from your system. If you added or changed files after the installation, it may be that some files
and folders are not removed. You may delete them manually from the destination folder you selected during
installation.

2 - The Authorization Manager5
Chapter 2 – The Authorization Manager
The Authorization Manager is a standalone application that is used to register, authorize, and download your IK
Multimedia products.
Starting with the Authorization Manager
To start the Authorization Manager, double-click on the Authorization Manager icon located in:
• macOS: “Applications” folder
• Windows: Start menu, All Programs
The Authorization Manager guides you through the authorization process of your software. When launching the
Authorization Manager, a Welcome page will appear.
figure 2.1 - Welcome page

2 - The Authorization Manager6
Click NEXT to proceed to the next step.
Click CANCEL to close the Authorization Manager and use the software within the 10-day trial period.
Anytime you need help with the page you are in, click on the ‘?’ (Help) button in the bottom-left part of
the Authorization Manager window. The ‘i’ button will give you information about the current version of the
Authorization Manager and links to the IK Multimedia website, our FAQ pages, and Customer Support.
figure 2.2 – Information page
After clicking on NEXT, the Authorization Manager will check your Internet connection and determine if you can
proceed with the online or the offline authorization procedure. Let’s have a look at the ONLINE procedure first.

3 - Online authorization procedure7
Chapter 3 – Online authorization procedure
After checking your Internet connection, the Authorization Manager will also verify if your version of the
Authorization Manager is up to date. If not, you will be asked to update before continuing. The UPDATE button
will take you to the Authorization Manager page on the IK Multimedia website where you can download the
latest version of the Authorization Manager.
figure 3.1 - Version check
If an update is needed, close the Authorization Manager first. Next, download, install, and open the latest
version.

In the next step, you may log into your IK account or create a new IK account. Use your IK username to log in.
Enter your IK USER NAME and PASSWORD to log in. Select “Remember me” to remain logged in for future
authorizations (recommended on personal computers).
Choose NEW USER if you do NOT have an IK account..
figure 3.2 - New/Registered User selection page

3.1 – New User
After clicking New User, you will be redirected to the IK Multimedia website to create a new account. Click on
REGISTER to start.
figure 3.1.1 - New User details insertion page

Fill all the requested fields then click REGISTER. The username you input is the username you will use to log
into Authorization Manager and the IK Multimedia website.
After clicking on NEXT, we will send you an email. Check your email account and click on the link included in
that email in order to activate your IK User Account and to continue with the Authorization process. The IK User
Account lets you access the IK User Area.
In the USER AREA you will be able to:
• Review your authorizations
• Download the latest updates and upgrades (+ free content)
• Download Sound Libraries (in case you purchased them online via download)
• Download Firmware Updates for your IK hardware
• Manage your personal data (i.e. update your email address)
• Change your USERNAME and PASSWORD
• Take advantage of promotions, view your JamPoints and more

3.2 – Registered User
If you are a registered IK User, this means that you already have an IK User Area account and the related login
details. On this page, insert your User Name and Password. Check the “Remember me” checkbox to avoid
having to insert your User Name and Password again, next time you authorize an IK Multimedia product.
figure 3.2.1 - Existing User login
After clicking on NEXT you will be able to proceed to the Serial Number insertion page (see next section 3.3
- Inserting Serial Number). If you don’t remember your login details just click on the FORGOT PASSWORD?
button. The FORGOT PASSWORD? button will take you to the Password reset page of the IK Multimedia
website. You can insert your email here to request a new password.
The email address that you insert must be the same registered in your IK User Area.
If you registered an email address that is no longer valid and you want to update it, just contact IK Customer
Support at:
www.ikmultimedia.com/contact-support

3.3 – Inserting Serial Number
The Serial Number is the code written on the Registration Card (included with your IK boxed product) or the one
that has been delivered to you via email (e.g. Online purchase, such as a Digital Delivery).
Type the Serial Number in the fields manually or by clicking on the PASTE button.
figure 3.3.1 - Serial Number insertion page

Once the Serial Number has been properly inserted, a green circle will appear showing that the code has been
entered correctly. If a red circle is displayed, the Serial Number inserted is not correct and you will be asked to
retype it.
figure 3.3.2 - Adding Serial Number
After inserting a valid Serial Number, a 2nd entry field will appear. This allows you to insert multiple serial
numbers at once. If you are only registering a single serial number, ignore the 2nd field and click NEXT.
The LOGOUT button lets you return to the “New/Registered User selection” page (see figure 3.2.1).
After inserting all your serial numbers, press NEXT to go to the next step of the authorization procedure.

figure 3.3.3 – Authorization completion
Your product is now registered! This page shows all the products you authorized in this current session. Click
on the VIEW button to go to the My Products section of the IK User Area. Here you can download the product
installer and the Sound Content Installers. You may continue to Chapter 5 for Software and Sound Content
Installation.
Close the Authorization Manager by clicking the DONE button.

3.4 – Authorizing Sound Content
Additional sound libraries can be installed. If you purchased individual libraries, those serials must be inserted
as well. Sound Content from other apps (e.g. Miroslav Philharmonik 2 or Syntronik) will require you insert the
product serial number. Registering a single library will link it to the main product so they can authorize together.
The software serial numbers are located on the registration card (in USB/Boxed product) or via email (digital
delivery). You can insert multiple serial numbers in one session. If you already registered these serial numbers,
they will always be located in the My Products section of the User Area.
figure 3.4.1 – Registering single library serial will link and authorize the corresponding products

3.5 – Registering Hardware
You may register your hardware in Authorization Manager. The hardware serial number is located on the
registration card inside of the boxed product. Insert this serial number into Authorization Manager to register
this product to your account. By registering, the hardware product will be added your account along with many
benefits such as added JamPoints, Warranty Activation, and unlocking free app/software bonus content.
In addition to unlocking the bonus software, it will also authorize the software serial number to your computer.
figure 3.5.1 – Registered Hardware and authorized bonus content
You may authorize the bonus content again using the hardware serial number. It will authorize all serials
associated to the hardware product. All serial numbers are stored in the My Products section of the IK User
Area.
Hardware registration and authorization requires the online Authorization procedure.

4 - Offline Authorization Procedure17
Chapter 4 – Offline Authorization Procedure
If the Authorization Manager sees that your computer is not connected to the Internet, it will ask you to retry or
proceed with the OFFLINE procedure. If your internet connection simply was temporarily unavailable, click the
RETRY button to try again; this will proceed with the ONLINE authorization process. In case your computer is
not connect, or you prefer to not connect it to the Internet, click on OFFLINE AUTHORIZATION.
figure 4.1 - Internet Connection not available
To authorize your product or other sound libraries with a computer that is not connected to Internet, follow these
steps:
1. Save the authorization request file (Authorization Request.html) on the computer that is not connected to the
Internet.
2. Copy the file to a computer that is connected to the Internet while keeping the Authorization Manager open
on the first computer.
3. Double-click the ‘Authorization Request.html’ file on the computer that is connected to the Internet. It will
open your browser.

4. Follow the instructions on your browser. The last step will ask you to save a second file (Authorization.xml)
on the computer that is connected to the Internet.
5. Copy the ‘Authorization.xml’ file to the computer that is not connected to the Internet.
6. Load the ‘Authorization.xml’ file in the Authorization Manager on the computer that is not connected to the
Internet to authorize your software.
The first page will create the authorization request file (Authorization Request.html) on the computer that is not
connected to the Internet.
Click the SAVE AUTHORIZATION FILE button to create the ‘Authorization Request.html’ file. Choose carefully
where to save the file (the Desktop will be fine) because you will have to transfer it to the computer that is
connected to the Internet in the next step. You can copy this file to the online computer via USB drive or
External drive.
figure 4.2 - Save the ‘Authorization Request.html’ file
Click the “NEXT” button after saving the ‘Authorization Request.html’ file to get to the next step. This next page
provides further instructions on copying the ‘Authorization Request.html’ file.

Copy the ‘Authorization Request.html’ file to the computer that is connected to the internet. Double-click on it
and follow instructions. This will open your default internet browser.
Do NOT close the Authorization Manager as you will have to return to this page after completing all the steps
on the computer that is connected to the Internet.
figure 4.3 - Copy the ‘Authorization Request.html’ file to a computer that is connected to the Internet
After double-clicking the ‘Authorization Request.html’ file, your browser will open to show the following page.
If not already logged in, you will be prompted to log into your IK account. Log in using your IK username and
password. Once finished, you will be redirected to the Offline Authorization Process.

figure 4.4 – Inserting serial number(s) in the offline authorization process
In this page, insert your product serial number into the field shown. Click on “Add Serial” to submit. You will
see the confirmation under “Serial Number(s) added”. You may insert any other serial numbers if you wish to
authorize several serial numbers. Click on “Continue” to process this.
Here it will also let you know if your serial number is not inserted correctly (see Chapter 8 – Troubleshooting for
more help).
Once the serial number is processed, you will be taken to the next screen to be prompted to download the
‘Authorization.xml’ file.

figure 4.5 - XML authorization file creation
Click on the DOWNLOAD button to save the ‘Authorization.xml’ file to this computer. You may copy this file over
to your USB or External drive. Proceed to copy the ‘Authorization.xml’ file to the computer that is not connected
to the Internet.
Return to the Authorization Manage page you left open on the offline computer and click NEXT. The following
page will appear:

figure 4.6 – Loading XML authorization file
Click the LOAD AUTHORIZATION FILE button to load the ‘Authorization.xml’ file you transferred from the
computer that is connected to the Internet.
Please note that the ‘Authorization.xml’ file is different from the one you created by clicking on the SAVE
AUTHORIZATION FILE button (Authorization Request.html).
After loading the ‘Authorization.xml’ file click on the NEXT button to proceed to the final page (see figure 3.3.3 –
Authorization completion).

5 - Software and Sound Content Installation23
Chapter 5 – Software and Sound Content Installation
IK Multimedia products may consist of up to 3 installer types:
• Software installer
• Instruments installer*
• Sample Content installers*
We recommend using the default installation directories. However, you can use a custom install path for your
Sound Content Library (see Chapter 7 – Custom Installation).
For Digital Delivery licenses, these installers can be found in the My Products section of the IK User Area. Sound
Content can be accessed from the “Sounds Downloads” button. User Manuals and product-specific downloads
are located in “Download Resources”.
figure 5.1 – Software and Sounds downloads in User Area My Products
For macOS, a DMG file will be downloaded. Once finished, double-click on the DMG to mount it. Here you will
find the Installer .pkg file. Double-click on the Install.pkg and follow the steps on screen to install.
For Windows, a ZIP file will be downloaded. Once finished, right-click on the ZIP file and extract it. Here you will
find the Installer .exe file. Double-click on the Install .exe and follow the steps on screen to install.
* Some products only require the software installer (e.g. AmpliTube and T-RackS). Other applications may require
you install additional sound content (e.g. SampleTank and Syntronik).

5.1– Software Installer
This installs the standalone program to the default program directory, along with the plugin instances (VST,
VST3, AAX, and AU). Download the installer from the My Products section of the IK User Area (see figure 5.1 -
Software and Sounds downloads in User Area My Products). To the right of each product are two download
buttons for macOS or Windows.
Default install Paths:
macOS®
Standalone app: Macintosh HD / Applications
VST: Macintosh HD / Library / Audio / Plug-Ins / VST
VST3: Macintosh HD / Library / Audio / Plug-Ins / VST3
AAX: Macintosh HD / Library / Application Support / Avid / Audio / Plug-Ins
AU: Macintosh HD / Library / Audio / Plug-Ins / Components
Presets: Macintosh HD / Users / *USERNAME* / Documents / IK Multimedia /
Windows®
Standalone app: C:Program FilesIK Multimedia
VST: C:Program FilesVstPlugIns
VST3: C:Program FilesCommon FilesVST3
AAX: C:Program FilesCommon FilesAvidAudioPlug-Ins
Presets: C:Users*USERNAME*DocumentsIK Multimedia
5.2– Instruments Installer
This installs the Instrument files (.st4i) into the default sound content library. This is accessed by clicking on the
Sounds Download button in the User Area (see figure 5.1 - Software and Sounds downloads in User Area My
Products). These files require the corresponding sample content to be installed.
Default Sound Content install path:
macOS®
Macintosh HD / Users / Shared / Documents / IK Multimedia / SampleTank 4
Windows®
C:UsersPublicDocumentsIK MultimediaSampleTank 4
NOTE: SampleTank 3 SampleTank 4 sounds exist on separate directories. Do not combine directories.

5.3– Sample Content Installers
These installers contain the audio sample files (.pak) required to load your instruments. Due to the size and
multitude of the audio files, these consist of the most installers. These installers are sorted by instrument
category. Some categories are contained in 1 install (e.g. Chromatic, Electric Piano, and Ethnic Samples), while
other categories consist of multiple parts (e.g. Bass Samples Parts 1 – 2, Acoustic Drums Parts 1 – 4, and
Acoustic Piano Parts 1 – 10).
Like all installers, they will download as DMG (macOS) or ZIP (Windows) files. These must be mounted or
extracted first.
Once your sound library is installed, it is important to let the application rebuild the library database. This will
perform a scanning process on the assigned sound content directory, linking the instruments (.st4i) and sample
content (.pak).
5.4– Sound Library Updates
Over time, Sound Library Updates are made available. Sound Library Update Installers are only required if
the update was released after your current sound library install. When a sound library update is released, the
instrument and sample installers are also updated. So, by default, you do not need to run the Sound Library
Update if you’re downloading/installing sounds for the first time.
5.5– USB/Boxed Installation
If you’ve received your product via USB/Boxed copy, installation is easy! Plug in the USB drive into an empty
USB port. This USB consists of a macOS Software Installer, Windows Software Installer, and/or the Sound
Content Installers.
Based on your Operating System, enter the “Install macOS” or “Install Windows” folder and run the installer
located there.
If the product has separate sound content to install, enter the “Sound Content” folder. Here you will find the
sound content installer and the sound content folder. Do note move these files as the installer reads/writes data
from the sound content folder. You may run the installer directly from the USB drive. For SampleTank 4 MAX
USBs, you will find an additional “SampleTank 3” folder. Inside these folders are the Sound Content Installers.
On the USB version only, all instruments and sample content are contained in this installer. Since it is installing
the complete library at once, please allow some time for the installation process. After installing sound content
via USB, we recommend checking for sound content updates in the My Products section of the User Area.
NOTE: Here you may also set a custom install path. See Chapter 7 – Custom Installation for help.

6 - Custom Shop26
Chapter 6 – Custom Shop
The Custom Shop is a standalone desktop app where you can try and buy gear, modules, and libraries for
participating apps such as:
• AmpliTube 4
• T-RackS 5
• SampleTank 3 / Syntronik
You may log into the Custom Shop using your IK username. Any item purchased in the Custom Shop will be
linked to your IK account. In addition to buying gear, you can also try gear before purchasing it. This will open a
trial mode for that item. The Custom Shop client must be open when trying any item.
Custom Shop will show all owned gear as well as items that are not owned. This can be viewed by clicking on
the “Gear” drop down menu.
Custom Shop can also restore and authorize items linked to your IK account. Once logged in, hover your
mouse cursor over “Gear”, a dropdown menu will appear, then click “Restore my Gear”. For SampleTank 3 and
Syntronik, it will appear as “Sounds” and “Restore my Sounds”.
figure 6.1 – Custom Shop menu
Custom Shop may be accessed in the standalone app or plugin via shopping cart icon, or directly opening the
app:
macOS: “Applications” folder
Windows: Start menu, All Programs

7 - Custom Installation27
Chapter 7 – Custom Installation
You can set a custom install directory for your Sound Content Library. This can exist on a separate internal drive,
or an external drive. The standalone app and plugins can exist in your main drive, and Sound Content Library
can exist on a separate drive.
First, using a Finder or Explorer window, create the directory on your other drive, for example:
Windows: F:SampleTank 4 Sounds
macOS: Volumes/SampleTank 4 Sounds
Run the Instruments Installer and click “continue”, then “agree”. The page here named “Installation Location”
shows you the current Sound Content install path. Click on “Browse” to select a new destination. A Finder/
Explorer window will appear. Select the folder you created, like in the example above.
figure 7.1 – Installation location

7 - Custom Installation28
Once selected, the destination path will display your custom install path. Click “Continue” to proceed, then
“Install” to start the installation process.
Upon completion, this custom directory will be recognized. You can also manually set where the app looks for
your Sound Content by going to the app Settings Sound Content.
figure 7.2 – SampleTank 4 Sound Content directory settings
Now that this directory is established with instruments installed, you may now start downloading and installing
the Sample Content Installers. The Sample Content installers will default to this custom directory.

8 – Troubleshooting29
Chapter 8 – Troubleshooting
Where can I find my product Serial Number?
The Serial Number is written on the Registration Card (included with your IK product, inside the box) or in the
Order Confirmation email you received from IK Multimedia (if you purchased the product as ‘Digital Delivery’).
SampleTank 4
1. Insert the USB flash drive and launch
the product installer.
2. Use the following Serial Number in
the Authorization Manager to authorize
your product.
SERIAL NUMBER
STX40-12ABCDEF-12345
figure 8.1 - Registration Card
IMPORTANT: the number zero can easily be identified in your Serial Number because it is crossed by a line.
Why is the Authorization Manager rejecting my Serial Number?
Probably because of a typo, here are some common errors:
• Typing a 0 (“zero” number) instead of an O (“o” letter)
• Typing 1 (“one” number) instead of an I (“i” letter)
• Typing 2 (“two” number) instead of a Z (“z” letter)
• Typing 5 (“five” number) instead of an S (“s” letter)
• Typing 8 (“eight” number) instead of a B (“b” letter)
• Typing a “.” (point) instead of a “-” (minus)
• Typing a Ø (“Ø” symbol) instead of a 0 (“0” number)

Suggestions
• If possible, please copy and paste the serial number
• Delete any spaces
• Please type all codes in UPPERCASE during the installation and registration process
• Check that the Serial Number that you are entering is in correlation with the product installed
White Noise / Hiss every 10 seconds
This white noise burst / hiss occurs because something is not authorized in the session. It may be the following:
• The app/plugin trial is expired. You must insert your product serial number to authorize.
• An item in your session is in trial mode but Custom Shop is not open. When in the Custom Shop Trial for
any gear or module, the Custom Shop client must be open. Open Custom Shop to resolve this.
Can I install the Amps or Modules to an External Drive?
These assets are contained within the app/plugin itself. All amps/cabs and gear in AmpliTube are installed to
the app itself. In T-RackS it is the same, all modules such as EQs and Compressors are installed within the
application and do not take up considerable amount of space needed for external installs. This is beneficial for
allowing immediate trial of any gear model or module in the Custom Shop.
Sound Installer Aborted Error
This can happen if the file path is too long. Try the following:
• Move the complete installer folder to your root drive or desktop. Open and run the installer from this location.
• Set the install destination to a shorter directory with less subfolders. For example, use “F:SampleTank 4
Sounds” instead of “F:SamplesIK MultimediaSampleTank 4 Sample Library”
• Reduce the amount of characters in your install directory
• The file may not have downloaded completely. Try downloading the file again.
Unable to extract file – ZIP/DMG is corrupt
This can occur due to download/bandwidth issues or errors writing the complete file to your computer. Try the
following:
• Download the DMG/ZIP file again
• Download each file individually. Downloading several files at once may cause issues upon writing the
complete file to your computer

Unable to load sound –. Pak File is Missing
The .Pak files are the audio/sample content for the corresponding instruments. If you receive an error that the
.pak file is missing, this means the sample content for that instrument is missing or not linked properly. Check
the following:
• Make sure you installed all the sample content parts for that instrument
• Check your Sound Content directory in the SampleTank 4 Settings page
Library Icon is not Accessible
If the Library shows a LOCK icon, this means that library is not authorized. Open the authorization Manager and
insert the serial number for that library/product.
If the Library shows a DOWNLOAD icon, this means the library is authorized but not installed. Clicking on the
download icon will redirect you to the My Products section of the IK User Area to download that content. If you
did install that content, make sure you have it set correctly in the SampleTank 4 Sound Content Settings page.
How can I authorize my product on another computer?
To authorize your product on another computer just follow these instructions:
• Install the product and the Authorization Manager on that computer
• Log into your IK account (username)
• Run the Authorization Manager and follow the instructions
I need to log in into the User Area, but I forgot my User Name and Password. What
should I do?
You can retrieve your User Area login details in two different ways:
• Run the Authorization Manager and follow the steps until you reach the login page. Click on the ‘Forgot
password?’ button. Here it will redirect you to the Username / Password reset page on the IK Multimedia
website. You must be connected to the internet to change your password.
• Visit: https://www.ikmultimedia.com/passwordreset/
I just bought an IK Multimedia software. What should I do to register and authorize my
new product?
Just run the Authorization Manager and follow the instructions.
In case you don’t have the Authorization Manager, you can download it for free from our website at: http://www.
ikmultimedia.com/authorizationmanager.

IK Multimedia Production Srl
Via dell’Industria, 46,
41122 Modena
Italy
IK Multimedia US, LLC
590 Sawgrass Corporate Pkwy.
Sunrise, FL 33325
USA
IK Multimedia Asia
TB Tamachi Bldg. 1F, MBE #709
4-11-1 Shiba
Minato-ku, Tokyo 108-0014
Japan
www.ikmultimedia.com
Mac and the Mac logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.
Windows and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United
States and/or other countries.
All specifications are subject to change without further notice.
Document Version: 1.0.26
Latest update: 2019/06/13
© 2007-2019 IK Multimedia. All rights reserved.

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