This document is a resume for Gregory A Riffell that outlines his professional experience and education. It details his 27 years of experience at Nucor Fastener as a machinist, trainer, facilitator, and auditor. It also outlines his current role at JPMorgan Chase since 2014 in mortgage collections and customer service where he handles inbound and outbound customer calls and assists various teams. The resume lists his skills, tools used, and accomplishments including exceeding performance expectations and receiving recognition. It also provides a summary of his 3 years of experience in the 1980s at Leo Builders Supply as a yard clerk providing customer service, millwork, and deliveries.

1. Gregory A Riffell
391 West 4th
Avenue Columbus OH 43201 ~ gregoryriffell@aol.com ~ 614-530-4361
Profile
Collector · Customer Service Rep · Facilitator · Project Coordinator · Trainer · Quality Inspector/Auditor · Procedure Writer ·
Safety Auditor · Inventory Auditor · Operator/Setup · Preventive/Predictive Maintenance.
Self-motivated, team oriented, people builder, attentive, resourceful, detailed, and organized. Focused on career progression
and development. Exceeded “meets-expectations”; awarded all 5 Keys Recognition with Top CSAT at JPMorgan Chase.
Experience
JPMorgan Chase- Aug2014-present (www.jpmorganchase.com leading global financial service firm and one of the largest
banking institutions in the United States with operations worldwide)
CCB/Mortgage/Collections- present (GNMA, FNMA, FHLMC, FHA, USDA, VA, HAMP, CHAMP, RHS loans.)
• Tool use MSP · ER · CCW · DW · InfoSource · LYRICall · IVault · ICAT · LenderLive · CA Tool · RPC · MSO
• Handle inbound-outbound customer calls
• Collect current and past due accounts/Conduct financial interview for mortgage assistance/Setup repayment plans
• Assist Loss Mitigation Team
• Assist Customer Service Team
• Assist Refinance Team
• Assist Online Banking and Credit Card Teams
• Assist Escalation Team
• Route customer’s request to various Chase Teams
CCB/Loss Mitigation
• Mortgage Assistance (assist mortgage options, financial interview, repayment plan, loss mitigation documents,
engaged/unengaged customers)
CCB/Customer Service
• Escrow Analysis (assist escrow shortage/extended repayment, late charge reversal)
Nucor Fastener- 27 years/Jan2014-Apr1987 (Nucor Fastener www.nucor-fastener.com leading domestic manufacturer of
bolts/nuts and a division of Nucor Corporation www.nucor.com largest domestic steel supplier)
Facilitator/Auditor/Writer- 2 years/2014-2012
• Tools used STOP · LOTO · ELC · VPP/OSHA/ANSI · JSA · PPE · CST · HWP · SCM · LEAN · 8D · 5S · SMED ·
BIT · CbM · PM · PdM · MSO
• Orchestrated, coordinated, demonstrated efficiency goals for colleagues and departments to accomplish as a team.
• Ensured safety checklists were adhered to, if not brought awareness for any changes to be made.
• Created operator and setup manuals regarding multiple (30+ machines) and indifferent (SAE, Metric) machines for
operators to adjust, setup and run.
• Developed safety guidelines (JSA) and work instructions (procedures & expectations)
Machinist/Trainer- 12 years/2012-2000
• Trained upcoming machinist.
• Inspired teammate’s leadership using Nucor and SimpleTruths philosophies/methodologies.
Machinist- 13 years/2000-1987
• Ensured quality.
• Operated and setup multiple machines.
• Multi-tasked operational activities.
• Upheld utmost machine efficiencies.
• Ensured quality.
• Troubleshot machine malfunctions, Maintenance/Preventive/Predictive.
Leo Builders- 3 Years Dec1983-Apr1987 (www.leobuilderssupply.doitbest.com full service lumberyard including custom
millwork, building materials, concrete supplies, contractor referrals, landscaping supplies and deliveries.
Yard Clerk- 3 years/Dec1983-Apr1987
• Customer Service · Millwork · Delivery · Construction
• Provided utmost customer service.
• Greeted customers at service counter and yard to fulfil orders/requests.
• Performed custom millwork per customer request.
• Allocated and fulfilled incoming/outgoing orders in a timely fashion.

2. • Delivered customer orders to their home and/or work site.
Gregory A Riffell
Page 2 of 2
Education
Ivy Tech State College
• Associates Degree/Accounting, Fort Wayne IN
Indiana University Purdue University
• Certificate/Supervisory & Leadership Development, Fort Wayne IN
SkillPath, NuPerformance, 7 Habits of Highly Effective People, National Machinery
• Certificates, St. Joe IN, Fort Wayne IN, Indianapolis IN, Tiffin OH