1. 1
Malgorzata Ciesla
44 Fotheringay Gardens, Cippenham, SL1 5SR
Mobile: 07894 823888 E-MAILS: malgosia_c@hotmail.com
Personal Profile
Oustanding professional with multilingual skills back up with extensive career in
enforcement and managing a professional team. A enthusiastic and hard working
individual who demonstrates a high level of professionalism and confidentiality at all
times. A reliable and talented translator with a proven ability to translate written
documents from a source language to a target language. A quick learner who can absorb
new ideas and can communicate clearly and effectively with people from all social and
professional backgrounds. Dedicated leader with a collaborative approach and a result-
driven focus. Well mannered, articulate & fully aware of diversity and multicultural
issues. Flexible in the ability to adapt to challenges when they arise and at the same time
remaining aware of professional roles & boundaries. Excel in leading teams and
working independently. I am highly confident on my analytical and interpersonal skills
combined with experience in supporting roles in management. Having a proven track
record in diplomatically controlling deteinees and therefore maintaining a orderly, safe
and secure environment. Fluency in English, Polish will help me integrate faster in your
team and add value to your firm.
Professional Profile
 Fully trained on how to deal with health and safety issues, suicide prevention,
race relations, equal opportunity, and anti-bullying.
 Play an active role in recruiting, highly innovative in training and development of
staff with extensive experience gain through proactive involvements of decision
making in handling staff.
 Knowledge of Control & Restraint Techniques.
 Familiar with translation software tools
 Able to work to tight deadlines.
 Accomplished leader risen to the occasion of taking up the role of Team leader
within a short period of joining present company in span of 5 years work
experience
 Ability to cope under pressure in a aggressive and tense environment.
 Responsible for evaluation, and enhancement of effective instructional programs
and management assessment models for trainees.
 Confident at addressing, controlling and managing large groups.

2. 2
 Responsible for preparing staff rota and finalising payrolls under the supervision
of manager for processing purposes in head office.
 Highly articulate and effective communicator with excellent team-building and
interpersonal skills; work well with individuals at all levels.
 Experienced in observing tactt and discretion for dealing with confidential
information.
Languages - Native in Polish, fluent in English
Software – Proficient in Microsoft Applications (Excel/Word/PowerPoint, Outlook)
Qualifications
 Code of Conduct for Interpreting and Safeguarding November 2015
 Custody Support Officer Training Course November 2012
 Certificate of Induction to Safer Custody, November 2012
 Mental health and Enhanced Mental Health Awareness November 2012
 Fire Awareness Certificate of Attendance October 2012
 BSC Level 1 Award in Health and Safety at work November 2012
 ITEP/BTEI & Psychosocial Interventions May 2010
 Master of Science in Addiction Psychology September 2009
And Treatment. Dissertation subject:
Selective bias in processing of smoking – relate
Cues in smokers and non – smokers on the Go/No Go task.
 Bachelor of Science in Psychology June 2008
Dissertation subject: Measuring Individual Bodily
Responses to Familiar and Unfamiliar Stimuli
Education
London Metropolitan University October 2008 – July 2009
MSc Addiction Psychology with Treatment
Middlesex University September 2005 – July 2008
BSc (Hones) Psychology
Secondary School (Poland) September 1999 – June 2003

3. 3
High School Certificate
Subjects including: Mathematics, Polish, and English
Chemistry, History,
Employment
Premium Linguistics – Interpreter/Translator July 2015 - Present
DA Languages - Interpreter/Translator
 Translation of documents/letters from a foreign language to English and vice
versa.
 Conduction face-to-face interpreting.
 Facilitate effective communication between two parties that do not speak a
similar language by converting one spoken or written language to another.
 Telephone interpreting.
 Translate languages at meetings such as attorney-client meetings, preliminary
hearings, arraignments and trials.
 Working as a translator for Law firms, local councils, Social Service, Probation
Officers and hospitals. Taking part in Child Protection conferences as well as
Core Groups.
 Provide language services to healthcare patients with limited English
proficiency.
 Translate patient materials and informational brochures issued by hospitals and
medical facilities into another language.
 Interpret both legal terminology and colloquial language.
 Attend conferences and meetings and act as official translator to mediate
discussion.
 Relay the style and tone of the original language.
 Facilitate communication for people with limited English proficiency.
ABC Gosia – Director and Logistic Specialist July 2015 – Present
 Organising all transport in line with company requirements.
 Preparing and maintain a transport schedule and comm.
 Communicating with all relevant departments.
 Maintenance of records.
 Working closely with the Clients.
 Ensuring compliance with safety, security, regulatory and company policy.
 Arrange and provide drivers with right delivery addresses and directions in
order to have smooth and timely shipping.
 Liaising and managing staff.
 Coordination of drivers, vehicles and journeys.
 Developing and confirming schedules.
 Implementing health and safety standards.

4. 4
Serco – Detention Custody Office September 2012 – September 2014
Took over by Mitie Care & Custody September 2014 – Present
 Monitor and control detainees in a manner consistent with good security and
human dignity.
 Keeping a eye out for detainees who are likely to self harm themselves.
 Complete and maintain detainee records, documentation and reports.
 Escorting and supervising the movement of detainee around the detension
gunds.
 Search individuals, premises and surrounding areas, when appropriate, and
confiscate prohibited items in order to maintain safety and security.
 Encourage detainees to take part in purposeful activities and assist in delivery of
all services, activities and functions whilst engendering positive, friendly but
professional relationships with all detainees.
 Promote an environment that supports the welfare and safety of staff and
detainees at all times.
 Maintain the highest standards of care in order to minimise the risk to detainees
of suicide, self harm and bullying.
 Assist in the control of incidents and emergencies to reduce impact and bring a
swift resolution.
 Minimise and deal with aggressive and abusive behaviour to reduce risks to
security and maintain a safe and secure environment.
Whitbread – Team Leader February 2007 – September 2012
 Full-time role, reception Team Leader responsible for delivery the highest level
of a customer service;
 Deputizing for the manager, making decisions and delegating work to others in
the manager's absence
 Conducting short take training sessions, and one to one with the team
 Screening telephone calls, enquiries and requests, and handling them when
appropriate
 Organizing and maintaining diaries and making appointments
 Dealing with incoming email, faxes and post, often corresponding on behalf of
their manager
 Managing finance including Combine Business Done as well as analysis
reconciliation reports
 Responsible for driving the sales performance and the revenue though effective
yield management
 Liaising with clients, suppliers and other staff
 Implement employee policies and procedures which adopt good practice
 Maintaining budget and employee records, preparing payroll on Ceridian, doing
rotas and audit

5. 5
Crime Reduction Initiative – voluntary project worker January 2010 - June 2010
“CRI” Brent
 Responsible for providing assessments and care planning for service users
 Monitoring all client programs and activities, providing brief psychosocial
intervention assessments and one to one case management
 Recording and undertaking oral drug screening as well as be responsible for
report writing
 Delivery a group work programmes
 Maintaining accurate systems of recording and dispensing regimes and client
information
Hobbies and Interests
 Running
 Cycling
 Basketball
 Travelling
 Playing guitar and keyboard
References available on request