Microsoft word rfq igrs up-18_may2010_v1

Request for Qualification (RFQ)
For
Automation and Online Working of IGRS-UP
Offices
Inspector General of Registration cum Commissioner Stamps
Government of Uttar Pradesh
Vishwas Commercial Complex, Vishwas Khand III, Gomti Nagar,
Lucknow-226010
Tel: 0522-2308697
Website: http://registryoffice.up.nic.in/ & http://idd.up.nic.in/

RFQ for Automation and Online Working of IGRS Offices, Government of Uttar Pradesh
RFQ No May /2010 Dated 20th
May 2010 Page 2
Table 1: Key Dates
Event Target Date
Issue of Advertisement for Notice Inviting Tender 24.05.2010
1st
Adv.
31.05.2010
2nd
Adv.
Pre-bid Conference(RFQ) 03.06.2010
Last Date of submission of responses for Request For
Qualification(RFQ) and opening
21.06.2010
Issue of RFP document to Short-listed bidders 02.07.2010
Pre-bid Conference(RFP) 05.07.2010
Last date for submission of Commercial Bid(RFP) 12.07.2010
Bid Opening(Commercial) 12.07.2010
Issue of Letter of Intent to successful bidder & Contract 30.07.2010
Signing of the Contract 06.08.2010

May 2010 Page 3
IMPORTANT NOTICE
Bidders are advised to study the Request for Qualification (RFQ) document carefully. Submission of bid
shall be deemed to have been done after careful study and examination of the RFQ document with full
understanding of its implications.
The response to this RFP should be full and complete in all respects. Incomplete or partial bids shall be
rejected. The bidder must quote for all the items asked for in this RFP.
The bidder shall bear all costs associated with the preparation and submission of the bid, including cost
of benchmarking and presentation for the purposes of clarification of the bid, if so desired by IGRS-UP.
IGRS-UP will in no case be responsible or liable for those costs, regardless of the conduct or outcome of
the bidding process.

May 2010 Page 4
Table of Contents
IMPORTANT NOTICE ............................................................................................3
1. OVERVIEW ......................................................................................9
1.1 INVITATION FOR BIDS.....................................................................................9
1.2 CRITICAL INFORMATION ................................................................................10
2. PROJECT REQUIREMENTS .....................................................................12
2.1 INTRODUCTION ...........................................................................................12
2.1.1 BACKGROUND .............................................................................................12
2.2 PROJECT OBJECTIVES ...................................................................................12
2.3 TRANSACTIONS AND VOLUME INFORMATION .......................................................14
2.4 PROJECT SCOPE ..........................................................................................15
2.4.1 DESIGN, DEVELOPMENT, IMPLEMENTATION AND M AINTENANCE OF WEB BASED APP LICATION
FOR IGRS .................................................................................................15
2.4.2 SITE PREPARATION ......................................................................................18
2.4.3 SUPPLY AND INSTALLATI ON OF HARDWARE AT ALL IGRS-UP OFFICES.......................22
2.4.4 OPERATION AND MAINTENANCE ......................................................................25
2.5 PEOPLE MANAGEMENT ..................................................................................27
2.6 ROLES, RESPONSIBILITY & ACCOUNTABILITY ......................................................30
2.7 PROGRAM GOVERNANCE ................................................................................34
2.7.1 CORE TEAM (STEERING COMMITTEE)................................................................34
2.7.2 FIELD LEVEL TEAM/ PROGRAM MANAGEMENT UNIT (PMU) ....................................34
2.7.3 PPP VENDOR PROGRAM MANAGEMENT TEAM (PMT) ............................................35
3. PROPOSED SOLUTION.........................................................................40
3.1 TECHNICAL ARCHITECTURE ............................................................................42
3.2 APPLICATION SOLUTION ARCHITECTURE ............................................................43
3.3 NETWORK ARCHITECTURE..............................................................................52
3.4 ENTERPRISE MANAGEMENT SYSTEM (EMS) ........................................................54
3.5 DATA CENTER & DISASTER RECOVERY SITE .......................................................54
3.6 POWER BACKUP SOLUTION.............................................................................55
3.7 SYSTEM MANAGEMENT, ADMINISTRATION , AND SECURITY REQUIREMENTS .................55
3.8 STORAGE AND DATABASE ADMINISTRATION ........................................................57
3.9 NETWORK MONITORING AND ADMINISTRATION ...................................................58
3.10 MAILING & MESSAGING ADMINISTRATION..........................................................58
3.11 SECURITY ADMINISTRATION ...........................................................................59
3.12 BACKUP AND RESTORE ..................................................................................61
3.13 SERVER MANAGEMENT ..................................................................................61
3.14 TECHNICAL MANAGEMENT AND TROUBLESHOOTING ..............................................62
3.15 USER AND USAGE ADMINI STRATION ..................................................................62
3.16 ICT MANPOWER REQUIREMENTS .....................................................................63
3.17 STANDARDS TO BE FOLLO WED.........................................................................63
3.18 SERVICE LEVEL ...........................................................................................64
3.18.1 IMPLEMENTATION LEVEL................................................................................64
3.18.2 OPERATIONAL LEVEL ....................................................................................65

May 2010 Page 5
4. GENERAL INFORMATION, TERMS & CONDITIONS (BIDDERS) ................................66
4.1 SCOPE OF PROPOSAL ....................................................................................66
4.2 ONE PROPOSAL PER BIDDER...........................................................................66
4.3 COST OF PROPOSAL .....................................................................................66
4.4 SITE VISIT.................................................................................................66
4.5 CLARIFICATION TO RFQ DOCUMENT.................................................................67
4.6 AMENDMENT TO RFQ DOCUMENT ....................................................................67
4.7 PREPARATION OF PROPOSAL...........................................................................67
4.7.1 CONTRACT TIME PERIOD ...............................................................................67
4.7.2 LANGUAGE OF PROPOSAL ...............................................................................68
4.7.3 TECHNICAL PROPOSAL ..................................................................................68
4.7.3.1 PREQUALIFICATION SECTION ..........................................................................68
4.7.3.2 TECHNICAL EVALUATION SECTION ...................................................................68
4.7.4 FINANCIAL PROPOSAL (APPLICABLE AFTER CLE ARING RFQ STAGE)............................69
4.7.5 CURRENCIES OF PROPOSAL AND PAYMENT..........................................................70
4.7.6 PROPOSAL VALIDITY & SECURITY ....................................................................70
4.7.7 EARNEST MONEY DEPOSIT – EMD...................................................................71
4.7.8 PRE-BID CONFERENCE ..................................................................................71
4.7.9 USE & RELEASE OF BIDDER SUBMISSIONS..........................................................72
4.7.10 LIMITS ON PROMOTION .................................................................................72
4.8 SUBMISSION OF PROPOSALS & QUALIFICATIONS ..................................................73
4.8.1 FORMAT AND SIGNING OF TECHNICAL BID ..........................................................73
4.8.2 SEALING AND MARKING OF BIDS ......................................................................73
4.8.2.1 MAILING ADDRESS FOR BIDS ..........................................................................74
4.8.2.2 RESPONSIBILITY OF THE BIDDER .....................................................................74
4.7.1 DEADLINE FOR SUBMISSION OF PROPOSALS........................................................74
4.7.2 LATE PROPOSAL ..........................................................................................75
4.7.3 MODIFICATION AND WITHDRAWAL OF BID .........................................................75
4.7.4 CONFLICT OF INTEREST.................................................................................75
4.9 PROPOSAL OPENING AND EVALUATION ..............................................................75
4.9.1 EVALUATION COMMITTEE...............................................................................75
4.9.1.1 PROPOSAL OPENING .....................................................................................76
4.9.2 PROCESS TO BE CONFIDENTIAL .......................................................................76
4.9.2.1 CLARIFICATION OF PROPOSAL & CONTACTING THE IGRS-UP..................................76
4.9.2.2 INITIAL EXAMINATION OF PROPOSAL ................................................................76
4.9.2.3 CORRECTION OF ERRORS...............................................................................76
4.9.3 EVALUATION METHODOLOG Y...........................................................................77
4.9.3.1 PREQUALIFICATION ......................................................................................77
4.9.3.2 PRELIMINARY EVALUATION.............................................................................78
4.9.3.3 TECHNICAL EVALUATION ...............................................................................79
4.9.3.4 COMMERCIAL EVALUATION .............................................................................84
4.9.4 DISQUALIFICATION ......................................................................................84
4.10 AWARD OF CONTRACT ..................................................................................85
5. GENERAL INFORMATION, TERMS & CONDITIONS (SUCCESSFUL BIDDERS)...................86
5.1 PERFORMANCE BANK GUARANTEE ....................................................................86
5.2 USE OF CONTRACT DOCUMENTS AND INFORMATION .............................................87
5.3 LIQUIDATED DAMAGES..................................................................................87
5.4 TERMINATION OF CONTRACT ..........................................................................87

May 2010 Page 6
5.5 FORCE MAJEURE..........................................................................................88
5.6 CONFIDENTIALITY ........................................................................................89
5.7 CONTRACT AMENDMENT ................................................................................89
5.8 RESOLUTION OF DISPUTE S .............................................................................89
5.9 INSURANCE REQUIREMENT .............................................................................89
5.10 NOTICES ...................................................................................................89
5.11 SOFTWARE LICENSES....................................................................................90
5.12 INTELLECTUAL PROPERTY RIGHTS OF THE PROJECT ..............................................90
5.13 PAYMENT TERMS .........................................................................................90
5.14 PRE-DELIVERY INSPECTION OF GOODS ..............................................................91
5.15 OBLIGATIONS OF THE SE LECTED BIDDER(S)........................................................92
5.16 ACCEPTANCE TEST .......................................................................................92
5.17 DOCUMENTATION OF ACCEPTANCE TESTS ..........................................................93
5.18 THIRD PARTY CLAIMS ...................................................................................94
5.19 PENALTY ...................................................................................................94
5.20 OWNERSHIP OF EQUIPMENTS..........................................................................94
5.21 PREVENTION OF CORRUPT OR FRAUDULENT PRACTICES .........................................95
5.22 INTERPRETATION OF CLAUSES.........................................................................95
5.23 EXIT MANAGEMENT PLAN...............................................................................96
5.24 IMPLEMENTATION SCHEDULE ..........................................................................97
6. ANNEXURE ....................................................................................98
ANNEXURE 1. MODULE SPECIFICATION S ..............................................................................98
ANNEXURE 2. TRANSACTION VOLUME ESTIMATES ................................................................ 108
ANNEXURE 3. DETAILS OF THE PROJECT SITES .................................................................... 119
ANNEXURE 4. INDICATIVE TRAINING DETAILS OF IGRS OFFICIALS........................................... 141
ANNEXURE 5. MINIMUM BILL OF MATERIAL AND INDICATI VE SPECIFICATIONS ............................. 142
ANNEXURE 6. BILL OF MATERIAL FOR INDICATIVE BANDWIDTH ............................................... 149
ANNEXURE 7. BILL OF MATERIAL FOR MINIMUM INFRASTRUCTURE REQUIR EMENTS PERTAINING TO THE
VARIOUS OFFICES OF IGRS,UP ..................................................................... 150
ANNEXURE 8. ALL THE FUNCTIONALITI ES IDENTIFIED IN THE APPLICATION SYSTEM ...................... 158
ANNEXURE 9. SERVICE LEVEL AGREEMENT ......................................................................... 215
ANNEXURE 10. BID CLARIFICATION FORMAT ........................................................................ 234
ANNEXURE 11. TECHNICAL BID COVERING LETTER ................................................................ 235
ANNEXURE 12. FORM FOR PERFORMANCE BANK GUARANTEE (PBG)........................................... 237
ANNEXURE 13. FORMAT FOR PROVIDING PROJECT TEAM MEMBER DETAILS .................................. 241
ANNEXURE 14. RESPONSE TO PREQUALIFICATION SECTION ...................................................... 243
ANNEXURE 15. FORMAT FOR PROVIDING EMPLOYEE DETAILS (UNDER PRE QUALIFICATION SECTION) .. 246
ANNEXURE 16. COMPLIANCE SHEET FOR TECHNICAL EVALUATION SECTION .................................. 247

May 2010 Page 7
List of Tables
Table 1: Key Dates ...................................................................................................................................2
Table 2: Critical Information with respect to the RFQ.............................................................................10
Table 3: Manpower Requirements (Qualifications & Skills) ....................................................................28
Table 4: Roles & Responsibility of PPP vendor and IGRS-UP ...................................................................30
Table 5: Indicative Project Management Team (PMT) Eligibility Criteria .................................................36
Table 6: Indicative Software Requirements............................................................................................51
Table 7: ICT Manpower Requirements ...................................................................................................63
Table 8: Recommended Standards.........................................................................................................63
Table 9: Penalty Conditions for implementation level ............................................................................64
Table 10: Fixed charges corresponding to the Services...........................................................................70
Table 11: Technical Evaluation Criteria ..................................................................................................79
Table 12: Implementation Schedule.......................................................................................................97
List of Figures
Figure 1: Indicative Project Management Team Structure......................................................................35
Figure 2: Proposed Technology Infrastructure for IGRS-UP ....................................................................40
Figure 3: Typical Portal Architecture ......................................................................................................43
Figure 4: IGRS-UP Solution Architecture.................................................................................................44
Figure 5: Proposed LAN Architecture at Office Level ..............................................................................52
Figure 6: WAN Architecture for IGRS-UP................................................................................................53

May 2010 Page 8
Abbreviations
Term Explanation
AMC Annual Maintenance Cost
API Application Programming Interface
CV Curriculum Vitae
DD Demand Draft
DOSR Department of Stamps & Registration
DRO District Registrar Office
EMD Earnest Money Deposit
EOI Expression of Interest
GBPS Gigabits per second
GoUP Government of Uttar Pradesh
H/W Hardware
IGRS Inspector General of Registration cum Commissioner Stamps
INR Indian National Rupees
ISO International Organization for Standards
ITSM IT Service Management
KBPS Kilo bits per second
LAN Local Area Network
MBPS Mega bits per second
MRP Maximum Retail Price
OPEX Operational Expenditure
PBG Performance Bank Guarantee
PPP Public Private Partnership
RFP Request For Proposal
RFQ Request for Qualification
S/W Software
SLA Service Level Agreement
SRO Sub-Registrar Office
WAN Wide Area Network

May 2010 Page 9
1. OVERVIEW
1.1 Invitation for Bids
Government of Uttar Pradesh (GoUP) invites sealed bids from interested and bidders to provide
services (software development, installation of hardware, development of infrastructure, deployment of
manpower and management) on Build-Own-Operate-Transfer (BOOT) basis to run the computerized
registration activities at all offices of the Inspector General of Stamps cum Commissioner Stamps, U.P
(hereinafter refer to as IGRS-UP) across Uttar Pradesh for the duration of five years after the “Go-live”
stage.
The project envisages automation of 355 Sub-Registrar offices, 71 District Registrar Offices, 04
Additional IG offices, 23 DIG offices, 89 AIG offices, head office and camp office across the state of Uttar
Pradesh. Before bidding, bidders are advised to visit these locations so as to have a clear understanding
of the functioning/ requirements of the project.
The RFQ document may be purchased by any interested and eligible bidder on submission of a written
application along with the RFQ document fee of Rs.5000/- (non-refundable) only in cash or demand
draft in favour of the “Inspector General of Stamps cum Commissioner Stamps Uttar Pradesh” payable
at Lucknow at the office of the tendering authority during office hours on any working day.
The complete RFQ document has also been published on the departmental website
http://registryoffice.up.nic.in/ and on http:/idd.up.nic.in/ for the purpose of downloading. The
downloaded RFQ document shall also be considered valid for participation in the bid process but such
proposals should be submitted along with the required RFQ document fee as mentioned above.
Sealed proposals prepared in accordance with the procedures enumerated in this Request for
Qualification (RFQ) should be submitted to the Inspector General of Registration cum Commissioner
Stamps, Lucknow not later than 21.06.2010 at 14:00.

May 2010 Page 10
1.2 Critical Information
The table below depicts the critical information pertaining to the RFP:
Table 2: Critical Information with respect to the RFQ
S.No. Information Details
1. Name of the Assignment
“Automation and Online Working of IGRS Offices in
Uttar Pradesh”
2. About the Assignment
To provide services (software development,
installation of hardware, development of
infrastructure, deployment of manpower and
management) on Build-Own-Operate-Transfer
(BOOT) basis to run the computerized registration
activities at all the IGRS-UP Offices across Uttar
Pradesh for the duration of five years after the “Go-
live” stage
3. Name of the Owner
Inspector General of Registration cum Commissioner
Stamps (IGRS), Uttar Pradesh (GoUP)
4. Cost of RFQ Document
Rs.5000; If the bidder has downloaded the RFQ from
the website then he must submit a Bank Demand
Draft of Rs. 5000 in favor of “Inspector General of
Registration cum Commissioner Stamps, Uttar
Pradesh” payable at Lucknow along with the
Proposal.
5.
Date of Publishing of Notice Inviting
Tenders (NIT)
24.05.2010 and 31.05.2010
6.
Last date for submission of written
queries for clarification and deviations
on RFQ
1.06.2010
7. Pre Bid Meeting (RFQ) 03.06.2010
8.
Release of response to clarifications
(RFQ)
07.06.2010
9.
Date and Time for Submission of Bids
(RFQ)
21.06.2010
10.
Bid Security / Earnest Money Deposit
(EMD)
A sum of Rs. 5,00,00,000 (Rupees Five Crores only)
should be deposited as Earnest Money in the form of
Bank Demand Draft in favor of “Inspector General of
Registration cum Commissioner Stamps, Uttar
Pradesh” payable at Lucknow along with the
Technical Proposal.
11.
Validity period of Bid Security /
Earnest Money Deposit (EMD)
One Hundred Eighty days (180 days)

May 2010 Page 11
S.No. Information Details
12. Proposal Validity period
For a period of “SIX MONTHS” from the date for
submission of the proposals
13.
Place, Date and Time of opening of
Technical Proposals
21.06.2010
14. Contact Person for queries
Mr. Deepak Sinha, Technical Advisor, Department of
Stamp & Registration, UP
15.
Addressee and Address at which Bid is
to be submitted
Inspector General of Registration cum Commissioner
Stamps Uttar Pradesh,
Vishwas Commercial Complex,
Vishwas Khand III, Gomti Nagar,
Lucknow-226010, Tel: 0522-2308697 Fax: 0522-
2308696

May 2010 Page 12
2. PROJECT REQUIREMENTS
2.1 Introduction
2.1.1 Background
The Government of Uttar Pradesh (GoUP) envisions a citizen centric, transparent, efficient and self-
sustaining Registration system in the state. The Government of Uttar Pradesh plans to realize this vision
through the effective and optimal use of information technology, change management techniques,
training, citizen education, process reengineering and project management.
The Program for “Automation & Online working of IGRS offices in Uttar Pradesh” has been conceived
and developed to achieve the following:
• Develop a citizen centric, simple, speedy, user friendly & reliable registration process.
• Build consistency in the process.
• Provide transparency and objectivity in the valuation of the properties.
• Automate all the back office functions pertaining to the registration services provided to the
citizens.
2.2 Project Objectives
The key objectives of the project as envisaged by Department of Stamps & Registration, Government of
Uttar Pradesh are detailed below:
1. Improving the turnaround time
Computerization of Registration processes in the districts is intended to reduce the cycle time for
different transactions under the IGRS, Uttar Pradesh and enhancing the transparency of procedures
to lead to fewer situations for exploitation. The system should be able to incorporate checks and
balances to improve turn-around time and report instances of procedures that go into time overrun.
2. Better Citizen Services
Implementation of this initiative in the offices of the Inspector General of Registration cum
Commissioner Stamps (IGRS-UP) will improve the quality of service to the citizens remarkably. This
improvement of quality will be in terms of easy availability of information, reduced cycle time for
application processing, greater transparency, accountability of the officials and better citizen

May 2010 Page 13
friendly office environment. The implementation of the project should result in visible improvement
in the quality and level of G2C services provided to the citizens in the state.
3. Effective monitoring by meaningful and timely MIS reports
This project will enable generation of timely MIS reports through the software. This will in turn help
the department officials in better monitoring, increasing accountability and identifying revenue
trends in a continuous way.
4. Ease of administration and reduction in manual work
Computerization of Registration processes will facilitate easy maintenance and real time updation of
registration records in all 71 districts. This will facilitate easy retrieval of records and reduction in
manual efforts of the registration staff in the day to day working.
5. Ensuring self-sustainability of the project
The project envisages implementation of robust revenue model during the roll out of the project to
ensure self-sustainability of the project. It is envisaged that the revenues generated from the
transactions of the offices through computerized systems will be able to cover the expenses for the
smooth operation and maintenance of the installed system and also generate additional revenues
for making it a viable venture for the BOOT operator.
6. Greater Transparency
Computerization will help in providing greater transparency to the citizens in getting their
requirements serviced on time. The issue of certificates and transfer of registry requests will be
serviced from the computer centers at the Sub Registrar Offices, which will ensure faster and
transparent processing of request and immediate delivery of services. Single window service at SROs
will ensure that citizens will have one contact point for service delivery reducing their efforts of
going to multiples places around the offices and eliminating the need to pay extra money to get
their requests serviced.
National Informatics Centre, Uttar Pradesh (NIC) has developed PRERNA which is presently working in
106 SROs and is in process of implementation at 43 SRO’s.
For successful execution of the project objectives, DoSR and IGRS-UP have decided to automate all sites
with new software which will be prepared by PPP Vendor. The civil work and infrastructure
development in all offices under IGRS-UP is also part of this project.
The following modules have been identified for providing the automated services to the citizens:

May 2010 Page 14
• Website Portal
• Document Search
• Intimation of Transaction
• Certified Copies of Registered Documents/Non Encumbrance Certification Issuance
• Service Providers
• WILL deposit at DRO
• Miscellaneous Documents Recording: Logging of Caveats/Charges/Judgments/Protests/Stay
Orders
• Revision of Circle Rates
• Property Valuation and Duty Calculation
• E-stamping
• Registration of Deeds
• Marriage Registration
• Slot Booking
• Payments
• Spot Inspection
• User Registration
• User Account Management
• Transaction History
• Public Officer Tool
• Reports
• Revenue Management
• Email Alerts
• Administration
• Token Management System
The summary of these indicative modules is enclosed in Annexure-1.
2.3 Transactions and Volume Information
The Inspector General of Registration cum Commissioner Stamps, Government of Uttar Pradesh
registered over 17079711
documents last calendar year. Annexure-2 elucidates the SRO-wise
1
Note: For calculating per document registration charges, the bidder needs to refer to the column “No. of Registered
Deeds without bank files” of Annexure 2.

May 2010 Page 15
transaction volumes and also provides the categorization of SROs into A/ B/ C type based on transaction
volumes.
2.4 Project Scope
The Government of Uttar Pradesh has decided to automate the working of all offices under the IGRS,
Uttar Pradesh. This project thus aims at automation and online working of 355 Sub-Registrar offices, 71
District Registrar Offices, 04 Additional IG offices, 23 DIG offices, 89 AIG offices, one head office and one
camp office.
The project aims to automate the current workflow in the Registration offices with the usage of
application software. It is envisaged to eliminate the existing manual processes in the entire state to
provide enhanced citizen services. Also, the GoUP envisions the self-sustainability of the project, by
involving a PPP vendor.
Entire project can be divided in four major components;
• Design, development, implementation and maintenance of web based application for IGRS-
UP.
• Site preparation and renovation or construction/expansion (if land is available) for all IGRS-UP
offices.
• Supply and installation of Hardware at all IGRS-UP Offices including preparation of Data
Centre and Disaster Recovery Sites.
• Operation and maintenance of complete system for duration of 5 years after the “Go-Live”
stage.
2.4.1 Design, development, implementation and maintenance of web based application for IGRS
1. Project Requirements Study
The PPP Vendor shall study and understand the requirements of the project for designing the workable
technology solution. Based on the requirements study, vendor shall submit a project plan for application
development which should be agreed upon with Competent Authority through a formal sign off.
Deliverable
• Detailed Project Plan: The over arching implementation schedule is provided in section 5.24;
this schedule contains the timelines for the major deliverables (shown in bold script in the
following sections). The PPP vendor is expected to create a detailed project plan adhering to
the guidelines of the implementation schedule; the detailed project plan should contain, but
should not be limited to, timelines for all deliverables mentioned in the following sections.

May 2010 Page 16
2. Solution Design
The PPP vendor shall design the solution, which includes portal solution framework, application
software solution, security architecture, network architecture, data flow requirements, data storage
requirements, encryption at various levels of the solution etc. The solution design should be based on
system standards to enable the interoperability and integration of solution with external solutions. The
vendor will submit the solution design document to IGRS-UP and should obtain the sign off on the
design document before commencing the development of the solution. The system should support
Hindi and English. The system should be UNICODE compliant.
Deliverables
Some of the important deliverables are:
• Detailed System Requirement Specifications including:
oFunctional Requirements Specifications
oSystem Requirements Specifications (SRS), Network Design Document (NDD) and
System Design Documents (SDD).
oInfrastructure Requirements and Deployment Architecture Specifications.
oEstablish Security Plan in conformity with ISMS Certification (ISO 27001).
3. Solution Development
Development of the solution based on the system specifications frozen during systems requirements
study and design phase.
Deliverables
• Software Prototype.
• Application Software developed including Source Code, library files, DLL’s, Setup programs
etc.
4. Application Software Testing
The vendor shall identify various testing requirements of the solution and shall design test cases for the
identified testing requirements including Unit Testing, System Testing, and Regression testing etc. The
vendor shall obtain the sign-off from IGRS-UP on solution testing approach and plan.
The vendor shall perform the testing of the solution based on the approved test plan, document the
results and shall fix the bugs found during the testing.
Deliverables
• Testing, Modification and User Acceptance of Software including:

May 2010 Page 17
oApplication Software Testing Approach and Test Cases document.
oDocumentation on the results of the Application Software testing.
oError free Solution Software including Source Code, library files, DLL’s, Setup programs
etc.
5. Solution Implementation
The vendor shall be responsible for implementation of the solution, which includes implementation of
application software in all the project sites as mentioned in Annexure-3.
Deliverables
• Completion of Solution Implementation in Data Center and IGRS-UP Offices.
• Enabling the User Acceptance Testing and IGRS-UP sponsored third party Application Audit.
• Conducting the Pilot Test: The Pilot Test will be conducted at the Data Centre, 1 DRO and at
least 5 SROs and will include network testing, testing the security features of the solution, and
all other facets of the entire solution in its entirety. The Pilot Test will include two weeks
trouble free operation at the Data Centre, 1 DRO and at least 5 SROs.
• Sign off from IGRS-UP on successful completion of Pilot Test.
• Once Pilot Test is signed off by IGRS-UP, PPP Vendor should implement the automated system
at all IGRS-UP offices.
• After successful implementation of software at all locations system will be monitored for one
month trouble free operation at all the locations.
• This will culminate in the “Go Live” being notified by IGRS-UP.
6. Comprehensive Training
The vendor is required to train/retrain if required the designated technical and end-user staff to enable
them to effectively operate the system. The vendor shall also be responsible for re-training their own
staff whenever changes are made in the software. The PPP vendor shall be responsible for providing all
necessary infrastructures for training.
Deliverables
• Training of about 1700 officers/employees in IGRS-UP. Details for training are defined in
Annexure-4. Separate training modules for officials of IGRS-UP would be followed by a
written examination, and the failure of an officer/employee to pass the examination will
entail re-training for him/her.

May 2010 Page 18
• Detailed training plan (including the training calendar), syllabus and manual for training and
examination plan for the departmental users to be approved by IGRS-UP before-hand.
• Issue supporting documentation such as training material, user manuals, maintenance
manuals, etc on 1:1 basis.
7. Documentation
Preparation of documents will include technical and user manuals, operational manual, maintenance
manuals, etc. Vendor shall obtain the sign-off from IGRS-UP for all the documents submitted for the
solution.
Deliverables
• Solution documentation including:
a. Technical and User Manuals (5 copies or as desired by IGRS-UP) for operation of the
application software.
b. Maintenance manuals for application software administration and maintenance.
2.4.2 Site Preparation
PPP Vendor shall be responsible for complete setting up of all the offices under the jurisdiction of IGRS-
UP including site preparation and installation of every piece of requisite infrastructure. The premises for
these offices will be provided by the IGRS-UP at respective locations. The list of all the offices is
mentioned in Annexure-3. The PPP Vendor shall renovate or expand/construct (if land is available) the
premises used for providing the services to the citizens.
All the new/ expanded/renovated premises should be designed in the most citizen-friendly manner,
with all the facilities that will be required to create a totally comfortable environment for the
citizens/staffs.
All offices should have an identical look and feel as it provides a distinct identity to the system and
reduces the learning curve for the citizens. For ensuring the same look and feel, PPP Vendor will have to
submit a Master Design Philosophy (defining activity zones along with all elements and preparing
tentative layouts with interiors / furniture design for A+/ A/ B/ C category offices) which after approval
from department will have to be followed in all site execution.
All offices under the IGRS-UP can be categorized into 4 groups namely ‘A+’, ‘A’, ‘B’ and ‘C’, [A+ type
category includes: all offices of IG (2), Additional IGs (4), DIGs (23), AIGs (89), while the A/ B/ C type
offices include all SROs categorized on the basis of transaction volumes (as detailed in Annexure 2). In
particular, A type category includes: offices of 71 Sub Registrars, B type category includes: offices of 109
Sub Registrars, C type category includes: offices of 175 Sub Registrars] depending upon the number of
transactions for providing efficient services to the citizens. The infrastructure facilities required for the 4

May 2010 Page 19
groups have been shown in Annexure-7, these numbers are purely indicative, serving as the bare
minimum and the bidders are invited to suggest improvements.
The PPP Vendor is required to conduct a Site-Recce for all existing offices and design the layout of each
site in accordance with the dimensions of the premises. A final approval from department shall be taken
on the design of the lay-outs before executing the site execution work.
Each non-customer facing offices (A+ type) which includes all DIGs, AIGs, Additional IG and IG offices will
have following activity zones:-
a. Reception cum Citizen Waiting Lounge which will have various facilities like
i. Information / Help Desk Counter – for information dissipation, form selling &
other services
ii. Waiting Chairs for citizens
iii. Suggestion Box
iv. Various Information Panels for sharing information regarding registrar services,
required supporting documents and respective fees
v. Water Cooler
vi. Public Utilities (Washroom – common for Staff and Citizen with separate
entries)
b. Staff Area
i. Cabin for IG/Additional IG/AIGs/DIGs with attached washroom (also accessible
from multi-purpose room)
ii. Multi-purpose Meeting cum Conference Room / Visiting Officer Cabin / Retiring
Room
iii. Staff cafeteria / Leisure Room with tea / coffee vending machine and water
cooler
iv. Table & chairs along with computers & printers for Support Staff Area
v. Record Room for keeping records / documents
vi. Server room for server/ router/ network components
vii. Separate room for UPS, Electrical Panel, AHU & other Building Management
Systems including fire alarm, public address and security systems.
Note - Apart from this, all offices will have separate space provision for installation of DG set.
Also, IG/Addl. IG office which are also included in A+ type offices will have extra
components of site preparation work regarding Meeting / Conference Room or any
other work as per site requirement. This will also be a part of PPP vendor scope for Site
Preparation Work.
• Each SRO will have three separate well-identifiable activity zones in which the number of
counters / facilities will depend upon the type of office (A / B / C) –
a. Reception cum Citizen Waiting Lounge which will have various facilities like

May 2010 Page 20
i. Information / Help Desk Counter – For information dissipation, form selling &
other services
ii. Token Issuance Machine for issuing tokens to citizens & Token Display
iii. Waiting Chairs for citizens to wait for their turn
iv. Form Filling Platform for filling-up of forms
v. Suggestion Box
vi. Various Information Panels for sharing information regarding registrar services,
required supporting documents and respective fees
vii. Water Cooler
viii. Public Utilities (Washroom – common for Staff and Citizen with separate
entries)
b. Service Area
i. E-Stamping Counters -
ii. Cash Counter – for cash payment by the citizens
iii. Registration Counters – Registrar related service delivery
iv. Scanning Counter
c. SRO Staff Area
i. Sub Registrar Cabin with attached Washroom (also accessible from multi-
purpose room).
ii. Multi-purpose Meeting cum Conference Room / IGRS Visiting Officer Cabin /
Sub Registrar Retiring Room.
iii. SRO Staff cafeteria / Leisure Room with Tea / Coffee Vending Machine and
Water Cooler.
iv. SRO Record Room for keeping records / documents.
v. Room for router/ network components etc.
vi. Separate Room for UPS, Electrical Panel, AHU & other Building Management
Systems including fire alarm, public address and security systems.
Note - Apart from this, all SRO’s will have separate space provision for installation of DG set.
• Each SRO will have a particular number counters for delivering Registration services. The
minimum no. of such counters required for the SROs are provided at Annexure-7. These
numbers are required to cater to the current transaction volumes only and PPP vendor will be
required to set up additional counters as needed to meet desired service levels and specified
SLA terms. But in this case also PPP Vendor will have to consult department before adding
additional counters.

May 2010 Page 21
• The number of transactions for last one year has been mentioned in Annexure-22
. Though the
volumes are estimated to grow per year, but the Department does not guarantee any particular
volume and bidders will be required to make their own assessment on the basis of past data and
other socio-economic indicators.
• Each SRO should have the following amenities as a minimum at no extra cost
a. Powder-coated chairs for citizens to wait for their turn;
b. Adequate air-conditioning equipment, with adequate ventilation in case of failure of
electrical power supply;
c. Generator and UPS backup (for all devices including servers, PC’s, and lights and fans
but excluding air conditioners);
d. Adequate power points with proper electrical earthing at all locations;
e. Modular furniture for counters and cabins with provision for keeping desktops and
other peripherals;
f. Staff chairs in counters and cabins along with waiting chairs for citizens;
g. Conveniently located writing tables for filling up of forms;
h. Proper arrangement of drinking (filtered) water with water cooler at no extra cost;
i. Well-maintained toilet facilities for staff / citizens (gents and ladies);
j. Drop box for collection of citizen feedback, with adequate no. of pre-printed feedback
form stationery;
k. Aesthetically designed signages and displays, conforming to relevant international
standards;
l. SRO to be designed keeping in mind the needs of elderly and physically challenged;
The Category (A+/A / B /C type) wise details of facilities required are mentioned in Annexure-
7.
• Also, IGRS-UP reserves the right to ask PPP Vendor to add counter windows and front desk
resources in those Sub-Registrar Offices that show high rise in volume of business. The
requirement for additional counter windows and resources will solely be assessed by
department/ IGRS-UP and no additional payments will be made in this regard i.e. for
additional counter windows and resources.
• The Sub Registrar offices/ may be shifted to other locations in future, and the PPP Vendor will
be responsible for the entire shifting arrangements without any additional cost to the
2
Note: For calculating per document registration charges, the bidder needs to refer to the column “No. of Registered
Deeds without bank files” of Annexure 2. For all other purposes, the bidder needs to refer to the column “No. of
Registered Deeds w ith bank files”. The Annexure also provides the categorisation of SROs into A / B/ C type and also
provides SRO-wise transaction volumes.

May 2010 Page 22
department. It will include transportation expense, establishment and installation expenses
of IT infrastructure and other relevant expenses.
The infrastructure requirements pertaining to the four (4) types of offices are attached in Annexure-7
2.4.3 Supply and installation of Hardware at all IGRS-UP Offices
1. Creating Centralized Data Centre
PPP Vendor has the major responsibility of creating world-class Data Center and Disaster Recovery Site.
This includes supply, installation and maintenance of required hardware equipments, Network
Operating Systems, Database Application packages and required Power Backup. Indicative details and
specifications are defined in Annexure-5.
2. Solution Design
The Vendor shall perform the following tasks:
• Designing of Data Center Site and Disaster Recovery Site.
• Designing of LAN, WAN and VPN connectivity as per requirement with proper documentation.
• Providing Bandwidth Connectivity (Indicative bandwidth requirements are defined in
Annexure-6)
Note:
• The design scope is restricted to suggesting modifications only. The framework is already the part of
RFQ.
• The bidder may quote for items that for him are essential to complete the solution. Must requi red
components over and above the given BoM (like extra servers / licenses for EMS etc) would be
considered for technical evaluation at the Bid stage.
3. Solution Implementation
Some of the major responsibilities of the PPP vendor during solution implementati on are:
• PPP Vendor has to setup and maintain complete hardware equipments and related application
software. This includes servers, air conditioning system, networking equipments, server OS and
database licenses, UPS, generator system etc.
• The hardware, networking & ancillary equipments to be used by the PPP Vendor shall include
various software required for the complete office automation functions which shall be new
(supported with documentary proof) and capable of delivering high performance during the project.
A team of technical experts to ensure compliance of this requirement shall inspect the hardware.
• All the licenses and system software should be procured in the name of Inspector General
Registration cum Commissioner Stamps, Uttar Pradesh only.

May 2010 Page 23
• The solution should incorporate reliable network architecture, communication technology and
equipment. Suitable redundancy shall be provided in the communication network and topology.
• Printers & necessary stationery – hard copies of MIS reports have to be generated at each center for
submission of the same to the concerned offices. The PPP Vendor shall provide laser printer and
necessary stationary required for this purpose. All printers should support Hindi.
• Hardware, networking and ancillary equipments should be scalable enough to cater the future
requirements of the system.
a) Testing and Acceptance
The PPP Vendor must build an overall plan for testing and acceptance of system, in which specific
methods and steps should be clearly indicated and approved by IGRS-UP. The acceptance test plan will
be defined by the PPP Vendor, agreed and approved by IGRS-UP and include all the necessary steps to
ensure complete functionality, operation and performance of the system. Some of the essential
requirement during testing and acceptance are:
• All levels of testing will be conducted at the installation sites.
• Testing must demonstrate that the new systems satisfy the operational and technical
performance criteria.
• Conducting the User Acceptance Test and application audit by third party. In case of more
than one iteration, PPP vendor will have to pay the third party audit fee for any additional
audits.
• It is PPP Vendor’s responsibility during the tests to evaluate and recommend any further
changes to the infrastructure. Any recommendations for change will be discussed with IGRS.
• Testing Methodology/Techniques:
o The PPP Vendor must outline the methodology that will be used for testing.
o The PPP Vendor must define the various levels or types of testing that will be
performed.
o The PPP Vendor must provide necessary checklist/documentation that will be required
for testing.
o The PPP Vendor must describe how the testing methodologies will conform to
requirements.
o The PPP Vendor must demonstrate to IGRS-UP that all functions in the new system
installed have been tested.

May 2010 Page 24
i) Operational Acceptance Tests
IGRS-UP (with the assistance of the PPP vendor) may perform User Acceptance of H/W & WAN and
overall Load Testing on the system and its subsystems following installation to determine whether the
System and the Subsystems meet all the requirements mandated for Operational Acceptance.
ii) Testing Methodology/Techniques
Successful completion of the contract will be gauged through a series of formal acceptance tests
performed on all aspects of the system
• Security
• Testing Components and Component Integration
• Testing System Interfaces
• Testing for 24x7 availability
• Measuring response time, throughput and availability etc.
iii) User Information Testing
• The user documents, if applicable, will be reviewed for clarity, ease of use, details of all
required system facilities, and details of all system error messages together with sufficient
information to allow the replications of errors etc.
• The acceptance tests shall demonstrate that the PPP Vendor has met each and every
requirement specified within the contract and has delivered an effective operational system.
iv) Acceptance Milestones
The acceptance test process shall involve:
• PPP Vendor and IGRS-UP sign-off the acceptance test result sheet for each site.
• PPP vendor and IGRS-UP sign-off the final acceptance after the installation of system.
v) Location of Acceptance Tests
All acceptance tests shall be performed at office/s of IGRS-UP.
vi) Acceptance Test Responsibilities
IGRS-UP or any representative assigned by IGRS-UP will be responsible for tests and also will be
responsible for recommendations of the final rating of all acceptance test results to IGRS-UP.
At the end of acceptance test, IGRS-UP will provide either:
• A formal letter of acceptance if the Bidder has met contractual obligations, or
• A statement of which obligations have not been met and must be met before acceptance can
be granted.

May 2010 Page 25
vii) Fault Correction
The PPP Vendor will be responsible for correcting all faults found during the acceptance process at no
extra cost to IGRS-UP.
viii)Complete System Acceptance
At the end of the system acceptance period, IGRS-UP will acknowledge complete system acceptance in
writing to the PPP Vendor upon completion of the following:
• All required activities as defined in the RFQ document including all changes agreed by IGRS-UP
and delivered by the PPP Vendor and accepted by IGRS-UP.
• All required system functionality as defined in the RFQ document including all changes agreed
by IGRS-UP and delivered by the PPP Vendor and accepted by IGRS-UP.
• All required documentation as defined in this RFQ document including all changes agreed by
IGRS-UP and delivered by the PPP Vendor and accepted by IGRS-UP. All required training as
defined in this bid document including all changes agreed by IGRS-UP and delivered by the
Vendor and accepted by IGRS-UP.
• All identified shortcomings/defects in the systems have been addressed to IGRS-UP’s
complete satisfaction.
The PPP Vendor must agree to above criteria for complete system acceptance and further agree that it
will provide without additional charge to IGRS-UP and in a timely manner, all additional services and
products (hardware and software, if applicable) not identified and accounted within the proposal as
may be necessary to correct all problems which are preventing acceptance.
In order to accept the system, IGRS-UP must be satisfied that all of the work has been completed and
delivered to IGRS-UP’s complete satisfaction and that all aspects of the system perform acceptably. The
functional/logical acceptance of the system will only be certified when the proposed system is installed
and configured at the sites according to the design and all the detailed procedures of operating them
have been carried out by the PPP Vendor in the presence of IGRS-UP staff.
2.4.4 Operation and Maintenance
The PPP Vendor shall provide operational support and maintenance services for a period of 5 years from
the ‘Go-Live’ date for overall system stabilization, solution maintenance, system administration, security
administration, database administration, network administration and end-user problem resolution. The
operational support shall ensure that the solution is functioning as intended and attending to all the
problems associated in operation of the deployed system.

May 2010 Page 26
The scope of hardware maintenance and support services will cover supply, installation, on-site
diagnosis of hardware faults in response to problem reports. Resolution of hardware problems detected
during routine operational support activities will be taken care of. PPP Vendor should timely install
updates and upgrades of all the software used in IGRS-UP project.
1. Service Requirements
Support in response to problem reports will usually require support staff to visit the installation site with
necessary diagnostic tools and determine the fault, after understanding the problem. The support staff
will diagnose the faulty modules/ sub-assemblies, etc. If the problem is of intermittent nature, the
Support staff will try to simulate the problem in all possible operating situations.
2. Network Administration
Network Administration & Management consists of the following activities but not limited to:
• Administering User IDs.
• Network analysis and performance optimizing.
• Continuous monitoring and management of network during the working hours of SROs on
each working day and restoration of breakdown within prescribed time limits.
• Ensuring network security and database security at all times.
3. System Support
PPP System support consists of the following but not limited to the following:
• Taking system back-ups (daily backups).
• Installation and reload support for system software like OS, RDBMS, Anti-virus etc.
• Installation and reload support for application software.
• Rectification of system software problems due to crashing or malfunctioning of the OS,
RDBMS or front end within the time limits prescribed.
• Installation of upgrades, patches of system software namely, OS, RDBMS, Anti Virus and Front
Ends without any extra cost.
• Guarding the systems against virus infections using the latest anti-virus tools.
• One set of all backups should be handed over to the administration for administrative
custody. The administration will detail the responsibility and frequency for the same prior to
‘Go-Live’.

May 2010 Page 27
4. Supply of Consumables
Making available all the consumables and any other goods or articles required from time to time for
functional operations of the project, which include but are not limited to the following:
• Cartridges for laser printers
• Pre-printed computer stationery required for various applications and certificates
• Plain paper, files folders and other stationery articles
• DVDs and other storage consumables
• Fire extinguishers are to be provided at every center by the PPP Vendor
• UPS batteries
• Diesel for Generators etc.
The stationery used for all statutory certificates shall be security paper, to prevent duplication. If any
doubt arises, whether any item or article can be categorized as required for functional operations or
not, or with regard to the quantities used, the decision of the IGRS-UP shall be final. The PPP Vendor
shall maintain an inventory adequate for one month’s operation at each SRO.
5. Maintenance of Physical Security
Physical access to technical suites and other areas of the centre should be controlled and monitored on
an ongoing basis to maintain and control access to restricted areas.
Access to the server area should be strictly regulated, and limited to only those personnel who are
necessary for its operation.
2.5 People Management
In order to efficiently operate and maintain the SRO, an appropriate Center Organization Structure is to
be followed. The structure shall address minimum requirement of manpower at the Center. PPP Vendor
is expected to undertake a detailed manpower assessment and recommend structure. The people
management would need to be so planned by PPP Vendor as to comply with the service level
requirements. The various categories of people, their skill levels and certifications, required to perform
the tasks allocated to them, the number of people in each category and each location must be
maintained in such a way that:
• The PPP vendor will be bound to supply support manpower for work specified above.
• The PPP vendor needs to assign a Project Manager for the overall management of the operation
and related tasks.

May 2010 Page 28
• The defined levels of response time to attend to a job proactively/reactively are complied with.
• The defined levels of repair and restoration time are complied with.
• In the event of an assigned person not being available due to sickness, or having left the PPP
Vendor's organization, or unable to perform as expected, equally competent personnel are
assigned as replacements immediately.
• Contact details of all such personnel are made available to enable the service compliance and
any changes in such details are communicated well in advance.
• All salaries and statutory benefits to the support manpower brought in by the vendor will have
to be borne by the PPP vendor and IGRS-UP shall make no payments.
• The PPP vendor should ensure that the behavior of manpower is decent.
• The PPP vendor should submit the affidavit from each of its personnel stating that he/she would
not ask for employment in Government on the basis of working in the offices of IGRS-UP.
• Technical support manpower to be stationed at district office and should be readily avail able as
and when support is required.
• The PPP Vendor has to ensure that training will be given to the support manpower and shall
bear the costs thereof.
• The PPP Vendor should ensure that all staffs are well trained in using the software.
• The manpower brought in by the vendor will not indulge in any such conduct or behavior which
may result in loss of revenue/data/record.
• The support staff of the vendor at different IGRS-UP offices will work under immediate control
of the officer in charge of that office. Any report by the concerned officer in charge relating to
the conduct, work or behavior of any support staff shall be final vis a vis the PPP Vendor.
• The PPP Vendor should ensure the minimum qualification standards expected from the staffs to
be deputed, the same are mentioned below:
Table 3: Manpower Requirements (Qualifications & Skills)
SN Manpower Number
of
Resources
Qualification &
Skills
Required
Experience
(Yrs)
Indicative Profile
Requirements
1. Database Administrator
(Data Center)
2 B Tech./ MCA with
Certification in
Database
Administration
10-12 Creation of
database
architecture and
information
model; Data
modeling and data
Architecture
expertise.

May 2010 Page 29
SN Manpower Number
of
Resources
Qualification &
Skills
Required
Experience
(Yrs)
Indicative Profile
Requirements
2. System Administrator
(Data Center)
2 B Tech./ MCA with
Certification in
Information
Security
Management
8-10 Performing system
audit, backups,
updates &
configurations,
managing user
accounts, system
security,
performance tuning
and Quality
assurance.
3. Network Administrator
(Data Center)
2 B Tech./ MCA with
Certification in
Network
Administration
8-10 Designing
hardware/ network
and systems
software
Architecture,
Network
designing, System
Integration,
Network
administration &
performance tuning
4. Technical Support Staff
(Data Center)
3 B Tech./ MCA 5-8 Specialist in
application to
data and application
to application
integration,
application
structure and tools
and technologies
Expertise in
handling system
software.
5. Technical Support Staff
(One per District)
71 B Tech./ MCA 3-5 Resolving technical
issues related to
software
application, system
software , Hardware
& Networking.
6. Operators SRO Type A
(Total SRO=71)
213 Class 12th exams/
Graduation
passed
Typing Speed
(Hindi minimum
40 words per min
2-3 Data Entry in Hindi
& English, Printing,
Scanning and other
basic computer
operations related
to Land Registration
processes.

May 2010 Page 30
SN Manpower Number
of
Resources
Qualification &
Skills
Required
Experience
(Yrs)
Indicative Profile
Requirements
& English
minimum 40
words per min)
Prior experience of
working as Operator
will be added
advantage.
Should have
operating
knowledge of
computer and
Expertise in using
Printer, Scanner and
Photograph
software and
hardware
7. Operators SRO Type B
(Total SRO=109)
327 Same as above. Same as
above.
Same as above.
8. Operators SRO Type C
(Total SRO=175)
175 Same as above. Same as
above.
Same as above.
Note: One security personal has to be provided for all IGRS-UP offices. PPP Vendor has to ensure the
background verification of all the security personnel provided in IGRS-UP Offices. IGRS-UP may ask for
the report of Background verification at any point of time during and after the project period.
2.6 Roles, Responsibility & Accountability
Keeping in view the scope of the program, the roles, responsibility and accountability of each party (PPP
Vendor & IGRS-UP) is defined hereunder for each stage of the Build, Operate and Transfer model.
Table 4: Roles & Responsibility of PPP vendor and IGRS-UP
Stage ->
Party
Build Operate Transfer
PPPVendor
1. Procurement & installation
of hardware, network,
system software,
computers, anti-virus,
printers, online UPS system
etc.
1. Responsible for executing
the processes as detailed
in the DPR.
1. Transfer of
possession of all
data, assets &
infrastructure
brought in by the
PPP vendor in the
offices of IGRS, Data
Center, and Disaster
Recovery Center in
operational
condition. These
include but are not
limited to the

May 2010 Page 31
Stage ->
Party
following:
• Hardware
• Application software
• Internal Network
• Office equipment
• Transfer of all
software licenses to
the department
• Data generated
during the contract
period
2. Development of web based
software for IGRS according
to the defined processes.
2. Helpdesk services:
• Helping citizens with
answers to their queries.
• Initial checking of the
documents for
completeness and proper
sequencing
• Data entry and issuance of
token number
• Issuance of market
valuation slip etc.
2. It excludes the
following :
• People
• Operational Liability
• Contingent liability
• Any pending
litigation &
proceedings.
3. Implementation of e-
stamping solution
3. Providing assistance to the
citizens in e-stamp
activities.
3. Providing necessary
training to the IGRS
officials for smooth
operation of the
system.
4. Providing infrastructure
facilities like air-
conditioning system,
Generator system, seating
arrangement for citizens,
tables, chairs, almirah etc.
at all locations.
4. Maintenance of Hardware
& Software, Network,
Physical Infrastructure, the
hard copy of the registers,
other documentary proofs
if any, or any such
document.
4. Transfer of IPR at
the time of transfer
of assets.
5. Undertake the cabling
works for Data Centre, UPS
& Generator etc.
5. Data Entry pertaining to
the appropriate modules.
6. Setting up of Data Centre
and Disaster Recovery
centre with infrastructure
facility as per the
requirements. Setting up
network connectivity at all
locations as per the
requirements.
6. Periodic backup of the
data and data transfer to
the Data Centre and
Disaster Recovery Centre
related to all the services
under the scope of work.

May 2010 Page 32
Stage ->
Party
7. Ensure successful
implementation of various
security related features for
smooth execution of the
various process.
7. Scanning and printing
activities as required in
the processes.
8. Ensure timely agreement
with other agencies like
banks as and when
required.
8. Photograph and thumb
impression processing.
9. Providing general facility,
environment support
system, and fire safety and
security measures at all
IGRS offices as per the
requirements.
9. Supply of consumables i.e.
paper, printed stationery,
cartridge, DG set
consumables,
Housekeeping etc.
10. Renovation/Expansion (If
land is available) of the
various offices coming
under the jurisdiction of
Inspector General of
Registration cum
Commissioner Stamps for
providing various services
to the citizen as defined in
Section 2.4.2.
10. Keep the software i.e.
anti-virus, firewall and
other IT security up to
date.
11. Responsible for integration
of digitized data by
coordinating with selected
vendor for digitization of
the old record and
migration / transfer of old
digital records generated
through PRERNA.
11. Hands on training and
assistance to department
officials pertaining to the
automated system.
12. Responsible for making the
system compatible in
coordination with other
related departments like
treasury, revenue
department etc.
12. Ensuring that the periodic
as well as customized
reports are generated and
submitted as per the
requirement of offices
under Inspector General
of Registration cum
Commissioner Stamps and
other statutory bodies.
13. Management and quality
control of all services and
infrastructure.
14. Deployment of manpower
for smooth operations of

May 2010 Page 33
Stage ->
Party
the system.
15. Provide support in
creating the interfaces
with various other
Government initiatives like
CSCs, SSDG, UID etc.
IGRS,UttarPradesh
1. Creation of project Steering
Committee for project
monitoring and evaluation.
Creation of Society for
release of payment on
monthly basis.
1. Deployment of additional
staff, if required, to meet
the requirements of the
project, subject to the
sanction by GoUP.
1. Deployment of
additional staff if
required for smooth
handover of the
project.
2. Coordination with various
departments and ensuring
that all the concerned
departments take active
part in the project.
2. Issuance of various
Government Orders/
policy amendments as per
the requirements of the
project.
2. Creation of District
level Committee for
verification of all
relevant documents
for transfer of
ownership,
possession and
physical inspection
of all assets related
to the good and
working condition of
the automated
system.
3. Ensuing completion
of handing over
formalities.
3. Making the relevant data
available to the PPP vendor.
3. Levying penalties on the
PPP Vendor whenever SLA
metrics are not met.
4. Providing office Space to
the PPP vendor with
necessary electrical, water
& telephone connection
whose charges will be
borne by the Department.
4. Assisting the PPP vendor
in obtaining various
government approval or
providing necessary
support for the smooth
operation of the project
5. Issuance of various
Government Orders/ policy
amendments as per the
requirements of the
project.
5. Discouraging/Scaling
down manual operations.
6. Assign concerned officials
for supporting the PPP
vendor in conducting User
Acceptance Testing at the
implementation site;
Appoint third party auditors
for application testing (IGRS
would be responsible for all
payments to third party
auditors).
for training on the
Automated System.
for training on the
Automated System.
7. Collection of money in the
form of cash, challan,
credit/debit card from the
citizens at the Service
Centers, accounting for

May 2010 Page 34
Stage ->
Party
the same in accordance
with the laid down
procedure. Responsible
for any loss on account of
mis-appropriation or short
collection by any other
members of staff.
Responsible for cash
reconciliation’s and
deposit.
8. Coordinate with NIC and
other concerned agencies
for data migration and
successful transition from
PRERNA to new system.
9. Assisting the PPP vendor in
obtaining various approvals
or providing necessary
support for setting up of
the infrastructure required
for the project.
10. Resolution of disputes that
may arise between the
department and the PPP
vendor.
2.7 Program Governance
The successful implementation of the Project in various offices under IGRS-UP would require close
supervision and monitoring for timely completion. Therefore, an appropriate governance structure shall
be put in place by IGRS-UP to ensure the long-term success of the project.
2.7.1 Core Team (Steering Committee)
Besides PPPMC for monitoring of the project as per the guidelines of Industrial Development
Department, Government of Uttar Pradesh (available at http://idd.up.nic.in), a core team/ steering
committee is envisaged to act as a driver for policy implementation and project direction purpose; it
would be responsible for providing guidance and requisite resources to the project. This core team will
be headed by the Principal Secretary (DoSR) who is also the project owner of this initiative.
2.7.2 Field Level Team/ Program Management Unit (PMU)
The field level team/ PMU would be led by a senior Government officials appointed by Steering
Committee/IGRS-UP and empowered to take decisions in line with the guidelines and sanctions
provided by the Steering Committee. The PMU shall comprise experts who would be helping IGRS -UP
monitor the project’s implementation and assess the quality of deliverables and adherence to service

May 2010 Page 35
levels as per objectives and requirements laid down in the RFQ. The PPP Vendor shall report to the PMU
on an ongoing basis.
2.7.3 PPP Vendor Program Management Team (PMT)
The PPP vendor would be required to have a full time PMT in place for the entire duration of the
project. The team should be manned with the right mix of personnel with project management and
technical skills. The team would be required to support work in tandem with the PMU set up by IGRS -
UP, in program governance activities. The program management team of PPP vendor shal l be
responsible for interacting with the program management unit of IGRS-UP with regard to submission of
deliverables, getting sign-off on deliverables and other operational issues.
The indicative requirements for the PMT of PPP Vendor are as follows:
• Project Manager – 1
• Software Lead – 1
• Hardware & Networking Lead – 1
• Site Preparation & Civil Works Lead – 1
• Change Management & Human Resources Lead – 1
• Operations Lead – 1
• Software Coordinators – 2
• Hardware & Networking Coordinators – 2
• Site Preparation & Civil Works Coordinators – 2
• Change Management & Human Resources Coordinator – 1
• Operations Coordinators – 2
Figure 1: Indicative Project Management Team Structure

May 2010 Page 36
Table 5: Indicative Project Management Team (PMT) Eligibility Criteria
S.No Role No. Minimum Eligibility Compliance
(Yes/ No)
Deviation
(if any)
1 Project Manager 1 - BE/B Tech/MCA degree with
Master’s degree in Business
Administration and PMP, PRINCE 2
etc. certifications.
- 15+ years experience in project
based environment with 8+ years’
project lead experience.
- At least 1 completed project
satisfying the following conditions
(the conditions may be satisfied in
different projects also):
o Value: > 75 crores
o Based on PPP model
o Involving Revenue
Department/ Registration
Department/ citizen service
delivery
2 Software Lead 1 - BE/B Tech/MCA degree
- Desirable: Master’s degree in
computer science, business
administration or related field and
PMP, PRINCE 2 etc. certifications.
- 8+ years’ software engineering
and/or product development
experience, including two year
project lead experience.
o e-Service delivery with
multi-layer portal
architecture including online
submission of forms (with
attachments), PKI
enablement and integration
of multiple electronic
payment transactions
through payment gateway
o Security architecture design
& implementation/
integration under IT Act
2000 or similar guidelines
and certified for or

May 2010 Page 37
(Yes/ No)
Deviation
(if any)
compliant to ISO 27001
standards.
3 Hardware &
Networking Lead
1 - BE/B Tech/MCA degree
administration or related field and
PMP, PRINCE 2 etc. certifications.
- 8+ years’ hardware and networking
installation and maintenance/
service experience, including two
year project lead experience.
o Hardware and network
installation at more than
100 locations.
4 Site Preparation
& Civil Works
Lead
1 - BE/B Tech degree in Civil
Engineering
- Desirable: Master’s degree in Civil
Engineering, business administration
or related field.
- 12+ years’ civil infrastructure
development experience, including
five years project lead experience.
o Site preparation and
infrastructure set-up at
more than 100 locations.
5 Change
Management ,
Training &
Human
Resources Lead
1 - Master’s degree in Human
Resources or related field.
- 8+ years experience in human
resource management with 3+
years’ project lead experience.
o Value: > 2 crores
o conducting Change
Management, Training and

May 2010 Page 38
(Yes/ No)
Deviation
(if any)
Communication for more
than 100 employees
6 Operations Lead 1 - BE/B Tech/MCA degree
business administration.
- 12+ years experience in Operation &
Maintenance based project
environment with 4+ years’ project
lead experience.
satisfying the following conditions:
o Providing managed services
covering full lifecycle
compliant with ITIL/ ITSM or
equivalent and certified for
or compliant with ISO 20000
standards
7 Software
Coordinators
administration or related field.
- 5+ years’ software engineering
and/or product development
experience.
8 Hardware &
Networking
Coordinators
administration or related field.
- 5+ years’ hardware and networking
installation and maintenance/
service experience.
9 Site Preparation
& Civil Works
Coordinators
2 - BE/B Tech degree in Civil
Engineering
- Desirable: Master’s degree in Civil
Engineering, business administration
or related field.
- 8+ years’ civil infrastructure
development experience.
10 Change
Management,
Training &
Human
Resources
Coordinator
2 - Master’s degree in Human
Resources or related field.
- 5+ years experience in human
resource management.
11 Operations
Coordinators

May 2010 Page 39
(Yes/ No)
Deviation
(if any)
business administration.
- 5+ years experience in Operation &
Maintenance based project
environment.
The above structure and eligibility is the minimum expected and the bidder is required to provide
detailed PMT structure (improved, if possible and) with clearly defined roles and responsibilities. The
bidder would also be evaluated on the above as well as the quality of resources proposed. The detailed
CVs (as per the format in Annexure 13) of the personnel proposed should accompany the technical
proposal.

May 2010 Page 40
3. PROPOSED SOLUTION
Centralized and Networked architecture is envisaged for IGRS-UP, in which data processing is carried out
at a single location. This location should have set of servers to support the processing needs of the
Department. This central location should have a disaster recovery site and will be connected to the
various departmental units through different network components. The client requests are sent to the
systems, located in a central place, for processing. The users access the application through local or
remote terminals. This architecture is characterized by large data computing environment. A specialized
cell will manage the centralized computing environment. The following figure depicts the overall
infrastructure for IGRS-UP:
Figure 2: Proposed Technology Infrastructure for IGRS-UP

May 2010 Page 41
Advantages of centralized system
The advantages of the centralized system have been described below:
1. Distribution of Application Source: There would not be any distribution of applications to multiple
sites/locations; the distribution can only be to the disaster recovery site. In this manner the degree
of configuration control is higher.
2. Support for High End Database Systems: The database hits (transaction rate) is much higher in case
of application for automation and online working of IGRS-UP offices and the available database
systems (e.g. Oracle, DB2 etc.) are capable of supporting such accesses. High-end servers will need
to be installed at the central location to support the transaction needs of the application.
3. Network Support: The underlying network infrastructure is designed with reliability, high
availability and scalability. The network traffic in this case will be high; therefore by having a
centralized system will be easy to provide network monitoring and troubleshooting support.
4. Performance: The performance of any application largely depends upon the application design, the
database systems configuration/management, network and hardware. The proposed centralized
system for automation and online working of IGRS-UP offices in UP, will perform optimally as all
the above-mentioned factors are taken care of in the centralized system.
5. Administration/System Support: The proposed centralised systems for automation and online
working of IGRS offices in UP, would be much easier to manage and control. The database
administrators, system administrators etc. would be able to manage the systems from a single
location for the whole enterprise. A single help desk located centrally can manage and support the
whole organisation.
6. Security & Reliability: Access to all the users would be provided from one server in the centralised
system. Any changes to authorisation level of a user can be easily maintained and hence the
centralised system would be more secure and reliable.
7. Fault tolerance: Fault tolerance is the ability of a system to respond to an unexpected hardware
and software failure. Fault Tolerance Management would be easier in the centralised system as
the backup server can be used at the time of a breakdown.
8. Real Time Data: The database updates will occur at the central location and since it will be the only
repository (besides the disaster recovery site) all the data will reflect the current state of the
system. It will enable data sharing between applications across locations through universal

May 2010 Page 42
application access and will ensure centralized control of data. It will also minimize data
redundancy.
9. Ease of implementation: The implementation and deployment of the applications will be very fast,
as the applications need to be installed only on one server (at the most two in case of a disaster
recovery site). Only one data centre will need to be built (two in case of the disaster recover site).
Lesser number of trained staff would be needed to manage the systems.
10. Cost of Ownership: The total cost of ownership will depend upon the central servers’ configuration,
software to be deployed on the systems, networking, database, operating system, personnel to
support the system etc. The total cost of ownership of the central architecture would be lower as
compared to the distributed systems.
3.1 Technical Architecture
The proposed portal architecture with major components for automation and online working of IGRS-UP
offices in UP is depicted in the following diagram. The application system to be deployed in IGRS-UP
offices may or may not have same modular demarcation; but it should certainly cater to all the
functionalities identified in Annexure-8.
The application software components should be simple to use. The total set of software components
must be uniform in their User interface, being consistent in their use and meaning of keystrokes and
sequences and in their visual presentations to the user. The user interface should be graphical (i.e. GUI)
in nature. The indicative list of operational functionality of the application has been described below;
• The application must be multi-user
• Help facility through use of function keys
• Prompt facility in searching for the correct code for coded parameters
• Ability to discard all data when the transaction is incomplete (should not save)
• Ability to carry forward data from a previous screen
• An audit trail for all transactions
• Procedures for data exchange with interfaced applications
• The software must be bilingual (Hindi & English)

May 2010 Page 43
Figure 3: Typical Portal Architecture
The details of the above mentioned components are provided in the subsequent sections of this
document.
3.2 Application Solution Architecture
The proposed Application Solution Architecture for the project at IGRS-UP is shown below. The solution
architecture comprises of mainly three parts as described below:
i) Presentation Layer: The Presentation layer of the IGRS-UP portal would provide the
internet/intranet browser that would initiate request to the IGRS-UP web server and will display the
results of requests. This would contain web browser for external as well as IGRS-UP internal users.
External user use internet to send request to access IGRS-UP services and IGRS-UP internal users
would connect via WAN.

May 2010 Page 44
Figure 4: IGRS-UP Solution Architecture
ii) Application & Business Logic Layer: Application and business logic will be the part of an application
program that would perform the required data processing of the business. It would refer to the
routines that perform the data entry, update, query and report processing, and more specifically to
the processing that takes place behind the scenes rather than the presentation logic required to
display the data on the screen (GUI processing). Business logic would model real life business
objects, prescribe how business objects interact with one another and would enforce th e routes and
the methods by which business objects will be accessed and updated.
Following are the parts of Application and Business Logic layer:
a. Enterprise Portal Module: Enterprise Portal will provide a secure unified access point in the form
of a web-based user interface, and will be designed to aggregate and personalize information
through application-specific portlets.
b. Gateway Service: The role of the Gateway would be to provide a focal point for processing
outgoing and incoming requests for web application services to and from external entities. For

May 2010 Page 45
outgoing requests, the gateway would be responsible for receiving requests from the
application, forwarding them to third party systems and receiving and disposing of the
response. For incoming requests, the gateway would be responsible for receiving requests from
external systems, invoking the necessary adaptors to perform the business logic, and finally for
composing a response and sending it back to the requesting system. The gateway would also
provide access to the registry of services to determine the processing rules. Provision has been
made in the proposed solution to meet the future requirements of Gateway Services.
c. DNS Services: DNS server shall provide the following services:
• Support integration with other network services like DHCP, directory, etc.
• Should support DNS zone storage in directory
• Should support conditional DNS forwarders e.g. forwarding based on a DNS domain
name in the query.
• Should allow clients to dynamically update resource records secure and non-secure.
• Should support incremental zone transfer between servers.
• Should provide security features like access control list.
• Should support new resource record (RR) types like service location (SRV), etc.
• Should support round robin on all resource record (RR) types.
d. DHCP Services: DHCP would be assisting the system administrators for dynamic IP allocation to
devices/ users. Furthermore, the key users, who would be connecting using remote access,
would be requiring a valid IP address after successful authentication. DHCP would be very
beneficial to such users.
e. Directory Services: These services will be used to register, authenticate and manage users and
their security privileges. These services will authenticate the IGRS-UP users and find out user
specific privileges. LDAP, Lightweight Directory Access Protocol, is an Internet protocol that
IGRS-UP portal users use to look up information from a server. User password validation will be
done from LDAP. Authentication should be conducted using the standards based LDAP meta-
directory server. The user directory capable of providing a unified view of all user profiles.
Directory services shall be able to define centralized authentication & authorization mechanisms
for all network users. It should be able to associate policies such as security, management etc.
on all workstations and servers from a central console. The various applications shall have LDAP

May 2010 Page 46
v3 compliant directory services that are the focal point of interoperability, security &
manageability in a network. In the proposed architecture there would be servers kept at Data
Centre equipped with active clustering support.
f. Web Application Services: The Web Application Services would be a container to manage the
presentation and application logic. It will provide transactional integrity, scalability and
availability services. In addition it manages the session, the requests and responses to and from
its clients and resources.
g. Content Management Services: The web server would deliver via the Http, both static web
pages stored on the content manager and dynamically built web pages generated by the IGRS-
UP portal server. This would be a content management repository where different web pages,
news, events, rules, regulations, schemes details, grant details, etc. safely reside with metadata
contents.
h. Document Management System (DMS): The DMS will provide integration of document capture
with the document/image management repository to the IGRS-UP application. DMS will be
required for the old documents which will be stored in scanned format. DMS will be helpful in
managing, searching and retrieving such scanned documents.
i. Payment Gateway: The portal should provide the online payment services (for payment of
property tax, license fee etc.) through integration with the payment gateways. The portal
solution shall support card payments using all the popular debit and credit cards (Visa, Master
card etc.) and direct debit. For online payments, Secure Socket Layer (SSL) shall be used for
supporting & securing the transactions taking place through the payment gateway.
j. Digital Certificate Services: The system should automatically enable/disable the Digital Signature
Certificates (DSCs) of employees depending on the current status of each employee namely,
fresh appointment / transfer / suspension / leave/ training / retirement etc. The system should
accordingly enable DSC only for an ‘active’ employee.
k. Indexing & Search Services: This tool would be used for indexing and searching all the
repositories of knowledge maintained across the portal infrastructure.
l. Anti Virus and Anti Spam Services: Anti Virus and Anti Spam would be required to keep the other
servers and application secure from the attack of virus, Trojans and spam. This will also act as a
centralized system for updating the virus definitions on the systems across IGRS-UP offices.

May 2010 Page 47
m. Mailing & Messaging Services: This would be used for sending the alerts as mail message to the
registered users of the IGRS-UP Portal and will be used for messaging and calendaring services.
The Mail Server should provide a highly scalable, reliable, and available platform for delivering
secure communication services. It would be required to cluster this Server to ensure high
availability and reliability. This server will also act as Instant Messaging Server.
It should provide with extensive security features ensuring the privacy of users and the integrity
of communication through user authentication, session encryption, and content filtering to help
prevent spam and viruses, and mechanisms to monitor and enable regulatory compliance. It
should support standard SMTP, IMAP and POP3 services. The messaging system should provide
a secure messaging and collaboration – email solution with standard features like calendaring,
contacts and tasks, archiving, directory and LDAP address book, web based access to emails and
support for data storage. Other features to be supported include – per-user filtering policies,
user management, instant messaging, mailing list manager and synchronizati on with MS
Outlook / Lotus Notes/equivalent.
Mailbox Management Services should provide the facility to manage the mail store on the SAN.
The actual mailboxes would reside on the SAN. Since the availability of this mailbox
management service is critical, this server should be clustered for high availability. Any
downtime of this server would affect all the users, and the communication would come to a
stall.
n. Workflow: Mailing & Messaging Infrastructure would provide workflow functionality and email
services to IGRS-UP employees.
o. Help Desk Services: IGRS-UP requires a helpdesk and call management service that will
automate processes to consolidate, log, track, manage and escalate incidents and problems. The
Service should act as a single point of contact help desk tool for all users/employees of IGRS-UP
who will record an incident. It should help IGRS-UP to accelerate detection and problem
resolution, maintain accurate configuration details, and minimize the risk caused by any
changes. It should be based on best practices, such as ITIL, for effective IT Service Management
at IGRS-UP. Helpdesk and Server Farm infrastructure monitoring team shall carry out the
following:
• Log user calls related to server farm infrastructure and assignment of a call ID number
• Assign severity level to each call

May 2010 Page 48
• Track each call to resolution
• Escalate the calls, to the appropriate levels, if necessary as per escalation matrix, which can
be defined at the time of award of contract
• Escalate the call related to usage of application software to respective application owners
• Provide feedback to callers.
• Analyze the call statistics
• Creation of knowledge base on frequently asked questions to aid users.
• Continuous monitoring of the physical as well as the IT infrastructure at the server farm to
ensure availability as per agreed SLAs.
Monitoring shall be done with the help of NMS and EMS monitoring tools and system
logs/counters and therefore the reports and alerts can be auto-generated.
p. MIS Reporting: The following type of reports, but not limited to, are required to be generated
from this sub module. The reports should be generated in standard formats like pdf, xls, doc,
etc.
• Miscellaneous Receipt Register
• Cash Register
• Daily MIS Report
• Impounded Deed Report
• Monthly MIS Report
• Detailed Monthly MIS Report
• Yearly MIS Report
• SRO Report
• Receipt Book
• Index 1 Report
• Index 2 Report
• Index 3 Report

May 2010 Page 49
• Index 4 Report
• Any other report as asked by the department from time to time.
q. Optical Water Mark Engine: The proposed solution should be able to secure the printouts that
will be printed remotely by IGRS-UP officers and incorporate sufficient control for the actual
print out and no. of prints. The proposed solution must be easy to be integrated and
customizable with the IGRS application.
Invisible Optical Watermark Requirement
• The proposed solution must restrict people from easily forging or making unauthorized
reproduction of the documents by scanning, photocopying etc. Any attempt to counterfeit
the optically watermarked registered documents will cause visual marks on the duplicate
copies which can be easily differentiated from the original.
• The proposed solution must have the flexibility for IGRS-UP designated images/ text to be
embedded as optical watermark into every document printed.
• The proposed solution must be capable of embedding hidden information into the optical
watermark. The hidden information can be any information assigned by IGRS-UP-, such as
the word “COPY” or “VOID” or “DUPLICATE”.
• The watermark must contain a visible watermark which will deteriorate after duplicating
and an invisible watermark which will appear after duplicating.
• The highest resolution for (color and black/white) which the optically watermarked
documents can be printed should be indicated in the proposal so that they cannot be
replicated using photocopiers, scanners, fax machines or any such devices that are
commonly available in the market.
Print Control
• IGRS-UP must be able to control the number of copies of approved documents that can be
printed by the customers. The number of copies that can be printed can be changed at any
time as desired by IGRS-UP and number may differ for each type of documents.
• The proposed solution must allow IGRS-UP to authorize selected staff to be able to reset the
number of copies to be printed, regardless of whether the documents have or have not
been printed by the officials.

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