1. GISELA GAUTIER / emiliozap@aol.com / 224-254-6505
Work Experience
CS / Operations Supervisor
Republic Airways Holdings, O'Hare Airport - Chicago, IL
March 2006 to March 2014
*Handled different assignments, identifying improvements to procedures and supervising the
daily flight operation including performance and safety.
*Acted as a liaison between the company's Regional Manager and Ground Handlers at O'Hare
*Conducted Safety Audits observing the above and below wing operation.
*Completed Flight Documents Audits identifying failures and or violations and ensuring
corrective action was implemented
*Worked with a daily flight Delay Report in Excel and escalate any incorrectly coded delay to the
appropriate Airline Manager.
*Attended Airport Manager meetings
Flight Attendant
Shuttle America Airlines, O'Hare Airport - Chicago, IL
June 2005 to March 2006
*Attended preflight briefings concerning weather, altitudes, routes, emergency procedures, crew
coordination and lengths of flights.
*Completed safety inspections prior to take off and landing in keeping with company practices
and FAA regulations
*Implemented safety procedures with verification of safety measures in conjunction with cabin
and crewmembers, performing security sweeps intermittently throughout the flight.
*Coordinated the service arrangements including food and beverage
*Assisted a diverse group of customers with ease, attending to their needs without
compromising the overall safety of the flight. Used bilingual Spanish skills to assist customers.
Customer Service Agent
Air Wisconsin Airlines, Headquarters in Appleton, WI - Chicago, IL
April 2001 to May 2005
*Assisted passengers with check-in procedure and checked flight boarding passes at the gate
when boarding or disembarking airplanes.
*Examined passenger tickets to ensure that they had the correct flight or seat assignment,
directed passengers to correct boarding area, using passenger manifest, and flight schedules.
*Acted as a Gate Lead in charge of several flight departures per shift and also as a Passenger
Loading Bridge Trainer and Hazmat Trainer for new employees.
Customer Service Representative
Komet of America - Schaumburg, IL
August 1997 to February 2001
*Worked with general office practices, and procedures in a small CS Department of a Precision

2. Cutting Tool Manufacturing Company
*Utilized basic Excel and Word documents and prepared International Shipping Documents.
*Assisted customers by telephone or via email/fax in order to provide information about products
and services, or to take orders or issue Return Authorizations
*Gathered details of complaints from customers and expedited delivery of a purchase order and
tracked shipments
*Managed Mexico and Brazil accounts
*Provided verbal and/or written translation services in Spanish upon request.
EDUCATION
NON-graduate level, 2 years of Liberal Arts and English Language courses.
University of Puerto Rico, Río Piedras, PR