1. (continued) 
GinaD.Valdez
CREDIT & COLLECTIONS LEAD WITH 20 YEARS OF INDUSTRY EXPERIENCE
Debt & Liability Reduction/PerformanceInnovation & Improvement/Personnel Supervision and Training
Qualification Summary
An innovative,multifaceted, and solutions-focused Financial Lead with a 20+ year career demonstrating visionary
leadership and outstanding performance in credit and collectionsmanagement of million dollar, multi-site,
nationally, and internationally-based operations. Forward-thinking leader and enterprising problem-solver with
tacticalforesight and verifiablesuccess capitalizing on growth opportunities, improving bottom-line performance,
and optimizing organizational efficiency,productivity,and profitability through delivery of value-added systems,
programs, and procedures. Articulate communicator, presenter, and trainer with a direct and decisive
management style that focuses on matrix teamwork and clearly defined mission and values forbuy-in of all levels.
Superior interpersonal, organizational, and analytical skills with an innate ability to workin unison with
customers, staff,and key internal/external stakeholders. Highly developed qualifications in personnel
development, relationship management, and oral negotiations. MicrosoftOfficeproficient.
A R E A S O F E X P E R T I S E
 Customer Service
 Team Leadership
 Business Planning
 Training & Development
 Process Improvement
 Multimedia Communication
 Growing accounts
 Rapport building skills
 Tenacious and resilient
 Staff Supervision and
Training
C O R E Q U A L I F I C A T I O N S
 Credit and Collections
Management
 Cash Flow Optimization
 Order Review and approval
 Superior ability to cultivate
strong and durable client
relationships
 Exceptional negotiation and
leadership abilities
 High proficiency with MS OFFICE
and account management
 Outstanding written and oral
communication skills
 Risk assessment and prevention
 Issueresolution/ de escalation
 Process innovation
 Team Building Development
C A R E E R H I S T OR Y
P R O J E C T C O N T R O L S E R V I C E S T E A M L E A D atACCENTURE
INC.
November 2014- Present
 Work across clients to provide support during solution realization and service
transition activities by contributing specialized knowledge and experience.
 Execute and track issue identification and resolution, and customer relationship
maintenance of identified work streams.
 Participate in solution architecture planning activities through the transition of
work to ensure that Accenture is able to begin delivering on the outsourcing
engagement.
KEY COMPETENCIES:
 Maintain strong sense of Team operations and monitoring skills to ensure that all
operational activities are happening, operational systems are working round the
clock and downtime or slowdowns are immediately detected/reported and
escalated to the right business units.
 Work within a highly fast-paced work environment given the operational and
frontline nature of the credit and collection job.
Monitor efficiency of Team operations whose activities significantly impact to the attainment
of collection objectives and maintain close coordination/problem solving activities

2. 2|P a g e
P E R S O N A L S K I L L S
 Dealing with ambiguity
 Problem solving
 Fast thinker
 Tenacity
 Determination
 Attention to detail
 Multi-tasking
 Team player
 Articulate
C A R E E R S T A T E M E N T
“Apart from contributing to the processes
and strategies which enhance any projects
I am working on, I feel that my greatest
strengths are firstly my ability to deliver
projects to agreed timescales.
Second my skill as gaining a clear
understanding of a client’s exact needs and
thirdly being able to coordinate and lead
all team resources whilst at the same time
building strong working relationship with
fellow colleagues and thereby getting them
to improve their performance.”
Gina Valdez
P E R S O N A L P R O F I L E
Gina D.Valdez
# 30-C Pureza St. TugatogMalabon
City
T;_+632-7947986
M-+63917.8546001
E- ginadvaldez@yahoo.com
T R A I N I N G A T T E N D E D
 Leadership Training- February
26th 2012 -Accenture
 Operations Excellence –January
2013- Accenture
 FY ISO13 27001Information
Security Training- June 2013-
Accenture
 Operations Excellence Workshop
and Lean Initiative Training –
February 2012 -Accenture
 Leadership skills for New
Supervisor June 2011-Accenture
 Decision Making and problem
D E L I V E RY T E AM L E A D atACCENTURE INC.
February 2006- October2014
Spearheaded the activities of a team of eleven (11) specialists engaged in the
collection of overdue payments for charge accounts, credit card accounts, and loans
for a leading provider of commercial telephone services. Collectors averaged 100
calls per day.
 Manage & oversee credit, collections and claims & adjustment activity
operations for the entire portfolio of accounts/territories for North
America
 Responsible for delivering on Key SLA Metrics for America’s collections
 Perform a range of tasks from complex to straightforward within the scope
of the function
 Develop & maintain partnering relationships across business units and
Accenture counterparts
 Manage quality and procedural compliance
 Develops Team and individual performance data gathering metrics
 Accountable for delivery of Collections performance and effectiveness
through department Team
 Overall accountability for portfolio Bad debt number: Must develop detailed
knowledge of assigned portfolio, and its performance drivers
 Handle customer service issues and complaints while ensuring adherence
to all measures of quality of service guidelines
 Work closely with team to develop best practice within department
 Escalate problematic and high sensitive and high complex accounts to client
counterparts to ensure proper debt collection
 Maximise the collection of arrears accounts in accordance with client
standards, reducing delinquency
 Maintenance of Service Levels in Collections, ensuring a high level of
customer service at all time and a low abandon rate maintained
 Weekly and monthly reporting on cash collections to client’s Regional
Comptrollers
 Ownership of collections metrics - Track progress weekly, monthly and
quarterly against operational target and benchmark performance across
Teams.
 Analyze financial data on new and existing customers and develop credit
information on all accounts
 Manage results of daily collection activity
 Assists high level customers with invoicing questions

3. 3|P a g e
solving in the Operational
Business November 2011
Accenture
 Collection s Training- October
2010 Accenture
 Achieving Meeting Results –
September 2010 Accenture
 Speech Power January 2009
Quezon City
 Operational Maturity
Fundamentals May 2008
Accenture
 Offering Effective
Communication Skills April
2008-Accenture
A C H I E V E M E N T S
 Rated Above Peer Group Rating
FY 2010 receivedcommendation
from client “Maximizes Team
performance
 Above and Call of Duty Awardee
FY 2011
 Top Account Team Collector FY
2013 aCCENTURE
O V E R S E A S C O N F E R E N C E
A T T E N D E D
 Client Operational Knowledge
Transfer for new account March
2014 –Kuala Lumpur Malaysia
TECHNICALSKILLS
 Persistently pursuecollection
through effective use of
negotiation skillsand
recommend effective and
timely collection strategy for
such special accounts,
resultingto win-win situation
for both clientand company
 Fully deliver and complete by
the same transaction day all
critical end of day set
operational activities as
redirections,disconnection,
Main Activities and Tasks of Collections Lead
 America’s Cash forecast accuracy
 Achieve SLA metrics/DRO/DBO
 People management (work planning/coaching)
 Process improvement
 Partnering with BOC (billing) and NCR (client)
 Weekly reporting on cash collections to client’s Regional Controllers
 Driver of Key Account Call with the client’s account team to ensure timely
collections of due AR
 Driver of all escalation calls with Billing Team to expedite billing disputes
raised by customer and account team for the timely collections of due and
not yet due AR
 Maintaining rigid adherence of the collections team to the collections
process
 Constant review of the Operational Excellence process
 Right implementation of the right leading and lagging metrics, defining and
implementing repeatable data collections methods.
 Establishing efficient data analysis and reporting tools
C R E D IT A N D C O L L E C T I O N L E A D S U P E RV I S O R atExchange
Property Resources Corp (Caylabne Bay Resort )
September 2004- January 2006
1. Responsible for day to day operation of Credit & Collection Department;
directing & coordinating the evaluation & investigation of customer’s
worthiness of credit and for the efficient collection of all accounts.
2. Manage collection work for assigned customer base, including contacting
customers to collect delinquent balances
 Maintain Collections and tracking relevant data
 Supervise inquiry of credit risk in clients and providers and observe the
collection of total due to association and handle the daily activities of
Collection Teams
 Plans and directs the activities of Credit and Collection staff to ensure
effective coordination
 Credit investigates new customers applying for charge accounts
 Attends to problems covering accounts overdue

4. 4|P a g e
etc. despite volume of
accounts/transactions.
 Ensure that each policy and
procedure under the Credit
and Collection functions is
accordingly implemented
 Know, understand and
appreciatethe NCL and Flow
Rates as collection
performance measures, its
computation formula and its
significanceto over all C&C
collection performance.
 Maintain strongsenseof
operations and monitoring
skills to ensurethat all
operational activities are
happening, operational
systems are working round the
clock and downtime or
slowdowns areimmediately
detected/reported and
escalated to the right business
units
 Regularly monitor status of
accounts with pending
complaints,payment
arrangements and other
concerns that deter payment
and require special account
management and collection.
 Prioritizevarioustasks and
deliverables as required by
customers, superiors,other
groups and other which are
inherent to the job functions
 Work within a highly fast-
paced work environment
given the operational and
frontlinenature of the credit
and collection job.
 Strong collection:always
maintainingthe collection
objective in every customer
transaction.
 Checks the correctness of prepared Credit Memo, Debit Memo
 Prepares entries of Official Receipts
 Handles big special accounts
 Checks accuracy of AR ledger updating by accounts receivable clerk
 Recommends approval of customers' order for processing
 Reviewing A/R for delinquent accounts and contacted customers by phone,
emails or written correspondence
 Reconciles NBS unpaid accounts semi-annual or annually
 Handles NBS Consignment accounts
 Recommends credit and collection policies and procedures
B I L L I N G A N D C O L L E C T I O N L E A D at SMART COMMUNICATIONS
INC
June 2003- August 2004
 Ensured daily monitoring of ECL accounts and initiate necessary action
(treatment/escalation) within the day from receipt of ECL report.
 Provided weekly summary on nonstandard exemptions and unresolved
complaints to proper business units.
 Ensured accurate review of qualified accounts to be given higher credit
limit on a monthly basis within 14 working days from generation of report.
 Ensured that appropriate Credit Event is effected within the day based on
the new Credit Limit.
 Sent appropriate SMS a day after effectivity date of the new Credit Limit.
 Ensured that a bill dunning note about the increase is reflected in the billing
statement.
 Ensured zero error in the dunning notes and complete the quality
assurance of bills within 8 hours from the receipt of advisory from the
concerned business unit.
 Provided reliable, accurate and timely information to customers while
maintaining confidentiality of information.

5. 5|P a g e
C R E D IT A N D C O L L E C T I O N L E A D atTELLIGENTSYSTEMINC.
March 2000 May 2003
General Responsibilities:
To efficiently collect all outstanding customer accounts and provide reliable Accounts Receivable Aging Report to Business
Development Executives and Management.
Specific Responsibilities:
 Provide accurate and up-to-date information on outstanding customer accounts. Ensure that weekly aging of accounts
is reviewed and discussed extensively before its prompt submission to users - Sales Managers, Business Development
Executives, and Senior Management.
 Strictly implement the Company's Credit and Collection Policy.
 Ensure that customers under credit terms have posted the required collateral. Coordinates with customers on a
timely basis on the renewal of collateral.
 Close monitoring with Branch Accountants on their daily sales and collection activity. Checks daily sales and collection
reports and identifies, validates and resolves discrepancies directly with concerned personnel.
 Verifies daily collections. Ensures accurate and proper application of receipts against outstanding accounts.
 Conducts follow up with customers for the collection of account. Coordinates collections confirmed by customers for
pick up with Collectors.
 Handles pending issues on invoices.
 Attend to customers' concerns and queries on manner of billing, pricing, rebates, and other adjustments.
 Prepares and distributes Statement of Account (SA) to customers monthly or as often as necessary.
 Ensures billing documents including supporting documents are properly filed.
 Does month-end reconciliation of Accounts Receivable against General Ledger.
 Perform other tasks that may be assigned by immediate superior/s from time to time
A C C O U NT IN G A S S IS T AN T atMETROPACIFICCORP/BONIFACIODEVELOPMENTCORPORATION
March 1999 –February 2000
Primary Responsibilities
 Posting of invoices or claims and processing of payments for company suppliers
 Coordinate with the relevant departments for approval on invoices or expenses in accordance to the Company
Departmental Authority Limit
 Ensure invoices or claims are processed and paid timely and accurately
 Maintain proper filing of payment documents and records
 Highlight to immediate superior on any non-compliance of payment approval procedures and any dubious expenses
 Handle other tasks related to payment as may require by the superior from time to time
Responsibilities include
 Invoice/Claim Processing
 to check the correctness of the invoices or staff claim with relevant supporting documents and approval
 to liaisewith relevant parties on any discrepancy in the invoice or incompleteness of supporting document
 to followup closely with the relevant parties on problem invoices or improper claim
 to obtain GL coding from Financial Accounting department and tax verification from Tax department
 Payment Processing
 to run Invoice due for Payment Report, check the completeness of the documentation, correctness of posting and
approval
 to issue payment or run payment batch file for verification and approval
 Reconciliation of vendor statement of account periodically

6. 6|P a g e
 Run outstanding staff advance report and followup with the respective staff to ensure timely clearance of the
advance.
A C C O U NT S P A Y AB LE O F F I C E R atMETROPACIFICCORPORATION
December 1990 - February 1999
Responsibilities:
 Prepares and processes purchase orders, invoices, cheque requests, manual cheques and contract
 Provides basic purchasing and accounts payable orientation to new employees
 Responsible for ensuring compliance of standard practices
 Recommends change to purchasing and other financial policies and practices
 Responsible for maintaining the interface between A/R and A/P to ensure data integrity and the timely processing of
employees refund
 Responsible for managing year-end cut off processes for Accounts Payable
 Responsible for the accuracy and timely processing of weekly cheque printing
 Responsible for cheque stock inventory & safekeeping of same
 Adapts technology and resources to meet vendor and client needs
 Liaises with Budget Officer to solve day to day budget issues
 Provides reports as required by Finance management team
Other general accounting duties as assigned
E D U C AT I ON
BACHELOR OF SCIENCE IN ARCHITECTURE (BSC) fromthe Saint Mary’s ,University (1984-1988).
HIGH SCHOOL DIPLOMA fromSaint LouisSchool
R E F E R E N C E S
Available onrequest