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Gerald Nicholas Day
53 Blenheim Way, Watton, Norfolk, IP25 6XS.
E-mail: g.day4@btinternet.com
Mobile: 07749231808 Home: 01953883346
PERSONAL PROFILE
Excellent customer service skills and communicator working well in a team
environment and at individual level with interpersonal and customer oriented
skills developed over many years working experience. Given the many and varied
challenging roles successfully undertaken these skills have been invaluable in
planning and organising my workload to meet customer’s and employer’s
expectations. In many cases my personal objective was to exceed expectations
e.g. when required to achieve a professional qualification I frequently bettered
the timescale expectation for achieving the qualification.
KEY SKILLS
• Professional qualifications – Achieved over a number of years through study
and examinations to provide a more professional and knowledgeable service
to bank customers as well as further my career.
• Confident and literate with generic computer software programmes, Microsoft
Word, Excel and PowerPoint. Able to assimilate and make use of business
specific software packages.
• Adaptable and skilled at working with a wide variety of client groups, ranging
from individuals through to reasonably complex corporate structures.
• Trusted and used to working in a confidential environment
CAREER HISTORY
May 2014 to date RBS plc
Personal Mortgage Advisor (Sales Role)
November 2013 to March 2014 STS Tyre Pros, Watton
Technician/Fitter
July to September 2013 Brewers Paints, Thetford,
Warehouseman/Delivery Driver (temporary)
April 1980 to 31st
March 2013 Barclays plc
2007 to 31st
March 2013 Agricultural Manager
2005 to 2007 Agricultural Manager’s Assistant
2001 to 2004 Mortgage Advisor (Residential Sales Role)
1998 to 2001 Cashier Team Leader
Personal Banker (Sales Role)
1987 to 1998 Customer Services Manager (Branch Manager)
Loans Officer (Sales Role)
Principal of Securities
1986 to 1987 Peripatetic Securities Clerk
1980 to 1986 Securities Clerk
Principal Cashier
Data Input Clerk
1979 to 1980 – Air Anglia UK Client Accounts Clerk
1976 to 1979 – Inland Revenue Tax Officer

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QUALIFICATIONS
March 2002 Institute of Financial Services
Certificate of Mortgage Advice and Practice
(CeMAP)
June 1987 Institute of Bankers Stage 1
June 1980 RSA Bookkeeping Stage 1
September 1976 ‘A’ Level Geometrical & Technical Engineering
Drawing
September 1974 ‘O’ level Geometrical & Technical Engineering
Drawing
English Language
Mathematics
Physics
Woodwork
EDUCATION
Sept 1968 to Aug 1976 Vaynor & Penderyn Grammar School
PROFESSIONAL TRAINING
• 2011 Developing Dynamic Propositions Course
• 2007 Agricultural Lending Risk Assessment Course
• 2005 Agricultural Awareness Training Course
• 2002 Mortgage Risk Assessment Course
• 2001 Team Coaching & Sales Development Course
INTERESTS
In my personal life I balance professional demands with hobbies and interests
that vary considerably from my working environment i.e. I am currently restoring
a 1950’s classic motorcycle. I have something of a reputation as someone who is
thorough in undertaking tasks and have a deep interest for most things
mechanically and DIY related, indeed colleagues and friends often ask me to
complete servicing items on their cars and undertake household jobs as they
know I am enthusiastic, adept and enjoy doing so.
• Currently restoring classic motorcycle, 1953 BSA Bantam.
• Enjoy DIY and undertake majority of home maintenance and improvement.
• I play badminton three times weekly so as to maintain fitness and agility
levels.
• Active member of the Alfa Romeo Owners and Vintage Motor Cycle clubs.
• Particularly keen on motoring matters and enjoy travelling throughout the UK
visiting various places of historic interest as a member of the National Trust.