Ecom Express Private Limited is a leading logistics company in India that provides end-to-end logistics solutions for e-commerce companies. It has a nationwide network covering 29 states with over 1750 delivery centers and serves over 1600 cities and towns. The company offers order fulfillment, reverse logistics, and warehouse services to support online retailers through technologies that provide visibility and tracking of shipments.

1. ECOM EXPRESS PRIVATE LIMITED
Fulfilling ecommerce and beyond…

2. ABOUT THE COMPANY
Ecom Express Private Limited is a leading technology enabled end-to-end logistics solutions provider to the
Indian e-commerce industry. Headquartered in Delhi, Ecom Express was incorporated in 2012 by veterans
T.A. Krishnan, Manju Dhawan, K. Satyanarayana and Sanjeev Saxena with their 100+ years of cumulative
experience in the Indian logistics and distribution industry.
The Company has established its presence in the industry due to a differentiated business model which is built
on delivery service capability, scalability, customization and sustainability. Ecom Express uses its cutting-edge
technology and automation solutions to enable first mile, pickup, processing, network optimization, last mile
delivery and returns management.
NATIONWIDE NETWORK AND SEAMLESS SERVICE
Apart from serving all states, Ecom Express is the first private logistics company in India to envision full
state coverage to reach every doorstep (including villages) in the following states – Delhi, Haryana, Goa,
Tamil Nadu, Karnataka, Andhra Pradesh, Telangana, West Bengal, Bihar, Maharashtra, Gujarat and Punjab. The
Company’sextensivenetworkacrossmetros,TierI,TierII,TierIII,TierIVtownsandrurallocationsallowsittoserve
the growing needs of customers by providing fulfillment services and facilitating the e-commerce business. The
company is able to handle 95 per cent of its entire volume of shipments by its own managed network.
“We want to reach every
doorstep of the country, and
we want people to be happy
when we knock”
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3. WHAT MAKES ECOM EXPRESS A RELIABLE PARTNER?
Ecom Express set up a strong pan-India infrastructure built on reach, technology and reliability and capability to
deliver within promised transit time at any point. This means we have the strength and capabilities to deliver
excellence for your business every day.
1750+
Delivery Centers
1600+
Cities/Towns
17000+
Pin Codes
29 States
Covered
12 Fulfilment
Centers
500,000 Shipments
Day/Capacity
12 Full
State Covered
760 MN+ Population
we can deliver to
15000+
Employees
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4. TECH SOLUTIONS FOR REAL-TIME MONITORING
Ecom Express Central Monitoring System has the capability to monitor in real time, from shipment pick up to
final delivery. It enables Ecom Express to identify any breakdown in its shipment process chain and allows the
Company to activate agreed contingency plans to prevent service incidents.
We support small business growth by making it easy to do business with us. We offer full visibility on the status
of your shipments at all times.
Field Executives are equipped with mobile devices that allow them to view changes to deliveries and routes and
update order status. Our digital solutions enable end-to-end visibility within the supply chain and improve the
overall customer experience.
“Together we can find the best solution for your logistics and
fulfillment needs”
OUR SOLUTIONS:
Perfecting last mile delivery has a significant impact on the supply chain. With a nationwide network of delivery
centers, Ecom Express can deliver your products to your end-consumer as per promise.
We support your business with e-commerce and fulfillment solutions which are agile and further enable your
business growth.
Our bouquet of services include:
• Ecom Express Services (EXS)
̶̶ Order Fulfilment
̶̶ Reverse Logistics
̶̶ QC Reverse Logistics
• Ecom Fulfilment Services (EFS)
• Ecom Network Service (ENS)
• Ecom Digital Services (EDS)
• Ecom International Services (EIS)
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Our services are designed to
deliver the best customer
experience at the door-step
thereby ensuring that your
customers keep coming back
to your online platform

5. ECOM EXPRESS SERVICES (EXS)
ORDER FULFILLMENT
We pick-up and deliver products (ordered online) from warehouses/ sellers to end-consumers using automated
information systems for end-to-end order tracking. We offer timely Cash-on-Delivery (COD) remittances and
guaranteed Last mile delivery of the orders in India within 24 to 72 hours, all round the year - including Sundays/
Holidays. The services include Pre-paid and Collect-On-Delivery (Cash/Digital payment solutions)
REVERSE LOGISTICS
We offer tailor-made solutions on Reverse Logistics in which effective coordination with end-consumers
ensures timely pick-up and delivery of products back to partner establishment within 24 to 72 hours of
intimation, all round the year - including Sundays/Holidays thus allowing end-consumers to receive their refunds
in a timely manner. This unique service is supported by best in class process capabilities in ensuring ease of pickup
and returns
QC ENABLED REVERSE LOGISTICS (RVP+)
Under this service, we provide Door Step Quality Check enabled Reverse Pickup Solutions for various product
categories – be it mobile phones, household goods, apparels, electronic gadgets etc. The solution helps to curb
return-related leakages and simplifies online shopping returns. Our dedicated and well-trained Field Executives
carry out Quality Check on products, subject to product conditions and other parameters meeting the customer’s
return policy, resulting in faster refund or replacement for end-consumers
VALUE ADDED SERVICES
Our value added services go beyond the standard e-commerce logistics services. There are a wide range of
services that complement and enhance our logistics offerings as we support the smooth flow of shipments with
additional services such as:
• Ecom Branded Services (EBS)
A unique provision where our dedicated Pick-up and Field Executives provide services donning our customers’
branded uniform enriching the brand experience for end-consumers
• Try & Buy
We enhance the overall experience of product evaluations by providing a comfortable and customer-friendly
exchange management to the end-consumers. The end-consumer is offered the choice of trying out multiple
products at the door-step, choosing the one they like and returning the rest. This service leads to strengthening
long-lasting relationships with your valued consumers
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6. • Switch Deliveries
Today’s consumers expect an exchange of products as quickly as possible. We help transform return processes
into convenient customer experiences and that’s why our delivery operations offer the flexibility of exchange of
products with new ones at one go, in accordance with your exchange policy
• Valuable Cargo Handling
We offer the highest level of security and surveillance when transporting valuable items including gold, precious
art pieces, gems and jewelry. We track the entire lifecycle of the shipment till its delivery
ECOM FULFILLMENT SERVICES (EFS)
Warehousing is an essential component in any supply chain. We are a Company with immense warehousing and
process capabilities to provide a wide range of fulfilment services including warehousing and order management
that meet the dynamic needs of our customers.
Our state-of-the-art mega warehouse facilities, strategically located in key geographies across the country,
provide tailor-made fulfilment service solutions supported by technology and automation. The rack space
currently offered is up to 400,000 sq. ft. (and expandable based on customer requirements) with a flexibility for
customers to choose their choice of location and space
ECOM NETWORK SERVICES (ENS)
We offer B2B (hub to hub) goods transport service through our express network, specially designed for Cargo
booking agents and other B2B players. We help our partner’s move their cargo through our GPS enabled closed
body vehicles (containers) and provide 24x7 goods retrieval at our hubs. The movement of goods is offered as a
part of our daily scheduled network runs, thereby considerably improving the TAT
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We are the single-point
solution provider for all your
ecommerce and fulfilment
requirements

7. ECOM DIGITAL SERVICES (EDS)
Our unique digital mobile application facilitates eKYC - Aadhaar based biometric verification and industry
specific cash/ cheque/ document collection and Contact Point Verification (CPV) services. We cater to diversified
industries including Banking, Financial Services and Insurance (BFSI), Telecommunications. These services are
provided at the door step of end-consumers, thereby easing the verification and collection process as a whole.
These services are offered through our secured mobile application using encrypted biometric devices
ECOM INTERNATIONAL SERVICES (EIS)
Through our express courier clearance license, we offer end-to-end cross-border e-commerce logistics both in
managing import and export orders.
This service to available to domestic and international e-tailers targeting foreign and Indian consumers
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8. To find out more about our services:
Reach us at – Ecom Express Private Limited, 14/12/2, Samalka, Old Delhi- Gurgaon Road, New Delhi - 110 037
Call us at +91 11 -66598800
Write to us at: sales@ecomexpress.in
Visit us on: www.ecomexpress.in