SlideShare a Scribd company logo
1 of 41
UKA TARASADIA UNIVERSITY
SRIMCA-MBA
NAME : PRIMESH GANDHI
BHUMIKA BHANUSHALI
ENROLLMENT NO: 202104100710056
202104100710060
CLASS : SY M.B.A
SUBJECT: PROJECT SUMMER 2022
SUBMITTED TO : HIRAL NAIK
COMPANY NAME
Valsad district co op. Milk producers’ union ltd ( vasudhara )
ABOUT COMPANY
1.1 Genaral information
At post : Alipor
Taluka : Chikhli
Distric : valsad
Pincode : 396002
Established : 1973
Founded by : Shri. Paragji
: Amrut lal Joshi
1.2 COMPANY HISTORY
• VALSAD DISTRICT COOPERATIVE MILK PRODUCERS' UNION LIMITED has been registered in 1973
and initiated Dairy Development Activities on ANAND Pattern since 1975
• A survey conducted by National Dairy Development Board in the year 1973-74 suggested that the low yielding
animals and poor economic conditions of tribal farmers coupled with adverse geographical conditions would
come in the way of developing this district as milk shed area.
• The milk Union did not have any processing facilities of its own till November,1981 and all the milk procured
from the Rural producers of this District used to be sent to the neighbouring Dairy plant of Surat District at
Surat.
• Dairy has won RAJIV GANDHI NATIONAL QUALITY AWARD for the year 2007. It has won this laurel in
“Food & Drug” category among the Large Scale organisations of India.
1.3 BOARD OF DIRECTORS
1 Chairman -
Mr . Mogabhai Desai
2
Vice-chairman
-
Mr Ajit mehata
3 Director - Mr . Rajiv choradia
4 Director -
Mr.Amit Patel
5 Managing Director -
Mr B.M. Vashi
6 Project Manager - Mr Darshan Mehata
7
Works manager
-
Mr .S.N.SAMANT
1.4 COMPANY PROFILE
• The year of established - 1973
• A quality control expert in Anand suggested the brand languages. Amul products have been in use in millions of
homes since 1946.
• Amul Butter, Amul Milk Powder, Amul Ghee, Amul spray, Amul Cheese, Amul Chocolates, Amul Shrikhand,
Amul Ice cream, Nutramul, Amul Milk and Amulya have made Amul a leadingname “Amul,” from the Sanskrit
“Amoolya,” Variants, all meaning “priceless”, are found in several Indian food brand in India.
• In 2005, Vasudhara Dairy planned to set up a new milk processing plant with a capacity of 200,000 l per day at
Boisar, Maharashtra, to increase production capacity and to meet the growing market demand.
1.5 ORGANIZATION STRUCTURE
Board of Director
Control committee
Managing Director
Internal controller
Personal c ommittee
Economic committee
Accounting department
1.6 VISION, MISSION AND GOALS
• Vision:
• Meet national & international quality & safety standards.
• Always exceed customer expectations.
• Mission:
• To ensure the supply of best quality Milk products
• To ensure with excellent services to our customers
• To ensure best price of milk along with timely payment to our dairy farmers.
1.6 VISIOM,MISSION AND GOALS
• Goals
• improve your herd health
• Improve reproduction
• build up production
• Objective
• Innovation, Research and Development for cost effective production
• Technology transfer through effective extension activities
1.7 INDUSTRY DETAILS
• Amul (Amnd Milk Union Linited), formed in 1946, is a dairy cooperative movement il India.
• Ctrrently Amul has 2.6 million producer members with milk collection average of 10.16 million litres per day:
• Tlr brand name Amul meatb “AMULYA”. This word derived from tlr Sanskrit word “AMULYA” which dram
“PRICELESS”- A quality control expert in Anand had suggested the brand name “AMUL”.
• Amul I; the largest food brails in India ami world’s Largest Potched Milk Brand with an anmal turnover of US $
1050 million (2006-07)
• Amul has spurred the White Revolution of India, which has nude Indil the largest producers of milk and milk
products in tlr world.
1.8 SWOT ANALYSIS
• Strength:
• Established position in value chain of GCMMF
• procurement set-up backed by cooperative model
• Strong support from GCMMF
Weakness:
• Financial risk profile constrained by high gearing
• Large, debt-funded capex plan
• Susceptibility to changes in government policies and environmental conditions:
1.8 SWOT ANALYSIS
• Opportunity:
• Availability of animals production technology for faster development and effective implementation
• Development of software for project formulation for dairy enterprises
• Market information systems for milk and milk products
• Threats :
• Introduction of foreign product in our country
• Poor microbiology quality of milk
HUMAN RESOURCE DEPARTMENT
• 2.1 introduction and objectives
• Vasudhara Dairy (Valsad District’s Milk Producers Union Ltd.) is a statutory corporation under the ownership
of Ministry of Fisheries, Animal Husbandry and Darying, Government of Gujarat in India, headquartered in
Alipore, approx 3 km from Chikhli, Gujarat. It produces and markets milk and ghee (clarified butter) for the
local market under the Amul brand name. Its current capacity is 400,000 liters per day.[citation needed]
• It has branches (ice cream manufacturing plants & milk-milk products) in Nagpur and Boisar. Amul Ice Cream
produced here is marketed to Mumbai and Maharashtra markets.[citation needed]
• Objectives
• To achieve these goals it must be ensured that human resources are effectively utilized. The personnel
Administration creates a soothing environment for the employees to secure their integration so that they may
feel a sense of involvement, commitment and loyalty to the organization.
2.2 STRUCTURE OF HR DEPARTMENT
Peons
General Manager
Clerk
Managing Director
Assistant General
Manager Officers
2.3 POLICES OF HR DEPARTMENT
• Promotion Policy:
• Entry level qualification:
• Below officers’ cadres-
• S.S.C / H.S.C Attendant Operator – Dairy (AOD) – G Gr. Worker.
• Taken as apprentice under trade apprentice Act /3 yrs. Apprenticeship, then based on their appraisal report,
selected as temporary worker. After total 5yrs of work, may be selected as G-Grade Worker.
• Professional Qualification E/F Grade Worker (Boiler Attendant).
• BA / B.COM / M.COM / M.A (general) MSW / MRM /MRS M.E_Biz of
• Gujarat vidyapeeth and C Grade Worker similar Non – University Institutions.
2.4 HUMAN RESOURCE PLANNING
• Functional Requirement of Plant
• Planning consideration of dairy plants includes requirement of various functions.Management of milk shed and
procurement of milk, processing, maintenance and utilities, materials management, accounting and finance,
marketing, quality assurance,personal management and management information system are the most prominent
functions of dairy organizations. Independency of these functions varies greatly on the size of organization and
style of management. Therefore, manpower planning may include requirements of these functions with respect
to nature, volume and level of specialization. In general, manpower requirement is in the form of
ordinary(unskilled), semi skilled workers
2.5 JOB DESCRIPTION AND SPECIFICATION
2.6 RECRUITMENT, SELECTION AND INDUCTION
•
• INTERNAL SOURCES: Internal sources include personnel already on the payroll of the organization.
• Present Permanent Employees.
• Employee Referrals
• Former Employee
• EXTERNAL SOURCES: These sources lie outside the organization in AMUL they consider following sources
for recruitment:
• Campus Interview
• Unsolicited Application
• Application Blank
• Placement Agencies
2.7 TRAINING
• Definition: It is a subsystem of an organization. It ensures that randomness is reduced and learning or
behavioural change takes place in structured format
• TRAINING PROCEDURE IN AMUL
Identification of need of Training
Module Preparation
Selection of Employee for the Training
Training
Feedback
2.8 PERFORMANCE APPRAISAL
• Performance appraisal is the process of evaluating the performance and qualification of employees in terms of
the requirement of the jobs for which they are employed. It is highly useful in making decision regarding the
promotion, transfer, wage and salary administration etc.
• Promotion period
• 1 year manager
• 3 years Officers
• 1 year Workers
• 1.5 year
2.8 PERFORMANCE APPRAISAL
• In AMUL various attributes consider for the appraisal of employee.
• Job knowledge
• Work output
• Quality of work
• Interest in work
• Initiatives
• Past records
• Seniority
2.9 WAGE, SALARIES AND COMPENSATION ADMINISTRATIO
• In vasudhara , The workmen’s Compensation Act. 1923 is very well executed. The compensation is given lo
employees as per the Act.
• In the case of major accident occur in organization and if any worker gets injure that lime organization take care
of that employee.
• If the employees under medical treatment and unable to came in organization for job, then half salary will be
given to that employee until he/she will again Join organization. Employee also gets all incentives during this
period. Union provides complex expanse of medical treatment to his/her employees.
• According the Act, if accident takes place because of worker mistake than he/she will be unable to get
compensation. But in vasudhara
• even if accident occurs by workers mistake in that case union paid compensation according to injury.
2.10 GRIEVANCE HANDLING
• Grievances are inevitable in an organisation. And important too. They are a part and parcel of any organisation’s
administrative machinery. Employees can have grievances with each other, with their managers or even clients.
A grievance redressal mechanism is important for tracking the number and frequency of grievances which
signify the efficiency of an organisation. The better it is run, the lesser will be that number. Redressing a
grievance effectively and swiftly ensures a high level of trust towards the company and employees feel heard.
• Grievance handling is the management and redressal of grievances by the HR department. It is one of the
responsibilities of the department to set up a formal process to redress employee grievances. In most large
enterprises, an agile and intuitive HR Tech enables this process through a virtual help desk and assists HRs in
swift redressals.
2.11 PROVIDENT FUND SCHEME
• EPF (Employees’ Provident Fund) is a retirement benefit scheme maintained by the Employees’ Provident Fund
Organization (EPFO). The employee and the employer contribute to the EPF scheme on monthly basis in equal
proportions of 12% of the basic salary and dearness allowance. Out of the employer’s contribution, 8.33% is
directed towards the Employee Pension Scheme.
• Read on to know all about EPF scheme, interest rate, eligibility, contribution, withdrawal and managing your
EPF account online
• The interest rate on EPF is reviewed annually. EPF interest rate for FY 2021-22 is 8.10%. Once EPFO notifies
the interest rate for a financial year and the year ends, interest rate is calculated for the month-wise closing
balance and then for the entire year.
2.12 OFFICE TIME
• Morning time 7.30am to 3.30pm
• Afternoon shift time 3.30pm to 11.30pm
• Night shift time 11:30 to 7:30
2.13 ALLOWNCE TO EMPLOYEE
• Dearnes allowance
• Overtime ALLOWANCE
• Entertainment allowance
• Cash allowance.
• Paid vacation
• Achievement award
2.14WELFARE FACILITY
• Job training
• Other facilities
• Free transport
• Health insurance
• Work from home
2.15 PERSONAL INFORMATION SYSTEM & PAYROLLACCOUNTING SYSTEM
• Basic information about each employee
• Supports unlimited earning & deduction parameters
• Salary Processing & Pay slip generation
• Bonus / Ex - gratia calculation
• PF & SAS passbook
• Payroll data used for Income Tax calculation
:
2.16 INDUSTRIAL RELATIONS :-
• Industrial relation and relation between the workers are good . There is good
relation between the workers and the management , which is essential for smooth
running of industry and also expansion of industry.
• Workers should be motivated financially or non - financially and also good
working conditions should be provided by the organization. Employee are satisfied
because the organization treated each worker as if they are a member of the family.
MARKETING DEPARTMENT
• 1 Introduction and Objective
• Marketing is the process of converting prospective buyers into actual customers by communicating complete
information of the product or services to the customer. The key elements which are the secret to a successful
marketing practice are thorough market survey and research, framing a competitive strategy, designing a
realistic marketing plan and implementing different tactics to execute the plan. Marketing is an ongoing practice
to capture customer’s attention towards a product or service. It is the core of all the business practices, without
which any business will prove to be a colossal failure.
• Objective
• Customer Satisfaction: The primary motive of a company is to satisfy the needs of customers.
• Ensure Profitability: Every business is run for profit, and so goes for marketing.
3.2 MARKETING DEPARTMENT STRUCTURE
3.3 PRODUCTS AND IT’S FEATURES
• PRODUCTS
• ALL LIQUID MILK
• Amul gold.
• Amul sakti
• Amul taaza
• Amul Milk and slim
• BUTTER MILK
• Amul Masti spiced buttermilk
• Amul buttermilk
3.4 COMPETITOR ANALYSIS
• When marketing a dairy product, the most important aspect of your strategy is determining your competition
and audience. By establishing these parameters, you can decide what aspect of your dairy business to highlight
and where will be the most effective place to advertise to capture your target audience. Understanding the dairy
business and products thoroughly will help you discern your advertising assets and weaknesses.
• Only 18 percent of the Rs 1,440 crore revenue of Prabhat comes from fresh milk, while the rest is from value-
added products such as cheese, milk beverages and yogurts. The company has as many as 67 varieties of cheese,
which it sells at retail outlets as well as in institutes
• The retailer’s fastest moving dairy product from her shelves is probiotic milk, but other fast-growing segments
include greek yogurts, fresh paneer, farm fresh milk and nutbased milk.
3.5 COMPARISON OF 4’S P ,OF ORGANIZATION WITH COMPETITOR
• Product
• Creating a marketing campaign starts with an understanding of the product itself. Who needs it, and why? What does it
do that no competitor’s product can do? Perhaps it’s a new thing altogether and is so compelling in its design or function
that consumers will have to have it when they see it
• Price
• Price is the amount that consumers will be willing to pay for a product. Marketers must link the price to the product’s
real and perceived value, while also considering supply costs, seasonal discounts, competitors’ prices, and retail markup.
• Place
• Place is the consideration of where the product should be available, in brick-and-mortar stores and online, and how it
will be displayed.
3.5COMPARISON OF 4’S P ,OF ORGANIZATION WITH COMPETITOR
• Promotion
• The goal of promotion is to communicate to consumers that they need this product
and that it is priced appropriately. Promotion encompasses advertising, public
relations, and the overall media strategy for introducing a product.
3.6 CUSTOMER SEGMENTATION
• Customer segmentation is the process by which you divide your customers up based on common characteristics
– such as demographics or behaviours, so you can market to those customers more effectively.
• These customer segmentation groups can also be used to begin discussions of building a marketing persona.
This is because customer segmentation is typically used to inform a brand’s messaging, positioning and to
improve how a business sells – so marketing personas need to be closely aligned to those customer segments in
order to be effective.
3.7 DISTRIBUTION NETWORK
3.8 PRICING AND STRATEGY
• 1.PRICE SKIMMING: Skimming involves setting high prices when a product is introduced and then gradually
lowering the price as more competitors enter the market. This type of pricing is ideal for businesses that are
entering emerging markets. It gives companies the opportunity to capitalize on early adopters and then undercut
future competitors as they join an already-developed market. A successful skimming strategy hinges largely on
the market you’re looking to enter.
• MARKET PENETRATION PRICING: Pricing for marketpenetration is essentially the opposite of price
skimming. Instead of starting high and slowly lowering prices, you takeover a market by undercutting your
competitors. Once you develop a reliable customer base, you raise prices. Many factors go into deciding on this
strategy,
3.9 PROMOTIONALACTIVITY
• Advertising – you can advertise your product, service or brand in newspapers, radio, television, magazines,
outdoor signage and online. Learn more about how to make your advertising successful
• Personal selling or telemarketing – effective personal selling relies on good interpersonal and communication
skills, excellent product and service knowledge and the ability to sell product benefits to prospective
customers.
• Publicity – created by sending media releases to print and broadcasting media, giving interviews to the media
and from word-of-mouth. Learn more about public relations.
3.10 CONTROL, REPORTING SYSTEM DESIGNED FOR SALES EMPLOYEE
• The term management reporting refers to a type of business intelligence that includes reports that are useful for
business leaders to supervise the operations and performance of the company. Management reports provide
information about different aspects of the business to help you make better, informed decisions. Being a core
part of many advanced enterprise technologies, these reports help automate and improve the process of
managing reports.
3.11 PROCEDURES FOR AFTER SALES SERVICES
• sales service plays an important role in customer satisfaction and customer retention. It generates loyal
customers.Customers start believing in the brand and get associated with the organization for a longer duration.
They speak good about the organization and its products.A satisfied and happy customer brings more
individuals and eventually more revenues for the organization. After sales service plays a pivotal role in
strengthening the bond between the organization and customers.After Sales Service TechniquesSales
Professionals need to stay in touch with the customers even after the deal.
,

More Related Content

Similar to 27_OFS_2022_HN.pptx

Human Resource Functions-ASKARI BANK
Human Resource Functions-ASKARI BANKHuman Resource Functions-ASKARI BANK
Human Resource Functions-ASKARI BANKRamiz Baig
 
Vinamilk - Peri.pptx
Vinamilk - Peri.pptxVinamilk - Peri.pptx
Vinamilk - Peri.pptxPhu Nguyen
 
1530419 634824937019045000
1530419 6348249370190450001530419 634824937019045000
1530419 634824937019045000pranjalisingh05
 
CSR OF AMUL ppt, Corporate social responsibility of Amul (Anand Milk Union ...
CSR OF AMUL ppt,  Corporate social responsibility of  Amul (Anand Milk Union ...CSR OF AMUL ppt,  Corporate social responsibility of  Amul (Anand Milk Union ...
CSR OF AMUL ppt, Corporate social responsibility of Amul (Anand Milk Union ...GK Sinha
 
A study of management practices of a selected comapny
A study of management  practices of a selected comapny A study of management  practices of a selected comapny
A study of management practices of a selected comapny Thejan Vithanage
 
Summer internship project - Retailer satisfaction level regarding dairy produ...
Summer internship project - Retailer satisfaction level regarding dairy produ...Summer internship project - Retailer satisfaction level regarding dairy produ...
Summer internship project - Retailer satisfaction level regarding dairy produ...Harshit Soni
 
Mohita Mudgal BBA 3rd Year
Mohita Mudgal BBA 3rd YearMohita Mudgal BBA 3rd Year
Mohita Mudgal BBA 3rd YearDezyneecole
 
Hr policy of dabur
Hr policy of dabur Hr policy of dabur
Hr policy of dabur GOPI YADAV
 
ORGANIZATIONAL STRUCTURE TRAINING
ORGANIZATIONAL STRUCTURE TRAININGORGANIZATIONAL STRUCTURE TRAINING
ORGANIZATIONAL STRUCTURE TRAININGSaurabh Vishal
 
Job satisfaction ppt
Job satisfaction pptJob satisfaction ppt
Job satisfaction pptSruthi Edward
 
Sumul project ankit thummar
Sumul project ankit thummarSumul project ankit thummar
Sumul project ankit thummarvisheshkheni
 
Amul Corporation- Business Environment
Amul Corporation- Business EnvironmentAmul Corporation- Business Environment
Amul Corporation- Business Environmentshailesh0693
 

Similar to 27_OFS_2022_HN.pptx (20)

Bs090200406_2
Bs090200406_2Bs090200406_2
Bs090200406_2
 
Human Resource Functions-ASKARI BANK
Human Resource Functions-ASKARI BANKHuman Resource Functions-ASKARI BANK
Human Resource Functions-ASKARI BANK
 
Mahyco
MahycoMahyco
Mahyco
 
Vinamilk - Peri.pptx
Vinamilk - Peri.pptxVinamilk - Peri.pptx
Vinamilk - Peri.pptx
 
1530419 634824937019045000
1530419 6348249370190450001530419 634824937019045000
1530419 634824937019045000
 
CSR OF AMUL ppt, Corporate social responsibility of Amul (Anand Milk Union ...
CSR OF AMUL ppt,  Corporate social responsibility of  Amul (Anand Milk Union ...CSR OF AMUL ppt,  Corporate social responsibility of  Amul (Anand Milk Union ...
CSR OF AMUL ppt, Corporate social responsibility of Amul (Anand Milk Union ...
 
Hr policies of top 5 compnaies
Hr policies of top 5 compnaiesHr policies of top 5 compnaies
Hr policies of top 5 compnaies
 
A study of management practices of a selected comapny
A study of management  practices of a selected comapny A study of management  practices of a selected comapny
A study of management practices of a selected comapny
 
marketing products
marketing productsmarketing products
marketing products
 
Summer internship project - Retailer satisfaction level regarding dairy produ...
Summer internship project - Retailer satisfaction level regarding dairy produ...Summer internship project - Retailer satisfaction level regarding dairy produ...
Summer internship project - Retailer satisfaction level regarding dairy produ...
 
Mohita Mudgal BBA 3rd Year
Mohita Mudgal BBA 3rd YearMohita Mudgal BBA 3rd Year
Mohita Mudgal BBA 3rd Year
 
Hr policy of dabur
Hr policy of dabur Hr policy of dabur
Hr policy of dabur
 
ORGANIZATIONAL STRUCTURE TRAINING
ORGANIZATIONAL STRUCTURE TRAININGORGANIZATIONAL STRUCTURE TRAINING
ORGANIZATIONAL STRUCTURE TRAINING
 
MCL NS.pptx
MCL NS.pptxMCL NS.pptx
MCL NS.pptx
 
Job satisfaction ppt
Job satisfaction pptJob satisfaction ppt
Job satisfaction ppt
 
LIC HR POLICIES
LIC HR POLICIESLIC HR POLICIES
LIC HR POLICIES
 
Amul
AmulAmul
Amul
 
Organizing and Organizational Structure
Organizing and Organizational StructureOrganizing and Organizational Structure
Organizing and Organizational Structure
 
Sumul project ankit thummar
Sumul project ankit thummarSumul project ankit thummar
Sumul project ankit thummar
 
Amul Corporation- Business Environment
Amul Corporation- Business EnvironmentAmul Corporation- Business Environment
Amul Corporation- Business Environment
 

More from GandhiPrimeshvimalbh

More from GandhiPrimeshvimalbh (7)

QCF_06_PPT-1.pptx
QCF_06_PPT-1.pptxQCF_06_PPT-1.pptx
QCF_06_PPT-1.pptx
 
S5O3MilkAndDairy1.ppt
S5O3MilkAndDairy1.pptS5O3MilkAndDairy1.ppt
S5O3MilkAndDairy1.ppt
 
IMCPRES.PPT
IMCPRES.PPTIMCPRES.PPT
IMCPRES.PPT
 
vasudharadairycasestudy-160816074414.pdf
vasudharadairycasestudy-160816074414.pdfvasudharadairycasestudy-160816074414.pdf
vasudharadairycasestudy-160816074414.pdf
 
26_OFS_2022_DG-1.pptx
26_OFS_2022_DG-1.pptx26_OFS_2022_DG-1.pptx
26_OFS_2022_DG-1.pptx
 
sumuldairyprojectbyd-160818103733 (3).pdf
sumuldairyprojectbyd-160818103733 (3).pdfsumuldairyprojectbyd-160818103733 (3).pdf
sumuldairyprojectbyd-160818103733 (3).pdf
 
26_OFS_2022_DG.pptx
26_OFS_2022_DG.pptx26_OFS_2022_DG.pptx
26_OFS_2022_DG.pptx
 

Recently uploaded

Brighton SEO | April 2024 | Data Storytelling
Brighton SEO | April 2024 | Data StorytellingBrighton SEO | April 2024 | Data Storytelling
Brighton SEO | April 2024 | Data StorytellingNeil Barnes
 
Schema on read is obsolete. Welcome metaprogramming..pdf
Schema on read is obsolete. Welcome metaprogramming..pdfSchema on read is obsolete. Welcome metaprogramming..pdf
Schema on read is obsolete. Welcome metaprogramming..pdfLars Albertsson
 
04242024_CCC TUG_Joins and Relationships
04242024_CCC TUG_Joins and Relationships04242024_CCC TUG_Joins and Relationships
04242024_CCC TUG_Joins and Relationshipsccctableauusergroup
 
Unveiling Insights: The Role of a Data Analyst
Unveiling Insights: The Role of a Data AnalystUnveiling Insights: The Role of a Data Analyst
Unveiling Insights: The Role of a Data AnalystSamantha Rae Coolbeth
 
Log Analysis using OSSEC sasoasasasas.pptx
Log Analysis using OSSEC sasoasasasas.pptxLog Analysis using OSSEC sasoasasasas.pptx
Log Analysis using OSSEC sasoasasasas.pptxJohnnyPlasten
 
BigBuy dropshipping via API with DroFx.pptx
BigBuy dropshipping via API with DroFx.pptxBigBuy dropshipping via API with DroFx.pptx
BigBuy dropshipping via API with DroFx.pptxolyaivanovalion
 
VIP High Class Call Girls Jamshedpur Anushka 8250192130 Independent Escort Se...
VIP High Class Call Girls Jamshedpur Anushka 8250192130 Independent Escort Se...VIP High Class Call Girls Jamshedpur Anushka 8250192130 Independent Escort Se...
VIP High Class Call Girls Jamshedpur Anushka 8250192130 Independent Escort Se...Suhani Kapoor
 
Delhi Call Girls CP 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
Delhi Call Girls CP 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip CallDelhi Call Girls CP 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
Delhi Call Girls CP 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Callshivangimorya083
 
Delhi Call Girls Punjabi Bagh 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
Delhi Call Girls Punjabi Bagh 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip CallDelhi Call Girls Punjabi Bagh 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
Delhi Call Girls Punjabi Bagh 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Callshivangimorya083
 
Invezz.com - Grow your wealth with trading signals
Invezz.com - Grow your wealth with trading signalsInvezz.com - Grow your wealth with trading signals
Invezz.com - Grow your wealth with trading signalsInvezz1
 
Week-01-2.ppt BBB human Computer interaction
Week-01-2.ppt BBB human Computer interactionWeek-01-2.ppt BBB human Computer interaction
Week-01-2.ppt BBB human Computer interactionfulawalesam
 
VIP High Profile Call Girls Amravati Aarushi 8250192130 Independent Escort Se...
VIP High Profile Call Girls Amravati Aarushi 8250192130 Independent Escort Se...VIP High Profile Call Girls Amravati Aarushi 8250192130 Independent Escort Se...
VIP High Profile Call Girls Amravati Aarushi 8250192130 Independent Escort Se...Suhani Kapoor
 
EMERCE - 2024 - AMSTERDAM - CROSS-PLATFORM TRACKING WITH GOOGLE ANALYTICS.pptx
EMERCE - 2024 - AMSTERDAM - CROSS-PLATFORM  TRACKING WITH GOOGLE ANALYTICS.pptxEMERCE - 2024 - AMSTERDAM - CROSS-PLATFORM  TRACKING WITH GOOGLE ANALYTICS.pptx
EMERCE - 2024 - AMSTERDAM - CROSS-PLATFORM TRACKING WITH GOOGLE ANALYTICS.pptxthyngster
 
Ravak dropshipping via API with DroFx.pptx
Ravak dropshipping via API with DroFx.pptxRavak dropshipping via API with DroFx.pptx
Ravak dropshipping via API with DroFx.pptxolyaivanovalion
 
VidaXL dropshipping via API with DroFx.pptx
VidaXL dropshipping via API with DroFx.pptxVidaXL dropshipping via API with DroFx.pptx
VidaXL dropshipping via API with DroFx.pptxolyaivanovalion
 
Industrialised data - the key to AI success.pdf
Industrialised data - the key to AI success.pdfIndustrialised data - the key to AI success.pdf
Industrialised data - the key to AI success.pdfLars Albertsson
 
Kantar AI Summit- Under Embargo till Wednesday, 24th April 2024, 4 PM, IST.pdf
Kantar AI Summit- Under Embargo till Wednesday, 24th April 2024, 4 PM, IST.pdfKantar AI Summit- Under Embargo till Wednesday, 24th April 2024, 4 PM, IST.pdf
Kantar AI Summit- Under Embargo till Wednesday, 24th April 2024, 4 PM, IST.pdfSocial Samosa
 
Beautiful Sapna Vip Call Girls Hauz Khas 9711199012 Call /Whatsapps
Beautiful Sapna Vip  Call Girls Hauz Khas 9711199012 Call /WhatsappsBeautiful Sapna Vip  Call Girls Hauz Khas 9711199012 Call /Whatsapps
Beautiful Sapna Vip Call Girls Hauz Khas 9711199012 Call /Whatsappssapnasaifi408
 

Recently uploaded (20)

Brighton SEO | April 2024 | Data Storytelling
Brighton SEO | April 2024 | Data StorytellingBrighton SEO | April 2024 | Data Storytelling
Brighton SEO | April 2024 | Data Storytelling
 
Delhi 99530 vip 56974 Genuine Escort Service Call Girls in Kishangarh
Delhi 99530 vip 56974 Genuine Escort Service Call Girls in  KishangarhDelhi 99530 vip 56974 Genuine Escort Service Call Girls in  Kishangarh
Delhi 99530 vip 56974 Genuine Escort Service Call Girls in Kishangarh
 
Schema on read is obsolete. Welcome metaprogramming..pdf
Schema on read is obsolete. Welcome metaprogramming..pdfSchema on read is obsolete. Welcome metaprogramming..pdf
Schema on read is obsolete. Welcome metaprogramming..pdf
 
04242024_CCC TUG_Joins and Relationships
04242024_CCC TUG_Joins and Relationships04242024_CCC TUG_Joins and Relationships
04242024_CCC TUG_Joins and Relationships
 
Unveiling Insights: The Role of a Data Analyst
Unveiling Insights: The Role of a Data AnalystUnveiling Insights: The Role of a Data Analyst
Unveiling Insights: The Role of a Data Analyst
 
Log Analysis using OSSEC sasoasasasas.pptx
Log Analysis using OSSEC sasoasasasas.pptxLog Analysis using OSSEC sasoasasasas.pptx
Log Analysis using OSSEC sasoasasasas.pptx
 
VIP Call Girls Service Charbagh { Lucknow Call Girls Service 9548273370 } Boo...
VIP Call Girls Service Charbagh { Lucknow Call Girls Service 9548273370 } Boo...VIP Call Girls Service Charbagh { Lucknow Call Girls Service 9548273370 } Boo...
VIP Call Girls Service Charbagh { Lucknow Call Girls Service 9548273370 } Boo...
 
BigBuy dropshipping via API with DroFx.pptx
BigBuy dropshipping via API with DroFx.pptxBigBuy dropshipping via API with DroFx.pptx
BigBuy dropshipping via API with DroFx.pptx
 
VIP High Class Call Girls Jamshedpur Anushka 8250192130 Independent Escort Se...
VIP High Class Call Girls Jamshedpur Anushka 8250192130 Independent Escort Se...VIP High Class Call Girls Jamshedpur Anushka 8250192130 Independent Escort Se...
VIP High Class Call Girls Jamshedpur Anushka 8250192130 Independent Escort Se...
 
Delhi Call Girls CP 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
Delhi Call Girls CP 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip CallDelhi Call Girls CP 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
Delhi Call Girls CP 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
 
Delhi Call Girls Punjabi Bagh 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
Delhi Call Girls Punjabi Bagh 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip CallDelhi Call Girls Punjabi Bagh 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
Delhi Call Girls Punjabi Bagh 9711199171 ☎✔👌✔ Whatsapp Hard And Sexy Vip Call
 
Invezz.com - Grow your wealth with trading signals
Invezz.com - Grow your wealth with trading signalsInvezz.com - Grow your wealth with trading signals
Invezz.com - Grow your wealth with trading signals
 
Week-01-2.ppt BBB human Computer interaction
Week-01-2.ppt BBB human Computer interactionWeek-01-2.ppt BBB human Computer interaction
Week-01-2.ppt BBB human Computer interaction
 
VIP High Profile Call Girls Amravati Aarushi 8250192130 Independent Escort Se...
VIP High Profile Call Girls Amravati Aarushi 8250192130 Independent Escort Se...VIP High Profile Call Girls Amravati Aarushi 8250192130 Independent Escort Se...
VIP High Profile Call Girls Amravati Aarushi 8250192130 Independent Escort Se...
 
EMERCE - 2024 - AMSTERDAM - CROSS-PLATFORM TRACKING WITH GOOGLE ANALYTICS.pptx
EMERCE - 2024 - AMSTERDAM - CROSS-PLATFORM  TRACKING WITH GOOGLE ANALYTICS.pptxEMERCE - 2024 - AMSTERDAM - CROSS-PLATFORM  TRACKING WITH GOOGLE ANALYTICS.pptx
EMERCE - 2024 - AMSTERDAM - CROSS-PLATFORM TRACKING WITH GOOGLE ANALYTICS.pptx
 
Ravak dropshipping via API with DroFx.pptx
Ravak dropshipping via API with DroFx.pptxRavak dropshipping via API with DroFx.pptx
Ravak dropshipping via API with DroFx.pptx
 
VidaXL dropshipping via API with DroFx.pptx
VidaXL dropshipping via API with DroFx.pptxVidaXL dropshipping via API with DroFx.pptx
VidaXL dropshipping via API with DroFx.pptx
 
Industrialised data - the key to AI success.pdf
Industrialised data - the key to AI success.pdfIndustrialised data - the key to AI success.pdf
Industrialised data - the key to AI success.pdf
 
Kantar AI Summit- Under Embargo till Wednesday, 24th April 2024, 4 PM, IST.pdf
Kantar AI Summit- Under Embargo till Wednesday, 24th April 2024, 4 PM, IST.pdfKantar AI Summit- Under Embargo till Wednesday, 24th April 2024, 4 PM, IST.pdf
Kantar AI Summit- Under Embargo till Wednesday, 24th April 2024, 4 PM, IST.pdf
 
Beautiful Sapna Vip Call Girls Hauz Khas 9711199012 Call /Whatsapps
Beautiful Sapna Vip  Call Girls Hauz Khas 9711199012 Call /WhatsappsBeautiful Sapna Vip  Call Girls Hauz Khas 9711199012 Call /Whatsapps
Beautiful Sapna Vip Call Girls Hauz Khas 9711199012 Call /Whatsapps
 

27_OFS_2022_HN.pptx

  • 1. UKA TARASADIA UNIVERSITY SRIMCA-MBA NAME : PRIMESH GANDHI BHUMIKA BHANUSHALI ENROLLMENT NO: 202104100710056 202104100710060 CLASS : SY M.B.A SUBJECT: PROJECT SUMMER 2022 SUBMITTED TO : HIRAL NAIK
  • 2. COMPANY NAME Valsad district co op. Milk producers’ union ltd ( vasudhara )
  • 3. ABOUT COMPANY 1.1 Genaral information At post : Alipor Taluka : Chikhli Distric : valsad Pincode : 396002 Established : 1973 Founded by : Shri. Paragji : Amrut lal Joshi
  • 4. 1.2 COMPANY HISTORY • VALSAD DISTRICT COOPERATIVE MILK PRODUCERS' UNION LIMITED has been registered in 1973 and initiated Dairy Development Activities on ANAND Pattern since 1975 • A survey conducted by National Dairy Development Board in the year 1973-74 suggested that the low yielding animals and poor economic conditions of tribal farmers coupled with adverse geographical conditions would come in the way of developing this district as milk shed area. • The milk Union did not have any processing facilities of its own till November,1981 and all the milk procured from the Rural producers of this District used to be sent to the neighbouring Dairy plant of Surat District at Surat. • Dairy has won RAJIV GANDHI NATIONAL QUALITY AWARD for the year 2007. It has won this laurel in “Food & Drug” category among the Large Scale organisations of India.
  • 5. 1.3 BOARD OF DIRECTORS 1 Chairman - Mr . Mogabhai Desai 2 Vice-chairman - Mr Ajit mehata 3 Director - Mr . Rajiv choradia 4 Director - Mr.Amit Patel 5 Managing Director - Mr B.M. Vashi 6 Project Manager - Mr Darshan Mehata 7 Works manager - Mr .S.N.SAMANT
  • 6. 1.4 COMPANY PROFILE • The year of established - 1973 • A quality control expert in Anand suggested the brand languages. Amul products have been in use in millions of homes since 1946. • Amul Butter, Amul Milk Powder, Amul Ghee, Amul spray, Amul Cheese, Amul Chocolates, Amul Shrikhand, Amul Ice cream, Nutramul, Amul Milk and Amulya have made Amul a leadingname “Amul,” from the Sanskrit “Amoolya,” Variants, all meaning “priceless”, are found in several Indian food brand in India. • In 2005, Vasudhara Dairy planned to set up a new milk processing plant with a capacity of 200,000 l per day at Boisar, Maharashtra, to increase production capacity and to meet the growing market demand.
  • 7. 1.5 ORGANIZATION STRUCTURE Board of Director Control committee Managing Director Internal controller Personal c ommittee Economic committee Accounting department
  • 8. 1.6 VISION, MISSION AND GOALS • Vision: • Meet national & international quality & safety standards. • Always exceed customer expectations. • Mission: • To ensure the supply of best quality Milk products • To ensure with excellent services to our customers • To ensure best price of milk along with timely payment to our dairy farmers.
  • 9. 1.6 VISIOM,MISSION AND GOALS • Goals • improve your herd health • Improve reproduction • build up production • Objective • Innovation, Research and Development for cost effective production • Technology transfer through effective extension activities
  • 10. 1.7 INDUSTRY DETAILS • Amul (Amnd Milk Union Linited), formed in 1946, is a dairy cooperative movement il India. • Ctrrently Amul has 2.6 million producer members with milk collection average of 10.16 million litres per day: • Tlr brand name Amul meatb “AMULYA”. This word derived from tlr Sanskrit word “AMULYA” which dram “PRICELESS”- A quality control expert in Anand had suggested the brand name “AMUL”. • Amul I; the largest food brails in India ami world’s Largest Potched Milk Brand with an anmal turnover of US $ 1050 million (2006-07) • Amul has spurred the White Revolution of India, which has nude Indil the largest producers of milk and milk products in tlr world.
  • 11. 1.8 SWOT ANALYSIS • Strength: • Established position in value chain of GCMMF • procurement set-up backed by cooperative model • Strong support from GCMMF Weakness: • Financial risk profile constrained by high gearing • Large, debt-funded capex plan • Susceptibility to changes in government policies and environmental conditions:
  • 12. 1.8 SWOT ANALYSIS • Opportunity: • Availability of animals production technology for faster development and effective implementation • Development of software for project formulation for dairy enterprises • Market information systems for milk and milk products • Threats : • Introduction of foreign product in our country • Poor microbiology quality of milk
  • 13. HUMAN RESOURCE DEPARTMENT • 2.1 introduction and objectives • Vasudhara Dairy (Valsad District’s Milk Producers Union Ltd.) is a statutory corporation under the ownership of Ministry of Fisheries, Animal Husbandry and Darying, Government of Gujarat in India, headquartered in Alipore, approx 3 km from Chikhli, Gujarat. It produces and markets milk and ghee (clarified butter) for the local market under the Amul brand name. Its current capacity is 400,000 liters per day.[citation needed] • It has branches (ice cream manufacturing plants & milk-milk products) in Nagpur and Boisar. Amul Ice Cream produced here is marketed to Mumbai and Maharashtra markets.[citation needed] • Objectives • To achieve these goals it must be ensured that human resources are effectively utilized. The personnel Administration creates a soothing environment for the employees to secure their integration so that they may feel a sense of involvement, commitment and loyalty to the organization.
  • 14. 2.2 STRUCTURE OF HR DEPARTMENT Peons General Manager Clerk Managing Director Assistant General Manager Officers
  • 15. 2.3 POLICES OF HR DEPARTMENT • Promotion Policy: • Entry level qualification: • Below officers’ cadres- • S.S.C / H.S.C Attendant Operator – Dairy (AOD) – G Gr. Worker. • Taken as apprentice under trade apprentice Act /3 yrs. Apprenticeship, then based on their appraisal report, selected as temporary worker. After total 5yrs of work, may be selected as G-Grade Worker. • Professional Qualification E/F Grade Worker (Boiler Attendant). • BA / B.COM / M.COM / M.A (general) MSW / MRM /MRS M.E_Biz of • Gujarat vidyapeeth and C Grade Worker similar Non – University Institutions.
  • 16. 2.4 HUMAN RESOURCE PLANNING • Functional Requirement of Plant • Planning consideration of dairy plants includes requirement of various functions.Management of milk shed and procurement of milk, processing, maintenance and utilities, materials management, accounting and finance, marketing, quality assurance,personal management and management information system are the most prominent functions of dairy organizations. Independency of these functions varies greatly on the size of organization and style of management. Therefore, manpower planning may include requirements of these functions with respect to nature, volume and level of specialization. In general, manpower requirement is in the form of ordinary(unskilled), semi skilled workers
  • 17. 2.5 JOB DESCRIPTION AND SPECIFICATION
  • 18. 2.6 RECRUITMENT, SELECTION AND INDUCTION • • INTERNAL SOURCES: Internal sources include personnel already on the payroll of the organization. • Present Permanent Employees. • Employee Referrals • Former Employee • EXTERNAL SOURCES: These sources lie outside the organization in AMUL they consider following sources for recruitment: • Campus Interview • Unsolicited Application • Application Blank • Placement Agencies
  • 19. 2.7 TRAINING • Definition: It is a subsystem of an organization. It ensures that randomness is reduced and learning or behavioural change takes place in structured format • TRAINING PROCEDURE IN AMUL Identification of need of Training Module Preparation Selection of Employee for the Training Training Feedback
  • 20. 2.8 PERFORMANCE APPRAISAL • Performance appraisal is the process of evaluating the performance and qualification of employees in terms of the requirement of the jobs for which they are employed. It is highly useful in making decision regarding the promotion, transfer, wage and salary administration etc. • Promotion period • 1 year manager • 3 years Officers • 1 year Workers • 1.5 year
  • 21. 2.8 PERFORMANCE APPRAISAL • In AMUL various attributes consider for the appraisal of employee. • Job knowledge • Work output • Quality of work • Interest in work • Initiatives • Past records • Seniority
  • 22. 2.9 WAGE, SALARIES AND COMPENSATION ADMINISTRATIO • In vasudhara , The workmen’s Compensation Act. 1923 is very well executed. The compensation is given lo employees as per the Act. • In the case of major accident occur in organization and if any worker gets injure that lime organization take care of that employee. • If the employees under medical treatment and unable to came in organization for job, then half salary will be given to that employee until he/she will again Join organization. Employee also gets all incentives during this period. Union provides complex expanse of medical treatment to his/her employees. • According the Act, if accident takes place because of worker mistake than he/she will be unable to get compensation. But in vasudhara • even if accident occurs by workers mistake in that case union paid compensation according to injury.
  • 23. 2.10 GRIEVANCE HANDLING • Grievances are inevitable in an organisation. And important too. They are a part and parcel of any organisation’s administrative machinery. Employees can have grievances with each other, with their managers or even clients. A grievance redressal mechanism is important for tracking the number and frequency of grievances which signify the efficiency of an organisation. The better it is run, the lesser will be that number. Redressing a grievance effectively and swiftly ensures a high level of trust towards the company and employees feel heard. • Grievance handling is the management and redressal of grievances by the HR department. It is one of the responsibilities of the department to set up a formal process to redress employee grievances. In most large enterprises, an agile and intuitive HR Tech enables this process through a virtual help desk and assists HRs in swift redressals.
  • 24. 2.11 PROVIDENT FUND SCHEME • EPF (Employees’ Provident Fund) is a retirement benefit scheme maintained by the Employees’ Provident Fund Organization (EPFO). The employee and the employer contribute to the EPF scheme on monthly basis in equal proportions of 12% of the basic salary and dearness allowance. Out of the employer’s contribution, 8.33% is directed towards the Employee Pension Scheme. • Read on to know all about EPF scheme, interest rate, eligibility, contribution, withdrawal and managing your EPF account online • The interest rate on EPF is reviewed annually. EPF interest rate for FY 2021-22 is 8.10%. Once EPFO notifies the interest rate for a financial year and the year ends, interest rate is calculated for the month-wise closing balance and then for the entire year.
  • 25. 2.12 OFFICE TIME • Morning time 7.30am to 3.30pm • Afternoon shift time 3.30pm to 11.30pm • Night shift time 11:30 to 7:30
  • 26. 2.13 ALLOWNCE TO EMPLOYEE • Dearnes allowance • Overtime ALLOWANCE • Entertainment allowance • Cash allowance. • Paid vacation • Achievement award
  • 27. 2.14WELFARE FACILITY • Job training • Other facilities • Free transport • Health insurance • Work from home
  • 28. 2.15 PERSONAL INFORMATION SYSTEM & PAYROLLACCOUNTING SYSTEM • Basic information about each employee • Supports unlimited earning & deduction parameters • Salary Processing & Pay slip generation • Bonus / Ex - gratia calculation • PF & SAS passbook • Payroll data used for Income Tax calculation :
  • 29. 2.16 INDUSTRIAL RELATIONS :- • Industrial relation and relation between the workers are good . There is good relation between the workers and the management , which is essential for smooth running of industry and also expansion of industry. • Workers should be motivated financially or non - financially and also good working conditions should be provided by the organization. Employee are satisfied because the organization treated each worker as if they are a member of the family.
  • 30. MARKETING DEPARTMENT • 1 Introduction and Objective • Marketing is the process of converting prospective buyers into actual customers by communicating complete information of the product or services to the customer. The key elements which are the secret to a successful marketing practice are thorough market survey and research, framing a competitive strategy, designing a realistic marketing plan and implementing different tactics to execute the plan. Marketing is an ongoing practice to capture customer’s attention towards a product or service. It is the core of all the business practices, without which any business will prove to be a colossal failure. • Objective • Customer Satisfaction: The primary motive of a company is to satisfy the needs of customers. • Ensure Profitability: Every business is run for profit, and so goes for marketing.
  • 32. 3.3 PRODUCTS AND IT’S FEATURES • PRODUCTS • ALL LIQUID MILK • Amul gold. • Amul sakti • Amul taaza • Amul Milk and slim • BUTTER MILK • Amul Masti spiced buttermilk • Amul buttermilk
  • 33. 3.4 COMPETITOR ANALYSIS • When marketing a dairy product, the most important aspect of your strategy is determining your competition and audience. By establishing these parameters, you can decide what aspect of your dairy business to highlight and where will be the most effective place to advertise to capture your target audience. Understanding the dairy business and products thoroughly will help you discern your advertising assets and weaknesses. • Only 18 percent of the Rs 1,440 crore revenue of Prabhat comes from fresh milk, while the rest is from value- added products such as cheese, milk beverages and yogurts. The company has as many as 67 varieties of cheese, which it sells at retail outlets as well as in institutes • The retailer’s fastest moving dairy product from her shelves is probiotic milk, but other fast-growing segments include greek yogurts, fresh paneer, farm fresh milk and nutbased milk.
  • 34. 3.5 COMPARISON OF 4’S P ,OF ORGANIZATION WITH COMPETITOR • Product • Creating a marketing campaign starts with an understanding of the product itself. Who needs it, and why? What does it do that no competitor’s product can do? Perhaps it’s a new thing altogether and is so compelling in its design or function that consumers will have to have it when they see it • Price • Price is the amount that consumers will be willing to pay for a product. Marketers must link the price to the product’s real and perceived value, while also considering supply costs, seasonal discounts, competitors’ prices, and retail markup. • Place • Place is the consideration of where the product should be available, in brick-and-mortar stores and online, and how it will be displayed.
  • 35. 3.5COMPARISON OF 4’S P ,OF ORGANIZATION WITH COMPETITOR • Promotion • The goal of promotion is to communicate to consumers that they need this product and that it is priced appropriately. Promotion encompasses advertising, public relations, and the overall media strategy for introducing a product.
  • 36. 3.6 CUSTOMER SEGMENTATION • Customer segmentation is the process by which you divide your customers up based on common characteristics – such as demographics or behaviours, so you can market to those customers more effectively. • These customer segmentation groups can also be used to begin discussions of building a marketing persona. This is because customer segmentation is typically used to inform a brand’s messaging, positioning and to improve how a business sells – so marketing personas need to be closely aligned to those customer segments in order to be effective.
  • 38. 3.8 PRICING AND STRATEGY • 1.PRICE SKIMMING: Skimming involves setting high prices when a product is introduced and then gradually lowering the price as more competitors enter the market. This type of pricing is ideal for businesses that are entering emerging markets. It gives companies the opportunity to capitalize on early adopters and then undercut future competitors as they join an already-developed market. A successful skimming strategy hinges largely on the market you’re looking to enter. • MARKET PENETRATION PRICING: Pricing for marketpenetration is essentially the opposite of price skimming. Instead of starting high and slowly lowering prices, you takeover a market by undercutting your competitors. Once you develop a reliable customer base, you raise prices. Many factors go into deciding on this strategy,
  • 39. 3.9 PROMOTIONALACTIVITY • Advertising – you can advertise your product, service or brand in newspapers, radio, television, magazines, outdoor signage and online. Learn more about how to make your advertising successful • Personal selling or telemarketing – effective personal selling relies on good interpersonal and communication skills, excellent product and service knowledge and the ability to sell product benefits to prospective customers. • Publicity – created by sending media releases to print and broadcasting media, giving interviews to the media and from word-of-mouth. Learn more about public relations.
  • 40. 3.10 CONTROL, REPORTING SYSTEM DESIGNED FOR SALES EMPLOYEE • The term management reporting refers to a type of business intelligence that includes reports that are useful for business leaders to supervise the operations and performance of the company. Management reports provide information about different aspects of the business to help you make better, informed decisions. Being a core part of many advanced enterprise technologies, these reports help automate and improve the process of managing reports.
  • 41. 3.11 PROCEDURES FOR AFTER SALES SERVICES • sales service plays an important role in customer satisfaction and customer retention. It generates loyal customers.Customers start believing in the brand and get associated with the organization for a longer duration. They speak good about the organization and its products.A satisfied and happy customer brings more individuals and eventually more revenues for the organization. After sales service plays a pivotal role in strengthening the bond between the organization and customers.After Sales Service TechniquesSales Professionals need to stay in touch with the customers even after the deal. ,