Operating in 140 countries and boasting 90 service stations worldwide, Bühler has been at the vanguard of industrial process technologies and solutions for over 150 years. Contributing significantly to feeding the world’s ever-growing population, Bühler manufactures equipment for processing of maize, wheat, chocolate, rice, pasta and breakfast cereals globally. In fact, 65 percent of wheat milled around the globe is processed on Bühler grain mills and around 30 percent of global rice production is processed using Bühler equipment.

1. O
perating in 140 countries and
boasting 90 service stations
worldwide, Bühler has been at
the vanguard of industrial process
technologies and solutions for
over 150 years. Contributing
significantly to feeding the world’s
ever-growing population, Bühler
manufactures equipment for
processing of maize, wheat, chocolate, rice, pasta and breakfast
cereals globally. In fact, 65 percent of wheat milled around the
globe is processed on Bühler grain mills and around 30 percent of
global rice production is processed using Bühler equipment.
When considering the state-of-the-art technology Bühler has
to offer such as its NIR Multi Online Analyser that accurately
measures gluten, moisture or ash content of raw materials and
end products, or their new Matador Impact Machine which
is 99.5 percent guaranteed to destroy insect eggs in flour or
semolina, it is easy to digest such staggering statistics.
Outstanding commitment to their customers
On the day of the opening, along with 84 of Bühler’s customers
we were warmly welcomed by Carlos Cabello, Bühler’s
Managing Director of Northern Europe, who gave the first of
a series of informative and thought-provoking presentations
showcasing the services to be provided at the new workshop, as
well as focussing on trends in the milling market and the future
for Bühler.
Amidst the buzz of sharing the latest technological advances
and innovation, we were exposed to perhaps Bühler’s greatest
asset of all; their outstanding commitment to their customers
and the lifecycle of their plants and products. Carlos Cabello
announced that, “We have opened this service centre in
Manchester because we want to be as close to our customers as
possible, providing them with easy access to expert know-how
and excellent services locally.”
It quickly became apparent that the list of expert services the
workshop is offering is extensive, ranging from roll analysis,
servicing and exchange, to sieve tensioning including brand-new
PREVENTIVEANDPREDICTIVE
MAINTENANCEFOROPTIMAL
PERFORMANCE
MillingandGrainattendthegrand
openingofthenewBühlerUKservice
centrelocatedinManchester,
UnitedKingdom
by Rhiannon White, Milling and Grain Magazine
Anders Kristensen, David Clegg and Carlos
Cabello opening the new Bühler Service Centre
ROLLMAINTENANCE
48 | November 2016 - Milling and Grain
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2. Novablue sieve cleaner, to retrofits and upgrades for ophthalmic
precision, 3D, web and glass coating plants.
It is also worth mentioning that spare and wear parts are
available on stock and that both Bühler and Leybold items
will be serviced here, given Bühler’s acquisition of Leybold in
2012.
Bühler’s UK and Ireland Area Sales Manager of Industrial
Grain Milling, Darren Frost, defined Bühler’s investment here in
Manchester as “primarily focussed on caring for our customers as
well as reinforcing our presence as a world leader in roll service
and maintenance of new mills”.
Comprehensive roll service
Indeed, the roll service specifically includes the collection of
rolls to the Manchester workshop, inspection of rolls and shafts-
journals, fluting or grinding, or sandblasting of smooth rolls,
checking of the quality of rolls by rollDetect, then re-packaging
and transporting them back to the mills.
Head of Customer Service Worldwide for Grain Milling, Stefan
Kellenberger stated that, “Our goal is preventive and predictive
maintenance” and the benefits of using the latest technology
and servicing for the maintenance of rolls are far-reaching when
considering the results of improved performance of machines,
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The new Bühler high-speed fluting
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Milling and Grain - November 2016 | 49
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3. increased throughput and a precious ability to look forward, plan
and build stock.
High-speed fluting machine and rollDetect
After a delicious buffet, we were lucky enough to witness
first-hand Bühler’s newest high speed fluting machine that has
been proven by the rollDetect to ensure optimal reconditioning.
Speaking to one of its operators, Jeffrey Davison, we learnt that,
“The high speed fluting machine is three metres per minute faster
than previously, and provides more accurate results because it
offers optimal set up of parameters which can be easily adjusted
to the needs of the customer by CNC control, whether, for
example, it be spiral or angle.”
Holding a strong commitment to after-sales services, Bühler’s
one of a kind innovative rollDetect service seemed particularly
impressive because it offers both a rollReport and tecReport that
promises energy saving as high as 50 percent, optimization of
product yield and possibility of exact planning of roll changes.
Reminding us of the overwhelming statistic that more than 30
percent of all food is currently wasted, Remy Kriech, Bühler’s
Area Sales Manager for Speciality Grain Milling presented a
comprehensive list of Bühler’s sustainable new machines and
products. This included Bühler’s Sortex A range of optical sorters
that detect anomalies in subtle colours and foreign material,
which ultimately reduces energy and waste in the food value
chain.
Managing Director of the service workshop, David Clegg,
stated that, “Our objective is always to develop as a business
alongside the development of our customers.” With the
introduction of the new fluting machine and rollDetect services
amongst a host of new products and future ones in the pipeline,
whilst Bühler is fulfilling this objective on a global scale, it is
also doing so sustainably and within a local and customized
environment such as here in Manchester.
The future for Bühler
With regards to Bühler’s future within the UK, President of
Europe at Bühler, Anders Kristensen confirmed that, “Particularly
with Brexit upon us, we want to take this opportunity to show our
commitment to the services we are providing here in the UK”.
Regarding the UK market, Darren Frost spoke about Bühler’s
conscious effort to cater for the ‘free from’ trend commenting,
“We are ensuring every effort is being made to minimize
contamination of bacteria whilst simultaneously maximizing the
extent to which our products and services comply with the ‘free
from’ checklist.”
Expanding to a global context, Head of customer support
for Bühler Leybold worldwide, Patrick Binkowska, declared
that, “The future is firstly keeping old machines going through
maintenance and gradual upgrading, and secondly, the ‘Internet
of Things’”.
Subsequently, introducing Bühler’s PocketPlant service to
become available in 2017, Stefan Kellenberger continued to
say that, “We are fully aware that data is the new currency
and our future PocketPlant service will simply connect data to
make your life easier”. Available anywhere, anytime and on
any mobile device, the app will be a convenient and continuous
way of monitoring production lines and maximizing high plant
uptime.
In conjunction with the app, Bühler are introducing the
‘myBühler’ customer portal that offers an overview of equipment,
a direct way of identifying the right parts for your machine, as
well as streamlined purchasing of orders.
Therefore, as the day drew to a close, it was clear to us at
Milling and Grain that Bühler’s comprehensive commitment
to customer service, food safety and sustainability through its
continual development of new and innovative products and
machinery, will lead to an even stronger future for Bühler and its
customers.
Doug Stewart
operating the
rollDetect with
immediate
analysis on
screen
Operator Jeffrey
Davison explains
the process to
Rhiannon White
of Milling and
Grain
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