Helpdesk, Fixture types and categories

1. What is Helpdesk?
Help Desk is how Indirect Procurement Center of
Excellence handles incoming problems coming in
from the Store Research Center

2. Different Processes Under
HELPDESK
Central Sourcing
Operations (CSO)
Fixture Procurement (FX)
Material Handling,
Finishes and
Equipment (MHFE)

3. What are fixtures?
 Fixtures is equipment in a store used to display product on the
selling floor – i.e. gondola, softlines rack, gondola-type fixtures.
Many of these items are sourced and purchased by Indirect
Procurement (IP), a team in Property Development Operations. The
term "fixture" may refer to many different things.
What we do?
 The Fixture Procurement Team is responsible for the sourcing,
procurement and vendor management of fixture materials.

4. Different types of Fixtures.
Hardlines
• A store department or product line primarily consisting of
merchandise such as hardware, housewares, automotive,
electronics, sporting goods, aids or toys.
Softlines
• A store department or product line primarily consisting of
merchandise such as clothing, footwear, jewellery, linens and
towels

5. Categories of fixtures
Electronics/Entert
ainment
Grocery/Super
target
Wire
Racking/Tables
Entry Rail/Cart Rail Pharmacy/Clinic Corner Guards Home
MISC Wire
Hardlines
Accessories
(Other than
Electronic/Entertai
nment)
Label Holders Adhesive dividers Zone Assist Peghooks
Gift/Greeting
cards
Seasonal Tables Bike wall Checklanes
Health and
Beauty
Gondola
Food
Avenue/Starbucks
Millwork
FS Seating
Perfect
placement A&A
Portrait/Optical Lockers
Magazines/Candy
Racks
Recycle Bins/Cart
wipes
Front End
(Checklane/GS/F
R/Mac/Office/Kios
ks/Adboard)

6. Requests are received in Two forms
KANA
•Kana is an application where we receive the store requests with regard to
Helpdesk queries.
Outlook
•Fixture.Purchasing is a mailbox managed by the Centre of Excellence
team in Target India and HQ which involves answering requests pertaining
to Non – Transitional Requests coming mostly from the stores.

7. Types of Requests we receive from the
stores
Requests for part numbers/Fixture Numbers/Adhoc Fixtures.
Request for Order Tracking/Order Received damaged/return
order/Cancel Order/Expedite Order.
Request to place order for Restricted part numbers.
New Vendor Request (Outlook Request)
S-Change Requests

8. Application and Sources
Outlook Mailbox
Kana
Ariba Catalogue (SAP)
HAL
Fixture Search
Sharepoint – Apparel and Accessories guides, Vendor
contact , Work Bench, Knowledge Articles.

9. Collaboration with Analysts
•Mackenzie ClarkUS Fixture Accessories: A&A , Beauty and Cosmetics -
•Michaela WinemanUS Fixture Accessories: Hardlines
•Jody Wilson
US Planned Fixtures: Merchandise Remodels(MR’s)
New Store and Traditional Remodels.
•Maggie Steinberg
US Merchandise Displays, Perfect placement and
Vendor Supplied
•Katie Gray
Canada Planned Fixtures: Special Projects(Planned
and Accessories)
•Ben ArnalCanada Fixture Accessories : A&A, Hardlines
•Jessica SchreinerCanada Perfect placement
•Kirsten Thompson.Retrofits

10. Collaboration with Sourcing Specialists
• Amy Haller
Electronics/Entertainment, Grocery/Super target, Wire Racking/Tables,
Entry Rail/Cart Rail, Pharmacy/Clinic, Corner Guards
• Josh
Cerqua
Home, MISC Wire, Hardlines Accessories(Other than
Electronic/Entertainment), Label Holders, Adhesive dividers, Zone Assist,
Peghooks, Gift/Greeting cards, Seasonal Tables, Bike wall, Checklanes
• Laura Strait
Health and Beauty, Gondola, Food Avenue/Starbucks Millwork, FS
Seating, Perfect placement
• Tina Eastin
A&A, Portrait/Optical, Lockers, Magazines/Candy Racks, Recycle
Bins/Cart wipes, Front
End(Checklane/,GS/FR/Mac/Office/Kiosks/Adboard)

11. Virtual Tour
http://trainpropdev.target.com/Prototype/360Tour/Target_map_ext.html
Fixtures