Lessons Learned About The Tension Between Product Manager And Engineering While Talking About The “What”
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The literature describes very well that a good Product Manager is responsible (or should be responsible) for the "why" and "what" of any feature, while the Delivery Team has the responsibility for the "how" and "when". But is it really the case in practice? Talking to many Product Managers in different sectors and industries related to software development, the 'what' area of responsibility is not always clearly defined and there is a lot of overlap between the 'what' and the 'how'. What happens in practice is that this lack of clarity generates tensions about what needs to be developed, threatening the balance of work in the team and peaceful collaboration. In this talk, Francesco is going to explore this "middle ground" space and is going to share some lessons learned in various teams of different leading companies in software development, with practical examples and useful suggestions.
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Lessons Learned About The Tension Between Product Manager And Engineering While Talking About The “What”
- 1. #BETTERWAYS2023 Lessons Learned About The Tension Between Product Manager And Engineering While Talking About The “What” Francesco Corti Principal Product Manager @ Docker Inc. https://www.linkedin.com/in/fcorti/ FrkCorti
- 2. #BETTERWAYS2023 25+ years of experience in IT, Developer at heart, Open Source Enthusiast, Public Speaker & Author Product & Engineering
- 3. As it should be… #BETTERWAYS2023
- 5. #BETTERWAYS2023 Engineering Tech Leaders and FE/BE Engineers Quality Assurance … Product Manager Designers Researchers … Why we are building the product / feature Whatwe have to do to provide value How we are building the product / feature Whenwe can ship it
- 6. #BETTERWAYS2023 Product Manager Designers Researchers … Why we are building the product / feature Whatwe have to do to provide value
- 7. #BETTERWAYS2023 Engineering Tech Leaders and FE/BE Engineers Quality Assurance … How we are building the product / feature Whenwe can ship it
- 9. WHY WHAT HOW WHEN #BETTERWAYS2023 Is it a bad thing?
- 10. #BETTERWAYS2023 If toxic for the team or someone I don’t want to use Figma (or any other tool) My opinion is more than important
- 11. #BETTERWAYS2023 It should be an healthy challenge for the best of the product/feature It allows the team to focus on the right things It forces to provide evidence to escape from the OPINIONS TRAP It is where business value and feasibility / time to market are tested
- 12. WHY WHAT HOW WHEN #BETTERWAYS2023 When does the friction happen? How to properly manage it?
- 13. #BETTERWAYS2023 How many WHAT? Strategic WHAT High Level (theme) Business Value Tactical WHAT Epic Level Feature / User Experience
- 14. #BETTERWAYS2023 How many WHAT? Strategic WHAT High Level (theme) Business Value Can create concerns ● Often less of interest for engineering ● Not always detailed enough to be ready to be developed ● Helps the creation of alignment
- 15. #BETTERWAYS2023 How many WHAT? ● Engineers can already have a solution in mind not always reflected ● Engineers can have a better solution Tactical WHAT Epic Level Feature / User Experience Can creates tension
- 16. #BETTERWAYS2023 How many WHAT? Tactical WHAT Epic Level Feature / User Experience Can create tension Strategic WHAT High Level (theme) Business Value Can create concerns
- 17. #BETTERWAYS2023 What the tension looks like I don’t think it is true! We should do it differently! One customer told me that they want something else It will be easier and faster to develop something else Talking about tooling or technology, not values … What to do then?
- 19. Mediation #BETTERWAYS2023 Someone with leadership can decide
- 20. What’s the risk? Miss the market fit Miss the feasibility Miss the time to market #BETTERWAYS2023
- 21. #BETTERWAYS2023 Who is right or who is wrong?
- 22. #BETTERWAYS2023 Who is right or who is wrong? Product vs Engineering
- 23. Collaboration #BETTERWAYS2023 No master or boss Open to listen Respect of roles
- 24. #BETTERWAYS2023 How to funnel the energy? Provide clarity on roles and responsibilities Work in parallel work streams Properly communicate Bring the people INTO the conversation Three in a box Documentation Evangelize in advance INCLUSION
- 25. Inclusion #BETTERWAYS2023 Openness Listening Flexibility Mediation The final goal is not to be right but to ship the right product/feature
- 27. #BETTERWAYS2023 WHY, HOW and WHEN rarely generate frictions The WHAT is where different roles discuss together Creating a good place for collaboration is crucial The Product Manager is responsible for setting the team for success
- 28. #BETTERWAYS2023 Lessons Learned About The Tension Between Product Manager And Engineering While Talking About The “What” Francesco Corti Principal PM @ Docker Inc. https://www.linkedin.com/in/fcorti/ FrkCorti
- 29. #BETTERWAYS2023 Lessons Learned About The Tension Between Product Manager And Engineering While Talking About The “What” Francesco Corti Principal Product Manager @ Docker Inc. https://www.linkedin.com/in/fcorti/ FrkCorti