Overland Case Study

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Overland Case Study

  1. 1. FONALITY CASE STUDYSan Diego-based Overland StorageTHE COMPANYSan Diego-based Overland Storage provides storage solutions that take the Client Testimonialcomplexity out of data management and protection. “ The deciding factor in choosing Fonality was the robust telephony features and the cost savings theirTHE SITUATIONThe company had decided it was time to find a solution that was less complex and solution provided. ”costly than their existing Nortel/Shortel PBX systems, yet offered robust calling Greg Harveyfeatures that would enable them to: IT Director, Overland Storagea ▪ Provide real-time presence information to employees in the office, at home, and on the road ▪ Improve customer service and support by enhancing the capabilities of agents in their contact center ▪ Measure the performance of agents and marketing campaigns through automatically generated performance reports ▪ Make it easier for employees to stay in touch, from any location around the world Overland Storage chose Fonality as their voice solution.THE SOLUTIONFonality’s PBXtra with HUD (Heads Up Display) made it easy for Overland Storage to give employees the capabilities they neededat a cost they could afford. The solution delivered: ▪ A web-based control panel that made it easy to deploy, manage, and maintain the system ▪ Cost savings of more than $14,000 per year in maintenance alone ▪ Skills-based routing, instant messaging, click to SMS, call forwarding, and mobile integration that made it easier for employees to stay in touch ▪ CRM integration, screen pops, and on-the-fly call recording to help improve customer service ▪ Lead management, agent call, call history, and other reports to measure agent and marketing campaign effectivenessFonality helped Overland Storage find a voice solution that was as easy to use as the storage systems they supply.To discover how we can help your business grow, visit fonality.com or call 877-FONALITY F ON ALI TY C A S E S TU D Y

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