Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Module 1 opening

283 views

Published on

Published in: Business, Education
  • Be the first to comment

  • Be the first to like this

Module 1 opening

  1. 1. 28/11/2011 INTERNAL USE ONLY Workshop for O&M Contract Managers1 © Wärtsilä Operations Excellence Agenda – Day 1 • 0830 – 0930 Introduction – knowing each others • 0930 – 0945 Program objective • 0945 – 1030 Values, Customer Focus • 1030 – 1045 Tea Break • 1045 – 1300 Managing Deliverance • 1300 – 1345 Lunch Break • 1345 – 1445 Continue Managing Deliverance • 1445 – 1500 Tea Break • 1500 – 1800 Achieving Operation Excellence INTERNAL USE ONLY2 © Wärtsilä Operations Excellence Agenda – Day 2 • 0900 – 1030 Problem solving technique • 1030 – 1045 Tea Break • 1045 – 1300 Problem solving technique Continue • 1300 – 1345 Lunch Break • 1345 – 1445 Problem solving technique – Continue • 1445 – 1500 Tea Break • 1500 – 1800 5-S INTERNAL USE ONLY3 © Wärtsilä 1
  2. 2. 28/11/2011 Operations Excellence Introduction • Name • Site • Technical Qualification • Experience ( Non-Wartsila & Wartsila) • Family details • Some Unique things about one self ( Beliefs, Values, Character, definition of self etc.etc.) • Expectation from this program INTERNAL USE ONLY4 © Wärtsilä Operations Excellence Learning - How Manager learns? Interaction (Relationship) On Job/hands- 30% on Experience and Hard Knock 50% Training and Education 20% INTERNAL USE ONLY5 © Wärtsilä Operations Excellence Deliverance is driven and effected by three main resources Customer " Ensure you deliver what your customers want , not what you think they want.” Process " Look at your processes from the outside in, what do the customers see, with understanding you can add value for them through the process” Employee " People create results. Involving every one is essential to deliverance. Provide your employees with the information and resources to deliver what your customers want. Every one has something to offer !!” INTERNAL USE ONLY6 © Wärtsilä 2
  3. 3. 28/11/2011 Operations Excellence What you achieve this year is just this year result. How you achieved the results is the future of your enterprise. INTERNAL USE ONLY7 © Wärtsilä Wärtsilä’s Mission & VisionMission• We provide life cycle power solutions to enhance the business of our customers, while creating better technologies that benefit both the customers and the environment.Vision• We will be the most valued business partner of all our customers. INTERNAL USE ONLY 8 / 12 © Wärtsilä 1 July 2011 Services Strategy 2011 / Markus M Mäkelä Doc.ID: Revision: Status:Operations Excellence Operations Excellence Where are we ? Are we consistent in meeting our customer’s expectations. Are we confident of achieving what we plan, every time ? Do we plan all our activities ? Do our services delight our customers consistently ? Are we in control ? INTERNAL USE ONLY9 © Wärtsilä 3
  4. 4. 28/11/2011Operations Excellence Operations Excellence Vision Deployment Operations Excellence program is a step towards working out answers to these questions and contributing in deployment of Wartsila vision through this training & implementation. INTERNAL USE ONLY10 © Wärtsilä Operations Excellence Operational Excellence Program Methodology A combination of : Lectures Case studies/discussions Interactive sessions Sharing of experiences INTERNAL USE ONLY11 © Wärtsilä GROUND RULES FOR EFFECTIVE TEAM WORK Give everyone an equal We are all equal in a chance to speak circle Each one’s truth is Listen Deeply a truth Adhere to time schedule given Don’t take phone calls Ask questions for understanding and not to challenge INTERNAL USE ONLY12 © Wärtsilä 4

×