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@thefrenchflo
1994
Do you remember the year 1994?
@thefrenchflo
1994
Do you remember the year 1994?
@thefrenchflo
1994Birth of modern
Email Marketing
First true Email Marketing actions
@thefrenchflo
Before 1994: the ”Prehistory”
The first e-mail was sent
between these two computers
1971
The word SPAM comes from
the iconic Monty Python sketch
1978
1993
“QWERTYUIOP"
You can still access the world’s
first website ever
1991
The first banner ad was run on
HotWired.com
@thefrenchflo
In 1994
@thefrenchflo
E-mail marketing era 2003
From there, things evolved a lot
1994
E-commerce
1995
Today
20102000 20011999
Responsive designSpam FiltersA/B Testing1st Email
campaigners
@thefrenchflo
But will it go on in the future?
Or have we reached the limits of Email Marketing?
@thefrenchflo
Can we replace Email Marketing?
@thefrenchflo
- Not expensive
- Highly personalizable
- Not perceived as intrusive
Needed Features
More expensive
Intrusive
Plain text
Volatile
Not enough
personalizable
Intrusive
Email vs…
@thefrenchflo
Can we do better ?
@thefrenchflo
This is what your efforts bring, on average
Openers
(25%)
Clickers
(6%)
Rendement
6%
Rendement
5,4%
Rendement
95%
@thefrenchflo
8 requirements for a future-proof Email Marketing
@thefrenchflo
We need…
A better way
to manage
authorization
Spam filters
Opt-in/out
Other
users
@thefrenchflo
We need…
@thefrenchflo
We need…A better way to target
Persona 2
Persona 1
Niche 1
Niche 2 Out of scope
@thefrenchflo
We need…A better way to target
WHO?
WHAT?
WHY?
HOW ?
SHIFT
Socio-demo
Lifestyle
Interest
Life Cycle
Behavior
Motivations
Triggers
Problems
Emotions
Priorities
SURFACE PROFOUND
@thefrenchflo
We need…A better way to target
WHO?
WHAT?
WHY?
HOW ?
SHIFT
SURFACE PROFOUND
@thefrenchflo
We need…A better way to target
SHIFT
Persona
Psychographic
Persona
@thefrenchflo
We need…
A better timing of our messages
@thefrenchflo
We need… a better timing of our messages
Trigger
Context
@thefrenchflo
We need… more Triggered Emails
@thefrenchflo
We need… more Triggered Emails
@thefrenchflo
We need… more Triggered Emails
@thefrenchflo
We need… more Triggered Emails
@thefrenchflo
We need… to rely on Context
@thefrenchflo
We need… to rely on Context
@thefrenchflo
We need… to rely on Context
@thefrenchflo
We need... a better way to personalize
@thefrenchflo
Context
We need... a better way to personalize
-50%
Order
Now!
Best
Quality
Find
Nearest
Shop
Automated
Content
Management
Platform
@thefrenchflo
We need…
Unbiased A/B Testing
@thefrenchflo
We need…
Je participe !
Unbiased A/B Testing
@thefrenchflo
We need… Unbiased A/B Testing
Random mutation
@thefrenchflo
We need… Unbiased A/B Testing
@thefrenchflo
Random mutation
Random mutation
We need…
A better
integration
with other
channels
@thefrenchflo
We need… integration
Multi
channel
CRM
Better Segmentation
Better ROI
@thefrenchflo
We need…
A
3rd
Generation
of Email
Marketers
@thefrenchflo
We need…
1. Pioneers
2. Integrators
3. Disruptors
@thefrenchflo
@thefrenchflo
Florent.diverchy@bisnode.be
Other Innovation ideas?
@thefrenchflo

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Is there still room for Innovation in email marketing?

Editor's Notes

  1. The story of E-mail: First email 1971 First spam 1978 Start of the www in 1991 First banner 1993
  2. Start of E-commerce (Ebay 1995) In 1994 email marketing era begins: 1996 – HoTMail, one of the first free Web-based email services is launched 1997 – Yahoo! introduces Yahoo!Mail    1999 – First marketing automation vendors become present online 2000 - Google engineers run their first A/B test, Selligent is founded 2001 - MailChimp and ExactTarget are founded 2003 - Spam filter: Microsoft Outlook 2003 includes junk-mail and anti-phishing filters 2010 – The term Responsive Design is used for the first time