Chetna Chauhan is a qualified and experienced test quality engineer with over 3 years of experience in the IT industry. She holds a B.Tech in Information Technology from B.B.D.N.I.T.M. and has worked as a Test Quality Analyst, Customer Services Representative, and Customer Care Support. She is proficient with Quality Center, QTP, MS Office, Sametime, and has strengths in communication, problem solving, and adapting to new environments.

1. CHETNA CHAUHAN
Job Objective
To be part of theorganization that can provide me with challenging career and fulfil
my sincer desire to augment my insight into my field of interset,gaining substantial
amount of experience.
Professional Summary
I am Qualified, Experienced, Responsible,proficient, goal oriented, dedicated test quality
engingeer 3+ years of experience in IT industry.
Education:
B.Tech in Information Technology:
From B.B.D.N.I.T.M. (BABU BANARASI DAS), Lucknow, affiliated to Uttar Pradesh
Technical University (UPTU)
Obtained aggregate of 70.6% in 2008
HSLC (Intermediate):
From St. Mary 痴 Inter College, Etawah affiliated to C.B.S.E
Obtained 70.0% marks in 2004
SSLC (High School):
From St. Mary 痴 Inter College, Etawah affiliated to C.B.S.E
Obtained 80.0% marks in 2002
Work Experience:
Edinburgh Airport (www.edinburghairport.com)
Period : June 2014 - Nov 2014 ( 6 months)
Role : Customer Services Representative
Location : Edinburgh,U.K.
Prometric Testing PVT.LTD. (https://www.prometric.com)
Period : July 2011 - Feb 2014 (2 year, 8 months)
Role : Test Quality Analyst
Location : Gurgaon, India
TeamLease Solution PVT.LTD. (http://www.teamlease.com)
Period : Jan 2011 - July 2011 (6 months)
Role : Customer Services Representative L1
Location : Gurgaon, India
GMT Teletech PVT.LTD.
Period : Aug 2010 - Nov 2010 (4 months)
Role : Customer Care Support
Location : Gurgaon, India
Strengths:
Excellent communication skills
Effective problem solving and troubleshooting skills.
-Willingness to learn & accept
failures to restart again more rigorously.

2. Adaptive to environment, teams &constraints.
Technology:
Operating Systems Unix , Windows Vista , Windows XP Windows 2003, Windows 2008
Quality Center (Proficient)
QTP (Beginner)
MS Office Suite (Intermediate)
Sametime (Intermediate)
Test Planning (Intermediate)
Test Execution (Proficient)
Executing Test Plans (Intermediate)
Client Communication (Intermediate)
Knowledge Transfer (Proficient)
Job Profile & Role description:
As Test Quality Analyst -
I was primarily responsible for -
- Performing Manual & Prometric Proprietary Tool based Testing on all
leading clients like Microsoft, US Medical Licensing Exam etc to deliver
defect deliverables.
Responsibilities:
• Lead a Team of 4
• Preparing Test Conditions
• Task Assignment, Issue Escalation and Resolution and Status Reporting.
• Performing the test case execution.
• Verification of executed Test Cases.
• Defect logging and tracking.
• Updating test results document.
• Status reporting.
• Peer review for Text Cases and Scenarios.
• Involved in team meeting to keep track of test progress, identify potential risk,.
• Preparing test results document.
• Mentor for new team members.
• Involved in Black Box Testing.
• Involved in Sending Defect Priority Development Team.
• Involved in Daily status calls held with Onshore Business Team.
• Review of the Test document(test parameter documents)
• Reviewing test plan, test lab creation, project estimation.
• Managed designated projects using 鄭 gilemethodology.
• Review of the Test document,Plan and schedule estimation.
• Handling all leading clients on email and calls.
• Attending weekly status meeting with the client

3. As Customer Services Representative -
I was primarily responsible for -
- Handling and providing resolution to customer queries on emails & calls.
- Interacting with the clients and providing support.
PERSONAL DETAILS
CHETNA CHAUHAN
Phone: +91 9643206783
e-mail:
Chetna.iit@gmail.com
Personal Data:
D.O.B. :June-30-1986
Sex :female
Nationality :Indian
Marital Status : Married
Languages :English/Hindi