Fisson Sila Hari is seeking a management position in front office operations. He has over 10 years of experience in hospitality including as Duty Manager and IHG Loyalty Champion at Holiday Inn Resort Baruna Bali where he achieved various performance targets. Previously he held roles such as GRO Captain at Conrad Bali Resort and Spa where he coached staff and achieved upsell targets. Fisson has an MSc and BSc in English education and is fluent in Indonesian and English. He also has teaching experience and training in hotel operations systems.

1. Fisson Sila Hari
Jalan Ahmad Yani Utara no 381
Denpasar Utara – Bali
Email : fisson.purnawan@ihg.com
Phone: 081 9363 89410
Objective: Actively seeking a challenging career in a management level position specifically
oriented toward Front Office.
Hospitality Experiences
October 2014 – Current Duty Manager and IHG Loyalty Champion Holiday Inn Resort
Baruna Bali
Duty Manager:
1. Achieve monthly Check In score on HeartBeat 90 and Check Out 90.
2. Recap FO rapport heartbeat based to recognize team members.
3. Maintain 100% IRC recognition (3 month in a rows period Jan- March 2016 No #1 AMEA Asia
Middle East and Africa).
4. Achieve monthly enrolment 50 (passed every month)
5. Achieve an average $ 12,000 monthly FB package program.
6. Achieve an average $ 8,000 monthly room upsell program.
7. Manage and Monitor PM in house.
8. Manage and Monitor FO petty cash.
9. Work with FOM and ASSFOM to prepare and manage departmental’ budget
IHG Loyalty Champion:
1. IRC point reimbursement.
2. Handling IRC missing point.
3. Distribute IRC point to team member.
4. Monitor Hotel performance tracker and report to GM.
5. Support and Encourage IRC Loyalty program and IRC enrolment to Team member.
6. Posting IRC point.
7. Create Action plan for IRC recognition and enrolment.

2. Dec 2013- October 2014 GRO Captain (Supervisor) at Conrad Bali Resort and Spa
1. Achieve an average of $2000 monthly personal target of Upsell Program.
2. Coach, Direct and Champion Upsell Program with departmental achievement of $16,000
average per month.
3. Manage 10 Guest Relations Officers on daily operations.
4. Back up Guests Relations when they face difficult situation or complaints from guests.
Jan 2013- Dec 2013 GRO
1. Selected as the Star of the month (SALT customer loyalty program) due to excellent guest
comments.
2. Excellent feedback from customer including Trip Advisor comment.
3. Consistently achieve top 3 up seller room program every month.
4. Top up seller of Dine Package.
July 2012- Jan 2013 ANANTARA Uluwatu
1. Supervising night audit process, utilising accounting method such as credit card balancing,
changing of business date and one of the two key people in charge at night.
2. Butler function and IT function, assist guests demands for in room dining service and fix
internet wireless connection if any problem.
November 2012- July 2013 Sentosa Private Villa and Spa Seminyak
1. Concierge function, direct and assist guest with their demands for things to do and sights to see
in Bali.
EDUCATION
Master’s Degree (S2) in English for Education
2011-2013 Post graduate Universitas Pendidikan Ganesha Singaraja
Major: Teaching English for education and Teaching English for Foreign language.
Bachelor’s Degree (S1) English for foreign language and English for Education
2007-2011 Undergraduate Universitas Pendidikan Ganesha
Major: Teaching English for education and Teaching English for Foreign language.
Diploma III English For Tourism
2004-2007 Undergraduate Universitas Pendidikan Ganesha

3. Major: English for Guiding and English for hotel
Languages Fluent in both the written and spoken aspects of the Indonesian and English languages.
Hotel Operation System OPERA, Micros, Infrasis, and VHP
Teaching experiences
January 2010 October 2010 Casual teacher
• PPLP Pansophia Singaraja: Teaching for General English and English for Specific Purposes
(ESP)
June 2010 October 2012 Casual Teacher
• Sun Lingua College Singaraja : Teaching for General English and English for Specific
Purposes ESP (English for guiding)
September 2011- November 2012 Casual Lecturer
• STKIP (Sekolah Tinggi Ilmu Pendidikan) Singaraja: Teaching Research Technique, English
for Writing, Listening and Speaking and English for Tourism.
September 2011- July 2012 Casual instructor
• Monarch Cruise Training Centre Singaraja: Teaching General English and improves students
oral communications.
September 2011- July 2012 Casual Intructor
• Spa Village Resort Tembok: Giving in house training to improve communication skill.
On the Job Training Experiences
July 2006- October 2006
• Training at Sanur Paradize Plaza as Bellboy and Front Desk Agent.

4. November 2006- February 2007
• Training at PT. Vayatour: handling transfer in and transfer out and tour activities.
References:
• I Gusti Ketut Natanael, Operation and Outbound Department Manager 0816298020
• Trisna Hartini, Training Manager Sanur Paradise Plaza 08123674429
• Gusti Nyoman Merta Ardika Front Office Manager Sentosa Private Villas And Spa
• Agustin Sulistiyowati Front Office Manager Anantara Bali Uluwatu 081337920002
• I Made Rajendra Front Office Manager Conrad Bali 081 23966393
• Desi Kurniasih Front Office Manager Holiday Inn Resort Baruna 08113999200