Presentation delivered for APFM's Stakeholder Conference in Lisbon on 23 February 2018. Main topic: how to improve the relationship between FM and the C-Suite, using ISO41001

1. Always right, seldom relevant…
How to improve FM’s relation with the C-SUITE?
Lisbon, 22 February 2018

2. Contents
• Value proposition
• Relevance
• Relationship
• Client perspective
• ISO41001 FM MSS
• Strategic Dialogue – examples
• Added value?
• Q&A

3. Value proposition

4. Value proposition (cont’d)

5. Value proposition (cont’d)

6. Relevant or not?

7. Are we relevant?

8. Creating a need

9. It is all about the relationship

10. How?

11. Client’s perspective of FM?

12. Engagement development

13. Facility Management
FM is the organizational function which
integrates people, place and process
within the built environment with the purpose of
improving the quality of life of people and
the productivity of the core business.
ISO41011:2017

14. FM Policy
PLANCHECK
DO
ACT
Improve
Measure FM Plans
Implement
(FM) ORGANIZATION
10. Improvement
9. Performance
evaluation
8. Operation
4. Context
5. Leadership
6. Planning
7. Support
FM Strategy
Core Business Strategy Supported By FM
DEMAND ORGANIZATION C-SUITE
FM provider
Strategic dialogue
Policy
Plans

15. ISO41001: gamechanger for FM?

16. Strategic dialogue
• Do you really understand the client?
• Are you able to connect at a strategic level?

17. Does a MSS makes you more relevant?
• Management – certified companies outperformed the market
by 100% +
• Finance – 55% achieved cost savings
• Operations – 75% boosted their performance
• Services – 75% improved their customer service and loyalty
• Sales & Marketing – 71% acquired new customers and
retained existing clients
• Study by British Institute for Facilities Management, 2011

19. Contact
Ian van der Pool MFM, CFM
ih.vd.pool@mindef.nl
+31 (0)6-30171861
@FM_Def
ihp@visionfm.nl
+31 (0)6-46414343
@FacMan01