Conversational is the new mobile

1. Conversational is the new mobile
FDSeminar Robotic Accounting
21/06/2018 - Kim Van Loo

2. The world is changing…

3. Filmpje SD Worx

4. Emerging technologies create new possibilities

5. 5
“ik wil verlof”
“ik wil congez”
“ik ben op vakantie”
“ik kom niet”
Verlof aanvragen met API integratie
intent Interactie flow

6. By 2022, 30% of customer
service experiences will be
handled by conversational
agents, up from 3% in
2017.
By 2019, 40% of
enterprises will be actively
using chatbots to facilitate
business processes using
natural-language
interactions.
Gartner – March 2018
Conversational is the new mobile
Virtual assistant
services’ are
expected to grow
38% between
2017 and 2023.
MarketsandMarkets™

7. Conversational is the new mobile

8. With its own challenges

9. Increasing expectations of employees as users…
On average, employees in the
USA check their mobile
phones 46 time per day.
Global Human Capital Trends 2016, Deloitte
University Press

10. Importance of work-life balance (vs overwhelmed employees)

11. Workers are oversaturated with different tools & systems
Focusing on more than one thing at a time
decreases productivity by 40% and increases the
chance of making an error by 50%.
Steelcase, 2016

12. Happy employees make happy employers

13. Omnichannel presence
native mobile app – conversational – chat & voice interaction
Your second brain at work
Allows employees to deal with planned and unplanned
work events from A to Z. The assistant connects the
dots, bringing many of your work-related tasks together.
Introduction
movie

15. 15
• Convenience is king
• One-stop-shop – empowering workers
• More focus on core tasks
• End 2 end journeys (including agenda
automation with MS Office 365)
• Increase employee engagement
• Increase productivity rate
• Enable mobile HR strategy
• Boost employer image for future
employees
Happy employees make
happy employers
Employee experience
Starting from employee life events
employee employer
Benefits for employees and employers
AnytimeTalk to me AnywhereYou can ask me

16. Demo SD WORX Digital Assistant
16
https://framer.cloud/xzMgq

17. 17

18. Kim Van Loo
Customer Experience Catalyst
kim.vanloo@sdworx.com
www.linkedin.com/in/kimvanloo/
18