Capturing the vast benefits of Robotic Process Automation (RPA) and improving performance makes sense. In oder to excel with RPA and maximise the value and acceptance in the organisation, decision makers need to address its governance.

1. Internal Audit, Risk, Business & Technology Consulting
Lift your
Robotic Process Automation
acceptance and value
with proper governance!
Protiviti Point-of-View

2. Organizational
Enablement &
Change
Deployment &
Operations
Technology
Security &
Compliance
Strategy,
Leadership &
Organizational Fit
Make sure your rules-
of-engagement, roles &
responsibilities and
impact of change are
properly defined
and understood
Align process pipeline
management and
methodology to avoid
silos, redundancies
and operational
vacuum
Forward-looking,
confirm the
technological impact
against the overall
strategy and
infrastructure
Manage your business
continuity, data access
and security as an
integral part of the
digital workforce
Ensuring sponsorship,
accountability and the
fitting mindset will
pave the way for the
digital workforce
RPA Governance – a term for the leadership, structures, rules and processes around RPA – is key for unlocking
the tremendous potential of RPA initiatives. It encompasses a variety of issues, ranging from stakeholder rights
to decision-making processes and control systems.
Protiviti’s RPA Governance Framework will help organizations deal with all elements of good governance:
RPA Governance Framework

3. Early
Managerial focus shifts as RPA matures across the lifecycle within the organization.
RPA governance should adapt accordingly.
Ramp-up Growth Steady State
• Piloting, proof of value and
achieving stakeholder buy-in
• Building up competencies
and technical capabilities,
becoming thought leader
within the organization
• Smart sourcing of
competencies and capacity
• Visioning and planning of
RPA roadmap
Sponsorship CEOCDO / CFO
Managerial
focus
• Managing RPA roll-out
thoroughly, addressing
tensions and concerns
• Providing guidance and
discipline to involved parties
• Delivering to the promise of
RPA value contribution
• Ramping-up Center of
Excellence structures
• Ensuring quality and
efficiency of RPA services
• Scaling RPA capabilities to
whole-of-company and
customer-view
• Empowering internal
business partners by shifting
intellectual capital
• Transferring ownership
• Developing and leading the
corporate RPA workforce
• Harvesting on retained
human workforce
intellectual capacity
• Following trust over control
principle for RPA workforce
• Excel in next level thought
leadership, include artificial
intelligence
Collaboration
model
Workforce focusProcess focus
Economies of Control Scale
Center of
Excellence Generalists Domain experts
Governance along the
RPA lifecycle

4. Robots help you excel in customer
experience, gain efficiency and help
achieving strategic objectives through
increased speed and quality.
Key elements
• Vision & Mission
• Executive sponsorship
• Guiding principles
• Charter
• Culture, awareness & skills
Strategy, Leadership & Organizational Fit
If you take care of your robots,
they will take care of your
customers and your business will
take care of itself!

5. Instead of raising prices and
jeopardizing your competitive
advantage, robots contribute by
lower processing costs, thereby
increasing efficiency.
Key elements
• Specific objectives
• Performance metrics
• Operating costs
Strategy, Leadership & Organizational Fit
Robots beat price increases!

6. Robots take over mundane
repetitive human tasks and enable
employees to focus on value
adding and rewarding work!
Key elements
• Rules-of-engagement and RPA ethics
• Policies and procedures
• Robotic and human roles and
responsibilities
• Change management
Organizational Enablement & Change
Robots, the works council’s
best friends!

7. Configure, manage and monitor your robot
within the existing application management
standards to warrant quality and control.
Key elements
• Process identification
• Screening & Prioritization
• Delivery & Maintenance
• Monitoring
• Change control
Deployment & Operations
Robots are always onsite
and on your side!

8. Security & Compliance
Robots are human-like!
Robots mimic manual activities of
human employees and become
part of the workforce.
Policies and procedures will
need to reflect this
human-like perspective
Key elements
• Business continuity
• Security
• Controls
• Quality assurance

9. Robots extend the automation
prospects where other technologies
have faced limits
Key elements
• Tool selection
• Mode of deployment
• Infrastructure
Technology
Robots push the limits!

10. Meet the people
behind the robots!
Matthias Heintke
Director
Tel: +49 172 897 12 81
matthias.heintke@protiviti.de
Erwin de Man
Associate Director
Tel: +49 172 615 09 85
erwin.de.man@protiviti.de

11. © 2017 Protiviti GmbH. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed
or registered as a public accounting firm and does not issue opinions on financial statements or
offer attestation services. All registered trademarks are the property of their respective owners.