1. From: Wallflowers [mailto:wallflowers@canby.com]
Sent: Thursday, March 03, 2011 11:38 AM
To: Linda Bertsche
Subject: Customer Satisifaction
Just want to tell you ERIC was amazing today helping me find my account information. I had been
searching for nearly and hour and a half, making calls and getting nowhere. ERIC was patient and very
pleasant in helping me solve the questions I had today.
My frustration is that I have automatic withdrawal from my business account and I could not find any
account information. I do not know who to call to make changes and no one ever contacts me just to
check on my account. I even changed banks and got a collections notice because I had no number to call
to make changes. I need to have invoices e-mailed to me and contact infor outlining what exactly I am
paying for.
Pam Casciato, Owner
wallflowers framing gallery
288 NW First Av.
Canby, Or. 97013
503-263-6911
Dear Linda:
I want to tell you how grateful I am to have Erik come to my aid in Customer Support. He accomplished
what no one else has been able to do since I began my quest last Fall of trying to omit an erroneous
address on my Internet ad that has cost me incalculable loss of business.
My ordeal is not over yet, but thankfully, potential customers will no longer be ending up in a residential
neighborhood in Longmont, 13 miles from my shop, thanks to Erik's persistence in fixing that for me. He
assured me he would stay with this particular issue until it was resolved, and he problem-solved it through
some obstacles until that was accomplished.
Leslie Shackley
DAILY DISCOUNT: $5 OFF $30 MIN. PURCHASE
ABOUT KIDS Consignment Shop - Friend on Facebook
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Downtown Frederick
214 5th Street * Frederick CO 80530
303-923-5220
Dear Ms. Bertsche,
I spoke toErik Vartanyanincustomerservice forhelpwithmycall tracker formy premiumlisting.He
was veryhelpful andpatient,goodhumored too.He listenedandhelpedme throughthe registration
processand helpedwithnavigatingtothe infoIwanted.He alsogave several helpful explanations.I
wantedtoletyou knowof hisexcellentservice.
Thank you,
Natalie Tyler

2. QuickWeddingCeremonyOfficiant
WeddingsQuickandSweet
443-823-3244
www.weddingsquickandsweet.com
Erik,
I can't thank you enough - and by the way, what OUTSTANDING customer service you
provided me too!!!!!
Sincerely,
Kaaren-Lyn Morton, Executive Business Consultant
My Business Lady LTD LLC
Address: 207 N. Gilbert Road, Ste. 001-J | Gilbert, AZ 85234
Office: 1-877-311-LADY(5239)
Mobile: 480-343-2799
www.MyBusinessLady.com
From: Vahik Azizian [mailto:drvazizian@yahoo.com]
Sent: Saturday, September 03, 2011 6:32 PM
To: Linda Bertsche
Subject: Appreciation
I like to let you know that for a while I was so unhappy with the level of services of your
organization that I had decided not to renew my contract with you once it expired. Finally in my
last attempt I was fortunate enough to be assisted by Eric Vartanyan at the customer service
department, who was able to take care of my problem within 48 hours. I like to make sure that
you know what a great employee you have and thank him again on my behalf.
Sincerely,
Best of All~
Vahe Azizian, MD
Good Morning,
A while back I needed to change many provider listings on multiple web sites.
I wanted to let you know that your employee – Mr. Erik Vartanyan - was most helpful in this process
and the easiest and most efficient person I had the pleasure to deal with of all the web sites I contacted
with this rather large request.
Please let him know his professionalism and attention to the request was greatly appreciated.
Gina Ankner
Outreach Program Coordinator
Women's Medicine Collaborative ~ A Lifespan Partner
146 West River St.
Providence, RI 02904

3. I wanted to take a moment of your time today to give kudos to one of your employees, Erik
Vartanyan. While everyone on your team is totally awesome; Mr. Vartanyan is “super
awesome”! Since I joined the company over a year ago, I have worked with him on many
occasions and I am thrilled when I get him on the phone. I never worry about something getting
completed for my clients because his attention to detail is second to none. And his follow-up is
impeccable. Here in Greater DC, he is applauded by many members of our team. We have had
discussions about our experiences with customer care and I have never heard anything but great
things about Erik. His level of professionalism and enthusiastic attitude is greatly appreciated in
our office. He is truly an asset to your team!
Keshia Prioleau
Media Consultant
YP, formerly AT&T
Advertising Solutions
Northern Virginia
Office: 571-354-4650
Cell: 571-217-7657
keshia.prioleau@yp.com