2. WHAT WOULD BE THE MOST VALUABLE
CONVERSATION FOR YOU?
(DEALING W/ EGOS, MICROMANAGING, PERSONALITY CONFLICT,
EMOTIONS, LISTENING SKILLS, HEALTHY CONFLICT, ETC)
5. 5
FOUNDATIONAL ISSUES
How effective will STRATEGIC
PLANNING be if someone
doesn’t honor his word?
1
How effectively can someone
BUILD A TEAM if she doesn’t
take responsibility?
2
How effective are
COMMUNICATION SKILLS if we
are not generous listeners?
3
7. 7
SKILLS VS VALUES
TIME MANAGEMENT SKILLS VS.
ABDICATION OF ACCOUNTABILITY
GOOD EMPLOYEE GETS PUNISHED = MORE
WORK AND LESS TIME
BAD EMPLOYEE GETS REWARDED = LESS
WORK AND MORE TIME
8. 8
FOUNDATIONAL BEHAVIORS
Honoring your word and
being honest with your
opinions
HONESTY
Making it happen
RESPONSIBILITY
Giving without expectation
GENEROSITY
9. 9
AT WHAT DEGREE DO YOU HONOR
YOUR WORD?
• Rarely or Never
When it’s convenient 25%
About 50%
Most of the time 75%
All the time 100%
13. 13
HONEST IN OUR COMMUNICATION
“I don’t want to mention
how John’s micromanaging
affects the team, since he
will be gone in six months.”
WE DON’T WANT
CONFLICT
WE DO COST/
BENEFIT
ANALYSIS
25. 25
KEEPING MORALE HIGH IN TOUGH TIMES-
USE “AND” STATEMENTS
“I want to keep my staff
motivated AND we are
experiencing cut backs.”
“I want to keep my staff
motivated BUT we are
experiencing cut backs.”