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Featured Speaker
Shamus McGillicuddy, VP of Research, Network Management, EMA
Shamus is the vice president of research covering network management at
Enterprise Management Associates, where he leads the network management
practice. He has worked in the IT industry since 2006 as an industry analyst and
journalist.
Slide 3 © 2020 Enterprise Management Associates, Inc.

Sponsors

Agenda
• Research Goals and Methodology
• NetOps Success and Failure
• The Network Management Toolset
• Megatrend #1: NetSecOps: Building Partnerships Between Network
and Security Teams
• Megatrend #2: Data Center SDN and Network Management
• Megatrend #3: IoT Drives NetOps-Operational Technology
Partnerships
• Megatrend #4: Streaming Network Telemetry Poised to Enrich
Monitoring

INDUSTRY ANALYSIS & CONSULTINGSlide 6
Research Goals and Methodology

Megatrends Research Goals
Biennial study of network management trends
• 2008-present
Benchmarking of network management:
• Technical tool requirements
• Business requirements and procurement strategy
• Organizational strategies
• Operational challenges
• Business outcomes
Examines the impact of technology and business “megatrends”
• NetSecOps
• Cloud
• IoT
• Emerging tech

Megatrends Research Methodology
Online survey of 350
enterprise IT professionals
• Directly engaged with their
organization's networks
• Purchase, implement,
and/or use network
management solutions
• Subject matter experts
and middle management

Demographics
• Job titles
• 50% middle management
(manager/supervisor/director/VP)
• 50% subject matter experts
(admin/engineer/architect/ops staff/business
analyst)
• Enterprise size (employees)
• 33% midsized (250 to 999)
• 59% large (1,000 to 9,999)
• 9% Very large (10,000 or more)
• Network size (network nodes)
• 38% Fewer than 500
• 35% 500 to fewer than 2,500
• 27% 2,500 or more
• Geography
• 77% North America
• 23% Europe (UK/France/Germany)
• Verticals
• Finance/banking/insurance (13%)
• Healthcare/medical/pharma (11%)
• Manufacturing (11%)
• Retail/wholesale/distribution (10%)
• Software (9%)
• Hospitality/entertainment/recreation/travel (7%)
• Education (6%)
• IT professional services (6%)
• Construction (4%)

INDUSTRY ANALYSIS & CONSULTINGSlide 10 © 2020 Enterprise Management Associates, Inc.
NetOps Success and Failure

Only 35% of Enterprises are Successful with NetOps
• Top Challenges to Success
1. Budget (33%)
2. Shortage of skilled people (31%)
3. Poor infrastructure implementation
(25%)
4. Ineffective network management
outsourcing (22%)
5. Undefined processes (22%)
6. Lack of change management
controls (21%)
7. Fragmented management tools
(21%)
35%
60%
5%
1% 0%
Successful
Somewhat
successful
Neither successful
nor unsuccessful
Somewhat
unsuccessful
Sample Size = 350

40.3% 40.1% 39.2%
33.1%
2014 2016 2018 2020
Percentage of IT service problems experienced and reported by end users
before NetOps can detect them
NetOps Teams Improve Proactive Problem Detection

Deep Dive Into NetOps Processes
29.8%
26.9%
25.7%
17.6%
A Network Manager's Typical Work
Day
Reactive troubleshooting
Proactive problem
prevention
Strategic projects
• 42.7% of all network monitoring tool
alerts are not actionable
• Troubleshooting tasks poorly supported
by network management tools
1. Root cause analysis (36%)
2. Problem identification/isolation (35%)
3. Documenting findings (31%)
• Top root causes of complex IT service
trouble
1. Network infrastructure (46%)
2. Client device/user error (36%)
3. Security systems (35%)
4. Security incident (35%)

The Network Management Toolset

1%
3%
15%
41%
23%
9%
5%
1% 2%1%
7%
16%
25%
24%
12%
8%
4% 3%
1 2 3 4 to 5 6 to 10 11 to 15 16 to 20 21 to 25 More than
25
Number of tools used to monitor & troubleshoot networks
2020 2018
First Signs of Network Management Tool Consolidation in a Decade

Cloud Flow Logs Emerge as Critical Operational Data
• Operational monitoring
1. Device logs (syslog) (41%)
2. Cloud provider flow logs (40%)
3. Management system APIs (39%)
4. DNS queries/response logs (33%)
• Capacity management
3. Device logs (36%)
• Troubleshooting
1. Device logs (42%)
Trending Data Sources for Network Management

Network Management Tool Requirements
• Top business
requirements
1. Flexible deployment
models (36%)
2. Resiliency (33%)
3. Ease of use (32%)
4. Low maintenance cost
(30%)
• Top product features
1. Network
mapping/visualization (36%)
2. Integrated security insights
(31%)
3. Customizable reporting (29%)
4. Collaboration tools/workflows
(29%)
5. APIs for integration with other
tools (29%)

Packet-Based Monitoring
46% of enterprises are using network packet
brokers to aggregate data from mirrored ports
Most valuable network
performance monitoring
feature
26% selected packet
monitoring & analysis

DDI Management
• 51% of enterprises use commercial tools
to manage DNS, DHCP, and IP addresses
(DDI)
• 25% prefer a single, unified
commercial DDI management solution
• Critical DDI capabilities
1. High performance DNS/DHCP
infrastructure (31%)
2. Security insights/protection (26%)
3. Public cloud support (25%)
4. Integration with IT/cloud
orchestration (24%)

Megatrend #1
NetSecOps: Building Partnerships
Between Network and Security Teams

63% of Enterprises Have Formal NetSecOps Collaboration
37% Unified
network/security teams
More common in midmarket companies
More common with successful NetOps teams
26% Separate teams with integrated tools/shared
processes
29% Separate teams with
ad hoc collaboration
More common with less successful NetOps
teams
7% Limited or no collaboration

The Why and How of NetSecOps Collaboration
• Goals for NetSecOps
convergence
1. Improved network
performance (39%)
2. Risk reduction (34%)
3. Accelerated response to
security events (32%)
4. OpEx efficiency (27%)
• Critical points of collaboration
1. Troubleshooting/incident
response (35%)
2. Operational monitoring (32%)
3. Infrastructure
design/implementation (30%)
4. Technology
evaluation/procurement (30%)

Top Challenges to NetSecOps Collaboration
31%
29%
29%
27%
27%
23%
21%
21%
20%
13%
8%
Network and security groups have different
goals
Cross-team skills gaps
Tools lack sufficient support for collaboration
Conflict about sharing and ownership of data
Shared data is inconsistent, lacks relevance,
and/or is out of date
Lack of defined processes or best practices
Conflict about which group should lead
Lack of support/buy-in from IT leadership
Architectural limitations create silos that
impede collaboration
Cultural resistance
None - We have no challenges
Sample Size = 350, Valid Cases = 350, Total Mentions = 871
Successful
NetOps teams
struggle often
with skills gaps
High traffic
growth
exposes poorly
defined
processes

Megatrend #2
Data Center SDN and Network
Management

What Does SDN Mean Today?
• No data plane/control plane separation
• OpenFlow is used, but it’s not the foundation
First-generation SDN never gained traction
• Network virtualization
• Policy-based controllers
• Automation
• Observability
Second-generation solutions

Second-Generation SDN Adoption
25% widely deployed production
deployments
30% pilot deployments
34% no plans to adopt

Data Center SDN-Related Network Management Tool Requirements
51%
49%
49%
46%
45%
35%
33%
24%
New data collection techniques/protocols (e.g., new API
integration)
New visualizations/dashboard views for SDN abstraction
(network virtualization, network policy groups, etc.)
Advanced analytics/AIOps (e.g., anomaly detection, traffic
optimization)
Automated SDN configuration changes
Automated IP address management and DNS operations
More non-network elements must be monitored (virtual
machines, containers, storage, servers, etc.)
More network objects must be monitored
Shorter data collection intervals
Best practice
requirements
• AIOps
features
• Automated
SDN config
changes

Megatrend #3
IoT Drives Partnerships with Operational
Technology Groups

IoT Activity is Driving Change Everywhere
74% of enterprises are connecting IoT devices to corporate
networks
53% of IoT initiatives lead to close partnerships between
NetOps and Operational Technology
• Close partnerships more common in Europe
• 33% maintain ad hoc collaboration
• 12% say these groups don’t work together
39% of network teams are at least partially responsible for
IoT device administration

Networking Investments Driven by IoT
62%
47%
45%
40%
40%
31%
23%
1%
Network security
Network access control/authentication
Network availability and performance monitoring
Wi-Fi infrastructure
Network segmentation
Ethernet switching/routing
DDI management (DNS, DHCP, and IP address
management)
None of the above

Megatrend #4
Streaming Network Telemetry Poised to
Enrich Monitoring

Network Managers Want Streaming Network Telemetry
Not an SNMP
replacement
• 69% want to use
streaming telemetry
and SNMP together
• Only 25% plan to
eliminate SNMP from
their networks
71%
23%
6%
“Are you interested in collecting streaming
network telemetry from your
infrastructure?”
Yes No Don't know
Sample Size = 350

Primary Drivers of Interest in Streaming Telemetry
26%
21%
21%
13%
10%
8%
Efficient data transfer - reduced load on the network
Reduced security risk associated with data collection
Reliable data collection
Extensibility - more types of stats and metrics needed
Data standardization
More granular data collection

Read the Full Report
70 charts and pages of in-depth analysis
400 GbE spending plans
NetOps organizational strategies: to NOC or not
More details on network management product feature requirements
Wi-Fi management strategies
More data and analysis on everything covered here

Questions?
Get the report!
https://bit.ly/35aFkfS

Network Management Megatrends 2020

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