Identity Management Buyer’s Guide for the SME

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Identity Management
Buyer’s Guide for the SME
Steve Brasen
Research Director
Identity and Access Management
sbrasen@enterprisemanagement.com

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Watch the On-Demand Webinar
• Identity Management Buyer’s Guide for the SME On-Demand
Webinar: https://info.enterprisemanagement.com/identity-
management-buyers-guide-webinar-ss
• Check out upcoming webinars from EMA here:
https://www.enterprisemanagement.com/freeResearch
© 2023 Enterprise Management Associates, Inc.

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Featured Speaker
Steve's career at EMA follows 20+
years of “in-the-trenches” experience
in IT systems support, engineering, and
management for high-technology,
telecommunications, and financial
institutions. Steve is a recognized
leading voice on topics related to
identity and access management
technologies and best practices.
© 2023 Enterprise Management Associates, Inc. 3
Steve Brasen
Research Director
Identity Management
Enterprise Management Associates
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Agenda
Identity
Management
and the
Modern SME
1 2 3
Architectural
Complexity
Identity
Lifecycle
Management
4
Authentication
Management
5
Endpoint
Device
Management
6
Total Cost of
Ownership
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Understanding the Modern SME
• SME’s typically employ
fewer than 1,000 workers
and earn between $1
million and $100 million in
annual revenue
• SME workforces primarily
consist of full-time
employees
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SME Challenges
• With limited budgets and
staff, SMEs must do more
with less to compete with
their larger competitors
• IT administrators must
“wear many hats” to
support the breadth of IT
service
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Identity Management and the
Modern SME
• Identity and access
management (IAM) drives
business success and growth
• Workers require access to
the apps, data, and IT
services necessary to
perform job tasks
• However, access to IT
resources must not inhibit
security effectiveness
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SME Requirements for IAM
• Attaining security assurance
• Enabling workforce
productivity
• Supporting digital
transformation
• Achieving regulatory
compliance
• Empowering remote
workforces
• Attracting and retaining
talented workers
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SME IAM Adoption
Considerations
• SMEs should right-size IAM
solution to support business
requirements without over-
paying
• IAM solutions must be…
➢ Easy to deploy and use
➢ Extensible
➢ Cost-effective
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Research and Methodology
As an example, EMA has
conducted a detailed evaluation
of two leading IAM platforms
available today:
• Okta Workforce Identity
• The JumpCloud Platform
Methodology:
• Establish KPIs
• Review product features
• Identify comparative “value”
to SME audiences

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Architectural Requirements
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Deployment
Requirements
Okta Workforce Identity JumpCloud Platform
Unified Directory  ✓
Federated Directory ✓ ✓
Infrastructure required in
order to support on-premises
resources
• Active Directory or LDAP
Server
• Virtualized environment
• None
Software required to support
on-premises resources
• Okta Access Gateway
• Okta Active Directory
Agent or LDAP Agent
• Okta Active Directory
Password Sync Agent
• Okta IWA Web Agent
• Okta Advanced Server
Access
• None
Endpoint software
requirements
Okta Agent JumpCloud Agent

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Architectural Requirements
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Natively
Supported
Outbound
Protocols
SAML 2.0 ✓ ✓
OAuth ✓ ✓
OpenID Connect ✓ ✓
SCIM ✓ ✓
RADIUS  ✓
LDAP  ✓

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Identity Lifecycle Management
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Policy-based onboarding ✓ ✓
Attribute-based group assignments ✓ ✓
Detection of user status change ✓ ✓
Compliance audits and intelligence ✓ ✓
Certification campaigns ✓ 
Centralized user account deactivation ✓ ✓
Scheduled activation and deactivation  ✓
User account suspension ✓ ✓

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Authentication Management
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Password
Management
Password policy management ✓ ✓
Cloud-hosted password
vaulting
✓ 
Device-hosted password
vaulting
 ✓
PC password manager  ✓
Mobile password manager app  ✓
Password sharing  ✓

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Multifactor and
Least-privileged
Access
Time-based OTP ✓ ✓
Push notifications ✓ ✓
FIDO support ✓ ✓
Security key self-registration ✓ ✓
Single sign-on (SSO) ✓ ✓
Conditional access policies ✓ ✓
Risk-based authentication ✓ 
Just-in-time (JIT) provisioning to web apps ✓ ✓
Endpoint privileged access grants  ✓

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Password
Management
Device asset intelligence ✓ ✓
Local user account
management
 ✓
Device usage policy
management
 ✓
Lock screen policy
management
 ✓
Command execution  ✓
Software distribution  ✓
Disk encryption  ✓

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Total Cost of Ownership
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License Costs
Bundle Package Cost Bundle Package Cost
Adaptive Single Sign-On $5/user/mo SSO Package
• Cloud Directory
• Single Sign-On (SSO)
• User Lifecycle Management
• Multifactor Authentication
• Workflows
$7/user/mo
Adaptive MFA $6/user/mo
Universal Directory $2/user/mo
Workflows $6/user/mo
Lifecycle Management $4/user/mo
Core Directory Package
• SSO Package
• Cloud LDAP
• Cloud RADIUS
• Directory Insights
$11/user/mo
Access Gateway $3/user/mo
JumpCloud Platform
• Core Directory Package
• Device Management
• Mobile Device Management
• System Insights
$15/user/mo
API Access Management $2/user/mo
PlatformPlus
• JumpCloud Platform
• Conditional Access Policy
• Device Trust
• Network Trust
• Premium Support
$18/user/mo
Cumulative cost of all $28/user/mo Cumulative cost of all $18/user/mo

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Infrastructure
Costs
On-Premises Infrastructure
Requirements
Active Directory Server
• Quad-core, 2 GHz
• 4 GB RAM
• 100 GB Disk Storage
• Windows Server 2022
Standard
$2,000 $0
Virtual Infrastructure to Host
Access Gateway
• 1.3 GHz core
• 2 GB RAM
• Windows Server 2022
Standard
• VMware Workstation Pro
$2,200 $0
Server Rack $200 $0
Power Consumption
• 2 Servers with 450W
Power Supplies
(329kWh/month each)
• Assuming 15¢/kWh
$99/month $0

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Administration Costs
• Time and costs related to the
maintenance of an identity platform
are directly impacted by:
➢ Business requirements
➢ Staff technical expertise
➢ Number of managed resources
➢ Solution architecture
• The cost of managing user accounts
on endpoint devices with Okta
indicates adopters will pay the
equivalent of $37,500 per year
over JumpCloud for every 1000
supported users.

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TCO of first year
supporting 100 users
TCO of first year
supporting 500 users
TCO of first year
supporting 1,000 users
Platform license costs $33,600 $21,600
Infrastructure costs $5,788 $0
Excess administration costs $3,750 $0
Total cost of ownership $43,138 $21,600
Total cost of ownership $192,538 $108,000

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Conclusions
• SMEs must adopt high-value solution
that meet business requirements
without breaking the bank.
• Okta’s feature set is designed to
address the requirements of large
enterprises, is meant to be part of a
larger identity implementation and
comes with a premium price tag.
• JumpCloud’s fully inclusive IAM
solution was developed specifically
for SMEs by providing a unified
directory that protects all IT
resources—on premises, in the cloud,
and on endpoint devices.

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Welcome, Greg Armanini
Prior to JumpCloud, Greg held various
product leadership positions at
VMWare, Yahoo!, and AOL. An
energetic and results driven leader,
Greg has over 15 years of experience
and demonstrated success building
product strategy, leading go-to-
market, and executing on highly
visible programs.
Greg Armanini
VP of Product Management
JumpCloud
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© JumpCloud Inc.
Identities Devices IT Resources Events
Connections
CENTRALIZED ACCESS CONTROL ACROSS
Users
Admins
Machines
Desktop
Mobile
Virtual
Apps
Networks
Infrastructure
Directory Insights
System Insights
Reports & Alerts
Platform Graph
across every
bound resource
Open Directory Platform

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© JumpCloud Inc.
APIs
Unifying identities, their
entitlements and all
verification.
IDPs
HRIS
DEVICES
APPS
INFRA
NETWORKS
Sourcing Identities from
Anywhere.
Open Directory Platform
Provisioning and enabling access to
any resource, wherever that resource
is from a secure device.

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©2023 JumpCloud Inc. All rights reserved.
Users
User Management
Auth / Federation
MFA
Provisioning
Unified User and Device Security Platform
Devices
OS Management
Device Configuration
App Management
Onboarding
One Admin Console
Common Orchestration
Workflows
Device Trust and Real-Time
Posture Assessment
E2E Conditional Access
Passwordless / ZTNA
Holistic Compliance and
Reporting

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©2023 JumpCloud Inc. All rights reserved.
Consolidate a Patch Work of Tools
Identity Management
SSO
Device Management
IT Overhead
6.3X
Lower TCO*
MFA
Password Management
Remote Desktop
Into One Platform
ZOHO ASSIST
*Altitude Integrations lowered costs by
6.3x after moving to JumpCloud

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Learn More
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For more information on JumpCloud, go to:
www.JumpCloud.com
To gain access to the free research report,
send an email request to:
press@JumpCloud.com

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