1. Know the reasonsbehindthe successof Outsourcing industry
Outsourcingindustry,alsoknownasBusinessProcessOutsourcingindustry,hascome upwithitsbest
periodsince lastfewdecades.The BPOindustryhascome up witha strong holdoverthe contraction
of the responsibilitiesandoperations.The BPOserviceshave alsoleftagreatimpacton the economy
which has enhanced the statistics resulting in growth within a short span of years.
The virtual assistant services witha numberof languages have broughtamajor change inthe overall
growth of the country with fewer efforts. Here are some of the important factors that contribute to
the success of the BPO centers globally.
Cost-Advantage
The growingglobe comesupwithanumberof nationsthathave progressedwithvariouspopularMNC
companies in the corporate field with favorable BPO segments. However, the appointment setting
companies have helped in reducing the operational cost of the companies to a great extent. On an
overall counting, the companies are capable to reduce up to 60% of their cost which has helped in
increasing the profits with the help of outsourcing companies.
A talent pool for increasing competition
The increase inthe virtual assistantservices hasemergedwithanumberof companiesthatare ruling
the market.Thishasgivenatoughcompetitioninthe marketamongpopulartalentedcompanies.This
has alsobenefitedthe countriesandthe corporate worldtoa great extent.The companieshave now
realized the importance of outsourcing and they are giving less importance to the costs and other
factors, which has provided the productivity with a rapid boost.
Improved pricing flexibility
Since the outsourcingindustry hasreducedthe cost toa goodpercentage,ithasgivenagoodimpact
onthe pricingof the productsandservices.Priortooutsourcing,the companieshadtopayforvarious
expenseslike computers,taxes,healthinsurances,cubicles,liabilityinsurance,andmuchmore along
withthe salaryof the employee.However,withthe helpof the outsourcingcompanies,flexibilityhas
beenobservedinthe pricingwhichhasreducedthe costof labor for the majority of the companies.
Maintenance of staff levels
In the initial phase,itwastough for the companiestomanage theirstaff levels.Thishadleadto loss
of quality employeesin the company. However, with the introduction of the appointment setting
companies, it has become easy for the companies to manage the staff levels. Due to this, the
companies are also able to hire quality candidates which have added to the development of the
companies.
Hence, outsourcinghashelpedtoagreatextentinthe developmentof the corporate marketwiththe
help of services like customer care, IVR, live phone support, etc.