4. the flow solution
Easily tailored to fit into your business, Flow will have
a significant impact on productivity and profitability
by developing and motivating staff, reducing training
costs and increasing sales.
Flow has been designed to inspire learning through
our comprehensive portfolio of innovative and
engaging online modules. In addition Flow brings
control and visibility to all learning and development
activity through The Flow Zone, our versatile and
intuitive management system.
With over 30 years of hospitality experience, we feel
our industry expertise gives us unique empathy with
all our clients, enabling us to provide an excellent
level of service and support.
Using the latest technology, Flow
delivers a continuously evolving
learning and development solution
tailored to the hospitality and tourism
sector providing accredited, certificated
training throughout the industry.
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5. “FLOW HAS PROVIDED US
WITH AN UNRIVALLED
TOOL TO HELP US BUILD A
POSITIVE TRAINING CULTURE”
GIRAFFE
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6. “THE MODULES ARE OF AN
INCREDIBLY HIGH STANDARD
IN BOTH CONTENT & DESIGN”
DRAKE & MORGAN
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7. the modules
Each module hosts a stimulating variety of online
interactions, games and activities designed to appeal
to all learning styles.
The modules can be accessed through all modern
browsers, tablet devices and are mobile friendly too.
Learning is validated throughout the module by
regular ‘pass to progress’ testing, and on successful
completion of a final exam, the learner receives an
endorsed certificate of achievement.
In order to ensure that your staff get the best from
their learning experience each module also contains
downloadable PDFs for further study and reference.
Individually designed to the highest
quality, all our modules are accredited
with the People 1st Quality Mark and
endorsed by both the Institute of
Hospitality and SQA.
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8. our portfolio
The Compliance Suite
Health & Safety Levels 1&2, Food Safety Levels
1&2, Licensing (England & Wales) & ALPLH
Licensing (Scotland) & SCPLH, Working in a
Kitchen, Cellar Management
The Service Suite
The Bartender, The Waiter, Creating Cocktails,
Wine, Cask Ale, Coffee, Customer Service,
Service that Sells
The Hotel Suite
Reception, Housekeeping, Guest Service
The Management Suite
Leading a Team, Employment Law
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10. the flow zone
Not only Flow modules but all types of learning
activity such as workshops, on-the-job coaching,
other online modules and competences can be
recorded and monitored within The Flow Zone.
Our Talent Manager includes career planning and
appraisal functionality helping you manage career
progression and succession planning.
Using our Newsreel and Noticeboard you can
target and track communication with people at all
levels within your business ensuring everyone is well
informed with company developments.
Using our versatile management
system you can issue training, monitor
progress, view results and keep up to
date with all learning and development
activity within in your business.
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11. “THE FLOW SYSTEM EQUIPS
TRAINEES WITH THE NECESSARY
SKILLS & KNOWLEDGE TO
DELIVER OUTSTANDING SERVICE”
ZIZZI
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12. “FLOW UNDERSTANDS OUR
REQUIREMENTS & ARE ABLE TO
CREATE MODULES SPECIFIC TO
US ENABLING INTERACTIVE &
ENGAGING LEARNING.”
GREENE KING
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13. tailor made
The Reference Reel enables bespoke information
to be uploaded into the modules and retained by
your staff as ongoing reference material. Specific
questions can then be added to the module exam
to test knowledge.
Our Module Builder is a clever but simple tool
that enables you to build modules to enhance
your learning and development portfolio.
Alternatively, we can work with you to adapt or
fully bespoke modules to suit the requirements
of your business.
The log-in portal for your business can also
be customised using your own imagery and
branding, helping to ensure staff engage fully
with the programme.
Flow is a versatile product that can
be tailored to meet the needs of your
business in a number of ways.
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14. implementing flow
To make sure this happens, the team at Flow will
guide you through every step of the implementation
process, advising on all aspects of successfully
integrating Flow into your organisation.
A dedicated Account Development Manager
will be appointed to look after your business.
They will ensure The Flow Zone is configured to
accommodate your business and provide start-up
training sessions with appointed Flow Ambassadors
within your organisation. They will also offer advice
and guidance on how to get the best from Flow and
keep you up to date with all new developments.
As well as your own Account Development Manager,
we also offer expert technical support and customer
service via our Helpdesk.
It is important to us that Flow works
successfully within your organisation
which means getting off to a good
start is vital.
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15. “WE CANNOT RECOMMEND
FLOW HIGHLY ENOUGH FOR
THEIR SUPPORT SERVICES,
CREATIVITY & FLEXIBILITY”
LA TASCA RESTAURANTS
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16. “FLOW HAS SUCCESSFULLY
DELIVERED A ROBUST &
USER FRIENDLY LEARNING &
DEVELOPMENT PLATFORM
FOR OUR BUSINESS.”
MAYBOURNE HOTEL GROUP
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17. success through flow
We are delighted to say that our partners have seen
a significant number of business benefits and a
return on their investment as a result. With improved
visibility and flexibility, learning and development can
continuously evolve within the business.
We believe that Flow not only reduces training costs,
it also helps make employees feel more motivated at
work, resulting in reduced staff turnover.
In a business where the customer is always the
priority, service is enhanced by more knowledgeable,
customer-focused staff which brings greater guest
satisfaction, higher spend per head and repeat visits.
Flow is proud to work in successful
partnership with many of the most
respected operators and suppliers in
the hospitality and tourism industry.
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19. To find out more on how we can help your business, please
email info@flowhospitalitytraining.co.uk or visit our website
www.flowhospitalitytraining.co.uk
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