The document provides information for a Six Sigma Green Belt certification project focused on creating online military family training. Key points: - The project aims to create online centers focused on life skills, education, and career training for five military branches to help military families, active members, and those transitioning out of service. - Six Sigma tools that will be used include a project charter, SIPOC, process map, fishbone diagram, C&E matrix, and control plan. - The project charter outlines the problem of a need for military family support services, and the objective is to establish a baseline and improve customer satisfaction and retention through the online centers. - A SIPOC details the suppliers,

1. Six Sigma
Green Belt
Certification Presentation
07/19/16

2. Six Sigma Tools
• Certification score card
• Project Charter
• SIPOC
• Definition of a defect and resulting Sigma Score
• Project Roadmap
• Fishbone
• C&E
• Control Plan

3. Certification Score Card
Phase Gate
Reviews:
Phase Score KEY
Team Name: Phase 1 Date: 91.67%1=Awareness (trained)
Core Team Members: Phase 2 Date: 83.33%2=Understands Basic Concepts
Phase 3 Date: #VALUE! 3=Understands Concepts & Mechanics
Phase 4 Date: #VALUE! 4=Above + Demonstrates Application
Coach: Final Review Date: 0.00%5=Above + Teaches/Tool Master
BB Mentor:
DMAIC
Skill Set Phase Six Sigma Tools Rec. level Current Score Comments
Define 1 Project Charter 4 4 Updates were made per new learning from
the C&E matrix
Define 1 Project Schedule 4 4
Define 1 SIPOC 4 3
Measure 2 Sigma Score 4 4 Using the ability to score correctly as this has
the most impact on customer retention. This
is a customer facing application.
Measure/I
mprove
2 Process Maps 4 3 Process map contained all necessary
information only needed to be more readable
2 Fishbone 4 4 Composed of all issues categories. Excellent
Analyze 3 C&E Matrix 4 Needs to be completed showing graph
Analyze/I
mprove
3 FMEA 4 4
Analyze 3 Basic Statistics 3 3 Sigma score/
Also added additional information per C&E
which inlcuded an additional sigma score for
scoring.
Analyze 3 VOP (Control Charts) 2
Analyze 3 MSE 1 N/A
Improve 4 DOE 1 N/A
Control Final Control Plan 4

4. Project Charter
Process Impacted Training Development Total Financial Impact $1M
Champion VP of Content Organization/Function
Sponsor CTO Organization/Function
Green Belt Consultant Nancy Northrup Telephone Number
Project Leader Elena Titova Telephone Number
Start Date December 2015 Target Completion
Date
April 1, 2016
Element Description Team Charter
1. Process: The process in which opportunity exists. Create Military Family online training for life skills, educational advancement, job training, and career
management as well as associated resources. The project utilizes Project Tracking software by CA (Rally)
Associates in AGILE methodology.
2. Project Description: Describe the Project’s Purpose and scope. Provide resource libraries for 5 military branches focused on the Military Family including eBooks, Articles, tests,
and tutorials including the SATs.
Create the IT project to support this effort including systems implementation, content loading, and reporting
statistics on scoring, usage, and within appropriate privacy guidelines and coordinating the communication
between the different workstreams involve including Marketing, Sales, and Customer Support.
Manage content loading, quarterly updates, website design, any special systems design required, testing on IT
and on content, testing on designated platforms, mobile devices, and browsers.
3. Problem Statement: What problem are we attempting to
resolve?
There is a new sector. The new customer is the US Military which has a specific need to provide Military Families
with training in life skills, educational advancement, and evaluation testing for career placement and
management.
4. Objective: What improvement is targeted and what
will be the impact on Sigma, Savings and
Cust. Sat?
BSL GOAL ACT UNITS
Sigma n/a
Baseline is being
established
RTU 50 100
Software support costs
5. Project Scope: Which part of the process will be
investigated?
Military Family centers for the 5 branches.
6. Business Results: What is the improvement in business
performance
(e.g. savings, cycle time) anticipated and
when?
All centers are prepared (7 steps are completed)
Loading template, center created, center tested, list of products, images, (ET to fill in)
7. Core Team members: Who are the key members and any expert
consultants?
Elena Titova: Program Manager
Director of Content Development
Lead Developer
Lead Designer
8. Definition of a Defect Process is not able to execute Center does not load or respond (cannot be opened).
Content is not correct or available to the user
9. Assumptions: What assumptions are being make?

5. Project Vision
• The new LearningExpress DoD MWR eLearning
platform will serve the needs of current military
members, military families, and military members
transitioning out of the service.
• It is being built to directly compete with
Peterson’s DoD MWR eLearning platform.
Peterson’s currently has DoD contract.
• The library will leverage existing resources and
incorporate new resources to meet the demands
of the market.

6. Success Measures
• Land the Contract from the DoD
• The project will be complete once all first-
wave pieces of content have been developed,
loaded, tested and approved, within
scope/schedule.

7. Process: Process Owner:
Suppliers Inputs Process Outputs Customers
(Providers of the required resources) (Resources required by the process) (Top level description of activity) (Deliverables from the process) (Anyone who receives a deliverable from the process)
Noun Requirements (adj) Nouns Requirements (adjectives) Customer
Military
Initial assessment results: Miltary test to show which
branch of the military and which occupation within the
brach is most appropriate for the individual
Uniquely identifiable to the person
Ablle to be incorporated into the occupational
information within Learning Express module for that
branch of the military
Website
Fully Funtioning EBSCO Sales
Reference libraries EBSCO cataloges
Current and easily accessible
Available to the project when needed
New customer base
Subscription-based for each branch of the military Executive Management
Content Group
Tutorials
Practice tests
Come as a loading template
All links are plugged in
Available to the project when needed
Learning Express Library
Incorporated into the EBSCO systems EBSCO Management
IT Group
Algorithms including:
1. Scoring modlules
2. Navigation
3. Recommendation calculation
4. Global Algorithm across different modules and return
5. Ability to take tests in various modes such as : Answer
mode, assimilation mode, etc.
Well-tested and verified as working
Meets scoring requirements
Available to the project when needed
1. Instructions for completing the chosen certification
2. Courses / tutorials / reference libraries
3. Testing preparation / practice tool
4. Practice tests for final certification and recommendations for tutorials
to better the results
Comprehensive
Current
Complete
Meets minimum requirements for
Physically Accessible
ADA compliance
Repeatable and / or able to start where left off
Recorded results and progress
Progress monitored
Privacy on / off Active Military
Image Selection Group
Images and design of each page as required for each
Military Branch
Reusuable images where appropriate
Customize for each center (Active Military, Military family,
Transitioning Military)
Correct as defined
Ready to use as requested by the project
1. Instructions for completing the chosen certification as well as
occupational match for civilian careets
2. Courses / tutorials / reference libraries
3. Testing preparation / practice tool
4. Practice tests for final certification and recommendations for tutorials
to better the results
Comprehensive
Current
Complete
Meets minimum requirements for
Physically Accessible
ADA compliance
Repeatable and / or able to start where left off
Recorded results and progress
Progress monitored
Privacy on / off
Transitioning Military
1. Instructions for completing the chosen certification includes
preparation and tutorials for educational testing such as GED, SAT, etc.
2. Courses / tutorials / reference libraries
3. Testing preparation / practice tool
4. Practice tests for final certification and recommendations for tutorials
to better the results
Comprehensive
Current
Complete
Meets minimum requirements for
Physically Accessible
ADA compliance
Repeatable and / or able to start where left off
Recorded results and progress
Progress monitored
Privacy on / off
Military Families
Structure define
Images selected
Pages designed
Development by IT Group Content Development Testing DEMO / Project Complete
Process: Process Owner:
Suppliers Inputs Process Outputs Customers
(Providers of the required resources) (Resources required by the process) (Top level description of activity) (Deliverables from the process) (Anyone who receives a deliverable from the process)
Noun Requirements (adj) Nouns Requirements (adjectives) Customer
Military
Initial assessment results: Miltary test to show which
branch of the military and which occupation within the
brach is most appropriate for the individual
Uniquely identifiable to the person
Ablle to be incorporated into the occupational
information within Learning Express module for that
branch of the military
Website
Fully Funtioning EBSCO Sales
Reference libraries EBSCO cataloges
Current and easily accessible
Available to the project when needed
New customer base
Subscription-based for each branch of the military Executive Management
Content Group
Tutorials
Practice tests
Come as a loading template
All links are plugged in
Available to the project when needed
Learning Express Library
Incorporated into the EBSCO systems EBSCO Management
IT Group
Algorithms including:
1. Scoring modlules
2. Navigation
3. Recommendation calculation
4. Global Algorithm across different modules and return
5. Ability to take tests in various modes such as : Answer
mode, assimilation mode, etc.
Well-tested and verified as working
Meets scoring requirements
Available to the project when needed
1. Instructions for completing the chosen certification
2. Courses / tutorials / reference libraries
3. Testing preparation / practice tool
4. Practice tests for final certification and recommendations for tutorials
to better the results
Comprehensive
Current
Complete
Meets minimum requirements for
Physically Accessible
ADA compliance
Repeatable and / or able to start where left off
Recorded results and progress
Progress monitored
Privacy on / off Active Military
Image Selection Group
Images and design of each page as required for each
Military Branch
Reusuable images where appropriate
Customize for each center (Active Military, Military family,
Transitioning Military)
Correct as defined
Ready to use as requested by the project
1. Instructions for completing the chosen certification as well as
occupational match for civilian careets
2. Courses / tutorials / reference libraries
3. Testing preparation / practice tool
4. Practice tests for final certification and recommendations for tutorials
to better the results
Comprehensive
Current
Complete
Meets minimum requirements for
Physically Accessible
ADA compliance
Repeatable and / or able to start where left off
Recorded results and progress
Progress monitored
Privacy on / off
Transitioning Military
1. Instructions for completing the chosen certification includes
preparation and tutorials for educational testing such as GED, SAT, etc.
2. Courses / tutorials / reference libraries
3. Testing preparation / practice tool
4. Practice tests for final certification and recommendations for tutorials
to better the results
Comprehensive
Current
Complete
Meets minimum requirements for
Physically Accessible
ADA compliance
Repeatable and / or able to start where left off
Recorded results and progress
Progress monitored
Privacy on / off
Military Families
Structure define
Images selected
Pages designed
Development by IT Group Content Development Testing DEMO / Project Complete
SIPOC
Reques
t
receive
d to
create a
DEMO
Creating
training
for
Military
use
DEMO
created
and
ready to
use
(RTU)

8. SIPOC
Run the
Sales
Demo for
the
Military
Understand
the structure
of each center
Prepare to
load the
template for
IAPPS
Validate
functional
and content
Start
End

9. Process Map
1.Login to Open
the Library
4. Open myCenter
Active tutorials, tests
3. First login process
First
logi
n
SOP Software package
SOP Internet connection
SOP Access configuration
N Student
Access to the
library
Successfu
l Login
2. Contact
Customer service
Y
N
6. Get Recommendations
for studying based upon
scores
SOP Request email,
Procedures
N Customer service rep
SOP Select Study direction
N Student
Start
Resolution
N
Y
Create myCenter
SOP Select Study direction
N Student
Pass
test
N
Y
End
5. Work with tutorials
and tests
SOP Software package
N Student
Get Scores
SOP Software package
X Scores
Update myCenter
List of tutorials and tests

10. Fishbone Diagram

11. C&E

12. C&E Score
0
50
100
150
200
250
300
350
400
450
Score

13. C&E Totals
0 200 400 600 800 1000 1200 1400
1. Library Setup
2. Contact Cutomer Service
3. First login Process
4. Open myCenter
5.Work with tutorials
6.Get Recommendations
Totals

14. Control Plan