Please PFA my updated resume.

1. Ejaz Hussain
52/65 U-Block DLF Phase 3, Gurgaon
Cell: +91 8054706305
Email: Ejazhussain28@gmail.com
Career Objective:
To secure a challenging position that utilizes my years of experience, while allowing me the
opportunity to grow professionally.
Educational Qualifications:
Year Degree Institution Board/University Subject Percent
2015 B. Tech(ECE) Lovely
Professional
University
Lovely Professional
University
E.C. E 60
2011 12th
K.V Sulur
C.B.S. E
PCM 75
2009 10th
K.V Sulur
C.B.S. E All 84
Summer Internship:
 Institution: Cognizant
 Description: Attended training on Data Analytics and DBMS.
Work Experiences:
(1) Company Name-Competent Synergy (Snapdeal Process), Chandigarh
 Duration- 27th
August 2015 to 30th
March 2016
 Designation- Process Associate
 Department- Snapdeal Support
Responsibilities:
o Resolving all the queries related to orders placed and provide the support for all the
product on portal

2. (2) Company Name- Genpact India, Gurgaon
 Duration- 30th
March 2016 to 29th
May 2017
 Designation- Process Associate
 Department- Hand Held Products (HHP for Android devices)
Responsibilities:
o Good experience in receiving inbound calls and giving technical support to Samsung
mobile users.
o Worked with upper management to ensure appropriatechanges were made to improve
customer satisfaction.
o Supporting pilot batch of Samsung pay in Indian for Indian users.
(3) Company Name- Accenture, Gurgaon
 Duration- 30th
May 2017 –12th
November 2018
 Designation- IT Associate
 Department- ATCI
 Responsibilities:
o Resolve issues with setup/upgrades/migration/issues Office 365, Skype for Business, Office
productivity suits etc.
o Monitoring network devices using Orion (SolarWinds) and perform the initial checks in
case of any network issues.
o Managing various daily Operational reports related to outage, tickets raised and network
traffic to ensure smooth functioning of the network.
o Facilitate resolution of technical issues and perform incident management support and
follow up on an as needed basis with employees, managers, & IT teams worldwide.
o Working experience on Windows 2008 and above Group Policies, DNS, DHCP etc and
working experience on Backup Administration through Symantec Backup Exec & Netback
up.
o Helping wide range of internal and external clients to provide technical expertise.
o Helping clients in identifying process for RPA with process improvements if required.
o Communicating effectively with clients to ensure they are updated with the status of their
request.
o Developing scripts using Automation Anywhere to automate different types of
windows/Web based application.
o Automated manual tasks using AA commands like Web Service command, services
command to check server status, Active Directory to add IDs in LDAP group, getting alerts
if application gets crashed.
o Worked on the automation of application checkouts using Web recorder, Image
recognition and OCR commands.
o Automated manual task of logging into the server and checking application logs.

3. (4) Company Name- Virtusa, Gurgaon
 Duration- 08th October 2018(currently working)
 Designation- Senior Analyst
 Department- Google Ads Optimization & Analytics
Responsibilities:
o Search Contents on Websites to create Ads as per Google Guidelines
o Review Ads / Contents given by Google and fix quality issues / policy violation.
o Created A Bot which gets triggered every time a report comes in (excel format
, csv format) andautomaticallyemailsthesametothe respectiveleadforfurther analysis.
o Developing scripts using Automation Anywhere to automate different types of
windows/Web based application.
Extra-Curricular Activities:
 Participated in Gyanmanthan,Lovely Professional University, 2012
 Representative in BHARTIYA VIGYAN SAMMELAN (BVS)-2012.

Strength:
 Taking initiatives and working with minimal guidance.
 Can work effectively in a group as well as an individual.
Hobbies:
 Listening To EDM music
 Playing Football
 Reading novels
Personal Information:
 Date of Birth : July 27, 1993
 Marital Status : Unmarried
 Nationality : Indian
 Language Known : Hindi, English, Urdu
Declaration:
I hereby declare that above statements are true to the best of my knowledge & belief.
Place: (Ejaz Hussain)
Date