2. MinorServiceLogistics
New and promising
Service Logistics is a relative new and promising application
domain for port and industry related companies located in
the Port of Rotterdam area. Adequate service logistics assists
asset owners and users in setting up successful and profes-
sional logistics support of high-tech, high-value capital goods
such as port equipment, terminal systems, ships and indus-
trial installations, during their operational life.
Service Logistics incorporates all technical and business
logistics knowledge and competences necessary to efficiently
and effectively create custom-tailored logistics service pack-
ages for durable (capital) goods during their total life cycle.
This minor gives knowledge and understanding of the impor-
tance of logistics to support the reliability, availability,
maintainability, safety, sustainability and supportability of
high-tech and/or capital-intensive systems that are being
used in the Rotterdam port area, including the stevedoring
sector and the process and power industry. Looking at tech-
nological objects like quay cranes, bulk tanks, refineries or
ships one might ask “what logistics can contribute to all
phases of existence and output of the system.” Logistical
decisions and variables play a role during all life cycle phases,
as: design, construction, commissioning, use and disposal of
technological objects. Especially in the use phase, logistics
can positively influence the economic and technological life
span. Proper application of service logistics extends the
systemlifeexpectancy.Itsupportscrucialbusinessprocesses
that ask for investments and company policies concerning
reliability, availability, maintainability and safety. The main
purpose of service logistics is to safeguard and provide a sus-
tained and prolonged system capability, thereby contributing
to the availability in terms of productivity.
3. MinorServiceLogistics
The minor Service Logistics is divided in four areas. Two are
technology and economics driven, namely service manage-
ment and life cycle management. The other two, which are
supply chain management and inventory management, are
logistics driven.
The domain of this minor program is the service logistics
business in the Port of Rotterdam, it includes manufacturers
and users/owners of capital goods in the Port, such as: port
equipment, terminal systems, process & power industry,
shipping companies and logistics service providers.
Module 1 - Systems analysis, design &
(re)-engineering
Systems design, systems theory, system analysis; techno-
logical, economical and eco-systems; system behavior; life
cycle management, system supply and resources; integrated
logistics support; systems reengineering, RAMSSS-model.
Module 2 - Service organizations and
stakeholders
Products versus services, service level agreements, service
determinants, typologies, actors, business sectors, over-
views, maturity levels.
Module 3 - Coordination in the service
supply chain
Planning and coordination, models and practice in service
supply chains, trends, risk management; maintenance plan-
ning and scheduling.
Module 4 - Inventory management: spare
parts, consumables and tools.
Classical inventory models versus modern ones, logistical
decisions for different inventories, purchase management,
technical procurement, supply design, criticality models, ser-
vice levels.
Module 5 - Total cost of ownership
Cost management, life cycle cost calculation, technical pur-
chase, total value of ownership, information management.
Module 6 - Service Excellence: research
on best performing practices with a five-
years-from-now projection
Servitization; metrics and performance models in service
logistics, practical application, maturity levels, business
cases, information management; innovation management.
Module 7 - Asset Management and
Maintenance Management
Use profiles of assets; corrective, preventive, and condition-
based maintenance; the organization of maintenance, in and
outsourcing, subcontracting, overhaul (crane, ship), turna-
round (industry).
Module 8 - The Human factor
Project management, (customer) service management, risk
management, change management, quality management.
Program minor Service Logistics
4. Rotterdam Mainport University of
applied sciences
Lloydstraat 300
3024 EA Rotterdam
The Netherlands
+31 (0) 10 44 86 400
www.rotterdammainportuniversity.nl
Contact details
Rotterdam Mainport University of applied science
Edwin Langstraat, coordinator Minor Service Logistics
Telephone: +31 (0)10 44 86 046 Room 12.01
E-mail: e.langstraat@hr.nl
April 2014, program is subject to change
Practical information
Target group
Students should be interested in logistics, engineering, technology, business econom-
ics and the management of organizations. Students from logistics programs of inter-
national partner universities are allowed to do this minor as well.
It is strongly advised that the students have acquired basic competencies in Operations
Research, so that they can apply advanced analytical methods and supportive statisti-
cal methods to help make better decisions. A minimum of 115 ECTS credits is required
or a written statement from the Examination Board, representing the student’s Institute.
Start and Duration
Courses start in September. The minor lasts two terms. The minimum number of
participants is ten; the maximum number of participants is thirtyfive.
Credits
30 credits (ECTS)
Study load
40 hours a week on average.
Language
English
Tuition
This minor uses a wide variety of learning
methods but focuses on independent learn-
ing. Efforts are made to incorporate practi-
cal situations as much as possible. In order
to achieve this, guest speakers will be
invited and you will work on realistic case-
studies. Other important components are
carrying out research in practical situations
and excursions to companies.
