This 2013 presentation at the Rocky Mountain Quality Conference examines John Kotter's work on change management in the context of major Lean Six Sigma initiatives. "See-feel-change" is a more powerful motivator than "analyze-think-change."

1. The Essentials
of Change
Ed Powers, COO
The Giving Plan, LLC
www.g2gcollection.com
Ed.Powers@thegivingplan.com
970-235-0078
Rocky Mountain Quality Conference 2013

2. Lean Six Sigma Presentation

3. Lean Six Sigma Presentation
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5. Lean Six Sigma Presentation
Proposed solution:
• 3x faster
• 70% reduction in cost
• 8:1 ROI

6. A few months later…

7. John Kotter
• Professor of Leadership, Emeritus at the Harvard
Business School
• Co-founded Kotter International
• 20 years studying leadership and change

8. Kotter’s Assertion
Source: Kotter, J. P. and Cohen, D.S. (2002). The Heart of Change: Real-Life Stories of How People
Change Their Organizations
“People change what they do
less because they are given
analysis that shifts their
thinking than because they
are shown a truth that
influences their feelings…
The flow of see-feel-change
is more powerful than that of
analysis-think-change.”

12. Why?
Innovators LaggardsEarly
Adopters
Early
Majority
Late
Majority
Source: Rogers, E.M. (2003). Diffusion of innovations.

15. Emotional Reactions

16. Deming Was Right... Again!
“Remove barriers
that rob people of
pride of
workmanship.”
Source: Deming, W. E, (1982) Out of the Crisis

17. Other Examples
• Show a videotape or play a phone
recording from an angry customer
• Display a photographic montage of piles of
company waste in a landfill
• Read aloud anonymous comments from
the employee survey
• Watch a user struggling to learn your new
software application over a remote TV link

18. Exercise
• Get acquainted
• Discuss current or new projects that are
(or may suffer from) losing momentum
• Brainstorm creative ways to “show,” not
“tell,” that can prompt people to act
• Choose the best example
• Present

19. Kotter’s 8-Step Process
1. Increase urgency
2. Build the guiding team
3. Get the vision right
4. Communicate for buy-in
5. Empower action
6. Create short-term wins
7. Don’t let up
8. Make change stick

20. Volunteer with RMPEx!
www.rmpex.org

21. Examiner Benefits
• Learning
• Networking
• Giving back!
Contact Jim Walker,
Award Program
Director:
DrJimW@hotmail.com
www.rmpex.org

22. Summary
• Remember Kotter: “The flow of see-feel-
change is more powerful than that of
analysis-think-change.”
• Show, then tell
• Lead the change
• Consider volunteering with Rocky
Mountain Performance Excellence
(www.rmpex.org)