The Essentials
of Change
Ed Powers, COO
The Giving Plan, LLC
www.g2gcollection.com
Ed.Powers@thegivingplan.com
970-235-007...
Lean Six Sigma Presentation
Lean Six Sigma Presentation
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Performance
Lean Six Sigma Presentation
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A B C D E F
Factors
Lean Six Sigma Presentation
Proposed solution:
• 3x faster
• 70% reduction in cost
• 8:1 ROI
A few months later…
John Kotter
• Professor of Leadership, Emeritus at the Harvard
Business School
• Co-founded Kotter International
• 20 year...
Kotter’s Assertion
Source: Kotter, J. P. and Cohen, D.S. (2002). The Heart of Change: Real-Life Stories of How People
Chan...
Why?
Innovators LaggardsEarly
Adopters
Early
Majority
Late
Majority
Source: Rogers, E.M. (2003). Diffusion of innovations.
Emotional Reactions
Deming Was Right... Again!
“Remove barriers
that rob people of
pride of
workmanship.”
Source: Deming, W. E, (1982) Out of ...
Other Examples
• Show a videotape or play a phone
recording from an angry customer
• Display a photographic montage of pil...
Exercise
• Get acquainted
• Discuss current or new projects that are
(or may suffer from) losing momentum
• Brainstorm cre...
Kotter’s 8-Step Process
1. Increase urgency
2. Build the guiding team
3. Get the vision right
4. Communicate for buy-in
5....
Volunteer with RMPEx!
www.rmpex.org
Examiner Benefits
• Learning
• Networking
• Giving back!
Contact Jim Walker,
Award Program
Director:
DrJimW@hotmail.com
ww...
Summary
• Remember Kotter: “The flow of see-feel-
change is more powerful than that of
analysis-think-change.”
• Show, the...
RMQC 2013: The Essentials of Change
RMQC 2013: The Essentials of Change
RMQC 2013: The Essentials of Change
RMQC 2013: The Essentials of Change
RMQC 2013: The Essentials of Change
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RMQC 2013: The Essentials of Change

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This 2013 presentation at the Rocky Mountain Quality Conference examines John Kotter's work on change management in the context of major Lean Six Sigma initiatives. "See-feel-change" is a more powerful motivator than "analyze-think-change."

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RMQC 2013: The Essentials of Change

  1. 1. The Essentials of Change Ed Powers, COO The Giving Plan, LLC www.g2gcollection.com Ed.Powers@thegivingplan.com 970-235-0078 Rocky Mountain Quality Conference 2013
  2. 2. Lean Six Sigma Presentation
  3. 3. Lean Six Sigma Presentation 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Performance
  4. 4. Lean Six Sigma Presentation 0% 20% 40% 60% 80% 100% 120% 0 1 2 3 4 5 6 A B C D E F Factors
  5. 5. Lean Six Sigma Presentation Proposed solution: • 3x faster • 70% reduction in cost • 8:1 ROI
  6. 6. A few months later…
  7. 7. John Kotter • Professor of Leadership, Emeritus at the Harvard Business School • Co-founded Kotter International • 20 years studying leadership and change
  8. 8. Kotter’s Assertion Source: Kotter, J. P. and Cohen, D.S. (2002). The Heart of Change: Real-Life Stories of How People Change Their Organizations “People change what they do less because they are given analysis that shifts their thinking than because they are shown a truth that influences their feelings… The flow of see-feel-change is more powerful than that of analysis-think-change.”
  9. 9. Why? Innovators LaggardsEarly Adopters Early Majority Late Majority Source: Rogers, E.M. (2003). Diffusion of innovations.
  10. 10. Emotional Reactions
  11. 11. Deming Was Right... Again! “Remove barriers that rob people of pride of workmanship.” Source: Deming, W. E, (1982) Out of the Crisis
  12. 12. Other Examples • Show a videotape or play a phone recording from an angry customer • Display a photographic montage of piles of company waste in a landfill • Read aloud anonymous comments from the employee survey • Watch a user struggling to learn your new software application over a remote TV link
  13. 13. Exercise • Get acquainted • Discuss current or new projects that are (or may suffer from) losing momentum • Brainstorm creative ways to “show,” not “tell,” that can prompt people to act • Choose the best example • Present
  14. 14. Kotter’s 8-Step Process 1. Increase urgency 2. Build the guiding team 3. Get the vision right 4. Communicate for buy-in 5. Empower action 6. Create short-term wins 7. Don’t let up 8. Make change stick
  15. 15. Volunteer with RMPEx! www.rmpex.org
  16. 16. Examiner Benefits • Learning • Networking • Giving back! Contact Jim Walker, Award Program Director: DrJimW@hotmail.com www.rmpex.org
  17. 17. Summary • Remember Kotter: “The flow of see-feel- change is more powerful than that of analysis-think-change.” • Show, then tell • Lead the change • Consider volunteering with Rocky Mountain Performance Excellence (www.rmpex.org)

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