Peter Woodford, Founder and CEO, ELi Technology Inc. – A Tag-Based Methodology for Caller Location in Next Generation

1. Helping YOU save lives
EENA 2021 Conference
October 7, 2021
Riga, Latvia
Helping YOU Save Lives
Benefits of a Tag-Based Methodology for
Next Generation Location

2. Helping YOU save lives
Agenda
Introduction
Tag-Based Methodology
Privacy
Benefits
Questions

3. Helping YOU save lives
Why location is SO important
BBC
Authorities said they initially struggled to trace the location of
her call and searched three buildings before identifying the
house at 03:00 (00:00 GMT) on Friday.
Romania, Alexandra Macesanu.
112 did not find her in time.
NBC News
Because she was inside a high rise, the location information
provided by the cell tower was way off. It took nearly eight
hours to find her.
Mary Thomas had a stroke. She called NY
911, but her speech was slurred and she
couldn’t tell them where she was.
Associated Press
Troy, New York, 45 min search. The 9-1-1 system provided
only a general location. Five officers, 3 firefighters and a
police dog searched each floor but could not locate his
apartment Authorities said
Student, Yeming Shen, dead after 9-1-1
rescuers cannot locate him
NBC
Recordings of 911 calls by a Pennsylvania man suffering a
stroke at a Chicago hotel reveal precious minutes lost
Pennsylvania Man Had Stroke &
Lost About 16 Million Brain
Cells as 9-1-1 Dispatchers
Figured Out Where He Was.
SVT Nyheter
När Susann Jäderblom blev biten av två hundar fick hon
livshotande skador. Hon ringde 9-1-1, men visste inte
adressen till huset där hon befann sig. Med ny teknik som nu
ska införas hade ambulansen kunnat skickas snabbare.
Ambulansen kunde inte hitta
Susann – hjälpen dröjde
European Electronic Communications
Code, Article 109
“…member States shall ensure that caller
location information is made available…
This shall include …handset-derived
caller location information…”

4. Helping YOU save lives

5. Helping YOU save lives
Verified Dispatchable
Address including:
Street name, building, floor,
and room numbers plus GPS
Lat, Long, Alt.
PSAP
Tag-Based Methodology Components
Location Services and
Location Database
TAG / BSSID

6. Helping YOU save lives
Tag-Based Methodology Demonstration

7. Helping YOU save lives
NENA Conference, 2021
Tag-Based Location Demonstration

8. 1. Where does the
location come from?
2. How does the
location get into the
system?

9. TAG
TAG
Location Database and
Services delivers the
dispatchable address
Tags are the missing
location element

10. Helping YOU save lives
ESInet
PSAP 1
PSAP 2
Tag Based Methodology
Location Service & NG112
call routing element
NG112 with Tag-Based localization: Any device, anywhere, anytime
Persons with
disabilities
Mobile SIP Apps
Ex Skype
Voice over Internet
Protocol
Additional Data
Sources for 112
Internet of Things
Mobile Applications
Ex 112 Apps
Social Media
Private Networks
BCF ESRP
ECRF
BCF

11. Helping YOU save lives
Thousands of Test Calls
380 Test Scenarios
Technical Audit
Completed: RI.SE
Research Institute of Sweden
8 Mobile Brands
Tested in USA, Canada,
Middle East & Europe
Tag-Based Location Real-World Testing
23+ Carriers

12. Helping YOU save lives
Location only
activated when
emergency
number is dialed
NEVER
associated to
an individual
Dynamic Tags
are encrypted
in transport
Secure
database
Only the PSAP
receives the
location
Privacy and the Tag-Based Methodology

13. Helping YOU save lives
Achieved outcomes of a Tag-Based methodology for dispatchable location include:
▪ call handling time reductions, 30-90 seconds saved
▪ stress reduction for callers and call takers
▪ enabler for Next Generation and future states
▪ More lives saved
Design Thinking Workshop with 112 Operator
Benefits of a Tag-Based Methodology
Helping YOU save lives

14. Helping YOU save lives
Questions?
Helping YOU Save Lives

15. Helping YOU save lives
For more information, contact:
Gustaf Nordenhök Peter Woodford
Senior Vice President, Europe Founder and CEO
gustaf.nordenhok@eli-technology.com peter.woodford@eli-technology.com
Helping YOU Save Lives