Presentation at the Innovation Theatre from Darren Mastropaolo, Director, Crisis Text Line International, USA.

1. Darren Mastropaolo - Director, International

2. Free, 24/7 support for people
in crisis via text.

3. Scalable Model

4. 3,700+ Crisis Counsellors
67 Mil. Messages
2x in 2017

6. HUMAN FIRST
NON-DISCRIMINATORY
CRISIS INTERVENTION
BEST-IN-CLASS TECHNOLOGY
SECURE
Core Principles

7. Texter

9. Crisis Counsellors

11. Supervisor

12. 12

13. Ladder-Up Risk Assessment
Suicidal
Thoughts
Has a Plan
Access to Means
Imminent Timeframe

14. Why
Imminent risk AND unwilling to safety plan
How many
Average 15 every 24 hours
When
24/7: most often 12am -6am est
Active Rescues

15. Algorithm

16. I just overdosed with Lithium and I’m
letting it build up in my system for a few
days.

17. Severity
over
Chronology

18. V150 Words:
die, cut, mg, overdose

19. V150 Words:
die, cut, mg, overdose

20. 53%Accuracy

21. Problem
I don’t want to die
I don’t want to kill myself
I’m standing on a bridge

23. Neural Networks (LSTMs)
V2

25. 86%Accuracy

27. Rubberband
Sleeve
Numbs
Prediction Engine

28. Smart
Proud
Brave
Recommendation Engine

29. Thank You!
crisistextline.org/international
crisistrends.org
darren@crisistextline.org