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INTEGRATED
CUSTOMER ON-BOARDING SOLUTION
INDEX
• About ECS
• Market Need & Solution
• Solution Overview
• Solution Modules
• Sequential Elements of Transaction
• Transaction Process Flows:
- e-KYC and e-CAF
- Aadhaar e-Sign
- Enterprise Digi Sign
About ECS
6
Leading
ASA / KSA Clients
130+
Leading
AUA / KUA Clients
800+
million
Aadhaar e-KYC
transactions
processed till date
40+
Employees spread
across Bengaluru,
Mumbai and Delhi
Formed in 2014 with a vision to develop highly secure, robust and
scalable transactional platforms.
MARKET NEED
Even today, many companies rely on paper-based
customer on-boarding processes that makes
customer acquisition transactions a lengthy and
expensive affair.
THE SOLUTION
The long wait times and high on-boarding costs
can be significantly reduced by adopting Digital
Acquisition processes through a solution that:
a) Cohesively digitizes all aspects of Customer
On-boarding while adhering to all regulatory
norms, and
b) Seamlessly integrates with internal Business
Applications as well as external ecosystems to
facilitate complete digital acquisition of
customers in a true sense.
SOLUTION OVERVIEW
- Mobile based integrated Customer On-boarding
solution.
- Automatically incorporates Aadhaar e-KYC, digital
generation of the on-boarding document and digital
signing of the acquisition document by both the
parties (Enterprise and Customer) through Aadhaar
e-Sign and Enterprise Digital Signing modules.
- Seamlessly integrates with Enterprise's CRM /
ERP systems as well as Aadhaar e-KYC / Aadhaar
Data Vault platform.
- Effortlessly facilitates the signing process and
digital customer acquisition on a real-time basis.
- Deployed in the Enterprise's DC / DR to ensure
complete data privacy.
SOLUTION
MODULES
e-CAF
Generation
Aadhaar e-Sign
&
Enterprise Digi
Sign
Aadhaar
e-KYC
Data storage
in Aadhaar
Data Vault
- Validation of
Aadhaar Number +
OTP / Biometrics
(2FA) and
downloading data
from UIDAI.
- Storage of Aadhaar
and associated data
in Data Vault.
- Population of data
retrieved from UIDAI in
Customer Acquisition
Form (CAF).
- Manual entry of other
relevant details by
Agent.
- e-Signing of CAF
document by end
customer by using
Aadhaar e-Sign
Module.
- e-Signing of CAF
document by
Enterprise by using
Enterprise Digi Sign
Module.
Sequential Transactions
e-KYC e-CAF
Generation
Aadhaar
e-Sign
Enterprise
e-Sign
Agent
Login
Capture of
Aadhaar
No. + 2FA
Validation of
Aadhaar No.
and 2FA by
UIDAI
Fetch demographic
details from
UIDAI
Population of data in
the Mobile
App
Storage of
Aadhaar No.
and data in
Aadhaar Data
Vault
Population of
Vault Token
No. in
CAF
Generation of e-CAF
/ e-Policy Document
(unsigned)
Transaction Process
Flow:
e-KYC and e-CAF
Generation
Start
Generation of
Document ‘Hash’
Capture
customer
consent +
Aadhaar + 2FA
Invoke APIs of
ESP / ASP and
send Document
‘Hash’ to ESP /
ASP
Extract e-KYC data
from UIDAI for
e-Sign
Generation of
Aadhaar e-Sign
by ASP / ESP
Generation of e-CAF
/ e-Policy Document
signed by the
customer.
Transaction Process
Flow:
Aadhaar e-Sign
Signing of
Document
‘Hash’ by
using eSign
Fetch signed
‘Hash’ from ESP /
ASP and embed
it in CAF Doc
Start
Transaction Process
Flow:
Enterprise Digi Sign
Generation of
Document
‘Hash’
(signed by the
customer)
Invoke APIs of
Enterprise
DSC Module
Send signed
‘Hash’ to PoS
Application
Signing of ‘Hash’
by using
enterprise’s DSC
Embedding
enterprise’s
Digital Signature
in the document
Generation of e-
CAF / e-Policy
Document
signed by both
parties
Start
Amit Joshi – Co-Founder
amit@eastcs.com
98208 75525

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Integrated Customer On-boarding Solution from ECS

  • 2. INDEX • About ECS • Market Need & Solution • Solution Overview • Solution Modules • Sequential Elements of Transaction • Transaction Process Flows: - e-KYC and e-CAF - Aadhaar e-Sign - Enterprise Digi Sign
  • 3. About ECS 6 Leading ASA / KSA Clients 130+ Leading AUA / KUA Clients 800+ million Aadhaar e-KYC transactions processed till date 40+ Employees spread across Bengaluru, Mumbai and Delhi Formed in 2014 with a vision to develop highly secure, robust and scalable transactional platforms.
  • 4. MARKET NEED Even today, many companies rely on paper-based customer on-boarding processes that makes customer acquisition transactions a lengthy and expensive affair. THE SOLUTION The long wait times and high on-boarding costs can be significantly reduced by adopting Digital Acquisition processes through a solution that: a) Cohesively digitizes all aspects of Customer On-boarding while adhering to all regulatory norms, and b) Seamlessly integrates with internal Business Applications as well as external ecosystems to facilitate complete digital acquisition of customers in a true sense.
  • 5. SOLUTION OVERVIEW - Mobile based integrated Customer On-boarding solution. - Automatically incorporates Aadhaar e-KYC, digital generation of the on-boarding document and digital signing of the acquisition document by both the parties (Enterprise and Customer) through Aadhaar e-Sign and Enterprise Digital Signing modules. - Seamlessly integrates with Enterprise's CRM / ERP systems as well as Aadhaar e-KYC / Aadhaar Data Vault platform. - Effortlessly facilitates the signing process and digital customer acquisition on a real-time basis. - Deployed in the Enterprise's DC / DR to ensure complete data privacy.
  • 7. - Validation of Aadhaar Number + OTP / Biometrics (2FA) and downloading data from UIDAI. - Storage of Aadhaar and associated data in Data Vault. - Population of data retrieved from UIDAI in Customer Acquisition Form (CAF). - Manual entry of other relevant details by Agent. - e-Signing of CAF document by end customer by using Aadhaar e-Sign Module. - e-Signing of CAF document by Enterprise by using Enterprise Digi Sign Module. Sequential Transactions e-KYC e-CAF Generation Aadhaar e-Sign Enterprise e-Sign
  • 8. Agent Login Capture of Aadhaar No. + 2FA Validation of Aadhaar No. and 2FA by UIDAI Fetch demographic details from UIDAI Population of data in the Mobile App Storage of Aadhaar No. and data in Aadhaar Data Vault Population of Vault Token No. in CAF Generation of e-CAF / e-Policy Document (unsigned) Transaction Process Flow: e-KYC and e-CAF Generation Start
  • 9. Generation of Document ‘Hash’ Capture customer consent + Aadhaar + 2FA Invoke APIs of ESP / ASP and send Document ‘Hash’ to ESP / ASP Extract e-KYC data from UIDAI for e-Sign Generation of Aadhaar e-Sign by ASP / ESP Generation of e-CAF / e-Policy Document signed by the customer. Transaction Process Flow: Aadhaar e-Sign Signing of Document ‘Hash’ by using eSign Fetch signed ‘Hash’ from ESP / ASP and embed it in CAF Doc Start
  • 10. Transaction Process Flow: Enterprise Digi Sign Generation of Document ‘Hash’ (signed by the customer) Invoke APIs of Enterprise DSC Module Send signed ‘Hash’ to PoS Application Signing of ‘Hash’ by using enterprise’s DSC Embedding enterprise’s Digital Signature in the document Generation of e- CAF / e-Policy Document signed by both parties Start
  • 11. Amit Joshi – Co-Founder amit@eastcs.com 98208 75525