1. BIKE PART SYSTEM PROCEDURES
Prepared By: Page 1 of 5 Issued 04/22/14
Store Operations
SPECIAL ORDERING BIKE PARTS
NEW ORDERING PORTAL
 Sports Authority has launched a new Bike Part Special Ordering System.
 The new Ordering System is designed to increase automation & ordering accuracy.
 Portal located in ‘Special Orders’ section of Game Plan, under ‘Sales Team Links.’
GENERAL ORDERING GUIDELINES
 Store must verify price & availability before placing an order. Failure to do so will result in
delays or cancelation of order.
 Please reference ‘Vendor Sites and Logins’ link on homepage for instructions for price &
availability verification.
 All warranty claims for Store & Customer-owned bikes must be submitted directly to
manufacturer.
CUSTOMER ORDERS (NEW ORDER – CUSTOMER)
 Use this option for both Customer responsibility orders & ECP orders.
CUSTOMER RESPONSIBILITY ORDERS
Step 1:
Select ‘Click To Start’ option
adjacent to ‘New Order-
Custome.r’
Step 2:
Enter Customer phone no. &
select ‘Lookup Customer.’ If
Customer is not found, select
‘Enter New Customer.’
STEP 3A:
If order is for new Customer
enter applicable Customer
Information & select ‘Save
Customer Information.’
STEP 3B:
If Customer is found in
system, select ‘Customer
Located – Continue.’
Customer information may be
updated by selecting “Edit
Customer Info.’
STEP 4:
For Customer responsibility
order, select ‘Customer –
Purchase’ from Order Type
drop-down menu.
STEP 5:
Select applicable Bike
Manufacturer & Bike Model.
AUTOMATIC MODE MANUAL MODE (FREE ENTRY)
STEP 6A (AUTO):
Automatic mode will apply to
most Diamondback and Trayl
bikes carried in 2013-14
assortment. Enter Serial
Number & any Store
Comments. Select ‘Start
Special Order.’
STEP 6B (MANUAL):
Manual Mode is for all bikes
not covered in Automatic
Mode. Begin by selecting
‘Other’ from Bike
Manufacturer menu. Enter
Bike Make, Bike Name,
Serial Number, and any
Store Comments. Select
‘Start Special Order.’

2. BIKE PART SYSTEM PROCEDURES
Prepared By: Page 2 of 5 Issued 04/22/14
Store Operations
STEP 7A (AUTO): Select
Category, Subpart & Vendor
for part needed. Select a
Vendor Part #. This will
generate part’s Cost & Retail
per unit. Select applicable
Quantity & ‘Add To Cart.’ If
part is not listed, or if price is
incorrect, select ‘Can’t Find
Part? Click Here For Free
Entry’ and reference Manual
Mode If bike needs parts
from multiple vendors,
separate order must be
placed.
STEP 7B (MANUAL): Select
Category, Part & Vendor. If
part not shown in category,
choose nearest match. Enter
a thorough Description of
part, along with Part Number
and Part Cost. Do not use
dollar sign ($) when entering
part cost. Do not leave Part
Cost blank. Retail will
generate automatically,
based on cost. Select
applicable Quantity. If bike
needs parts from multiple
vendors, separate order
must be placed.
STEP 8: Cart summary will
display. If more parts are
needed select ‘Add Additional
Items’. To modify part select
‘edit’ or ‘remove’ under
Action. If satisfied with
part(s) select ‘View/Print
Customer Quote.’
STEP 9: Customer Quote
will display retail price only
(hiding cost) along with an
Estimated Total (which
including tax & shipping).
Print screen & close.
STEP 10: Once Customer
Quote has been printed,
select ‘Submit Order.’

3. BIKE PART SYSTEM PROCEDURES
Prepared By: Page 3 of 5 Issued 04/22/14
Store Operations
ECP ORDERS
 The process for placing an ECP Order is nearly identical to the process for a customer
responsibility order, with the following exceptions:
STEPS 1-3: Follow Steps 1-3 from Customer Responsibility Orders
STEP 4 (ECP ORDER):
Select ‘Customer – ECP’ from
order type menu.
STEPS 5-8: Follow Steps 5-8 from Customer Responsibility Orders.
STEP 9 (ECP ORDERS):
Once all items have been
added to cart, click ‘Add SR
# From NEW.’
STEP 10 (ECP Orders):
Enter ‘ECP SR #.’ Select
‘Save SR.’
STEP 11 (ECP Orders):
Select ‘Submit Order.’
STORE RESPONSIBILITY ORDERS (NEW ORDER – STORE)
 Process for placing Store Responsibility order is nearly identical to Customer Responsibility
processes, with the following exceptions:
STEP 1: Select ‘Click To
Start,’ adjacent to ‘New
Order – Store.’
STEP 2: No customer
information needed. Resume
process beginning with
Customer Responsibility
Orders Step 5

4. BIKE PART SYSTEM PROCEDURES
Prepared By: Page 4 of 5 Issued 04/22/14
Store Operations
ORDER MANAGEMENT
Stores orders will be in one of four stages:
1. Submitted- Orders stores have placed, not yet processed at corporate.
2. Approved- Orders accepted at corporate, and placed with part vendors.
3. Closed- Orders completed by store. Customers have picked up bikes & paid for order (unless
an ECP). Bikes in Store Responsibility orders have been returned to the sales floor.
4. Cancelled- Orders cancelled by store (while in ‘Submitted’ stage) or at corporate.
Viewing Orders: To view
all current orders, select
‘Review Current Orders.’
Reviewing Orders: Orders
sorted by original date of
submission. Current stage is
listed in ‘Status’ column.
RINGING INSTRUCTIONS – CUSTOMER RESPONSIBILITY
DETAILS:
 When order is placed at corporate, store will be sent confirmation e-mail with
all pertinent information.
 Information will include: ‘Special Order Number’ (SO#), ‘Customer Account
Number’ (CA#) and order ‘Total’ (including retail price, shipping & tax).
 E-mail will include Special Order ringing instructions.
 E-mail should be printed and attached to work order.
 If E-mail is lost, information can be retrievied by clicking ‘Review Current
Orders’ on ordering homepage, finding order & selecting ‘Invoice.’
RINGING INSTRUCTIONS:
 ‘Special Order Proceedures’ can be found by selecting ‘Special Orders’ link
under ‘Sales Team Links’ on Game Plan.
 It can also be downloaded here.
 Ringing instructions begin with ‘Step 4’ of ‘Special Order Proceedures.’
 When ringing Customer, be sure to validate Bicycle Work Order with Special
Order transaction information. This information will be needed to close order.

5. BIKE PART SYSTEM PROCEDURES
Prepared By: Page 5 of 5 Issued 04/22/14
Store Operations
CLOSING AN ORDER
 Close orders only once customer has picked up bicylce (and paid, if applicable) or when repairs
on store owned bike have been completed.
 If order is a Customer Responsibility Order, all transaction information must be entered at time
of closing order. Stores should validate Bicycle Work Order to ensure the preservation of this
information.
STEP 1: Select ‘Review
Current Orders.’
STEP 2: Find order to close
& select ‘Close/Cancel.’
STEP 3: Enter Transaction
Date, Register #, and
Transaction #. Select ‘Close
Special Order.’ This
information can be omitted
on ECP orders and Store
Responsibility orders.