1. with consulting partner
PGA TOUR
Golf Course Properties, Inc.
RFP No.: 2285-01118
Maintenance & Management of
Joseph M. Bartholomew Sr.
Municipal Golf Course
May 31, 2011
2011 PGA TOUR ROOKIE JOSEPH BRAMLETT
AT TFTGNO YOUTH CLINIC - 2011 ZURICH CLASSIC

2. The Joe M. Bartholomew Municipal Golf Course at Pontchar-
train Park is named after a visionary and little-known golf
architectural genius named Joseph M. Bartholomew. An Af-
rican-American born in the 1880’s, he learned the game of
golf at the turn of the century as a caddie at Audubon Golf
Course. Copying the swings of the golfers for whom he cad-
died, Bartholomew quickly became skilled enough to play the
game and instruct others. He became such a good player—he
once shot a 62 at Audubon, he was allowed to play by club
members at the segregated club with the likes of Walter Hagan and Gene Sarazen. Bar-
tholomew also demonstrated a talent for course maintenance, and was later made keeper
of the greens at Audubon.
He took his landscaping talents over to Metairie Golf Club. A group of wealthy private club
members sent Bartholomew to New York to study golf course architecture under the tu-
telage of Seth Raynor in the 1920s. When Bartholomew returned to New Orleans, he un-
dertook some of the most brilliant golf course designs of that era: Metairie Country Club,
City Park No. 1, City Park No. 2. Although his toil and talents built these golf courses, Bar-
tholomew wasn’t allowed to play on any of them. He received little salary for several of the
courses he built.
In the 1950s, Bartholomew began work on Lake Pontchartrain Golf Course, a nine-hole course
that was expanded to 18 holes in 1957. In 1979, the layout was renovated and renamed the
Joe M. Bartholomew Sr. Golf course in honor of its designer, builder and first pro golfer.
Bartholomew later started a construction company and expanded his business into other
areas, including landscaping. As the years went by, his wealth grew, derived from successful
real estate investments and diversified assets. His contributions to Dillard and Xavier Univer-
sities endeared him to the academic community. Joe Bartholomew never strayed far from
his first love, though. He was a fixture at Pontchartrain Park well into his 70s. Even in declin-
ing health, his eyes would light up at the mention of the game of golf. In 1971, Bartholomew
had a stroke and on Oct. 12 of that year, he died.

3. RFP No. 2285‐01118 Maintenance and Management of Joe Bartholomew Golf Course
First Tee of Greater New Orleans/PGA TOUR Golf Course Properties, Inc.
TABLE OF CONTENTS
Letter of Commitment 1
Applicant’s Qualifications 2
The First Tee of Greater New Orleans
PGA TOUR Golf Course Properties
The Personnel 3
TFTGNO Board Members 4
PGA TOUR Golf Course Properties 7
Attachment A – Needed Services 8
A. TFT Agreement 8
B. CNO Agreement 8
C. Golf Course Management
Head Professional/Director of Golf 9
Superintendent 10
Proposed Standards
Reservations/Pre‐Arrival
Clubhouse Exterior/Entrance/Parking 12
Clubhouse Common Areas 13
Golf Shop and Outside Services 16
Staging and Starter Area 19
Course Marshal Services 20
Food and Beverage 21
Restaurant and Bar Conditions 23
Practice Facility Standards 25
Course Conditions and Markers 26
Golf Cart and Club Storage 29
Maintenance Facility Buildings and
Equipment Areas 30
Culinary Areas 31
D. Golf Course Maintenance 33
Greens 33
Tees, Fairways and Approaches, Roughs 34
Bunkers and Hazards 35
Course Service and Detail Standards 35
Practice Tees and Fairway 36
Putting and Chipping 37
The Clubhouse 38

4. RFP No. 2285‐01118 Maintenance and Management of Joe Bartholomew Golf Course
First Tee of Greater New Orleans/PGA TOUR Golf Course Properties, Inc.
TABLE OF CONTENTS (continued)
E. Other Minimum Requirements
Green & Cart Fees, Signage, Pro Shop 39
Food and Beverage
Staffing, Community Programming 40
TFTGNO Programming 41
TFTGNO‐NORDC programming 42
PGA of America/Play Golf America 42
F. Compensation
Deliverables 45
Wisner Grant
Proposed Revenue Sharing Agreement 46
G. Term 47
H. Insurance 47
ATTACHMENT C
Form DBE 1 – Metro Disposal 48
Form DBE 1 – Luther Speight & Co. 49
ATTACHMENT F
CNO – Conflict of Interest Disclosure Affidavits 50
APPENDIX A
Technical Proposal 51
APPENDIX B, C
Financial Plan/Maintenance Budget
Pro Forma ‐ Temporary Facilities for 18 months 57
Pro Forma – Most Likely Scenario – 32,000 Rounds 61
Pro Forma – 28,000 Rounds 65
Pro Forma – 24,000 Rounds 69
ATTACHMENTS D‐E‐G‐H
AFFIDAVITS
Tax Clearance Authorization 73
Convicted Felon Affidavit 74
Identification of Subcontractors 75
Non‐Solicitation Affadavit 76
ADDENDUM A
Memorandum of Understanding 77

5. RFP No. 2285‐01118 Maintenance and Management of Joe Bartholomew Golf Course
First Tee of Greater New Orleans/PGA TOUR Golf Course Properties, Inc.
TABLE OF CONTENTS (Continued)
ADDENDUM B
Organizational Chart 80
Staffing Plan 81
ADDENDUM C
Resumes of Staff
Dwayne Ray Cormier‐Executive Director 82
Terry Mauney, PGA‐ Head Golf Professional 84
John J. Thornbor, GCSAA – Superintendent 87
Arthur L. Gilbert, Former Head Golf Pro (Asst.) 90
Jerell Michael Field, PGA Apprentice 91
Aaron M. Oliver, PGA Apprentice 92
Luke Farabaugh, PGA
Chair, JMBMGC Management Committee 93
Robb Arnold, GCSAA, TPC Louisiana 94
John Hugghins, Senior Vice President, PGA TOUR GCP 94A
ADDENDUM D
TFTGNO Board Resumes
Smith Crocken, Jr., President 95
Kelly M. Gibson, Vice President 97
Edward Michael Halpern, Secretary 98
Michael H. Rodrigue, Treasurer 99
Luke Farabaugh 100
Louis B. Keyes 101
Dwayne G. Bernal 104
Patsy D. Green 107
Sandra Diggs Miller 109
Kevin M. Neyrey 110

6. RFP No. 2285‐01118 Maintenance and Management of Joe Bartholomew Golf Course
First Tee of Greater New Orleans/PGA TOUR Golf Course Properties, Inc.
List of Tabs (in descending order)
ATTACHMENT A (Wide Tabs)
Section A & B
TFT & CNO Agreement
Section C
Golf Course Management
Section D
Golf Course Maintenance
Section E
Compensation, Term, Insurance
Document Section
Attachment C
DBE
Attachment F
Conflict of Interest
Appendix A
Technical Proposal
Appendix B, C
Financial Pro Formas/Maintenance Budget
Attachment D‐E‐G‐H
Affadivits
Addendum A
PGA/TFTGNO M.O.U.
Addendum B
Staffing & Org Chart
Addendum C
Personnel
Addendum D
TFTGNO Board

7. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
1
May
31,
2011
The
First
Tee
of
Greater
New
Orleans
1050
South
Jefferson
Davis
Parkway,
Suite
237
New
Orleans,
LA
70125
Bureau
of
Purchasing
Attention:
Chief
Procurement
Officer
(CPO)
1300
Perdido
St.,
Suite
4W07
New
Orleans,
Louisiana
70112
504.658.1550
Re:
RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
Dear
Chief
Procurement
Officer:
The
First
Tee
of
Greater
New
Orleans
(TFTGNO)
with
consulting
partner
PGA
TOUR
Golf
Course
Properties,
Inc.
(PGATGCP)
are
pleased
to
offer
a
response
to
the
City
of
New
Orleans’
Request
for
Proposals
(RFP)
to
manage
and
operate
Joe
M.
Bartholomew
Sr.
Municipal
Golf
Course
(JMBMGC).
Attached
please
find
our
management
proposal
for
your
review.
We
believe
that
we’ve
assembled
the
right
team
for
this
endeavor
and
have
the
support
of
members
of
the
Gentilly
political
community,
as
well
as
homeowner
organizations
in
Pontchartrain
Park,
Pontilly,
and
the
greater
Gentilly
area.
We
look
forward
to
talking
with
the
City
of
New
Orleans
regarding
the
next
step.
Thank
you
in
advance
for
your
kind
attention
to
our
proposal.
The
First
Tee
of
Greater
New
Orleans
agrees
to
use
its
Best
Efforts
to
fully
comply
with
the
DBE
Program,
including
all
reporting
requirements
and
any
specific
contract
goals
for
DBE
participation.
Sincerely
Dwayne
Ray
Cormier,
M.Ed
Executive
Director
First
Tee
of
Greater
New
Orleans
dcormier@thefirstteenola.org
504.975.5578
cell
504.304.3309
office
Dwayne Ray
Cormier,
M.Ed.
Digitally signed by Dwayne Ray Cormier,
M.Ed.
DN: cn=Dwayne Ray Cormier, M.Ed., o=The
First Tee of Greater New Orleans,
ou=Executive Director,
email=dcormier@thefirstteenola.org, c=US
Date: 2011.05.31 09:37:07 -05'00'

8. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
2
Applicant’s
Qualifications
The
First
Tee
of
Greater
New
Orleans
in
consultation
with
PGATGCP.
will
provide
a
premium
golf
experience
at
Joe
M.
Bartholomew
Municipal
Golf
Course.
The
PGA
TOUR
is
one
of
five
founding
partners
of
The
First
Tee
national
organization.
This
partnership
is
a
great
example
of
the
PGA
TOUR’s
commitment
to
The
First
Tee
chapters
and
the
communities
they
serve.
The
First
Tee
of
Greater
New
Orleans
Chartered
at
the
Joe
M.
Bartholomew
Municipal
Golf
Course
on
December
1,
2003,
The
First
Tee
of
Greater
New
Orleans
has
a
clear
mission:
we
use
the
game
of
golf
to
positively
impact
the
lives
of
young
people,
providing
educational
programs
that
build
character,
instill
life-­‐enhancing
values
and
promote
healthy
choices.
Founded
in
1997
by
the
World
Golf
Foundation
and
four
other
partners,
The
First
Tee
chapters
around
the
world
have
introduced
golf
and
“core
values”
to
more
than
5
million
young
people
and
have
established
relationships
with
more
than
750
golf
facilities.
The
First
Tee
home
office
has
partnerships
with
24
national
partners
and
corporations
like
Walmart,
Coca-­‐Cola,
Toro
and
Club
Cars
work
with
local
chapter
in
producing
revenues
through
a
variety
of
promotional
efforts.
Locally,
TFTGNO
uses
the
game
of
golf
to
teach
young
people
nine
core
values—honesty,
integrity,
sportsmanship,
respect,
responsibility,
courtesy,
confidence,
judgment
and
perseverance.
This
year
our
programming
will
touch
2,500
young
people
ages
five
to
17
through
a
variety
of
programs
in
a
number
of
venues,
including
NORDC
seasonal
golf
programming,
and
TFTGNO
LIFE
SKILLS
Programming
at
City
Park,
TPC
Louisiana
and
Bayou
Barriere.
The
First
Tee
Chapters
in
Jacksonville,
San
Francisco
and
East
Baton
Rouge
Parish
manage
municipal
golf
courses
as
part
of
their
missions.
Our
model
chapter
is
Jacksonville,
Florida.
The
First
Tee
has
a
partnership
with
the
city,
PGA
Golf
Course
Properties,
Inc.,
and
TPC
Sawgrass.
All
of
our
organizational
structure
and
governance
is
modeled
after
TFT
in
Jacksonville.
The
PGA
TOUR
Golf
Course
Properties,
Inc
The
PGA
TOUR
is
synonymous
with
the
highest
order
of
professional
golf,
and
it
is
among
the
most
respected
organizations
in
professional
sports
worldwide.
As
a
subsidiary
of
the
PGA
TOUR,
the
PGA
TOUR
Golf
Course
Properties,
Inc.
holds
itself
to
these
same
standards
of
exceptional
quality.
Their
mission
is
to
maintain
superior
golf
courses
and
facilities
that
are
most
ideal
to
host
the
PGA
Tournaments
and
events.
Local
PGA
TOUR
facilities
allow
foundations
to
raise
millions
of
dollars
for
area
charities.
TPC
Louisiana
hosts
the
Zurich
Classic,
the
annual
charitable
fundraiser
for
the
FORE!KIDS
foundation.
PGA
TOUR
Golf
Course
Properties,
Inc.
owns
and/or
operates
30
premier
private,
resort
and
daily
fee
golf
properties
that
provide
recreational
golfers
with
the
unique
opportunity
to
test
their
skills
on
the
same
layouts
where
the
world’s
best
golfers
compete.
Each
golf
course
may
be
distinctive
in
character
but
is

9. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
3
consistent
in
quality.
TPC
courses
are
known
for
their
outstanding
conditioning
and
amenities,
as
well
as
a
commitment
to
environmental
excellence.
The
Personnel
Listed
below
are
names
and
bios
of
the
personnel
from
the
TFTGNO-­‐PGATGCP
partnership
who
will
provide
professional
golf
management
services
for
the
Joe
M.
Bartholomew
Municipal
Golf
Course.
Detailed
resumes
and
curriculum
vitae
of
all
principals
performing
services
are
included
in
the
addendums.
The
First
Tee
of
Greater
New
Orleans
Dwayne
Ray
Cormier,
M.Ed,
Executive
Director
of
the
First
Tee
of
Greater
New
Orleans
A
sports
management
professional,
Cormier
has
a
master’s
degree
in
Sports
and
Leisure
Management
from
Florida
A&M
University.
He
played
college
golf:
his
team
came
in
second
in
the
PGA
of
America
2007
National
Golf
Tournament
NAIA
division.
He
discovered
golf
at
11
when
a
board
member
of
the
boys
home
in
which
he
resided
took
him
to
a
golf
course.
Cormier
has
worked
at
three
top
100
and
two
TPC
network
golf
courses,
and
has
taught
golf
in
The
First
Tee
system
as
a
volunteer
and
employee
over
six
years.
Terry
Maundy,
PGA,
Director
of
Programs
and
Instruction
for
The
First
Tee
of
Greater
New
Orleans
Coach
Terry
Maundy
was
elected
to
PGA
membership
in
1980
and
played
five
years
on
the
PGA
Tour,
three
years
on
the
Nationwide
Tour
and
five
years
on
the
Champions
Tour.
He
has
held
PGA
Golf
Director
titles
at
three
public
golf
clubs,
increasing
revenues
at
two
of
the
clubs
between
18
and
25
percent.
Maundy
has
managed
golf
budgets,
staff,
inventories,
scheduling
and
public
relations
at
these
facilities
and
has
given
over
5,000
golf
lessons.
He
is
a
recognized
First
Tee
Coach,
and
has
written
over
500
lesson
plans
and
has
trained
12
golf
pros
and
over
60
volunteers
in
The
First
Tee
curriculum.
John
Thomas
Thornburg,
proposed
Golf
Course
Superintendent
Thornbor
started
as
a
caddy
at
the
New
Orleans
Country
Club
at
age
16,
and
has
worked
as
a
golf
cart
technician,
and
an
equipment
manager
at
the
NOCC
and
Lakewood
Country
Clubs.
In
1992,
he
worked
for
the
city
of
New
Orleans
as
Assistant
Superintendent
at
the
Joe
M.
Bartholomew
Municipal
Golf
Course
and
subsequently
became
superintendent
at
the
Lakewood
Golf
Club
and
the
New
Orleans
Naval
Air
Station
Golf
Course.
Post
Katrina,
Thornbor
assisted
in
the
rebuild
of
the
Metairie
Country
Club.
He
has
worked
as
an
independent
contractor
for
the
PGA
Tour
special
operations
division
since
1989.
Arthur
L.
“Ducky”
Gilbert,
Assistant
Pro
Gilbert
was
the
former
head
pro
at
the
Pontchartrain
Park
facility
pre-­‐Katrina.
A
former
PGA
Golf
Tour
Golf
School
participant
in
New
York,
Austin,
Brownsville
and
Myrtle
Beach,
Gilbert
participated
in
the
Black
Golfer’s
Tour
for
nearly
a
decade,
placing
consistently
in
the
top
ten
golfers.
For
the
past
11
years,
he’s
chaired
the
Junior
Golf
Clinic
Fair
Play
Foundation
Celebrity
Golf
Tournament,
and
has
taught
junior
golfers
at
the
TPC
golf
course
with
golf
pro
Kelly
Gibson.
Aaron
M.
Oliver
and
Jerell
Michael
Fields,
Assistant
Pros,
PGM
graduates.
They
will
work
in
the
clubhouse
and
assist
with
programming.

10. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
4
The
First
Tee
of
Greater
New
Orleans
Board
Members
Smith
Crocken,
Jr.,
President
A
founding
member
of
the
First
Tee
Board
of
Directors,
Smith
Crocken,
Jr.
retired
as
Secretary-­‐Treasurer
from
the
Amalgamated
Union
local
1560
after
serving
22
years
in
union
leadership.
Since
1990,
Crocken
has
been
an
avid
supporter
of
Junior
Golf.
He
served
as
President
of
the
Crescent
City
Golf
Foundation,
a
golf
club
which
provided
young
golfers
an
opportunity
to
in
the
Junior
Golf
Program.
Crescent
City
Golf
Foundation
later
joined
with
the
Metro
New
Orleans
Golf
Foundation
and
used
their
resources
to
encourage
area
young
people
to
compete
in
the
Arrowhead
and
Gulf
States
Junior
Tour.
Kelly
Gibson,
Vice
President
Gibson,
a
former
PGA
TOUR
professional,
is
a
native
of
New
Orleans
and
grew
up
playing
golf
at
Brechtel.
He
is
a
graduate
of
Lamar
College
and
has
been
a
member
of
the
PGA
TOUR
for
21
years.
Along
with
other
Louisiana
natives,
He
raised
a
combined
$2
million
to
aid
thousands
of
Hurricane
Katrina
and
Rita
victims
and
disaster
workers.
Gibson
was
honored
in
2006
with
the
Golf
Writers
Association
of
America’s
Charlie
Bartlett
Award.
He
joined
TFTGNO’s
Board
in
2007.
Ed
Halpern,
Secretary
Halpern
is
a
business
expert
and
owner
of
The
Prytania
Park
Hotel,
LTD,
and
the
Offices
1050,
LLC,
a
privately
held
executive
office
building.
A
graduate
of
Washington
University
in
Business
Administration
and
Marketing,
he
studied
economics,
art,
drama
and
history
at
City
University
and
Morely
College
in
London,
England.
Designated
as
employer
of
the
year
by
the
ARMY
Guard
&
Reserve
Forces,
Halpern
has
been
featured
in
New
Orleans
Magazine
and
is
a
former
board
member
of
the
New
Orleans
Convention
and
Visitors
Bureau.
Mike
Rodrigue,
Treasurer
A
board
member
since
2006,
Rodrigue
is
a
founding
member
of
the
Bayou
District
Foundation
and
is
President
and
CEO
of
RODCO
Insurance.
He
also
owns
the
ACME
Oyster
House
chain
of
restaurants.
An
alumnus
of
Tulane
University,
Rodrigue
has
been
involved
with
Fore!Kids
Foundation
and
other
New
Orleans
civic
and
philanthropic
initiatives
for
more
than
30
years.
He
was
Chairman
of
the
Board
for
Fore!Kids
Foundation
from
1998
to
2006
and
has
extensive
contacts
throughout
the
professional
golf
industry.
Randall
Hithe,
Past
President
As
an
executive
in
the
banking
industry,
Hithe
decided
working
nine-­‐to-­‐five
was
not
for
him.
In
1987,
he
purchased
an
existing
Jani-­‐King
franchise
for
$2,000
and,
in
the
six
years
that
followed,
he
grew
that
investment
into
a
multi-­‐million
dollar
company
and
the
largest
franchise
in
the
worldwide
Jani-­‐King
system.
Hithe
has
won
numerous
awards
including
Franchise
of
the
Year
honors
from
the
National
Franchise
Association.
He
also
has
created
a
scholarship
program
for
Xavier
University
School
of
Business
and
is
part
of
the
Business
Advisory
Council
at
Xavier.
Luke
Farabaugh,
JMBMGC
Management
Committee
Chair
A
native
of
New
Orleans,
Mr.
Farabaugh
began
playing
golf
at
the
age
of
13
at
City
Park
Golf
Course.
He
attended
high
school
at
Eleanor
McMain
and
attended
Auburn
University.
A
member
of
the
PGA
since

11. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
5
2001,
Farabaugh
is
a
member
of
the
Fore!Kids
Foundation
and
a
board
member
of
TFTGNO
since
2006.
His
resume
is
impressive:
General
Manager,
TPC
Louisiana
(Feb
2008
–
Current),
Interim
General
Manager,
TPC
Louisiana
(Dec
2005
–
Feb
2008),
Head
Golf
Professional,
TPC
Louisiana
(Jan
2004
–
Dec
2005);
Head
Golf
Professional,
TPC
Heron
Bay
(Mar
2003
–
Jan
2004);
Resident
Golf
Professional,
TPC
Myrtle
Beach
(Jan
2002
–
Mar
2003),
Assistant
Golf
Professional,
TPC
Myrtle
Beach
(Dec
1998
–
Dec
2001);
Apprentice
Golf
Professional,
TPC
Sawgrass
(May
1998
–
Dec
1998).
Louis
Bartholomew
Keyes,
Marketing
Committee
Chair
Keyes
is
a
successful
entrepreneurial
marketing
professional
with
more
than
20
years
of
progressively
increasing
responsibilities
in
creating
and
managing
food,
beverage
and
personal
care
businesses
that
have
generated
over
$23
billion
in
wholesale
sales
with
gross
margins
of
up
to
85%
for
the
world’s
largest
companies
in
wine
&
spirits,
food
and
entertainment
licensing.
Keyes
personally
created
new
business
opportunities
that
have
produced
$3.5
billion
in
profitable
revenues.
His
expertise
includes
outstanding
skills
in
creative
marketing,
business
strategies,
recruitment
and
development
of
winning
business
teams,
licensing,
product
enhancement,
alliances,
turnarounds
and
international
sales.
Dwayne
Bernal,
Fundraising
&
Development
Committee
Chair
As
owner
and
president
of
Royal
Engineers
and
Consultants,
Bernal
oversees
a
staff
of
45
employees
as
the
leading
local
provider
of
civil
design
and
engineering
consulting
services.
Post
Katrina,
Royal
Engineering
has
managed
the
daily
operations
for
the
company’s
hurricane
recovery
efforts,
working
with
public
and
private
entities
in
sewer
system
assessment,
bypass
pumping
operations
and
debris
removal
management.
Bernal
is
a
graduate
of
West
Point.
Sandra
Diggs-­‐Miller,
Legal
Committee,
Chair
Sandra
Diggs-­‐Miller
holds
the
position
of
Senior
Counsel
with
the
Entergy
Services,
Inc.,
Legal
Services
Department.
She
earned
her
Juris
Doctor
degree
from
Loyola
University
School
of
Law.
She
is
admitted
to
practice
law
before
the
state
and
federal
courts
in
the
State
of
Louisiana.
She
began
her
practice
with
the
prestigious
law
firm
of
Stone,
Pigman,
Walther,
Wittmann,
L.L.C.
where
she
focused
primarily
on
complex
commercial
litigation,
class
action
defense,
and
insurance
defense.
She
is
a
member
of
the
American
Bar
Association,
National
Bar
Association,
Louisiana
Bar
Association,
Minority
Corporate
Counsel
Association,
Corporate
Counsel
Women
of
Color,
and
the
Louis
Martinet
Society.
Patsy
Green,
Grants
Committee
Chair
Green
is
currently
the
Administrative
Coordinator
for
the
Louisiana
Stadium
and
Exposition
District.
She
previously
held
various
government
positions
at
both
the
national
and
state
levels.
She
was
also
the
Executive
Director
of
Court
Appointed
Special
Advocates
(CASA)
New
Orleans,
a
child
advocacy
agency
serving
the
New
Orleans
community.In
addition
to
the
Board
of
First
Tee
of
Greater
New
Orleans,
Green
serves
on
the
boards
of
the
Greater
New
Orleans
Sports
Foundation,
Child
Advocacy
Centers
of
Louisiana,
Jefferson
CASA
and
Parkway
Presbyterian
Church.
Kevin
Neyrey,
Finance
Committee
Chair
Neyrey
is
the
Managing
Partner
of
Ericksen,
Krentel
&
La
Porte,
Certified
Public
Accountants
and
Consultants,
L.L.P.
(“EKL”),
and
is
the
partner
in
charge
of
the
Tax
Services
Division.
Before
joining
EKL
in
1984,
he
spent
two
years
working
with
a
local
CPA
firm
in
Denver,
Colorado
and
two
years
working
for
a

12. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
6
national
CPA
firm
in
New
Orleans,
He
is
a
certified
public
accountant
licensed
to
practice
in
Louisiana,
and
has
devoted
the
last
12
years
of
his
professional
life
to
the
analysis
of
complex
business
issues
including
business
valuation,
forensic
accounting,
commercial
damages
and
general
business
consulting.

13. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
7
PGA
Tour
Golf
Course
Properties,
Inc.
John
Hugghins,
Senior
Vice
President
TPC
Operations,
Golf
Course
Properties-­‐TPC
Management
Hugghins
has
more
than
20
years
of
leadership
experience
and
has
played
a
major
role
in
the
strategic
development
and
growth
of
the
organization.
John’s
on-­‐
and
off-­‐the-­‐course
experiences
offer
a
unique
blend
of
practical
and
operational
strengths.
Mr.
Hugghins
joined
the
TPC
at
Sawgrass
as
an
Assistant
Golf
Professional
in
1984
and
was
quickly
promoted
to
Head
Golf
Professional
at
TPC
Plum
Creek,
After
serving
as
General
Manager/Director
of
Golf
at
Metro
West
Country
Club
and
the
Bay
Hill
Club,
John
returned
to
the
TPC
Network
as
General
Manager/Director
of
Golf
for
several
TPC
properties
including
TPC
Eagle
Trace,
TPC
Southwind,
TPC
at
Sugarloaf,
and
TPC
Sawgrass.
Mr.
Hugghins
has
also
served
as
a
Regional
Director
of
Operations
and
in
TPC
development.
He
assumed
his
current
responsibilities
in
2004.
Luke
Farabaugh,
General
Manager,
TPC
Louisiana,
venue
for
Zurich
Classic
A
board
member
of
TFTGNO
since
2006,
Farabaugh
is
a
native
of
New
Orleans
who
discovered
golf
at
the
City
Park
Golf
Course
at
age
13.
He
attended
high
school
at
Eleanor
McMain
and
attended
Auburn
University.
He
is
a
member
of
the
Fore!Kids
Foundation
and
has
been
a
PGA
Professional
since
2001.
His
resume
is
impressive:
General
Manager,
TPC
Louisiana
(Feb
2008
–
Current),
Interim
General
Manager,
TPC
Louisiana
(Dec
2005
–
Feb
2008),
Head
Golf
Professional,
TPC
Louisiana
(Jan
2004
–
Dec
2005);
Head
Golf
Professional,
TPC
Heron
Bay
(Mar
2003
–
Jan
2004);
Resident
Golf
Professional,
TPC
Myrtle
Beach
(Jan
2002
–
Mar
2003),
Assistant
Golf
Professional,
TPC
Myrtle
Beach
(Dec
1998
–
Dec
2001);
Apprentice
Golf
Professional,
TPC
Sawgrass
(May
1998
–
Dec
1998).
Robb
Arnold,
Director
of
Golf
Course
Maintenance
Operations
TPC
Louisiana,
venue
for
Zurich
Classic
Arnold
has
worked
with
PGA
TOUR
and
TPC
Network
since
January
2000,
and
has
worked
with
TPC
Louisiana
since
2006.
A
GCSAA
member
for
15
years
and
Class
A
Superintendent
since
2005,
Mr.
Arnold
won
a
TPC
Service
Award
in
2006,
a
TPC
Tournament
Award
2008,
a
Golf
Digest
Environmental
Leaders
in
Golf
Chapter
Award
2008
and
2010,
and
a
TPC
Safety
Award
in
2010.
He
assisted
in
the
certification
of
TPC
Heron
Bay
and
TPC
Eagle
Trace
as
a
certified
Audubon
Sanctuary;
this
was
the
second
course
in
Louisiana
to
become
a
Certified
Audubon
Sanctuary.

14. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
8
ATTACHMENT
A
–
NEEDED
SERVICES
A.
The
First
Tee
of
Greater
New
Orleans
Agrees
to:
The
First
Tee
of
Greater
New
Orleans
(TFTGNO)
proposes
to
operate,
maintain,
supervise,
and
manage
the
golf
course
and
facilities
at
Joseph
M.
Bartholomew
Municipal
Golf
Course
(the
course),
which
contains
an
18
holes
parkland
golf
course,
driving
range,
and
golf
clubhouse
located
at
6514
Congress
Drive,
New
Orleans,
LA.
The
First
Tee
of
Greater
New
Orleans
will
conform
to
the
standards
recommended
by
the
United
States
Golf
Association
and
operational
standards
according
to
the
national
golf
foundation
with
regard
to
care
maintenance,
quality
control,
staffing,
hours
of
operations.
The
First
Tee
of
Greater
New
Orleans
will
also
offer
a
quality
recreational
and
golfing
experience
for
all
users
as
outlined
by
the
standards
of
the
national
organization
The
First
Tee.
The
First
Tee
of
Greater
New
Orleans
proposes
to
manage
and
operate
the
course
as
a
concessionaire
of
the
City
of
New
Orleans.
All
preopening
and
financial
liabilities
will
fall
solely
on
the
City
of
New
Orleans.
The
First
Tee
of
Greater
New
Orleans
and
its
consulting
partner
PGA
TOUR
Golf
Course
Properties,
Inc.
(“PGATGCP”)
will
seek
opportunities
to
leverage
national
and
local
relationships
in
the
effort
to
decrease
the
cost
of
goods
and
services
related
to
the
opening,
operations
and
maintenance
of
this
historic
golf
course.
PGA
TOUR
Golf
Course
Properties,
Inc.
consulting
service
are
valued
at
$200,000
for
the
first
year,
and
valued
at
$100,000
thereafter.
B.
The
City
Agrees
to:
Repair
the
Clubhouse
and
maintenance
barn.
Both
projects
are
currently
in
the
design
phase.
The
budget
is
estimated
at
$800,000.00
for
all
facility
improvements.
This
project
is
funded
and
the
completion
date
is
Q4
2012.
As
part
of
its
consulting
relationship,
PGATGCP
has
agreed
to
consult
regarding
building
design,
which
may
include
but
not
be
limited
to,
a
review
of
all
design
documents
prepared
on
behalf
of
TFTGNO
and/or
the
city
of
New
Orleans
related
to
the
construction
of
the
remaining
improvements
on
the
Course
(“Design
Documents’).
PGATGCP
may
also
make
recommendations
as
to
possible
solutions
to
issues
raised
by
Design
Documents
and
will
suggest
when
further
use
of
consultants
is
appropriate.
Aforementioned
consultants
will
be
retained
by
The
First
Tee
of
Greater
New
Orleans.

15. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
9
C.
Golf
Course
Management:
The
First
Tee
of
Greater
New
Orleans
will
provide
Golf
Course
Management
of
Joe
M.
Bartholomew
Municipal
Golf
Course
with
a
Head
Golf
Professional/Director
of
Golf
(HP/DOG)
and
a
golf
course
Superintendent.
The
HP/DOG
will
be
a
member
of
the
PGA
of
America
and
the
Superintendent
will
be
a
member
of
the
Golf
Course
Superintendents
Association.
Both
the
HP/DOG
and
Superintendent
are
TFTGNO
Department
heads,
each
will
be
responsible
for
the
duties
that
fall
within
their
respective
disciplines.
The
First
Tee
of
Greater
New
Orleans
will
provide
oversight
of
the
HP/DOG
and
the
Superintendent
through
a
committee
of
TFTGNO
board
members
entitled
the
Joseph
M.
Bartholomew
Sr.
Municipal
Golf
Course
Management
Committee
(MC).
The
primary
responsibility
of
the
MC
is
to
over
the
management
and
operations
of
JMBMGC.
The
MC
will
develop
and
implement
a
comprehensive
strategic
plan
that
will
enhance
profitability,
productivity
and
efficiency
as
this
operation
transitions
from
a
temporally
facility
to
a
fully
operational
golf
facility
with
a
clubhouse,
full
service
food
kitchen,
and
maintenance
barn.
This
committee
will
review
all
contracts
and
garner
all
required
licenses
and
permits.
The
MC
will
also
be
charged
with
the
promotion
and
marketing
of
JMBMGC.
The
marketing
plan
will
encourage
regularly
play
as
well
as
golf
outings
in
an
effort
to
maximize
all
profitable
opportunities.
This
management
committee
will
meet
monthly
and
submit
monthly
financial
statements
and
meeting
minutes
to
the
City
of
New
Orleans
via
the
Chief
Administrative
Officer
or
his/her
designee.
A
written
report
of
any
golf
course
irregularities
or
commission
of
a
crime
will
be
submitted
to
the
Deputy
CAO
or
his/her
designee
within
72
hours
of
its
occurrence.
The
MC
will
consist
of
the
following:
o An
appointee
designated
by
the
Chief
Administrative
Officer,
City
of
New
Orleans
o TFTGNO
Board
President
o Chairman
of
JMBMGC
Management
Committee
(Luke
Farabaugh,
PGA)
o TFTGNO
Executive
Director
Rounding
out
this
committee
will
be
TFTGNO
board
members
with
expertise
in
the
following
areas:
legal,
finance,
business,
development,
and
golf
management.
The
management
committee
in
conjunction
with
the
HP/DOG
and
Superintendent
will
consider
input
relating
to
the
overall
management
and
maintenance
of
the
facility
from
PGA
TOUR
Golf
Course
Properties
(PGATGCP).
PGATGCP
has
a
long
history
of
being
the
industry
leader
in
golf
club
management
and
golf
course
maintenance
programs.
These
proven
programs
will
be
customized
to
fit
the
JMBMGC
to
make
it
a
quality
and
efficient
operation.
Head
Professional/Director
of
Golf:
The
HP/DOG
is
responsible
for
the
daily
management
and
operation
of
the
Clubhouse,
insuring
the
highest
level
of
service
to
members
and
guests.
The
HP/DOG
would
ensure
high-­‐quality
golf
experiences
that
encourages
pace
of
play
and
create
learning
opportunities
for
junior,
senior,
and
or
lady
golfers.
The
HP/DOG
ensure
the
clubhouse
is
always
able
to
provide
golf
equipment
repairs
and

16. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
10
maintains
a
golf
shop
where
golf
balls,
shirts,
and
other
related
items
are
available
for
purchase
during
the
operating
hours
of
the
golf
course.
The
Director
of
Golf
must
be
certified
in
first
aid,
must
have
a
minimum
of
ten
years
experience
in
the
golf
and
country
club
industry,
and
will
be
a
PGA
member
in
good
standing.
Superintendent:
The
Superintendent
maintains
and
oversees
the
most
important
asset
and
what
generate
all
sources
of
income.
Excellent
and
consistent
daily
conditioning
is
required
and
expected.
The
standards
and
guidelines
have
been
set
to
achieve
the
best
possible
conditions
and
to
help
ensure
that
daily
expectations
of
the
member/guest
are
being
met.
The
Superintendent
will
be
a
member
of
Golf
Course
Superintendent
Association
in
good
standing.
Proposed
Standards
for
the
Operations
and
Maintenance
of
the
Golf
Complex:
The
First
Tee
of
Greater
New
Orleans
will
maintain
JMBMGC
at
the
levels
commensurate
with
the
requirements
dictated
in
Appendix
A.
The
philosophy,
standards,
services
and
conditions
for
TFTGNO
will
be
the
guiding
principles
and
goals
for
the
JMBMGC
and
are
described
on
the
following
pages.
It
should
be
noted
that
due
to
the
absence
of
some
amenities
or
improvements,
not
all
of
the
standards
will
necessarily
apply
to
the
Golf
Complex.
The
First
Tee
of
Greater
New
Orleans
will
maintain
order
on
the
golf
course
and
in
the
club
house
at
all
times.
A
security
firm
(DBE)
will
be
contracted
to
ensure
that
the
daily
opening
and
closing
of
JMBMGC
is
completed
in
a
safe
environment.
As
part
of
a
community
outreach
program,
The
First
Tee
of
Greater
New
Orleans
will
develop
a
Volunteer
Starter/Marshal
program.
Volunteer
Starters
and
Marshals
are
to
be
managed
by
the
HP/DOG
and
his
or
her
supporting
staff.
The
Starter
responsibilities
include
but
are
not
limited
to
green
fee
receipt
verification
and
driving
range
upkeep.
The
Marshal’s
responsibilities
include
but
are
not
limited
to
the
enforcement
of
a
steady
pace
of
play
in
a
respectful
manner,
driving
range
upkeep
and
filling
divots
on
the
course.
Standards,
Services,
and
Conditions
for
JMBMGC
Facilities:
All
TFTGNO
staff
will
be
identifiable
by
uniforms;
each
employee
will
be
clean,
neat,
courteous,
and
efficient
in
rendering
services
to
patrons
of
JMBMGC.
Reservation/Pre-­‐Arrival
Starting
Reservation
Procedures
 The
telephone
is
answered
in
three
rings
or
less.
 The
standard
greeting
“Good
Morning/Afternoon,
(course
name)
(department),
this
is
(associate’s
name)
speaking
how
may
I
help
you?”

17. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
11
 The
attendant
asks
whether
the
caller
is
a
first-­‐time
or
a
repeat
visitor
and
expresses
thanks
for
choosing,
or,
if
appropriate,
return
to
the
facility.
 Attendant
asks
the
caller
to
confirm
how
many
players
will
be
in
the
group.
 Attendant
mentions
any
cultural
practices
(course
transitioning),
renovations
or
any
other
issues
that
could
impact
upon
the
golf
experience.
 The
attendant
quotes
greens
fee
to
caller
and
asks
the
caller
for
his/her
business
by
offering
to
take
a
reservation.
 Attendant
asks
for
the
caller’s
full
name
and
telephone
number.
 The
attendant
asks
the
caller
for
his/her
credit
card
information
in
order
to
guarantee
the
reservation.
 Attendant
does
not
rush
the
call
and
gives
the
caller
his/her
full
attention.
 Attendant
uses
the
caller’s
surname
during
the
reservation.
 The
attendant
explains
cancellation
policy.
Caller
has
48
hours
to
cancel
prior
to
starting
time.
The
facility
also
asks
that
arrival
be
at
least
30-­‐45
minutes
prior
to
starting
time.
 If
attendant
must
leave
the
telephone
to
check
on
something,
an
explanation
is
given,
and
attendant
asks
the
caller
to
please
hold.
Upon
return,
the
caller
is
thanked
for
waiting.
 Attendant
reads
back
reservation
details.
 Attendant
asks
caller
whether
there
are
any
further
questions
or
reservations
to
make.
 Attendant
closes
the
call
by
using
the
caller’s
surname
and
thanking
the
caller
prior
to
closing
the
call.
 Attendant
is
polite,
professional,
personable,
courteous
and
helpful
throughout
the
reservation
encounter.
 Attendant
is
able
to
provide
clear
and
accurate
directions
from
an
airport
or
nearby
hotel.

18. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
12
Clubhouse
Exterior,
Entrance
Grounds,
and
Parking
Exterior
Standards

Directional
signs
are
present,
visible,
and
adequate.
 Signage
should
also
be
consistent
throughout
the
facility
(granite
vs.
wood
vs.
plastic);
uniform
sign
package.
 Monument
signs
are
well
landscaped
and
not
obstructed.
 All
promotional
items/signs
are
done
in
a
professional
manner.
Exterior
Conditions
 All
landscaped
areas
are
maintained
in
excellent
condition:
Flowerbeds
are
freshly
mulched
and
weed-­‐free.
Bushes
and
hedges
neatly
trimmed.
Fresh
flowers
are
in
place
based
on
the
season.
Grass
areas
are
weed-­‐free,
mowed
to
proper
height
and
uniform.
 All
signs
are
free
of
cracks,
chipped
or
faded
paint,
discoloration
and
damages.
 Clubhouse
exterior
and
all
other
outdoor
structures/fixtures
are
free
of
cracks,
chipped
or
faded
paint,
discoloration
and
damages.
 Sidewalks,
walkways,
railings
and
gates
are
free
of
major
cracks,
chips,
damage
and
stains.
Surfaces
are
level
and
not
pitted.
 All
light
fixtures
and
diffusers
are
free
of
cracks,
chipped
or
faded
paint,
discoloration
and
damages.
Bulbs
are
to
be
operational.
All
diffusers
are
in
place.
 All
signs
are
free
of
removable
stains/residue,
algae/mildew,
dirt
buildup
and
cobwebs.
Exterior
Cleanliness
 Parking
areas
are
free
of
excess
foliage,
empty
cans,
empty
bottles,
cigarette
butts
and
debris.
 Clubhouse
exterior
and
all
other
outdoor
structures/fixtures
are
free
of
removable
stains/residue,
algae/mildew,
dirt
buildup
and
cobwebs.
 Sidewalks,
walkways,
railings
and
gates
are
kept
free
of
excessive
buildup
and
debris.
 All
light
fixtures
and
diffusers
are
free
of
removable
stains/residue,
dirt
buildup,
and
cobwebs
and
dead
insects.

19. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
13
Entrance
and
Common
Areas
of
the
Clubhouse
Clubhouse
Common
Areas
Standards
 Dress
Code
rules
should
be
posted
in
a
location
where
they
are
visible
to
the
guests.
 Relevant
plaques
are
displayed
within
the
golf
shop
or
clubhouse.
 Thorguard
(TFT
Preferred
Supplier)
information
is
posted
in
the
Clubhouse.
 HVAC
systems
are
working
properly;
temperatures
are
comfortable.
 Waste
receptacles
and
ashtrays
are
in
place.
 Spike
cleaning
apparatus
is
available
at
appropriate
exterior
entrances
leading
from
the
course
at
exterior
clubhouse
entrances.
 There
are
appropriate
directional
signs
to
the
golf
shop,
locker
facilities,
restrooms,
restaurants
and
bar/lounge.

Appropriate
signs
are
in
place
at
decision
points.
 Appropriate
plaques
are
posted
within
common
areas
of
the
clubhouse:
Hole-­‐in-­‐one,
course
record
holder
and
club
championship.
 Course
information
is
displayed
in
the
public
areas
of
the
clubhouse
(brochures,
slope,
course
rating,
transitioning).
Common
Area
Conditions
 Entrance
and
lobby
areas
of
the
clubhouse
are
well
maintained.
 Doors
are
free
of
cracks,
chipped
or
faded
finish,
discoloration,
tarnished
areas
and
excessive
scratches.
 Ceilings
are
free
of
marks,
permanent
stains
or
discoloration,
damage
and
mold/mildew.
 Ceiling
vents
are
free
of
rust
and
damage.
 Ceiling
tiles
should
all
match.
 Wall
surfaces
are
free
of
marks,
permanent
stains
or
discoloration,
damage
and
mold/mildew.
 Walls
are
freshly
painted
and
wood
surfaces
polished.
Windows
do
not
appear
cloudy
(seals
and
frames
are
in
good
condition).

20. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
14
 Floor
surfaces/carpeted
areas
are
free
of
marks,
permanent
stains
or
discoloration,
damage,
worn
areas
and
chipped
tiles.
 Furnishings
are
free
of
marks,
permanent
stains
or
discoloration,
excessive
scratches,
worn
surfaces
and
chipped
finish.
Upholstery
is
not
faded,
discolored
or
worn.
 All
light
fixtures
and
diffusers
are
free
of
cracks,
chipped
or
faded
paint,
discoloration
and
damages.
 Bulks
are
to
be
operational.
 All
diffusers
are
in
place.
 Waste
receptacles
and
ashtrays
are
free
of
dents,
permanent
discoloration
and
rust.
 Water
fountains
are
fee
of
tarnished/pitted
areas
and
have
correct
water
pressure
and
water
temperature.
 All
signs
are
free
of
marks,
permanent
stains
or
discoloration,
excessive
scratches,
chipped
and
faded
paint
and
are
not
ripped.
 This
includes
all
plaques,
banners,
mats
and
course
information
signage.
Common
Area
Cleanliness
 Entrance
and
lobby
areas
of
the
clubhouse
are
free
of
dust,
cobwebs,
or
removable
stains/residue.
Entrance
doors
are
free
of
smudges
and
fingerprints.
 Ceilings
are
free
of
dust,
cobwebs,
insects,
and
removable
stains/residue.
Ceiling
vents
are
free
of
mildew
and
dust.
 Wall
surfaces
are
free
of
removable
stains/residue
and
scuff
marks.
Window
frames,
sills
and
glass
surfaces
are
clean
and
free
of
smudges
and
fingerprints.
 Floor
surfaces
are
free
of
removable
stains/residue.
Carpeted
surfaces
are
vacuumed
and
free
of
removable
stains/residue
and
gum.
 Furnishings
are
free
of
dust,
cobwebs,
and
removable
residue
on
chair
frames
or
debris
under
cushions.
Upholstery
is
free
of
removable
stains,
discoloration
and
fading.
 Light
fixtures,
diffusers,
shades
and
bulbs
are
free
of
dusty,
cobwebs
and
dead
insects.
 Waste
receptacles
and
ashtrays
are
free
of
removable
stains/residue.
 Water
fountains
are
free
of
calcium
deposits
and
hard
water
stains.

21. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
15
 All
signs
are
free
of
cobwebs,
removable
stains/residue,
smudges
and
surfaces
are
polished.
This
includes
all
plaques,
banners,
mats
and
course
information
signage.
Clubhouse
Public
Restrooms
 Clubhouse
Public
Restrooms
Physical
Standards
 Toilet
and
vanity
areas
are
properly
supplied
with
paper
products
and
amenities.
 Levels
of
soap,
hand
towels
and
other
amenities
are
full
and
working
properly.
Stock
levels
are
replenished
when
3/4
full.
Clubhouse
Public
Restrooms
Conditions
 Doors
and
privacy
partitions
are
free
of
cracks,
chipped
or
faded
finish,
discoloration,
tarnished
areas
and
excessive
scratches.
 Ceilings
are
free
of
marks,
permanent
stains
or
discoloration,
damage
and
mold/mildew.
Ceiling
vents
are
free
of
rust
and
damage.
Ceiling
tiles
should
all
match.
 Wall
surfaces
are
free
of
marks,
permanent
stains
or
discoloration,
damage
and
mold/mildew.
Walls
are
freshly
painted
and
wood
surfaces
polished.
Windows
do
not
appear
cloudy
(seals
and
frames
are
in
good
condition).
 Floor
surfaces/carpeted
areas
are
free
of
marks,
permanent
stains
or
discoloration,
damage,
worn
areas
and
chipped
tiles.
Floor
grout
is
free
of
discoloration,
color
is
uniform.
 Furnishings
are
free
of
marks,
permanent
stains
or
discoloration,
excessive
scratches,
worn
surfaces
and
chipped
finish.
Upholstery
is
not
faded,
discolored
or
worn.
 All
light
fixtures
and
diffusers
are
free
of
cracks,
chipped
or
faded
paint,
discoloration
and
damages.
Bulbs
are
to
be
operational
and
not
burnt
out.
All
diffusers
are
in
place.
 Vanity/sinks/fixtures
are
free
of
marks,
permanent
stains,
and
cracks
and
are
not
pitted
or
tarnished.
Fixtures
are
not
worn,
and
caulking
has
not
deteriorated.
 Toilets
and
urinals
flush
properly,
are
free
of
damage,
discoloration
and
cracks.
All
bolt
caps
are
in
place
and
the
caulk
has
not
deteriorated.
Clubhouse
Public
Restrooms
Cleanliness
 Entrance
doors
and
privacy
partitions
are
free
of
smudges,
fingerprints,
dust,
cobwebs
or
removable
stains/residue
and
free
of
odors.
 Ceilings
are
free
of
dust,
cobwebs,
insects,
and
removable
stains/residue.
Ceiling
vents
are
free
of
mildew
and
dust.

22. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
16
 Wall
surfaces
are
free
of
removable
stains/residue
and
scuff
marks.
Window
frames,
sills
and
glass
surfaces
are
clean
and
free
of
smudges
and
fingerprints.
 Floor
surfaces
are
free
of
removable
stains/residue.
Carpeted
surfaces
are
vacuumed
and
free
of
removable
stains/residue
and
gum.
 Furnishings
are
free
of
dust,
cobwebs,
and
removable
residue
on
chair
frames
or
debris
under
cushions.
Upholstery
is
free
of
removable
stains,
discoloration
and
fading.
 Light
fixtures,
diffusers,
shades
and
bulbs
are
free
of
dust,
cobwebs
and
dead
insects.
 Vanity/sinks/fixtures
are
polished,
free
of
spots
and
free
of
calcium
deposits.
Golf
Shop
and
Outside
Services
Check-­‐in
and
Registration
Services
 Golf
shop
staff
acknowledged
the
guest
immediately
upon
entering
the
golf
shop
in
a
friendly
manner
with
a
sincere
greeting
and
warm
smile.
 Golf
shop
staff
to
ask
the
guest’s
name
and
which
group
they
are
with
or
asked
for
their
starting
time.
 Golf
Shop
staff
addressed
the
guest
by
surname.
 Golf
shop
staff
was
knowledgeable
regarding
facilities
(course
delays,
course
conditions,
construction)
and
advises
member/guest
of
these
issues
in
advance
of
the
round.
 Golf
shop
staff
directed
guests
to
the
practice
facility,
restaurant,
rest
room,
and
first
tee.
 Golf
shop
staff
offered
additional
assistance
(i.e.,
offered
practice
balls,
specific
golf
balls
or
weather-­‐related
needs
and
used
suggestive
selling
with
golf
shop
merchandise).
 Golf
shop
staff
was
polite,
professional,
personal
and
courteous.
 Golf
shop
attendant
was
well
groomed
wearing
appropriate
uniform
with
club
logo
or
business
attire.
Uniform
is
to
be
cleaned,
neat
and
well
fitted.
Golf
shop
attendant
was
wearing
a
name
badge.
 Golf
shop
staff
advised
of
any
service
(i.e.,
halfway
house,
beverage
cart,
starter,
course
advisor)
that
were
unavailable
on
the
day
of
play
and
offered
alternatives.
 Golf
shop
staff
introduced
the
on-­‐site
staff,
starter
and
course
advisor
(gives
their
names).
 Check-­‐in
and
Registration
Physical
Standards

23. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
17
 Current
copy
of
starting
reservation
times
is
in
place
at
the
counter.
 A
Weather
Conditions
board
is
in
place.
It
is
acceptable
to
be
posted
in
the
golf
shop,
locker
rooms
and/or
foyer
outside
either
area.
At
least
one,
current
and
correct
posting
is
in
place.
 A
fee
board
is
displayed
with
accurate
information.
 Golf
shop
staff
picture
board
was
posted
and
displayed
within
the
immediate
area
of
the
golf
shop.
Golf
Shop
Retail
 Customers
are
charged
accurately
and
are
offered
receipts
with
all
transactions.
Golf
Shop
Physical
Standards
 Merchandise
was
neatly
organized,
folded
using
the
standard
folding
technique,
pressed,
arranged
by
size,
clearly
marked
and
all
sizes
available
in
solid
colors
(basic
should
have
full
size
runs).
 Shelves
are
to
be
fully
stocked.
Golf
Shop
Retail
Conditions
 Entrance
areas
of
the
golf
shop
are
well
maintained.
 Doors
are
free
of
racks,
chipped
or
faded
finish,
discoloration,
tarnished
areas
and
excessive
scratches.
 Ceilings
are
free
of
marks,
permanents
stains
or
discoloration,
damage
and
mold/mildew.
 Ceiling
vents
are
free
of
rust
and
damage.
 Ceiling
tiles
should
all
match.
 Wall
surfaces
are
free
of
marks,
permanent
stains
or
discoloration,
damage
and
mold/mildew.
 Walls
are
freshly
painted
and
wood
surfaces
polished.
 Windows
do
not
appear
cloudy
(seals
and
frames
are
in
good
condition).
 Floor
surfaces/carpeted
areas
are
fee
of
marks,
permanent
stains
or
discoloration,
damage,
worn
areas
and
chipped
tiles.
 Furnishings
are
free
of
marks,
permanent
stains
or
discoloration,
excessive
scratches,
worn
surfaces
and
chipped
finish.
 Upholstery
is
not
faded,
discolored
or
worn.

24. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
18
 Retail
cases
are
in
like-­‐new
conditions
and
free
of
damage.
 All
light
fixtures
and
diffusers
are
free
of
cracks,
chipped
or
faded
paints,
discoloration
and
damages.
 Bulbs
are
to
be
operational
and
not
burned
out.
 All
diffusers
are
in
place.
Golf
Shop
Retail
Cleanliness
 Entrance
areas
of
the
golf
shop
are
free
of
dust,
cobwebs
or
removable
stains/residue.
 Entrance
doors
are
free
of
smudges
and
fingerprints.
 Ceilings
are
free
of
dust,
cobwebs,
insects
and
removable
stains/residue.
 Ceiling
vents
are
free
of
mildew
and
dust.
 Wall
surfaces
are
free
of
removable
stains/residue
and
scuff
marks.
 Window
frames,
sills
and
glass
surfaces
are
clean
and
free
of
smudges
and
fingerprints.
 Floor
surfaces
are
free
of
removable
stains/residue.
 Carpeted
surfaces
are
vacuumed
and
free
of
removable
stains/residue
and
gum.
 Furnishings
are
free
of
dust,
cobwebs,
and
removable
residue
on
chair
frames
or
debris
under
cushions.
 Upholstery
is
free
of
removable
stains,
discoloration
and
fading.
Outside
Operations
Attendant
–
If
available.
 Attendant
was
polite,
professional,
personable
and
courteous.
 Attendant
grooming:
Attendant
was
well-­‐groomed
and
wearing
proper
uniform.
 Should
also
be
neat/clean/uniform
fits
well.
 Attendant
was
wearing
a
name
badge.
 Attendant
assist
guest
with
golf
carts,
practice
balls,
directions,
and
post
round
assistance
if
needed.

25. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
19
Staging
and
Starter
Area
The
starter
was
visible
and
available
at
the
start
of
play.
If
present,
the
following
standards
apply.
If
a
starter
was
not
available,
another
staff
member
fulfilled
the
following
standards.
(Golf
shop
or
bag
drop)
 If
present,
starter
offered
a
sincere
greeting
and
welcome
to
the
facility
and
inquired
as
to
where
the
player
was
visiting.
 If
present,
starter
asked
if
the
member/guest
had
ever
played
the
course.
 If
present,
starter
asked
if
the
guest
would
like
any
practice
balls
and
directed
the
player
to
the
practice
facility.
 If
present,
starter
asked
if
the
guest
would
like
any
practice
balls
and
directed
the
player
to
the
practice
facility.
 If
present,
starter
informed
the
member/guest
of
whether
the
starting
times
are
currently
on
time
or
if
they
were
delayed.
 If
present,
starter
was
aware
of
the
member’s/guest’s
starting
time
and
knew
the
name
of
the
member’s/guest’s
party.
 If
present,
starter
was
informative
and
helpful,
informing
players
of
any
delays,
pace
of
play
expectation,
course
conditions,
golf
cart
rules
and
hold
placement.
F&B
options
were
also
explained.
 If
present,
starter
was
polite,
professional,
personal
and
courteous.
 If
present,
starter
was
well-­‐groomed
and
wearing
proper
uniform.
Should
also
be
neat/clean/uniform
fits
well.
 If
present,
starter
was
wearing
a
name
badge.
Staging
and
Starter
Area
Standards
 Guest’s
golf
cart
is
accessible
(visible
once
outside
the
clubhouse).
 Guest’s
golf
bag
is
placed
correctly
and
securely
on
the
golf
cart.
 Each
golf
cart
has
a
scorecard
and
pencil,
tees,
sand
buckets
and
sand
filled
to
prescribed
levels
with
a
scoop
in
good
condition.

26. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
20
Restrooms
keys
and
proper
key
presentation
where
applicable.
 Appropriate
club
information
(comment
card,
slow
play
message
or
other
timely
message)
in
holders
and
in
good
condition.
 Cart
decals
are
not
faded
or
peeling.
 Golf
carts
are
staged
properly
(proper
amount,
location,
alignment).
 If
a
starter
facility
is
in
place,
a
plaque
on
starter’s
facility
with
course
information
(golf
cart
rules,
hole
location,
weather
conditions,
etc).
Staging
and
Starter
Area
Conditions
–
If
available.
 Golf
cart
is
operational
(battery
charged).
 Equipment
in
proper
working
order.
 All
golf
cart
surfaces
are
free
of
damage.
 Starter
structure,
if
present,
is
free
of
cracks,
chipped
or
faded
paint,
discoloration
and
damages.
Staging
and
Starter
Area
Cleanliness
–
If
available.
 Golf
cart
was
thoroughly
cleaned
from
the
previous
day.
 Golf
cart
surfaces
are
detailed
and
appear
like
new.
 Starter
structure,
if
present,
is
free
of
removable
stains/residue,
algae/mildew,
dirt
buildup
and
cobwebs.
Course
Marshal
Services
 The
course
marshal
was
available
throughout
the
course
as
needed.
 Course
marshal
was
helpful
(kept
play
at
a
comfortable
pace,
was
friendly
and
personable
but
not
distracting
during
play).
 If
present,
course
advisor
was
well-­‐groomed
and
wearing
proper
uniform.
Should
also
be
neat/clean/uniform,
as
well.
 If
present,
course
advisor
was
wearing
a
name
badge.
 If
present,
course
advisor
was
polite,
professional,
personable
and
courteous
(handled
all
situations
in
a
professional
and
friendly
manner).
 If
the
pace
of
play
was
slow,
the
course
marshal
contacted
the
member/guest.

27. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
21
Food
and
Beverage
 Greeter/Server/Bartender
Services
 Guest
was
greeted
at
the
host/hostess
desk
within
60
seconds
of
arriving
in
the
restaurant
or
the
bar.
 Greeter/server/bartender
courteously
greeted
the
guest
with
a
sincere
warm
smile
while
saying
“Good
afternoon,
(or
evening),
(guest’s
name),”
if
known.
Regardless
of
the
outlet
style
all
guests
must
be
greeted
upon
entering
or
seating
themselves.
 Upon
being
seated
in
the
dining
room,
the
members/guests
were
presented
with
open
menus
at
lunch.
Menus
are
closed
at
dinner.
 A
menu
(featuring
food
and
beverage
suggestions)
was
visible
around
the
bar
or
on
tables
if
a
separate
bar/grill
room
exists.
 Menus
were
clearly
printed
and
not
presented
in
subjective
verbiage
(i.e.,
“Heart
Healthy”).
 If
in
the
dining
room,
specials
were
offered
when
menus
were
presented
during
breakfast
and
lunch
and
after
beverage
service
with
dinner.
 Bar
staff
made
recommendations
and
offered
daily
food
and/or
drink
specials.
 Server/bartender
placed
a
beverage
napkin
or
coaster
in
front
of
the
guest
during
beverage
service.
 Server/bartender
asked,
“May
I
take
your
order
please?”
 Refills
were
offered
before
the
drink
was
empty.
Water
coffee,
tea
and
soft
drink
glasses
should
never
be
empty
at
any
point
during
service.
 Server/bartender
remembered
what
drink
the
guest
was
drinking.
 Meal
was
served
within
10
minutes.
 The
entire
order
was
delivered
in
one
trip.
If
seated
at
a
table,
served
from
the
left
and
cleared
from
the
right.
Does
not
apply
if
seated
at
the
bar.
 The
server/bartender
asked,
“Is
there
anything
else
I
can
get
for
you
right
now?”
 Guests
were
addressed
in
a
cheerful
tone
of
voice
with
a
smile
by
surname
only,
if
known.
 The
posture
of
the
service
staff
was
always
upright
and
attentive.

28. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
22
 Guests
were
attended
in
a
professional
and
organized
manner.
There
was
evidence
of
good
teamwork
and
wait
staff
did
not
appear
stressed.
 Wait
staff
was
polite,
professional,
personable
and
courteous.
 Charges
were
correctly
handled,
correct
change
given
and
receipts
are
offered
with
all
transactions.
 Wait
staff
grooming:
Wait
staff
was
well-­‐groomed
and
wearing
proper
uniform.
 Should
also
be
neat/clean/uniform
fits
well.
 Wait
staff
was
wearing
a
name
badge.
 Server/bartender
thanked
guest,
“Thank
you
(using
name,
if
know),
have
a
nice............”
 Management
was
visible
and
present
on
the
floor
during
main
lunch
and
dinner
service
and
other
busy
periods.
Restaurant
and
Bar
Physical
Standards
 Food
was
attractively
presented
and
of
good
quality.
 Food
and
beverage
items
were
served
at
appropriate
temperature
and
had
good
flavor
and
texture
(fresh,
tasty
and
not
over-­‐
or
undercooked).
 Food
was
transported
from
the
kitchen
to
the
dining
room
on
a
tray.
A
tray
jack
was
located
in
the
bar
area
to
land
the
tray
on
and
to
serve
from.
 The
tabletop
presentation
matches
the
level
of
service
provided
in
the
outlet.
In
addition
to
the
minimum
set-­‐up
place
settings
may
be
either
in
place
or
provided
as
part
of
the
service.
 Condiment
containers
full
and
should
include
salt
and
paper
shakers
as
well
as
sugar
caddy
with
sugar,
Equal
and
Sweet
&
Low
packets.
 Dining
room
tabletop
to
include
an
attractive
centerpiece,
fresh,
live
or
silk.
Logo
dinner
napkins
are
to
be
used
when
linen
service
is
not
used.
 Beer
should
be
on
tap
and
available
in
bottles.
Beer
cans
are
not
permitted
to
be
sold
within
the
clubhouse.
 Non-­‐alcoholic
beer
should
be
available
in
bottles.
Beer
cans
are
not
permitted
to
be
sold
within
the
clubhouse,
only
on
beverage
carts.
 Televisions
are
used
for
sporting
events
only
(golf
primarily),
and
no
sound
is
recommended
if
the
background
music
system
is
being
used
simultaneously.

29. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
23
 Guests
may
have
the
discretion
of
viewing
a
news
format
channel.
Restaurant
and
Bar
Conditions
 China,
glass,
silver
and
linen
are
free
of
chips,
permanent
stains
and
are
not
worn,
scratched
or
damaged.
 Menus
and
tabletop
items
are
not
ripped,
torn
or
permanently
discolored.
 Entrance
areas
of
the
restaurant
and
bar
are
well
maintained.
 Doors
are
free
of
cracks,
chipped
or
faded
finish,
permanent
stains
or
discoloration,
tarnished
areas
and
excessive
scratches.
 Ceilings
are
free
of
marks,
permanent
stains
or
discoloration,
damage
and
mold/mildew.
 Ceiling
vents
are
free
of
rust
and
damage.
 Ceiling
tiles
should
all
match.
 Wall
surfaces
are
free
of
marks,
permanent
stains
or
discoloration,
damage
and
mold/mildew.
 Walls
are
freshly
painted
and
wood
surfaces
polished.
 Windows
do
not
appear
cloudy
(seals
and
frames
are
in
good
condition).
 Floor
surfaces/carpeted
areas
are
free
of
marks,
permanent
stains
or
discoloration,
visible
scratches,
worn
surfaces
and
chipped
finish.
Upholstery
is
not
faded,
discolored
or
worn.
 Service
counters
are
free
of
scratches
and
are
not
worn.
 All
light
fixtures
and
diffusers
are
free
of
cracks,
chipped
or
faded
paint,
discoloration
and
damages.
 Bulbs
are
to
be
operational
and
not
burned
out.
 All
diffusers
are
in
place.
Restaurant
and
Bar
Cleanliness
 China,
glass,
silver,
linen
are
clean
and
polished.
 Menus
and
tabletop
items
are
free
of
removable
stains/residue.
 Entrance
areas
of
the
restaurant
and
bar
are
free
of
dust,
cobwebs,
or
removable
stains/residue.
 Entrance
doors
are
free
of
smudges
and
fingerprints.

30. RFP
No.
2285-­‐01118
Maintenance
and
Management
of
Joe
Bartholomew
Golf
Course
First
Tee
of
Greater
New
Orleans/PGA
TOUR
Golf
Course
Properties,
Inc.
24
 Ceilings
are
free
of
dust,
cobwebs,
insects,
and
removable
stains/residue.
 Ceiling
vents
are
free
of
mildew
and
dust.
 Wall
surfaces
are
free
of
removable
stains/residue
and
scuff
marks.
 Window
frames,
sills
and
glass
surfaces
are
clean
and
free
of
smudges
and
fingerprints.
 Floor
surfaces
are
free
of
removable
stains/residue.
 Carpeted
surfaces
are
vacuumed
and
free
of
removable
stains/residue
and
gum.
 Tables,
chairs
and
other
FF&E
items
are
free
of
dust,
cobwebs,
and
removable
residue
on
chair
frames
or
debris
under
cushions.
 Upholstery
is
free
of
removable
stains,
discoloration
and
fading.
Service
areas
are
well
cleaned.
 They
must
be
net,
well
organized
and
stocked.
 Trash,
dirty
dishes
and
breakdown
areas
are
not
visible
from
dining
areas.
 All
light
fixtures,
diffusers,
shades
and
bulbs
are
free
of
dust,
cobwebs
and
dead
insects.
The
Beverage
Cart
Services
–
If
available.
 Attendant
offered
greeting
upon
approaching
the
players.
 Beverage
cart
attendant
was
quick
and
efficient
(did
not
hold
up
pace
of
play,
helpful
and
offered
a
beverage).
 Charges
were
correctly
handled
(itemized
and
totaled
correctly).
 Beverage
cart
was
available
during
play
(note
time
and
where)
and
available
a
minimum
of
four
times
per
round.
 Attendant
knew
location
of
nearest
restrooms
and
shelters.
 Hot
and
cold
sandwiches
were
available,
fresh
and
color-­‐coded
for
production
date.
 Beverage
cart
had
spare
tees,
properly
stocked
first
aid
kit,
cigar
cutters
and
matches.
 Attendant
was
knowledgeable
of
all
food
and
beverage
operational
hours
as
well
as
golf
shop
hours.
 Attendant
offered
to
collect
trash
from
golf
carts.