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@dustindrees
Designing for
the Conversion
I’m a design nerd
at heart too,
I get it
Good design
needs to support
business objectives
A typical website user
wants to find what they’re
looking for with the least
amount of mental work
You have seconds to
establish yourself with
a visitor; the arrow is
about what happens next
Persuasive
Intuitive
Usable
Accessible
Functional
http://www.clickz.com/clickz/column/1695595/conversion-rate-optimization-upside-down
We already live in a world
of persuasive design
http://www.wired.com/2011/06/ff_feedbackloop/
Drivers to slow down, on average,
by about 10 percent, an effect that lasts
for several miles down the road
They’ve proven to be
consistently effective
Jill Bolte Taylor
“We live in a world where
we are taught from the
start that we are thinking
creatures that feel. The
truth is, we are feeling
creatures that think.”
Fast
Automatic
Frequent
Emotional
Stereotypic
Subconscious
Slow
Effortful
Infrequent
Logical
Calculating
Conscious
System 1 System 2
Healthy Genetically
Engineered
Healthy but
less tasty
Healthy
Tasty but
less healthy
Genetically Engineered
Healthy Genetically
Engineered
Tasty but
less healthy
Healthy
Healthy but
less tasty
Genetically Engineered
http://www.today.mccombs.utexas.edu/2010/04/do-you-make-buying-decisions-based-on-logic-or-emotion-a-tale-of-two-chickens/
Overwhelmingly, sets of
participants expressed a
preference for the nice
plump chicken, but their
justifications were different.
Remember, System 1 is fast, automatic & emotional,
while System 2 is slow, effortful & logical
We like to think our
decision process is rational,
but it’s emotional
Persuasive design
is about understanding
human behavior
Core Motivators
Sensation
Pleasure / Pain
Anticipation
Hope / Fear
Belonging
Social Rejection / Social Acceptance
Ability / Simplicity
Time
Money
Physical Effort
Brain Cycles
Social Deviance
Non-Routine
Triggers
Call To Action
Visual Cues
Prompts
Offers
Habits
Core Motivators
Ability / Simplicity
Put hot triggers in the
path of motivated people
@dustindrees
Thank you
bit.ly/MKEWebPros

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Designing-For-The-Conversion