The document discusses how to effectively transition a project from development to operations to avoid changes being "thrown over the fence" without support. It outlines that the project manager and service manager have different priorities, with the project manager focused on time, scope and budget, and the service manager on service level agreements and customer satisfaction. The document also describes some of the conflicts that can arise between increasing stability for operations versus enabling change for projects. It provides principles for involvement, such as ensuring any involvement is relevant and adds value.