_class brad kiwanis final september 10

Positive Psychology &
Appreciative Inquiry
BETTER RELATIONSHIPS AND WORK, HOME
AND THE COMMUNITY

Having managed hundreds of workshops,
seminars, and programs--
 I was increasingly skeptical of rah, rah seminars
 The latest book on 7 steps to whatever, especially happiness, success, sales,
riches, contentment, etc.
 Over 30,000 books on management in print and about 3500 new ones each year!
 Most of these do not necessary work in
the long term, are based on questionable
information and often based on consultant
agendas.
Kiwanis September 10, 2018

We all tend to live in knowledge silos

Mark Twain had it right
The trouble with the world is not
that people know too little; it's
that they know so many things
that just aren't so.

I was searching for something that was----
 Interesting and actually new
 Had the ability to improve my life and organizations
 Went beyond just “feel good”
 Most importantly was based on solid scientific
evidence and really worked
 I discovered the relatively new fields of Positive
Psychology and Appreciative/Respectful Inquiry

Three different but related concepts
Positive
Psychology Emotional
Intelligence
Appreciative/
Respectful
Inquiry

Dr. Martin Seligman, The University of
Pennsylvania, was elected in 1998 as the
President of the American Psychological
Association (APA)

The ratio of research studies focused on using psychology to help
improve the lives of ordinary people to helping those with dysfunctional
conditions was a stunning…

17:1 Negative to Positive

While the work of psychology is so valuable- starting
with the work of Dr. Martin Segliman in 1998- a
major new field was created..
 In his work at the University of Pennsylvania
 And associates at other leading institutions
 Harvard
 Michigan
 Nebraska
 North Carolina
A rather stunning “discovery was made”

The REAL “rest of the story”……..
Daddy
you’re a
Grouch!!!

Field has greatly expanded and yet only recently has
the field of Management embraced it

Source for various free Instruments
 https://www.authentichappiness.sas.upenn.edu/

Positive Psychology.. seems so similar to much
of the Wisdom Literature: Psalms & Proverbs–
for example
Themes such as
 Gratefulness
 Cheerfulness
 Happiness
 Helping others
 Prudence
 Thinking about others first

And also lines up so well with the “Fruits of
the Spirit” from Galatians 5:22-23

Sermon on the Mount
 The word blessed Jesus used in the Sermon on the Mount is from the Greek word
makarios, which means to be happy or blissful, but it also means a self-contained
happiness
 Blessed are the poor in spirit: for theirs is the kingdom of heaven.
 Blessed are they that mourn: for they shall be comforted.
 Blessed are the meek: for they shall inherit the earth.
 Blessed are they which do hunger and thirst after righteousness: for they shall be filled.
 Blessed are the merciful: for they shall obtain mercy.
 Blessed are the pure in heart: for they shall see God.
 Blessed are the peacemakers: for they shall be called the children of God.
 Blessed are they which are persecuted for righteousness’ sake: for theirs is the kingdom of heaven.
 Blessed are ye, when men shall revile you, and persecute you, and shall say all manner of evil against you falsely,
for my sake.

1. Happy are the poor in spirit: for theirs is the kingdom of heaven.
2. Happy are they that mourn: for they shall be comforted.
3. Happy are the meek: for they shall inherit the earth.
4. Happy are they which do hunger and thirst after righteousness: for they shall be filled.
5. Happy are the merciful: for they shall obtain mercy.
6. Happy are the pure in heart: for they shall see God.
7. Happy are the peacemakers: for they shall be called the children of God.
8. Happy are they which are persecuted for righteousness’ sake: for theirs is the kingdom of
heaven.
9. Happy are ye, when men shall revile you, and persecute you, and shall say all manner of
evil against you falsely, for my sake.

Major Question about PP; and AI?
Trait or State– Implications
 (“Well that’s just him” or we can learn, change, and
improve)

Teach ourselves new tricks???

The six CORE virtues of Positive
Psychology
 Wisdom & Creativity-creativity,
curiosity, love of learning,
open-mindedness, perspective
 Courage- Bravery, persistence,
integrity, vitality
 Humanity –Love, Kindness,
Social intelligence

The six CORE virtues
 Temperance—Forgiveness &
mercy, humility, and modesty,
prudence, self-regulation.
 Justice—Citizenship, fairness,
leadership
 Transcendence—appreciation of
beauty, gratitude, hope, humor,
spirituality

The late Chris Peterson of the University of Michigan
100 great essays written of Psychology Today

Shawn Alchor- Harvard
 Works with thousands of employees at Fortune 500
companies and has written this best seller- highly
recommended!

Michelle Gielan-Former FOX CHICAGO and
National CBS Correspondent
 Wonderful & practical book- three simple practices as
examples of the practical power of the concept:
 The affirming e-mail
 Writing down three things every day you are thankful for
 Taking a picture of something affirming

Janice Kaplan- NY TIMES Best Seller
The leading work in this area of Positive
Psychology

A quick overview of
Appreciative/Respectful Inquiry

Quick overview to Appreciative
Inquiry
ORIGINATED AT CASE WESTERN RESERVE

Concept originated in 1987 in Journal article
“Appreciative Inquiry in Organizational Life,” by Dr. David Cooperrider
and Suresh Srivastva
I Appreciate It! Or
more properly
Southernsese
Preciate it!

Practical Definition
 “Appreciative Inquiry is the cooperative, co-
evolutionary search for the best in people, their
organizations, and the world around them. It involves
systematic discovery of what gives life to an
organization or a community when it is the most
effective and most capable in economic, ecological,
and human terms.”
Cooperrrider and Whitney (2005)

Realities about appreciation
 “Research shows recognition and appreciation is the
number one thing employees say their boss could do that
would inspire them to produce great work”
 79% of employees quit because they’re not appreciated
 According to the survey, only 20% of employees feel
strongly valued at work. Eighty percent felt “poorly to
moderately valued.” (Tinypulse)

Realities about appreciation
 One of the biggest problems employees face, said Baumer
is "a lack of understanding of how our work fits into the
bigger picture."
 Need to create a culture of transparency so that all your
employees understand the goals, plans and challenges
confronting the company*
 Feeling unappreciated is the #1 reason customers switch
away from products and services.

Appreciative Inquiry & Respectful Inquiry
It is one of the most prominent Change models today
 AI/RI not exactly the same but very close..
 Respectful inquiry emphasis on the RESPECT
particularly focused on leaders/followers
 Appreciative inquiry is applied to any level of
communication and ANY SIZE GROUP
 For our purpose we will use them together

AI/RI can be used to build relationships &
positive change
 #Individual level
 #Small group or team level
 Company-wide in small-mid-size
organizations
 Large companies and organizations

Questions, questions, questions

Notice the centrality of QUESTIONS!

A small list of who uses AI
 Roadway Express (over time stock price increased from $14 to $42)
 BP AMOCO
 United Nations
 ELECTRICjob.com
 American Airlines
 Green Mountain Coffee
 U.S. Navy
 United Religions Initiative
 British Airways
 Verizon
 John Deere*

Questions and conversation
 Those who listen and ask more questions are more
perceived as group leaders
 Leaders who ask more questions are far more likely
to get cooperation “Ask rather than tell”

Some situations unlikely to lend itself to
Appreciative Inquiry!

What are some of the reasons people should not ask
questions (a negative agenda)*
 1. To find a culprit
 2. To embarrass and shame
 3. To appear superior
 4. To create fear
 5. To manipulate
 6. To play the victim, as in,
“Why is this happening to me”

CENTRAL ROLE OF QUESTIONS AND LISTENING
 Eric Schmidt, CEO of Google, said, “We run this
company on questions, not answers.”

Why and how we should ask questions
 1. To acquire knowledge
 2. To eliminate confusion
 3. To cause someone else to feel special/important
 4. To guide a conversation in the direction we want it to
go
 5. To demonstrate humility to another

Why we should ask questions
 6. To enable a person to discover answers for
themselves
 7. To gain empathy through better understanding
another’s view
 8. To influence/alter someone else’s opinion/view
 9. To begin a relationship
 10. To strengthen a relationship

Why we should ask questions
 11. To humbly show we have knowledge on a specific
topic
 12. To stimulate creativity and idea generation
 13. To gain a person’s attention
 14. To solve a problem
 15. To reach agreement or to “agree to disagree” with
clarity

Tone and attitude all the difference!
 What in the world were you thinking?
 What led you to that solution?

It’s not just the words
but the context and tone
Who did this? Why?

Discovering the Positive Core

Questions you can use on a personal level
with one or more persons
 When we face challenges in our jobs, what gets us
through so we are successful and what special role do you
play?
 What particular things do you do best to help us solve
problems?
 How can we use your skills and abilities better?
 Who in our company serves as a role model? Who looks
to you as a role model?

Questions you can use on a personal level
with one or more persons
 What do you think has been the best accomplishment for
our organization in the last year and what role did you
play in it?
 Can you think of a time when there was an extraordinary
display of cooperation between diverse individuals or
groups at our company?
 If you could develop or transform our organization in any
way you wished, what three things would you do to
heighten its vitality and overall health?

Summary and conclusion
Positive Psychology, Emotional Intelligence, and Appreciative Inquiry
revolutionary set of techniques and tools based on solid scientific research
Yet surprisingly too few organizations know about them and use them
Many of my newspaper columns these days focus on these topics and you can access
them in the Journal or over 120 columns are free and available at
www.daakecomments.wordpress.com
Power Point is on Slideshare
Google Search Daake Slideshare

Thanks for you attention..
I Preciate it!

_class brad kiwanis final september 10

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_class brad kiwanis final september 10