Dorothy McKinney Client Reviews

Testimonials & Reviews
Discover what our clients are saying about our
Case Management, Investigations, Consultancy,
Reporting, Training & Coaching Services
Dorothy McKinney
MD  Mediator  Investigator

Copyright © 20182
“I founded Dorothy McKinney Ltd to resolve difficult
workplace situations and inspire people to think in new
ways that reduce conflict and increase productivity and
wellbeing.
I believe my fierce passion and commitment to equity,
fairness and ‘doing the right thing’ stems from having
grown up in Northern Ireland during the ‘Troubles....’
It’s an enduring passion that I harness today in my work
as an Investigator, Mediator and Coach and it’s the
hallmark of my work in senior HR management roles
spanning over 30 years.”
Hello
Dorothy McKinney, Founder
Dorothy

Dorothy McKinney Ltd is…
… a boutique Investigation and Mediation
consultancy supporting HR Directors and
Leadership Teams in the public, private and third
sectors through the process of managing
workplace conflict and organisational change.
Whether that be assisting with:
• Investigations into staff conduct/performance
• Mediating and facilitating discussions
• Providing HR policies, procedures and training
to help manage and resolve cases of conflict
We also design and deliver practical one-to-one
coaching sessions and leadership team
workshops to create environments where people
and teams thrive, reduce conflict and prevent it
from re-occurring again in the future.
Read our e-zine of testimonials and reviews to
discover what clients are saying about our Case
Management, Investigations, Consultancy,
Reporting, Training and Coaching Services.
☎ +44 (0)7850 410980  ✉ dorothy@dorothymckinney.co.uk  www.dorothymckinney.co.uk
Copyright © 20183

Case Management
& Investigations (p5-13)
Copyright © 20184

What people are saying about our
Case Management & Investigation
services
“Dorothy's investigation reports were superb. She went
beyond the remit to provide us with further insight and
recommendations for the organisation.
The partnership working with my HR team was excellent
and employees respected her neutral/independent role,
which was an unexpected bonus.”
HR Director, Dunedin Canmore Housing Association, Fife
Copyright © 20185

services
“Dorothy works closely with the staff of Dunedin
Canmore to assist with complaint resolutions. Not only
does she deal with tenants, she also works with private
owners receiving a factoring service from us - she really
understands the affordable housing sector.
Dorothy uses her mediation skills to find solutions to
problems. A key part of her work was to analyse past
problems and learn from complaints. She has helped us
to make significant improvements in customer service.
With a real focus on continuous improvement and
customer service, Dorothy’s professional help has been
invaluable.”
Chief Executive, Dunedin Canmore Group, Fife
Copyright © 20186

services
“Your investigation report was excellent. It drilled into
substantial detail and effectively analysed evidence to
corroborate (or not) the complaint.
It was accessible, clear and well written and was
invaluable to me in determining the appropriate response
to deal with the complaint. Thank you!”
HR Director, Housing Association, Scotland
Copyright © 20187

services
"Dorothy helped my organisation through a grievance,
throughout the whole process the professional approach
which Dorothy undertook was exceptional. Dorothy took a
very professional approach and the reports submitted to
myself during and at the end were of a very high standard
much more in-depth than l expected.
Would highly recommend and would use again if
needed."
Tony Feeney, Chair, Sunny-sid3up
Copyright © 20188

services
“It was a pleasure to work with Dorothy on a number of
Human Resources/Industrial Relations matters.
Her pragmatic, commercial and solution driven approach
were notable.”
Employment Lawyer
Copyright © 20189

services
“I very much appreciated Dorothy's expert advice and
assistance in dealing with some recent HR issues; her
empathetic approach put all parties at ease, diffusing a
potentially tense situation.
Dorothy’s investigation reports were meticulous, while her
recommendations led to resolution avoiding external
proceedings.”
Head of Audit
Copyright © 201810

services
"Dorothy helped our organisation with support for the
appeal panel.
Her support service was very professional and
personable.
I can describe the quality of service and our experience
with one word – excellent. I can highly recommend
Dorothy and her Team."
Lana Turnbull, Fife Sport & Leisure Trust
Copyright © 201811

services
“Dorothy has undertaken a number of specific projects for
me which related to sensitive employee and board related
matters.
At all times she displayed the highest levels of
professionalism, always getting to the root cause of the
issue. She has on every occasion suggested sensible
and pragmatic solutions which have ultimately assisted
us to resolve the matters and move forward. She is very
skilled at gaining the trust of employees which ensures a
fair outcome at all times.
I would have no hesitation in recommending Dorothy, who
has become a highly valued colleague.”
Head of HR & IT, Church of Scotland, Children 1st
Copyright © 201812

Work with us
We can deal with difficult people management issues for you and implement proactive strategies to
strengthen the capabilities of your managers, giving them the skills and tools needed to manage these
situations in the future and align employee behaviour with your organisation’s values and goals.
Copyright © 201813

Consultancy & Reporting (p15-23)
Copyright © 201814

Consultancy & Reporting services
“We have been working with Dorothy for the past three
years, obtaining her assistance on the development and
implementation of an on-going, positive organisational
change process.
We have also utilised Dorothy's skills for general HR
advice. I have always found Dorothy's input thoughtful,
insightful and positive. We continue to work with Dorothy
on the current phase of creating a more dynamic
organisation at Ore Valley HA.”
CEO, Ore Valley Housing Association
Copyright © 201815

“I cannot recommend Dorothy highly enough.
She was someone I could rely on to give me the correct
advice but more importantly, support when dealing with
complex situations.
Her skills should never be underestimated.”
Manager, NHS
Copyright © 201816

“Dorothy is a highly skilled professional and skilled leader
in HR. Her approach to problem solving and continuous
improvement was both focused and pragmatic.”
Senior Manager, NHS
Copyright © 201817

“As Medical Director with the Scottish Ambulance Service
I always found Dorothy to be a highly skilled and
motivated senior manager.
She is able to manage difficult and complex situations
with tact, skill and diplomacy, working on her own
initiative and producing sound results.”
Medical Director, NHS 24
Copyright © 201818

“Dorothy was a highly professional and skilled leader
within human resources. She dealt ably with the multiple
and complex challenges presented by a 24/7 service
provider with 4,000 staff working from multiple locations.
Her approach to problem solving and continuous
improvement was both focused and pragmatic, and
where appropriate, collegiate.”
Strategic Planning Director, NHS 24
Copyright © 201819

"Highly perceptive, professional and human. An insightful
and powerful consultancy to have on-board.
We would highly recommend Dorothy McKinney Ltd."
Laura Dougan, Graphics Co-op
Copyright © 201820

“Having known, and worked with Dorothy McKinney in a
number of roles over many years, I can testify to her
professionalism, mastery of her brief and her skill at
getting to the heart of an issue quickly and effectively.
Dorothy is an engaging, compassionate and empathetic
individual who has a real skill and aptitude in the fields of
mediation, conflict resolution, HR and complaints
handling.
I have no doubt her considerable wealth of career
experience has provided her with a range of skills and
aptitudes which would benefit organisations seeking her
assistance.”
CEO, Manor Estates Housing
Copyright © 201821

"Dorothy and her team have provided first-class advice
and support to Bield Housing & Care on a number of
matters including investigations, employee relations
issues and employee representation.
In addition, she has facilitated sessions with our Senior
Management Team. At all times, the service received has
been comprehensive, thorough, highly professional and
outcome-focused.
I would have no hesitation in recommending Dorothy
McKinney Ltd."
Brian Logan, Bield Housing & Care
Copyright © 201822

Training & Coaching services
“Dorothy McKinney was highly professional in her role as
CIPD tutor at West Lothian College and effectively
supported and mentored several groups of learners,
many of whom successfully gained progression into HR
roles during Dorothy's tutelage.
Dorothy was also rated extremely highly as a personal
development coach to individual staff. She adds
tremendous value to any role she takes on”
Depute Manager, Business and Creative at West Lothian College
Copyright © 201825

“Dorothy is a great tutor and has a fantastic knowledge of
workplace conflict resolution.
She provides detailed and inviting training and
information in HR management and difficult workplace
situations.
It was a pleasure to learn from Dorothy”
CIPD Student, West Lothian College
Copyright © 201826

“Dorothy is a highly recommended and skilled trainer
who adds professionalism and creativity to her sessions.
She uses a good mix of training methods and techniques
to get the most out of learners in an engaging and
interactive way.”
Head of Scouting Operations, Scouts Scotland
Copyright © 201827

"Highly supportive of peer mediation program in local
secondary school.
Friendly, approachable and always willing to share
knowledge and expertise."
Ian Kerr, West Lothian Council
Copyright © 201828

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