Mediate Africa offers the following consultancy services to Companies, NGO's, Government Mediation Arbitration Employee Relations Legal Human Resources Corporate Stress Management Programmes Training

1. Business Overview
Antoinette Raw
Chief Operations Officer
March 2014

2. Our Service Offering
o Mediation
o Arbitration
o Facilitation
o Investigation / fact finding
o Training and seminars
o Relationship Building
o Industrial relations
o Financial Services Consulting
o Human Recourses Consultancy
o Corporate Stress Management
o Legal services

3. Mediation
o Commercial Mediation :
Disputes relating to Mergers & Acquisitions, • Shareholder
disputes, Franchise agreements, Disputes between supplier and
customer
o Workplace Mediation :
Workplace conflict. • Employee grievances, • Separation
agreements, Restructuring & reengineering processes
o Family Mediation :
All general divorce related matters, • Disputes relating to
guardianship, Custody and access disputes relating to minor
children, • Disputes relating to maintenance & support
o Community Mediation :
Disputes between community stakeholders, local authorities or
public service agencies and related interest groups

4. Arbitration
o Arbitration is a form of alternative dispute resolution
o Used in the hope of settling a dispute without the cost and
time of going to court
o At the end of the arbitration process, the arbitrator makes
his/her decision which is legally binding on both parties

5. Facilitation
o Skilled facilitators play the role of an independent third
party that assists conflicting parties to manage their
discussions or negotiations, dealing with complex issues
with a range of different interest groups
o The subject of discussion ranges from solving a problem to
designing a new structure
o The parties agree on the objectives and scope of the
exercise and the facilitator/s manage & drive the process
until resolution

6. Investigation / Fact Finding
o Mediate Africa can assists people and businesses by
conducting investigations and fact finding interventions by
looking into and investigating the substance of allegations
against parties and/or the verification of a sequence of
events.
o By requesting Mediate Africa to conduct investigations on
your behalf, you are ensured that skilled, unbiased
professionals will investigate and conduct fact finding
exercises to ensure an objective result for perusal.

7. Training & Seminars
o Mediate Africa offers a selection of carefully researched and practical
in-house training courses. The courses focus on the “must-know”
aspects of dispute resolution and conflict management as well as the
required technical & legal competence, supported by the management
and "soft" skills needed to be successful. These include:
• Conflict and Diversity Management
• Employment Equity
• Sexual Harassment
• How to Present Cases at Arbitration
o Industrial Relations
And many more…

8. Relationship Building
o This is a process designed to help parties, usually management &
unions or management and staff or between a range of interest
groups, with a view of resolving problems that exist in a troubled
relationship, often following a process of industrial action or
major restructuring or change.
o An independent and skilled facilitator can help to guide the
parties to develop sound and constructive relationships, with
guiding frameworks that will support the relationship going
forward.

9. Financial Services Consultation
o Application and interpretation of laws relating to banking,
insurance, financial markets, collective investment schemes,
medical schemes, as well as advice and intermediary services
(FAIS Act);
o Market conduct (TCF – treating customer fairly);
o Consumer products and services under the Consumer Protection
Act, 2008;
o Credit providers and agreements under the National Credit Act,
2005;
o Consumer redress (e.g. ombud schemes);
o Combating of financial crime (money laundering).

10. Industrial Relations Consulting
o IR Strategy & Direction
o Policy & Practice Review & Implementation
o EE & Skills development
o Compliance Audits
o Chairing disciplinary enquiries & hearings
o Wage negotiations
o Bargaining counsels and interest groups
o Performance Management & Counselling

11. Human Resources Consulting
o Congruence
This pillar looks at the degree of alignment that exist in the organization
between the : Strategy, Structure, Systems & Organizational design
o Competence
This pillar looks at the overall competence of employees (skills, tools &
knowledge), as well as the talent & succession pools existing in the organization.
o Commitment
This pillar looks at level of engagement of the organizations employees.
Understanding rational and emotional commitment in line with the organizations
values, culture and retention of key talent.
o Cost effectiveness
This pillar looks at the cost effectiveness of the Practices, Processes and
Operations in line with the organizations values & performance targets
respectively.

12. Corporate Stress Management
o Workplace stress is a serious employment issue that eats away at profits,
reduces efficiency and makes good staff hand in their notice.
o Mediate Africa can assist your organization to formulate and implement
your new approach to stress management with:
• Company stress audits and risk assessments
• Employee stress testing and counselling
• Planning your workplace stress policy, then writing and promoting it
• Training staff and managers
• Resilience programs
• Stress awareness days and relaxation therapy visits
• Stress management products branded in your corporate logo

13. Legal Consulting
o Mediate Africa provides legal services through highly qualified
and respected professionals, viewed as industry specialists in
their own right, and covers the following areas of application:
• Employment Law
• Commercial Law
• Environmental Law
• Matrimonial law
• Family Law