This document discusses effective practice management. It describes Med e Mass, a leading practice management company in South Africa that provides software and services to 9500 doctors. Effective practice management involves implementing long-term strategic plans, protocols, and controls to improve organization, reduce reactivity, and allow doctors to make informed decisions for practice growth while managing risks like data security. A practice management system can deliver improved efficiency, productivity, financial information, correspondence capabilities, and mitigate cash flow risks through features like electronic billing, reporting, user-friendly interfaces, and innovation.
2. Who is Med e Mass
Subsidiary of Bytes Healthcare Solutions
Leading Practice Management company
Sister company is the MediSwitch
9500 doctors
Footprint 4 regions and 48 dealers
Product Development Manager and 2 development teams
National support call center
Western Cape – in house support center for personal touch.
3. As a Healthcare Provider you have
many roles!
Charity
Community
Representative
Financial
Whizz
Human
Being
Investor
Director
Decision Maker
Businessperson
Employer/
Employee
Counselor
IT user
Administrator
Medical Practitioner
Marketing/
Salesperson
5. What does Effective Practice
Management Mean??
Long term strategy for growth, retention , profitability and patient
satisfaction
Proactive, rather than reactive management of your practice
Implemented protocols that reduce the need for intuition in running
your practice
Organization of reliable data that is easy to access and allows
you to make informed decisions for the growth of your practice
Risk management - data security key element
Financial controls allowing good governance.
6. What does Effective Practice
Management Offer You??
Turn-around time for payment from medical aids is reduced
Turn-around time for problem resolution smaller
Documented events for auditing purpose
Verification and Control of patient information
Saves you Time
Saved time goes into improving your Practice Management
7. Key Deliveries Of A Practice
Management System
Improved practice efficiency
Improved practice productivity
Improved patient financial information
Improved correspondence, marketing, and
practice analysis capabilities
Mitigate the risks of cash flow
8. Key Deliveries Of A Practice
Management System
User Friendly
Efficiency
Integrity
Security/Tracking
Reporting
Innovation
Communication
9. Process Flow
Copy of Id
Copy of Medical Aid
Proof of address (FICA)
General details
Benefit checks
ID Validation
MSV (Switch)
(Id no, Medical aid no,
Dependant no, etc.)
Appointment diary
10. Process Flow
Examination of
patient
Diagnosis
Treatment plan
Appointment Diary
ICD10 list
BHF coding
Billing / Receipting
(where applicable)
Clinical Notes
11. Process Flow
Physical Billing
Receipting
Statements
Electronic claiming
BHF coding / updated medical Tariffs
ICD10 listing
Macros
Medical Aids (Medprax)
Dot matrix / Laser statements
EDI
Management Reporting
Audit trails, Cash flow, T/Over analysis,
User security
12. The need for control
within the system
Need to keep track within the
system
Appointment diary per
individual, room, equipment,
department
Financial reports, age analysis
Demographic reports
Managing claims through EDI
13. Revenue Management
EDIEDI CASHCASH
Single source of receipts
of payments
Easy reconciliation
Significant fraud-mitigating
assurance
Single source of receipts
of payments
Easy reconciliation
Significant fraud-mitigating
assurance
Cheque,
Credit Card
EFT
Cheque,
Credit Card
EFT
15. Financial Reports- Control
Med-e-Mass has a fully comprehensive set of
Financial reports that balance perfectly at
month end to give the user a fully balanced
set of financial records these include:
»The Age Analysis
»Turnover Analysis
»Audit Trails
»VAT Report
»Transaction Search Reports
16. In closing
We offer our customers a complete solution
Covering
PMA software
Medical aid claims
Credit card facilities
Hardware requirements
Peace of mind