RPA use cases in healthcare offer valuable insight into why it’s worth passing on some repetitive tasks, like entering patients’ blood test results into specific files and then consistently updating those files, to software robots.

1. 6 Real World Use Cases
for Robotic Process
Automation (RPA)
in Healthcare
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2. " RPA exceeds adopters’ expectations
not only when it comes to the rapid
rate of ROI increase, but also when it
comes to facilitating compliance (92%),
improved quality and accuracy (90%), or
improved productivity (86%). "
DELOITTE GLOBAL RPA SURVEY
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Software robots can streamline online scheduling. Factors received
via the appointment request, like diagnosis, location, insurance
carrier, personal preferences, etc., can be gathered in a report, and
forwarded to a referral management representative who actually
makes the appointment.
1. Hit the high spots of patients’ scheduling
Who will benefit? Simply put, everybody:
an easier job for the call centre personnel,
less mistakes, more satisfied customers,
and more evenly distributed
appointments across doctors’
working time.

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Claims management takes up a lot of healthcare administrators’
time, if only because of the many sub-processes that must be
handled: inputting, processing, evaluating, dealing with appeals.
Automation can lead to substantially faster and error-free
processing, thereby relieving the burden of administrators.
2. More effective management of supply
processes (claims and billing)
Consider that a significant amount of
healthcare claims don’t comply with
official demands. Software bots can
easily identify those exceptions, and
thus save many unnecessary
payments. By performing more
accurate data entry, bots also
improve billing efficiency.

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Revenue cycles often involve many code changes which can be
burdensome for the system. Robotic process automation is
the right measure to ensure seamless adaptation to these
modifications, and therefore an overall coherence.
These administrative processes get a boost
from data digitisation and from the
automation of repetitive tasks
like accounts payable.
3. Improve revenue cycle functions
(new patient appointment requests, patient
pre-arrival and arrival, claim denials, billing)

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By improving patient records management (due to technology
features such as high accuracy and minimisation of human error),
RPA in healthcare results in tracking more standardised, patient-
specific routes towards patients’ desired health objectives.
4. Support large scale implementation of
health plans
Automated processes allow more timely identification of
patients who deviate from the plans, and consequently,
they make it easier to bring them back
on track. In fact, continuous remote
monitoring of individual records at
the level of population health
without robotic process automation
involves very large costs.

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Analysing comprehensive amounts of data increases the likelihood
of more accurate diagnosis, which leads to well-tailored treatment
strategies.
5. Improvement of the care cycle
Additionally, doctors who don’t have to manually track
large amounts of data because the bots can do it, can
invest more time in attending to, and providing
human assistance to their patients.
This is yet another illustration of a
paradoxically humanist outcome
of RPA deployment - the fact
that technology makes
people really matter.

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Robotic process automation (RPA) ensures that all process steps
are tracked, traceable, and documented, as well as systematically
organised in well-structured logs. This facilitates the healthcare
company’s quasi-permanent readiness to deal with external
audits, even unexpected ones.
6. Optimised regulatory compliance

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Conclusion
With the prognosis of a demographic earthquake not
too far in the future, the population is not only older, but
also in need of medical assistance. The question “Who
will care for them?” should be addressed promptly. The
healthcare industry is certainly the one riveted by most
eyes, awaiting for (at least) a direction of an answer.
Software robots can provide a much needed helping
hand to the industry facing new demands as times are
changing. Adequate care for a growing number of
people turns RPA in healthcare into something more
than a mere alternative.

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Thank you for interest!
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