The document discusses a presentation about incident response and being an incident commander. It provides skills needed for an incident commander including process, communication, time management, and listening. It also discusses training for inclusive incident response such as defining the incident commander role, having office hours for questions, shadowing other incident commanders, being a scribe during incidents, conducting failure exercises, having experienced commanders shadow new commanders, and celebrating successes. The presentation then discusses the InfluxData and PagerDuty platforms for ingesting, storing, and analyzing various types of metrics and event data and responding to incidents.

1. Dec, 2018
Balancing the competing
demands of your customers, your
teams, and your tools

2. © 2018 InfluxData. All rights reserved.2 © 2018 InfluxData. All rights reserved.2
Today’s speakers
Sonia Gupta
Developer Advocate
InfluxData
Matty Stratton
DevOps Advocate
PagerDuty
Rachael Byrne
Community Advocate
PagerDuty

3. Don’t be a bystander, be
an Incident Commander
Rachael Byrne

4. Something is broken!
@b3rachael

5. @b3rachael

6. 1. Skills
2. Training
@b3rachael

7. Major Incident
Incident Response
Incident Commander
@b3rachael

8. Who can lead?
@b3rachael

10. (spoiler, none are technical)
@b3rachael

11. @b3rachael

12. 1. Process
@b3rachael

13. 2. Communication
@b3rachael

14. 3. Time management
@b3rachael

15. 4. Listening
@b3rachael

16. Incident Commander Skills
1. Process
2. Communication
3. Time management
4. Listening
@b3rachael

17. Inclusive Incident Response Training
@b3rachael

18. Coordinate and delegate
@b3rachael

19. Office Hours
@b3rachael

20. Shadow
@b3rachael

21. Scribe
@b3rachael

22. Failure Friday
@b3rachael

23. Reverse Shadow
@b3rachael

24. Celebrate
@b3rachael

25. Inclusive IC Training
1. Define the role
2. Office hours
3. Shadow
4. Scribe
5. Failure Friday
6. Reverse shadow
@b3rachael

26. © 2018 InfluxData. All rights reserved.26 © 2018 InfluxData. All rights reserved.26

27. © 2018 InfluxData. All rights reserved.27 © 2018 InfluxData. All rights reserved.27
About InfluxData

28. © 2018 InfluxData. All rights reserved.28 © 2018 InfluxData. All rights reserved.28
Platform Strategy:
Be The Platform of Choice for All Metrics and Event Workloads
Common Metrics
and Events
Platform
Application,
Custom Logs &
Traces
Business
Metrics
Infrastructure
& Application
Metrics
IoT
Sensor
Events

29. © 2018 InfluxData. All rights reserved.29 © 2018 InfluxData. All rights reserved.29
InfluxData Platform Features
INSTRUMENT OBSERVE
AUTOMAT
E
LEARN
✓ Quickly ingest data from
everywhere
✓ Efficiently store (Compress) the
data at scale
✓ Support real-time query,
analysis and visualization of
large data sets
✓ Provide time-based functions
for “change over time” analysis
and control
✓ Provide automation and control
functions
✓ Evict and down-sample data
✓ Facilitate machine learning and
anomaly detection algorithms
✓ Provide streaming analytics for
data in motion
METRICS
EVENTS

30. © 2018 InfluxData. All rights reserved.30 © 2018 InfluxData. All rights reserved.30
InfluxData Products and Offerings

31. © 2018 InfluxData. All rights reserved.31
Core Focus:
Developers and
Builders
• Developer Happiness
• Time to Awesome
• Ease of Scale-Out & Deployment

32. © 2018 InfluxData. All rights reserved.32 © 2018 InfluxData. All rights reserved.32
About PagerDuty

33. PROPRIETARY & CONFIDENTIAL 33
Leading Companies Are Reimagining Operations
Queued
Siloed
Manual
Reactive
Static
Real-time
Collaborative
Automated
Proactive
Learning
OLD WAY NEW WAY

34. PROPRIETARY & CONFIDENTIAL 34
Platform for Action
Harness Digital Data Make Sense of Data Respond & Engage Teams Analyze & Learn
Inc
ide
nt
Inci
den
t
Incid
ent
Inciden
t
Incid
ent
Containers
Social
Network
Microservices
Security
Apps & Services
Servers
Database
Cloud

35. PROPRIETARY & CONFIDENTIAL 35
PagerDuty Digital Operations Management Platform
PLATFORM
PRODUCTS
USE CASES ITOps Industrial OpsCustomer SupportDevOps Business OpsSecOps
Analytics
Modern Incident Response
Enterprise Class
300 Integrations, Unique Machine + Human Data
On-Call Management
Visibility
Event Intelligence
Connect insights to real-time action.Empower data-driven results.
Automate the right action every time.Cut through noise. Improve productivity.
Enable accountability. Accelerate resolution.
Cloud-native, built for real-time work.

36. PROPRIETARY & CONFIDENTIAL 36
Empower Teams to Act in Real Time
DevOps
ITOp
s
Security
Industrial
BizOps
Support
Drive
Real-Time
Operations
Harness Digital Signals

37. Thank You