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BEYOND THE CULTURE DECK:
WHAT YOU DON'T ALREADY
KNOW ABOUT NETFLIX
MIKE MCGARR
@SONOFGARR
MIKEMCGARR.COM
© J. Michael McGa...
A YEAR AND A HALF AGO...
© J. Michael McGarr, 2015
DIRECTOR OF DEVOPS
© J. Michael McGarr, 2015
© J. Michael McGarr, 2015
WHAT MAKES NETFLIX
SO SPECIAL?
© J. Michael McGarr, 2015
BEYOND THE CULTURE DECK:
WHAT YOU DON'T ALREADY
KNOW ABOUT NETFLIX
MIKE MCGARR
@SONOFGARR
MIKEMCGARR.COM
© J. Michael McGa...
WHAT ENTERPRISES CAN LEARN FROM
NETFLIX
© J. Michael McGarr, 2015
© J. Michael McGarr, 2015
It may well be the most
important document
ever to come out of the
Valley.1
— Sheryl Sandberg
1
GQ Magazine, 2013
© J. Mic...
OUR CONSTITUTION
© J. Michael McGarr, 2015
FREEDOM AND
RESPONSIBILITY
© J. Michael McGarr, 2015
FREEDOM
© J. Michael McGarr, 2015
RESPONSIBILITY
© J. Michael McGarr, 2015
YOU BUILD IT
YOU OWN IT
© J. Michael McGarr, 2015
ENGINEERING
TOOLS
© J. Michael McGarr, 2015
© J. Michael McGarr, 2015
If you want more freedom,
you must take on more responsibility.
© J. Michael McGarr, 2015
DO THOSE WITH
THE RESPONSIBILITY,
ALSO HAVE
THE FREEDOM?
© J. Michael McGarr, 2015
alignment?
© J. Michael McGarr, 2015
CONTEXT,
NOT CONTROL
© J. Michael McGarr, 2015
Managers focus on the 'what'
Engineers focus on the 'how'
© J. Michael McGarr, 2015
OUR CLOUD SERVICES SHOULD...
> immutable server pattern
> register with Eureka
> red black deployments
> rule of 3
© J. Mi...
HOW DO WE ENSURE COMPLIANCE?
© J. Michael McGarr, 2015
we don't
© J. Michael McGarr, 2015
MAKE DOING THE RIGHT THING EASY
© J. Michael McGarr, 2015
PROVIDE FAST
FEEDBACK
© J. Michael McGarr, 2015
IF YOU GIVE YOUR EMPLOYEES THE
RIGHT BUSINESS CONTEXT
CAN YOU TRUST THEM TO MAKE THE
RIGHT DECISIONS?
© J. Michael McGarr,...
CENTRALIZED TEAMS
© J. Michael McGarr, 2015
© J. Michael McGarr, 2015
© J. Michael McGarr, 2015
CENTRALIZED OPS OR QA TEAMS
© J. Michael McGarr, 2015
© J. Michael McGarr, 2015
CENTRALIZED TOOLS TEAMS
© J. Michael McGarr, 2015
Centralized teams enable product teams
© J. Michael McGarr, 2015
Engineering Tools
Security Engineering
Performance Engineering
Traffic and Chaos Engineering
Insight Engineering
Platform ...
NO OPS TEAM
NO QA TEAM
© J. Michael McGarr, 2015
HOW COUPLED ARE YOUR
CENTRALIZED TEAMS
TO YOUR
PRODUCT TEAMS?© J. Michael McGarr, 2015
PROCESS
© J. Michael McGarr, 2015
© J. Michael McGarr, 2015
Netflix has no process?
© J. Michael McGarr, 2015
Immune system against unnecessary process
© J. Michael McGarr, 2015
process allergy
© J. Michael McGarr, 2015
OUR PROCESS
© J. Michael McGarr, 2015
USE PROCESS TO SOLVE PROBLEMS
(THEN AGGRESSIVELY ABANDON IT WHEREVER YOU CAN)
© J. Michael McGarr, 2015
COMMUNICATION
© J. Michael McGarr, 2015
FEEDBACK
© J. Michael McGarr, 2015
COLLABORATIVE CULTURE
(NO BRILLIANT JERKS)
© J. Michael McGarr, 2015
ONE ON ONES
© J. Michael McGarr, 2015
Managers meet so engineers don't have to
© J. Michael McGarr, 2015
WASTE
© J. Michael McGarr, 2015
ELIMINATE WASTE
© J. Michael McGarr, 2015
WASTE
> duplicate efforts
> throwaway code
> system rewrites
© J. Michael McGarr, 2015
ENGINEERING TOOLS
VS.
EDGE DEVELOPER EXPERIENCE
© J. Michael McGarr, 2015
WASTEIS A NECESSARY BYPRODUCT OF
INNOVATION© J. Michael McGarr, 2015
HOW TOLERANTIS YOUR CULTURE OF
DUPLICATE OR THROWAWAY
EFFORTS?
© J. Michael McGarr, 2015
TAKEAWAYS
© J. Michael McGarr, 2015
THOSE WITH RESPONSIBILITY
SHOULD HAVE THE FREEDOM
© J. Michael McGarr, 2015
HIGH PERFORMERS WILL DO THE RIGHT THING,
GIVEN THE RIGHT CONTEXT
© J. Michael McGarr, 2015
CENTRALIZED TEAMS
ENABLE
PRODUCT TEAMS
© J. Michael McGarr, 2015
USE PROCESS TO SOLVE PROBLEMS,
THEN ABANDON IT
© J. Michael McGarr, 2015
INNOVATION GENERATES WASTE
© J. Michael McGarr, 2015
QUESTIONS?MIKE MCGARR
@SONOFGARR
MIKEMCGARR.COM
© J. Michael McGarr, 2015
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Beyond the Culture Deck: What you don't already know about Netflix

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A significant chunk of DevOps rhetoric centers around “unicorn” companies like Netflix, Etsy, Facebook and many more. They are held up as the models enterprises should emulate. But what makes a place like Netflix so special? What does life inside a unicorn company look like? Is the famous Netflix culture deck true to life or just hype? Most importantly, what lessons can I take back to my employer?

In this talk, I’ll share with you the reality of working at Netflix. I’ll share details about how people work at Netflix, how we communicate, how we are organized, how work is prioritized, how we manage risk, how we build teams and how our culture plays a central role in everything we do. Lastly, Mike will share what are the important lessons that every manager and executive should learn about Netflix’s culture.

Published in: Leadership & Management
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Beyond the Culture Deck: What you don't already know about Netflix

  1. 1. BEYOND THE CULTURE DECK: WHAT YOU DON'T ALREADY KNOW ABOUT NETFLIX MIKE MCGARR @SONOFGARR MIKEMCGARR.COM © J. Michael McGarr, 2015
  2. 2. A YEAR AND A HALF AGO... © J. Michael McGarr, 2015
  3. 3. DIRECTOR OF DEVOPS © J. Michael McGarr, 2015
  4. 4. © J. Michael McGarr, 2015
  5. 5. WHAT MAKES NETFLIX SO SPECIAL? © J. Michael McGarr, 2015
  6. 6. BEYOND THE CULTURE DECK: WHAT YOU DON'T ALREADY KNOW ABOUT NETFLIX MIKE MCGARR @SONOFGARR MIKEMCGARR.COM © J. Michael McGarr, 2015
  7. 7. WHAT ENTERPRISES CAN LEARN FROM NETFLIX © J. Michael McGarr, 2015
  8. 8. © J. Michael McGarr, 2015
  9. 9. It may well be the most important document ever to come out of the Valley.1 — Sheryl Sandberg 1 GQ Magazine, 2013 © J. Michael McGarr, 2015
  10. 10. OUR CONSTITUTION © J. Michael McGarr, 2015
  11. 11. FREEDOM AND RESPONSIBILITY © J. Michael McGarr, 2015
  12. 12. FREEDOM © J. Michael McGarr, 2015
  13. 13. RESPONSIBILITY © J. Michael McGarr, 2015
  14. 14. YOU BUILD IT YOU OWN IT © J. Michael McGarr, 2015
  15. 15. ENGINEERING TOOLS © J. Michael McGarr, 2015
  16. 16. © J. Michael McGarr, 2015
  17. 17. If you want more freedom, you must take on more responsibility. © J. Michael McGarr, 2015
  18. 18. DO THOSE WITH THE RESPONSIBILITY, ALSO HAVE THE FREEDOM? © J. Michael McGarr, 2015
  19. 19. alignment? © J. Michael McGarr, 2015
  20. 20. CONTEXT, NOT CONTROL © J. Michael McGarr, 2015
  21. 21. Managers focus on the 'what' Engineers focus on the 'how' © J. Michael McGarr, 2015
  22. 22. OUR CLOUD SERVICES SHOULD... > immutable server pattern > register with Eureka > red black deployments > rule of 3 © J. Michael McGarr, 2015
  23. 23. HOW DO WE ENSURE COMPLIANCE? © J. Michael McGarr, 2015
  24. 24. we don't © J. Michael McGarr, 2015
  25. 25. MAKE DOING THE RIGHT THING EASY © J. Michael McGarr, 2015
  26. 26. PROVIDE FAST FEEDBACK © J. Michael McGarr, 2015
  27. 27. IF YOU GIVE YOUR EMPLOYEES THE RIGHT BUSINESS CONTEXT CAN YOU TRUST THEM TO MAKE THE RIGHT DECISIONS? © J. Michael McGarr, 2015
  28. 28. CENTRALIZED TEAMS © J. Michael McGarr, 2015
  29. 29. © J. Michael McGarr, 2015
  30. 30. © J. Michael McGarr, 2015
  31. 31. CENTRALIZED OPS OR QA TEAMS © J. Michael McGarr, 2015
  32. 32. © J. Michael McGarr, 2015
  33. 33. CENTRALIZED TOOLS TEAMS © J. Michael McGarr, 2015
  34. 34. Centralized teams enable product teams © J. Michael McGarr, 2015
  35. 35. Engineering Tools Security Engineering Performance Engineering Traffic and Chaos Engineering Insight Engineering Platform Engineering © J. Michael McGarr, 2015
  36. 36. NO OPS TEAM NO QA TEAM © J. Michael McGarr, 2015
  37. 37. HOW COUPLED ARE YOUR CENTRALIZED TEAMS TO YOUR PRODUCT TEAMS?© J. Michael McGarr, 2015
  38. 38. PROCESS © J. Michael McGarr, 2015
  39. 39. © J. Michael McGarr, 2015
  40. 40. Netflix has no process? © J. Michael McGarr, 2015
  41. 41. Immune system against unnecessary process © J. Michael McGarr, 2015
  42. 42. process allergy © J. Michael McGarr, 2015
  43. 43. OUR PROCESS © J. Michael McGarr, 2015
  44. 44. USE PROCESS TO SOLVE PROBLEMS (THEN AGGRESSIVELY ABANDON IT WHEREVER YOU CAN) © J. Michael McGarr, 2015
  45. 45. COMMUNICATION © J. Michael McGarr, 2015
  46. 46. FEEDBACK © J. Michael McGarr, 2015
  47. 47. COLLABORATIVE CULTURE (NO BRILLIANT JERKS) © J. Michael McGarr, 2015
  48. 48. ONE ON ONES © J. Michael McGarr, 2015
  49. 49. Managers meet so engineers don't have to © J. Michael McGarr, 2015
  50. 50. WASTE © J. Michael McGarr, 2015
  51. 51. ELIMINATE WASTE © J. Michael McGarr, 2015
  52. 52. WASTE > duplicate efforts > throwaway code > system rewrites © J. Michael McGarr, 2015
  53. 53. ENGINEERING TOOLS VS. EDGE DEVELOPER EXPERIENCE © J. Michael McGarr, 2015
  54. 54. WASTEIS A NECESSARY BYPRODUCT OF INNOVATION© J. Michael McGarr, 2015
  55. 55. HOW TOLERANTIS YOUR CULTURE OF DUPLICATE OR THROWAWAY EFFORTS? © J. Michael McGarr, 2015
  56. 56. TAKEAWAYS © J. Michael McGarr, 2015
  57. 57. THOSE WITH RESPONSIBILITY SHOULD HAVE THE FREEDOM © J. Michael McGarr, 2015
  58. 58. HIGH PERFORMERS WILL DO THE RIGHT THING, GIVEN THE RIGHT CONTEXT © J. Michael McGarr, 2015
  59. 59. CENTRALIZED TEAMS ENABLE PRODUCT TEAMS © J. Michael McGarr, 2015
  60. 60. USE PROCESS TO SOLVE PROBLEMS, THEN ABANDON IT © J. Michael McGarr, 2015
  61. 61. INNOVATION GENERATES WASTE © J. Michael McGarr, 2015
  62. 62. QUESTIONS?MIKE MCGARR @SONOFGARR MIKEMCGARR.COM © J. Michael McGarr, 2015

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