1. 1632 Hwy 39 Apt. 2 Chelsea, Al 35043 (205)-500-6887 09destinynicole@gmail.com
DESTINY N. WILLIAMS
EDUCATION
August 2016|TheUniversityofAlabamaatBirmingham
Birmingham, Alabama
BachelorofScience, HealthcareManagement.
Degree expected August 2016 upon completionof administrative internship.
PROFESSIONALEXPERIENCE
May 2016- August 2016|OptumHospiceandPalliativeCare
Intern
 Maintain and audit personnel filesto ensure compliancewithall accreditationand regulatory
requirements.
 Maintain spreadsheet reports to organize and evaluate statistical data.
 Develop methods forimproving the accuracy and efficiency of data analysis.
 Assist with building patient charts and maintaining confidentiality of all information.
November 2015-Present|Children’sofAlabama
PatientRegistrationRepresentative
 Performmultiplecustomer-focusedAccessCentertasksi.e., pre-certification,admission,financial
counseling,co-pay collection,bedplacement,accountverification,andurgentregistrations.
 Contributed toa25% increase in copay collection rates forthe department in the past year.
 Maintain professional demeanor in emergency setting while providing compassionate service.
October 2014-November 2015|CVSPharmacy
Clerk/Pharmacy Technician
 Provided superior, customer/patient-centered service in acourteous and professional manner.
 Supported scheduling activities according to the needs of the business and workflow model.
June 2014- October 2014| Allstate Insurance (viaKelly Services Temp Agency)
Claim Service Specialist
 Performed clerical duties, including data entry, email, calendar management, and word processing.
 Received, screened, and routed high volume of incoming telephone calls and electronic toaddress
customer questions and concerns.
 Collaborated with healthcare providers, lawyers, and other claim related third parties.
 Responsible forproviding leadership and guidance totrainees toimprove workperformance.
September 2010- June 2014|Sodexo Starbucks
Barista
 Greeted all customers with fast, friendly, personalized service and developed arapport with customers.
 Maintained the highest quality, consistent product standards.
AWARDS
Fall 2014-Spring 2016 |UniversityofAlabamaatBirmingham
Recipient,
 President’s List and Deans List honors
 Schoolof HealthProfessions,LettiePateWhiteheadScholarship
SERVICE ACTIVITIES
2013-Present Church ofthe Highlands
Community Outreach Volunteer
 Serving at Birmingham Dream Center, Christ Health Center, various inner-city communities