2. What do we do?
If you are in the business of providing a service to customers, our skills in service design
and innovation can help you transform the service you provide for them, leading to greater
customer satisfaction and delight, significant repeat business and positive word-of-mouth.
Solutions Consultancy Ireland can help you to achieve your aspirations and establish you
as the only choice for your customers by mapping their journey and finding creative ways
to re-imagine their service experience.
Our services can be applied to any business, organisation or place, irrespective of its
function. Our techniques are equally applicable to services, products, social enterprises,
or destinations.
For Services we can:
Define your customers, creating empathy with them and manage the minutest touch
points during their interaction with you, making them stick and help to co-create a
memorable experience, which they will want to recommend widely.
For Manufacturers we can:
Identify the individual market for your product and establish new realms in which it's
relevance will impact. We can move beyond mere segmentation and beyond micro-
segmentation establishing the real need it fulfils. We could improve business processes
Within your organisation and create real brand equity in the minds of your customers,
differentiating you from your competitors.
For places we can:
Define the individual characteristics which would appeal to a chosen visitor
segment and create a value proposition appealing directly to them, insuring that you will
reap the economic benefits of increased visitors and their retention within your
destination. We can also build an image which would appeal to foreign commercial
interests in attracting foreign direct investment.
Our techniques can apply to organisations of any scale or at any stage of the product life
cycle, from start ups to international organisations wishing to understand their value in an
ever changing and demanding market.
Our ethos is to provide outside the box solutions using the most current methodology,
involving the application of creativity, imagination and strategic insight to define empathy
with your users through a process of engagement with you, the client.
We will define your customers needs on an individual basis creating a value proposition
striding beyond current stagnant marketing techniques to build your brand equity, delight
your customers creating active advocacy in a quick and professional manner.
3. How do we do it?
We can bring a three phase creative process to bear, unlocking the innovative potential in any
organisation using the our specialist skills such as:
Phase 1, Exploration and Diagnosis.
we have specialist knowledge in the use of:
Environmental Analysis
Observation Techniques
Service Analysis
Persona Development
Empathy Mapping
User Immersion
Customer Journey Mapping
Stakeholder Maps
Business Process Mapping
Phase 2, Creation and Reflection
We have specialist knowledge in the use of:
Brainstorming
Lead User Input Collation and Presentation
Scenario Development
Story Boarding
Service Staging
Cognitive Walk-through
Phase 3, Implementation and Management.
We have specialist knowledge in the use of:
Service Blue Printing
Business Model Canvassing
Story Telling
Value Proposition Generation
Strategy Cascading
Establishment of Innovation Cockpits
Establishment and Monitoring of KPI's
Change Management
Particular to new ventures we have expertise in Lean Start Up methodology, teaching the
entrepreneur to define exactly what they should set out to do, including embracing error,
emphasising the benefits from early failures as a learning process, pivoting their venture to branch
into more successful applications, leading to a more successful outcome. We will also emphasise
how to achieve early wins with a minimum of investment and commitment using bootstrapping
techniques and defining their minimum viable product.
4. After making the terrible discovery, at a very
early age, that he'd never make it as rock star,
Dermot O'Reilly built a Career in business
management and marketing.
Like so many Irish people of a certain
generation, the 80's saw Dermot taking the
familiar trip to London where he worked for a
variety of companies in Manufacturing,
Distribution, The Arts and Social Enterprises.
It took a huge effort to get Dermot out of college
and into the real world. He is a graduate of UCD,
WIT and Kingston University, London.
Rather than having any interesting hobbies,
Dermot is constantly researching the latest
trends in Service Design,Marketing, Place
Branding,Innovation and Entrepreneurship.
Sounds like a fun guy!
Having gotten over the feelings of vertigo induced by
living outside The Pale, Bernadette detached from her
Dublin roots and settled in Tipperary.
During her working career in Dublin, London and locally
Bernadette has moved through management positions in
Waste management, hospitality industry and international
Property transactions.
After realising that she had made a terrible error of
judgement in studying accounts, Bernadette moved into
more broad management spheres. She is a graduate of
UCD and Tipperary Institute, where she was seen burning
the midnight oil in the students bar (If only they had one).
Constantly aware of and seeking service excellence
wherever she goes, Bernadette can be categorised as
one of the country's top serial complainers!
Who are we?
Dermot O'Reilly
Bernadette Clancy
