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SETTING TRENDS,
TOUCHING LIVES
WELCOME	 05
MEMBERS OF THE BOARD	 09
OUR PHILOSOPHY	 13
AL KHOZAMA AND	
THE KING FAISAL FOUNDATION	 17
CORE COMPETENCIES	 21
MEET THE TEAM	 51
PORTFOLIO	 55
CASE STUDY –	
AL FAISALIAH MALL RENOVATIONS	 61
AWARD-WINNING COMPANY	 65
03
WELCOME
05
This has been a pivotal time for Al Khozama, following a strategy that is designed to address a
changing marketplace and distinguish the company through a combination of quality, choice, and
value. Our goal is to provide innovative and efficient spaces that allow for the optimisation of both
owned and third party assets across all asset classes, taking in to consideration hospitality, facility
management, food & beverage, technology, and entertainment.
We have a clearly differentiated proposition in an increasingly competitive market, which has placed
us at the forefront of the development and management of luxury commercial properties in key
locations across the Kingdom of Saudi Arabia. These encompass unrivalled retail and luxury lifestyle
experiences across several categories, including commercial properties in prime real estate locations
such as Riyadh CBD.
By ensuring the functionality of the built environment by integrating people, places, processes and
technology, Al Khozama thrives in what is a fast-paced, challenging environment. Our purpose is to
allow our clients and communities to live a better today and build a better tomorrow, and we believe
that by pursuing this goal in a sustainable and responsible way we will create long-term value for
society and, as a result, for all of our stakeholders.
Managing third party assets and facilities in order to achieve the ambitions and financial goals of all
of our stakeholders, including owners, guests and employees, Al Khozama is pleased to report that
it has once again demonstrated the quality and depth of its business portfolio. By meeting and often
exceeding the standards of some of the world’s leading brands and organisations, we have grown to
become one of the top 100 companies in the Kingdom of Saudi Arabia.
The market remains very competitive. However, I am convinced that we have the right strategy in
place to meet future opportunities and challenges, thanks to a talented leadership team and a highly
engaged and committed workforce. At Al Khozama, we put quality first, all the while looking for
better and more innovative ways to create, produce and deliver. We promise to keep our clients by
delivering the best possible results, and with these principles, we are able to ensure we stay ahead of
our competitors.
As one of the leading companies in the Kingdom of Saudi Arabia, Al Khozama is embarking on
a voyage of self-discovery, and we believe that with the current ongoing changes we should not
only embrace it, but also leverage its potential to the fullest. We see a reshaping of the business
environment, a transformation in the world that will be different to anything we have experienced
before, presenting us with challenges, but also huge opportunities.
We are responding by sharpening our focus and strengthening our efforts to create innovation and
value. Al Khozama is investing in people and technology to secure its long-term prospects, while at
the same time delivering sustainable, profitable growth.
Nevertheless, we understand that we will achieve much more by working in tandem with our clients
and stakeholders, and our focus will continue to revolve around building relationships to drive change.
We look forward to working together with you on that journey.
Abdulaziz bin Sulaiman Al Habib
CEO of Al Khozama
07
MEMBERS	
OF THE BOARD
09
MEMBERS OF THE BOARD
Mr. Muieddine bin Saleh Kamal Mr. Hani ba Othman
Mr. Khalid bin Abdulaziz Al Rayyis Mr. Saad bin Mohammad Binladin Mr. Abdullah Abdulrahman Al Shwer
Mr. Abdulaziz bin Sulaiman Al Habib
HRH Prince Mohamad bin Khaled
Al Abdullah Al Faisal
HRH Prince Faisal Al Abdullah
Al Faisal
HH Prince Bandar Bin Saud
Bin Khalid, Chairman of the Board
11
OUR PHILOSOPHY
13
Al Khozama concentrates on setting trends and touching
lives in positive and unforgettable ways. Our mission
revolves around creating unrivaled places and experiences
through solid investment strategies in which customers
come first, and by maintaining a strong and unique brand
voice and a dynamic business culture that delivers the very
best performance.
15
AL KHOZAMA AND
THE KING FAISAL
FOUNDATION
17
Al Khozama, which is built on the noble principles of
King Faisal Foundation is recognised as an energetic,
ethical and proactive force for clients who need a bold
partner with a broad view and deep insights. Originally
famed to manage King Faisal Foundation’s real estate
investments, in conjunction with KFF’s dedication to
pushing boundaries, empowering future generations,
unlocking the prospect of positive change, and bringing
people, expertise and experiences together; Al Khozama
is advancing new possibilities in to offer clients tailored
product and service propositions that help them save time
and boost profitability.
19
CORE COMPETENCIES
21
23
Property and category innovation is core to Al Khozama’s growth, with the company
constantly evolving, championing international standards, and providing design and
development that ensures that properties remain fresh and current. This allows Al Khozama
to continue to develop its reputation for being a customer-centric business, working with
clients to deliver on its promises and helping them to achieve their objectives.
Consistently achieving first-class results in terms of quality, products, services and systems,
Al Khozama is able to retain its position as a leading developer, creator and manager of
luxury properties and facilities, in Saudi Arabia, and the world in the near future.
With a proven track record in international management and in-depth knowledge of
local customs, rules and regulations, Al Khozama is proud of its corporate team, which
adheres to a strict code of ethics in the interests of all clients as it seeks to uphold a high
level of professionalism.
In addition to the company’s highly skilled and qualified people, we offer a broad portfolio
of services, including international sales representation; strategic resources through an
unrivalled portfolio; access to internationally recognised reservation systems, memberships
and hotel associations; talent development programmes in association with international
institutions; and a solid network for suppliers and international brands.
HOTELS AND RESORTS
Al Khozama’s hospitality operation and management business can trace its roots back
more than 35 years, to Hotel Al Khozama, The first premium and one of the most successful
hotels in Saudi Arabia with 187 rooms. The business has since expanded to include a
number of high-profile properties throughout the Kingdom, including Al Faisaliah Hotel
in the heart of Riyadh, which consists of 224 rooms. The company has ventured out to
conquer new sectors and offer new services, thus consolidating its pre-eminent position
and opening up new horizons for its clients.
Al Khozama owns and operates a diverse portfolio of branded hotels across Riyadh and
other cities, with each being a superbly managed expression of hospitality for the upscale
and luxury segments. Distinctive and exclusive establishments connected with art and
culture, and with brand values linked to authenticity, detail and discretion, these hotels
underline the philosophy of our award-winning company, which revolves around inviting
guests to immerse themselves in the best a location can offer.
Customer-centric and offering the last word in character and charm, Al Faisaliah Hotel,
Al Faisaliah Suites, Al Faisaliah Spa by ESPA, and Al Faisaliah Resort & Spa are amongst
Riyadh’s most dazzling destinations. Renowned for unrivalled style and originality, these
properties offer a superior and unique level of hospitality - a modern take on a life of
luxury and opulence. Echoing the warmth of Arabian generosity, interlaced with luxurious
elegance, the lavish rooms and suites, signature butler service, world-class culinary venues,
a health club, and an award-winning spa set the tone for a memorable stay.
Al Khozama’s portfolio of managed properties in Riyadh include Al Faisaliah Hotel and
Suites 106 rooms; Hotel Al Khozama 187 key rooms; Al Bustan Residence 84 rooms; and
Al Faisaliah Resort and Spa 162 rooms, Durrat Al Riyadh. Outside of the capital, the
company’s portfolio of managed properties consists of Al Shohada Hotel in Makkah 494
rooms; Views Residences 174 rooms and Bay La Sun Hotel & Marina 195 rooms, which
are both located in King Abdullah Economic City. Whatever the property, Al Khozama
combines an authentic sense of hospitality with an outstanding vision for tomorrow’s
trends, and an innovative approach to hotel management. We strive to be the asset
manager of choice, creating landmark environments where business and pleasure can
thrive in incomparable surroundings.
25
THE HOTELS & RESORTS TEAM
Al Khozama hotels & resorts division is the premier and preferred Hospitality Management Business for guests, associates
and owners alike. The company endeavours to introduce the famed upper upscale brand Al Faisaliah and upscale brand
Al Khozama internationally.
Agreements for new member hotels are tailor-made and formulated according to the individual needs of each business.
Through its management contract, Al Khozama provides owners with the essential operational expertise necessary for
establishing and preserving the long-term profitability of their investment.
The owner has no operational responsibilities and enjoys a hassle-free property investment, while retaining such ownership
benefits as cash flow, depreciation, deductions, tax benefits, value enhancement, refinancing opportunities, and ownership
of the property after the contract expires.
Ultimately, owners can trace advantage of a full package of benefits such as operational expertise and management know-
how, immediate brand recognition and access to strong distribution channels.
Mr. Shiju Thomas
Finance Manager
Mr. Masthur Kastolani
Project Operations Manager
Ms. Heba Al Khani
Interior Designer
Mr. Fazel Mohammad
Procurement Consultant
Mr. Hussein Hatata
Hospitality & Resorts Vice President
Mr. Cherian Chacko
Sales & Marketing Director
Mr. Jurgen E. Seidel
Engineering / Technical Services
Director
27
REAL ESTATE
The Al Khozama realty story is about achieving firsts in the Kingdom. In 2000, it proudly
launched the Kingdom’s first skyscraper, Al Faisaliah Tower, the country’s first form of
structural expressionism combined with high-tech architecture and pioneering building
design. Today, Al Faisaliah Tower remains the premier business address in Riyadh, fully
tenanted with an extensive waiting list.
Al Khozama aims to further expand and rejuvenate the Al Faisaliah District by renovating
the entire complex. This is being fuelled by an entrepreneurial culture that encourages the
company’s people to think differently, share great ideas, and create effective solutions that
help clients accelerate their success.
Al Khozama is the premier development, property, revenue and asset management
company in the Kingdom of Saudi Arabia, differentiated by its pre-eminence in providing
bespoke solutions, quality customer service and respect for strategic partners.
Clients depend on Al Khozama to deliver sound revenue management strategies, and
the company’s high standards of integrity mean that it places great value on doing the
right things - and on doing things right. That’s why it consistently adds value through
applying innovative processes, which are complemented with advanced asset management
programmes that maximize the potential of properties in the short and long-term.
29
BUSINESS DEVELOPMENT
One of Al Khozama’s main objectives is to develop strategic alliances with
world-renowned brands and organisations across all asset classes, which will
add value to the core business. These alliances will also offer us scalability
with these brands kingdom-wide. Business Development plays a fundamental
role in the success of Al Khozama’s strategy. The key purpose of the Business
Development department in Al Khozama is to maximise the efficiency of each
of the company’s assets to ensure they all produce solid IRR and ROI metrics
as well as strong revenue, profitability and growth year on year. Business
Development’s aim is to ensure steady income generation of the company’s
principal assets in parallel with maintaining tenant and client occupancy in a
challenging climate to ensure any growth and fiscal investment falls within
the clear defined limits of Al Khozama’s risk profile. The company’s long-term
strategy is to move from asset-based to asset-light. In order to achieve this,
the business will be taking equity positions in viable, pre-assessed developments
that offer strong shareholder value and revenue generation and upside based
on clearly defined ROI and IRR metrics.
Additionally, Business Development will also provide development advisory
services that will be both income generating and profit centers in the medium
to long-term through macro and micro analysis, which will determine project
viability for client provision of full property services such as Asset Management,
Facilities Management and Real Estate Development and Leasing. The
department is also responsible for identifying and executing a development
strategy to allow cross functionality between Facilities Management, Hospitality
and Realty both in-house and to the market.
OPEX management is critical across all assets. In order to reach an ideal OPEX
level, there will be impetus on maximising net asset value of all current real estate
assets, whilst optimising asset efficiency and minimising depreciation aside
from capital growth, focus will be on annualised yield generation. Furthermore
with the removal of utility subsidies, focus needs to be on a defined Top-down
approach to ensure reduction and consolidated OPEX, without hampering
growth for the company.
A clear strategy of capital controls must be introduced over the next 3 years to
minimise the fiscal impact. Business Development will oversee the company’s
transition from an equity-based business to a leveraged one with constant
evaluation and review of economic and fiscal shift to protect the business. The
Business Development department must continuously assess and evaluate the
core fundamentals at both a macro and micro economic level, to ensure that the
company is prepared and in a position to prosper in any economic eventuality.
31
FACILITY MANAGEMENT
Al Khozama can manage and dispense all of the essential services a
business requires to function and can provide every combination of
facility services, delivering the highest quality of standards at best value
by eliminating inefficiencies.
As one of the region’s leading total facility management businesses,
Al Khozama offers bespoke solutions for all property services, including strategic
consultancy and planning services, and hard and soft services. These include
energy management and utilities procurement; business continuity planning;
environmental management; health and safety management; space planning;
landscaping; security; cleaning; waste management; heating, ventilation and
air-conditioning; building management systems; fire systems; and many more.
Whether in one location or several, Al Khozama can deliver outstanding solutions
again and again across a client’s entire portfolio.
Al Khozama’s full range of facilities management services have been designed
to support our clients with expertise across a range of disciplines in complex and
critical environments. Taking the time to understand our clients’ specific needs
and deliver tailored solutions to support those needs, the company creates
genuine partnerships that deliver exceptional results.
STRATEGIC ASSET
MANAGEMENT
APPRAISAL
AND ANALYSIS
ACQUISITIONS AND
DISPOSALS
MASTERPLANNING
DELIVERY
STRATEGY
DESIGN
DEVELOPMENT
CONSTRUCTION
REACTIVE
MAINTENANCE
FACILITIES
MAINTENANCE
PREVENTIVE
MAINTENANCE
PLANNED
MAINTENANCE
ESTATES
MANAGEMENT
REVIEW PLAN DEVELOP OPERATE MAINTAIN
33
The highly trained and experienced Facility Management staff of 500 employees,
provide a variety of services including energy management and utilities
procurement; business continuity planning; environmental management; health
and safety management; space planning; landscaping; security; cleaning; waste
management; heating, ventilation and air-conditioning; building management
systems; fire systems; and many more. Whether in one location or several, we can
deliver consistently exceptional solutions across a client’s entire portfolio.
Committed to traditional values that put customers at the centre of everything
it does, Al Khozama is driven by innovation, with operations that deliver greater
economies of scale and unrivalled resources for the benefit of both clients and
the wider community. To achieve this, it works closely with each individual client
to optimise the value of their assets and help them to achieve their wider goals
and aspirations.
Al Khozama can manage and dispense all of the essential services a business
requires to function, delivering the highest quality of standards at best value by
eliminating inefficiencies. This is how we drive sustainable quality for our clients.
35
RETAIL PROPERTY MANAGEMENT
Fresh thinking - going beyond traditional wisdom - has enabled Al Khozama to unearth
opportunities, cultivate good ideas, help businesses grow stronger, and develop markets.
It believes in well-planned, popular retail destinations with long-term financial growth.
Al Khozama’s philosophy is to use international best practice and local knowledge to meet
each individual project’s goals and targets.
Al Khozama’s strong performance track record reflects its ability to grow the value of
great businesses, taking care of everything from research and market study assessment
strategies through to design management and development planning and optimisation.
The company also provides branding and marketing advice, with other services taking
in management and operations services, financial and investment analysis, and retail site
selection and negotiations.
37
RETAIL & COMMERCIAL
LEASING
A badly negotiated lease can make the difference between
the success and failure of a business. Al Khozama aims
to provide clients with professional advice to ensure that
transactions are carried out efficiently and effectively,
enabling clients to meet deadlines, gain occupation, and
commence business operations in the timescales required.
In addition to retail management, Al Khozama has wide-
ranging proficiency in developing leasing strategies and
business plans; supervising the preparation of marketing
materials based on market studies and best-in-market
practices; engaging legal counsel for documentation/
negotiations; engaging with all international real-estate
brokers and consultants to get leading blue-chip clients
to any location in the region; maintaining office and retail
tenant relations and preparing lease modifications and
renewals; supervising and monitoring negotiations of office
and retail leases by brokers while adherence to binding
lease terms; and transaction management to negotiate
lease terms with anchor office and retail tenants.
39
ASSET MANAGEMENT
In this increasingly competitive environment with rapidly changing markets,
our comprehensive approach, strategic business planning and conclusions aim
to preserve and achieve optimal asset value.
We take a comprehensive view of the property or portfolio to maximise value,
reduce costs and increase investment and community returns.
Our Strategic Asset Management team is experienced and flexible, working with
you and your teams to understand objectives of the property portfolio. We then
develop and implement a bespoke strategy to fit your requirements - identifying
innovation solutions through preparing business plans, implementing value
enhancing initiatives, portfolio reviews and surveys.
EXTERNAL PARTNERS
LOCAL ARCHITECTS
LOCAL LETTING AGENTS
LOCAL BROKERS
PROPERTY MANAGEMENT
CENTER MANAGEMENT
FACILITY MANAGEMENT
LEGAL ADVISORS
TAX ADVISORS
VALUE CREATION 1
SOURCING UNDERWRITING
ZONING
ARCHITECTURE
LEASING
SALES
VALUE CREATION II
PROPERTY MANAGEMENT
CENTER MANAGEMENT
FM COORDINATION
VALUE CREATION III
DEBT ADVISORY
ASSET MANAGEMENT TEAM
ASSET MANAGEMENT
ANALYTIC, STRATEGIC AND OPERATIONAL
SPV- ACCOUNTING
FINANCIAL CONTROLLING
TECHNICAL PROJECT
MANAGEMENT
41
FOOD AND BEVERAGE
With more than 40 years of experience in creating and delivering unique dining concepts
throughout the country, Al Khozama’s portfolio of restaurants is all about great flavours,
high-quality ingredients and fantastic value every time. That’s because the company’s
lifestyle-dining division believe that better food leads to a better life.
With this in mind, it is constantly looking to the future and reinventing the modern
dining experience in the Kingdom. This is being achieved in a number of ways, not least
through developing highly successful owned concepts and establishing master franchise
agreements with fine dining Michelin Star brands.
43
45
ENTERTAINMENT
Al Khozama’s passion is to continuously provide top quality entertainment and events that
keep its clients and their audiences engaged and entertained. At the heart of this offer is a
unique portfolio of attractions and alliances that provide the most life-affirming, innovative
and uplifting entertainment choices imaginable.
47
49
MEET THE TEAM
51
Mr. Abdulaziz Bin Suleiman Bin
Suleiman Al Habib
Chief Executive Officer /
Managing Director
Mr. Malik Ali
Finance Director
Mr. Michael Paul Flanagan
Chief Business Development Officer
Mrs. Hanyah Hassan Bakhurji
Corporate Marketing &
Communications Director
HH Prince Salman Bin Abdullah
Al Faisal Al Saud
Chief Operation Officer
Mr. Vernon Cassin
Chief Legal Officer
A DEDICATED TEAM
Behind every successful company is a team of dedicated professionals. The team at
Al Khozama is smart, creative, fast-thinking and commercially-minded. Every individual
plays a key role in the company. Mr. Abdullah Al Khudair
Supply Chain Director
Mr. Abdullah Al Muhanna
Administration Director & Secretary
General
Mr. Fahad Al Foraih
Facility Management Director
Mr. Abdulaziz Al Khodair
Operations Director
Mr. Ahmed Al Tuwaijri
Human Resources Director
Mr. Khalid Ghoneim
Project Cost Director
Mr. Panagiotis Bonoutas
Assets Management Director
Mr. Mihdar Balfkuh
Engineering Competency Director
Mr. Ateeq Mogal
Property & Leasing Director
53
PORTFOLIO
55
Setting trends in developing, managing and investing in luxurious commercial
properties in key locations throughout the Kingdom of Saudi Arabia, Al Khozama
knows what works and how to provide it. Stunning buildings and perfect interiors
are one thing – but that’s only part of the company’s broad approach to selecting
properties that will allow it to deliver the high-level of personalised service its
clients benefit from. Al Khozama is uniquely positioned to do this in Saudi Arabia,
backed by its local knowledge, international reach, and its comprehensive range
of services.
As the owner and manager of Al Faisaliah District, the first luxury mixed-use
development in Riyadh, as well as a range of leading hotels and eateries, the
company continues to grow and prosper, redefining the whole concept of luxury
within the Gulf region.
57
59
CASE STUDY
AL FAISALIAH MALL
RENOVATIONS
61
From Italian runways to the streets of Paris, London and New York, Al Faisaliah Mall has
forged relationships with the most powerful brands to provide access to the finest the
world can offer all in one place.
Al Khozama has invested SAR 1.3 billion in the renovation of Al Faisaliah District out of
which SAR 330 million has been used in the refurbishment of the mall. These renovations
will redefine luxury, creating a new retail and hospitality-based experience that has never
been seen before in the Kingdom. It will be a unique destination for visitors and shoppers,
offering key luxury brands and delivering a world-class retail, dining and entertainment
experience.
Lead and serviced by Al Khozama Project Management team, Gensler have dedicated their
expertise into redesigning the mall in a way that will enhance every individual’s retail and
dining experience. Salini Impregilo, global player in complex infrastructure projects, will be
executing the reconstruction.
The new Al Faisaliah Mall will not only guarantee unparalleled environments for luxury
brands, but will introduce unprecedented services and technologies that will enrich the
shopping experience for consumers. Nothing has been overlooked, with 300+ stores;
4000m2
of luxury retail, not to mention the largest luxury retail frontage (360m), on Olaya
Road; valet parking and drop-off points for the Luxury Zone; 6000m2 of fine dining;
a five-star luxury hotel with 330 keys, including Executive Suites branded Faisaliah; an
ESPA 1800m2
luxury spa with private membership; a 1500m2 Al Faisaliah spa; and secure
underground parking for 3000 cars.
Some of the luxury on display will be eye-watering; it will ‘make shopping fun again’, and it
will all be available at the very heart of Riyadh in Al Faisaliah Mall.
63
AWARD-WINNING
COMPANY
65
A history of high achievement and a philosophy of excellence have resulted in a proud track record
of industry and business awards. These honours represent excellence in standout attributes such as
leadership, ethical behaviour, creativity, ingenuity and professionalism, while also highlighting the
impact that Al Khozama has on the communities it serves.
Here’s a list of all the awards won by Al Khozama since its establishment:
WORLD TRAVEL AWARDS 2017:
•	Saudi Arabia’s Leading Luxury Hospitality
Company 2017 - Al Khozama
•	Middle East’s Leading Business  Conference
Hotel 2017 - Al Faisaliah Hotel
•	Middle East’s Leading Luxury Suites Hotel
2017 - Al Faisaliah Hotel
•	Saudi Arabia’s Leading Business  Conference
Hotel 2017 - Al Faisaliah Hotel
•	Saudi Arabia’s Leading Wedding Hotel 2017
- Al Faisaliah Hotel
•	Saudi Arabia’s Leading Luxury Resort 2017
- Al Faisaliah Resort  Spa
•	Makkah’s Leading Hotel in Service Excellence
2017 - Al Shohada Hotel
•	Saudi Arabia’s Leading Business  Leisure
Hotel 2017 - Bay La Sun Hotel  Marina
•	Saudi Arabia’s Leading Family  Leisure
Destination Hotel 2017 - Bay La Sun
Hotel  Marina
HAUTE GRANDEUR GLOBAL HOTEL
AWARDS 2017:
•	Best Hotel Management Company in the
Middle East - Al Khozama
•	Best Corporate Resort in the Middle-East
- The Al Faisaliah Resort  Spa
•	Best All Inclusive Resort in Saudi Arabia
- The Al Faisaliah Resort  Spa
•	Best Destination Hotel in Saudi Arabia
- The Bay La Sun Hotel  Marina
•	Best Family Hotel in Saudi Arabia
- The Bay La Sun Hotel  Marina
WORLD SPA AWARDS:
•	World’s Best Female Spa
– Al Faisaliah Spa by ESPA
•	Saudi Arabia’s Best Hotel Spa
– Al Faisaliah Spa by ESPA
•	 Al Faisaliah Hotel
BUSINESS TRAVELLER AWARDS:
•	Best Business Hotel in Riyadh
– Al Faisaliah Hotel
•	 Al Faisaliah Hotel
67
Al Faisaliah Center,
PO Box 4148, Riyadh 11491,
Saudi Arabia
T	 +966 11 273 4049
E	 info@alkhozama.com
W	 alkhozama.com

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Al Khozama Company Profile

  • 2. WELCOME 05 MEMBERS OF THE BOARD 09 OUR PHILOSOPHY 13 AL KHOZAMA AND THE KING FAISAL FOUNDATION 17 CORE COMPETENCIES 21 MEET THE TEAM 51 PORTFOLIO 55 CASE STUDY – AL FAISALIAH MALL RENOVATIONS 61 AWARD-WINNING COMPANY 65 03
  • 4. This has been a pivotal time for Al Khozama, following a strategy that is designed to address a changing marketplace and distinguish the company through a combination of quality, choice, and value. Our goal is to provide innovative and efficient spaces that allow for the optimisation of both owned and third party assets across all asset classes, taking in to consideration hospitality, facility management, food & beverage, technology, and entertainment. We have a clearly differentiated proposition in an increasingly competitive market, which has placed us at the forefront of the development and management of luxury commercial properties in key locations across the Kingdom of Saudi Arabia. These encompass unrivalled retail and luxury lifestyle experiences across several categories, including commercial properties in prime real estate locations such as Riyadh CBD. By ensuring the functionality of the built environment by integrating people, places, processes and technology, Al Khozama thrives in what is a fast-paced, challenging environment. Our purpose is to allow our clients and communities to live a better today and build a better tomorrow, and we believe that by pursuing this goal in a sustainable and responsible way we will create long-term value for society and, as a result, for all of our stakeholders. Managing third party assets and facilities in order to achieve the ambitions and financial goals of all of our stakeholders, including owners, guests and employees, Al Khozama is pleased to report that it has once again demonstrated the quality and depth of its business portfolio. By meeting and often exceeding the standards of some of the world’s leading brands and organisations, we have grown to become one of the top 100 companies in the Kingdom of Saudi Arabia. The market remains very competitive. However, I am convinced that we have the right strategy in place to meet future opportunities and challenges, thanks to a talented leadership team and a highly engaged and committed workforce. At Al Khozama, we put quality first, all the while looking for better and more innovative ways to create, produce and deliver. We promise to keep our clients by delivering the best possible results, and with these principles, we are able to ensure we stay ahead of our competitors. As one of the leading companies in the Kingdom of Saudi Arabia, Al Khozama is embarking on a voyage of self-discovery, and we believe that with the current ongoing changes we should not only embrace it, but also leverage its potential to the fullest. We see a reshaping of the business environment, a transformation in the world that will be different to anything we have experienced before, presenting us with challenges, but also huge opportunities. We are responding by sharpening our focus and strengthening our efforts to create innovation and value. Al Khozama is investing in people and technology to secure its long-term prospects, while at the same time delivering sustainable, profitable growth. Nevertheless, we understand that we will achieve much more by working in tandem with our clients and stakeholders, and our focus will continue to revolve around building relationships to drive change. We look forward to working together with you on that journey. Abdulaziz bin Sulaiman Al Habib CEO of Al Khozama 07
  • 6. MEMBERS OF THE BOARD Mr. Muieddine bin Saleh Kamal Mr. Hani ba Othman Mr. Khalid bin Abdulaziz Al Rayyis Mr. Saad bin Mohammad Binladin Mr. Abdullah Abdulrahman Al Shwer Mr. Abdulaziz bin Sulaiman Al Habib HRH Prince Mohamad bin Khaled Al Abdullah Al Faisal HRH Prince Faisal Al Abdullah Al Faisal HH Prince Bandar Bin Saud Bin Khalid, Chairman of the Board 11
  • 8. Al Khozama concentrates on setting trends and touching lives in positive and unforgettable ways. Our mission revolves around creating unrivaled places and experiences through solid investment strategies in which customers come first, and by maintaining a strong and unique brand voice and a dynamic business culture that delivers the very best performance. 15
  • 9. AL KHOZAMA AND THE KING FAISAL FOUNDATION 17
  • 10. Al Khozama, which is built on the noble principles of King Faisal Foundation is recognised as an energetic, ethical and proactive force for clients who need a bold partner with a broad view and deep insights. Originally famed to manage King Faisal Foundation’s real estate investments, in conjunction with KFF’s dedication to pushing boundaries, empowering future generations, unlocking the prospect of positive change, and bringing people, expertise and experiences together; Al Khozama is advancing new possibilities in to offer clients tailored product and service propositions that help them save time and boost profitability. 19
  • 12. 23 Property and category innovation is core to Al Khozama’s growth, with the company constantly evolving, championing international standards, and providing design and development that ensures that properties remain fresh and current. This allows Al Khozama to continue to develop its reputation for being a customer-centric business, working with clients to deliver on its promises and helping them to achieve their objectives. Consistently achieving first-class results in terms of quality, products, services and systems, Al Khozama is able to retain its position as a leading developer, creator and manager of luxury properties and facilities, in Saudi Arabia, and the world in the near future. With a proven track record in international management and in-depth knowledge of local customs, rules and regulations, Al Khozama is proud of its corporate team, which adheres to a strict code of ethics in the interests of all clients as it seeks to uphold a high level of professionalism. In addition to the company’s highly skilled and qualified people, we offer a broad portfolio of services, including international sales representation; strategic resources through an unrivalled portfolio; access to internationally recognised reservation systems, memberships and hotel associations; talent development programmes in association with international institutions; and a solid network for suppliers and international brands.
  • 13. HOTELS AND RESORTS Al Khozama’s hospitality operation and management business can trace its roots back more than 35 years, to Hotel Al Khozama, The first premium and one of the most successful hotels in Saudi Arabia with 187 rooms. The business has since expanded to include a number of high-profile properties throughout the Kingdom, including Al Faisaliah Hotel in the heart of Riyadh, which consists of 224 rooms. The company has ventured out to conquer new sectors and offer new services, thus consolidating its pre-eminent position and opening up new horizons for its clients. Al Khozama owns and operates a diverse portfolio of branded hotels across Riyadh and other cities, with each being a superbly managed expression of hospitality for the upscale and luxury segments. Distinctive and exclusive establishments connected with art and culture, and with brand values linked to authenticity, detail and discretion, these hotels underline the philosophy of our award-winning company, which revolves around inviting guests to immerse themselves in the best a location can offer. Customer-centric and offering the last word in character and charm, Al Faisaliah Hotel, Al Faisaliah Suites, Al Faisaliah Spa by ESPA, and Al Faisaliah Resort & Spa are amongst Riyadh’s most dazzling destinations. Renowned for unrivalled style and originality, these properties offer a superior and unique level of hospitality - a modern take on a life of luxury and opulence. Echoing the warmth of Arabian generosity, interlaced with luxurious elegance, the lavish rooms and suites, signature butler service, world-class culinary venues, a health club, and an award-winning spa set the tone for a memorable stay. Al Khozama’s portfolio of managed properties in Riyadh include Al Faisaliah Hotel and Suites 106 rooms; Hotel Al Khozama 187 key rooms; Al Bustan Residence 84 rooms; and Al Faisaliah Resort and Spa 162 rooms, Durrat Al Riyadh. Outside of the capital, the company’s portfolio of managed properties consists of Al Shohada Hotel in Makkah 494 rooms; Views Residences 174 rooms and Bay La Sun Hotel & Marina 195 rooms, which are both located in King Abdullah Economic City. Whatever the property, Al Khozama combines an authentic sense of hospitality with an outstanding vision for tomorrow’s trends, and an innovative approach to hotel management. We strive to be the asset manager of choice, creating landmark environments where business and pleasure can thrive in incomparable surroundings. 25
  • 14. THE HOTELS & RESORTS TEAM Al Khozama hotels & resorts division is the premier and preferred Hospitality Management Business for guests, associates and owners alike. The company endeavours to introduce the famed upper upscale brand Al Faisaliah and upscale brand Al Khozama internationally. Agreements for new member hotels are tailor-made and formulated according to the individual needs of each business. Through its management contract, Al Khozama provides owners with the essential operational expertise necessary for establishing and preserving the long-term profitability of their investment. The owner has no operational responsibilities and enjoys a hassle-free property investment, while retaining such ownership benefits as cash flow, depreciation, deductions, tax benefits, value enhancement, refinancing opportunities, and ownership of the property after the contract expires. Ultimately, owners can trace advantage of a full package of benefits such as operational expertise and management know- how, immediate brand recognition and access to strong distribution channels. Mr. Shiju Thomas Finance Manager Mr. Masthur Kastolani Project Operations Manager Ms. Heba Al Khani Interior Designer Mr. Fazel Mohammad Procurement Consultant Mr. Hussein Hatata Hospitality & Resorts Vice President Mr. Cherian Chacko Sales & Marketing Director Mr. Jurgen E. Seidel Engineering / Technical Services Director 27
  • 15. REAL ESTATE The Al Khozama realty story is about achieving firsts in the Kingdom. In 2000, it proudly launched the Kingdom’s first skyscraper, Al Faisaliah Tower, the country’s first form of structural expressionism combined with high-tech architecture and pioneering building design. Today, Al Faisaliah Tower remains the premier business address in Riyadh, fully tenanted with an extensive waiting list. Al Khozama aims to further expand and rejuvenate the Al Faisaliah District by renovating the entire complex. This is being fuelled by an entrepreneurial culture that encourages the company’s people to think differently, share great ideas, and create effective solutions that help clients accelerate their success. Al Khozama is the premier development, property, revenue and asset management company in the Kingdom of Saudi Arabia, differentiated by its pre-eminence in providing bespoke solutions, quality customer service and respect for strategic partners. Clients depend on Al Khozama to deliver sound revenue management strategies, and the company’s high standards of integrity mean that it places great value on doing the right things - and on doing things right. That’s why it consistently adds value through applying innovative processes, which are complemented with advanced asset management programmes that maximize the potential of properties in the short and long-term. 29
  • 16. BUSINESS DEVELOPMENT One of Al Khozama’s main objectives is to develop strategic alliances with world-renowned brands and organisations across all asset classes, which will add value to the core business. These alliances will also offer us scalability with these brands kingdom-wide. Business Development plays a fundamental role in the success of Al Khozama’s strategy. The key purpose of the Business Development department in Al Khozama is to maximise the efficiency of each of the company’s assets to ensure they all produce solid IRR and ROI metrics as well as strong revenue, profitability and growth year on year. Business Development’s aim is to ensure steady income generation of the company’s principal assets in parallel with maintaining tenant and client occupancy in a challenging climate to ensure any growth and fiscal investment falls within the clear defined limits of Al Khozama’s risk profile. The company’s long-term strategy is to move from asset-based to asset-light. In order to achieve this, the business will be taking equity positions in viable, pre-assessed developments that offer strong shareholder value and revenue generation and upside based on clearly defined ROI and IRR metrics. Additionally, Business Development will also provide development advisory services that will be both income generating and profit centers in the medium to long-term through macro and micro analysis, which will determine project viability for client provision of full property services such as Asset Management, Facilities Management and Real Estate Development and Leasing. The department is also responsible for identifying and executing a development strategy to allow cross functionality between Facilities Management, Hospitality and Realty both in-house and to the market. OPEX management is critical across all assets. In order to reach an ideal OPEX level, there will be impetus on maximising net asset value of all current real estate assets, whilst optimising asset efficiency and minimising depreciation aside from capital growth, focus will be on annualised yield generation. Furthermore with the removal of utility subsidies, focus needs to be on a defined Top-down approach to ensure reduction and consolidated OPEX, without hampering growth for the company. A clear strategy of capital controls must be introduced over the next 3 years to minimise the fiscal impact. Business Development will oversee the company’s transition from an equity-based business to a leveraged one with constant evaluation and review of economic and fiscal shift to protect the business. The Business Development department must continuously assess and evaluate the core fundamentals at both a macro and micro economic level, to ensure that the company is prepared and in a position to prosper in any economic eventuality. 31
  • 17. FACILITY MANAGEMENT Al Khozama can manage and dispense all of the essential services a business requires to function and can provide every combination of facility services, delivering the highest quality of standards at best value by eliminating inefficiencies. As one of the region’s leading total facility management businesses, Al Khozama offers bespoke solutions for all property services, including strategic consultancy and planning services, and hard and soft services. These include energy management and utilities procurement; business continuity planning; environmental management; health and safety management; space planning; landscaping; security; cleaning; waste management; heating, ventilation and air-conditioning; building management systems; fire systems; and many more. Whether in one location or several, Al Khozama can deliver outstanding solutions again and again across a client’s entire portfolio. Al Khozama’s full range of facilities management services have been designed to support our clients with expertise across a range of disciplines in complex and critical environments. Taking the time to understand our clients’ specific needs and deliver tailored solutions to support those needs, the company creates genuine partnerships that deliver exceptional results. STRATEGIC ASSET MANAGEMENT APPRAISAL AND ANALYSIS ACQUISITIONS AND DISPOSALS MASTERPLANNING DELIVERY STRATEGY DESIGN DEVELOPMENT CONSTRUCTION REACTIVE MAINTENANCE FACILITIES MAINTENANCE PREVENTIVE MAINTENANCE PLANNED MAINTENANCE ESTATES MANAGEMENT REVIEW PLAN DEVELOP OPERATE MAINTAIN 33
  • 18. The highly trained and experienced Facility Management staff of 500 employees, provide a variety of services including energy management and utilities procurement; business continuity planning; environmental management; health and safety management; space planning; landscaping; security; cleaning; waste management; heating, ventilation and air-conditioning; building management systems; fire systems; and many more. Whether in one location or several, we can deliver consistently exceptional solutions across a client’s entire portfolio. Committed to traditional values that put customers at the centre of everything it does, Al Khozama is driven by innovation, with operations that deliver greater economies of scale and unrivalled resources for the benefit of both clients and the wider community. To achieve this, it works closely with each individual client to optimise the value of their assets and help them to achieve their wider goals and aspirations. Al Khozama can manage and dispense all of the essential services a business requires to function, delivering the highest quality of standards at best value by eliminating inefficiencies. This is how we drive sustainable quality for our clients. 35
  • 19. RETAIL PROPERTY MANAGEMENT Fresh thinking - going beyond traditional wisdom - has enabled Al Khozama to unearth opportunities, cultivate good ideas, help businesses grow stronger, and develop markets. It believes in well-planned, popular retail destinations with long-term financial growth. Al Khozama’s philosophy is to use international best practice and local knowledge to meet each individual project’s goals and targets. Al Khozama’s strong performance track record reflects its ability to grow the value of great businesses, taking care of everything from research and market study assessment strategies through to design management and development planning and optimisation. The company also provides branding and marketing advice, with other services taking in management and operations services, financial and investment analysis, and retail site selection and negotiations. 37
  • 20. RETAIL & COMMERCIAL LEASING A badly negotiated lease can make the difference between the success and failure of a business. Al Khozama aims to provide clients with professional advice to ensure that transactions are carried out efficiently and effectively, enabling clients to meet deadlines, gain occupation, and commence business operations in the timescales required. In addition to retail management, Al Khozama has wide- ranging proficiency in developing leasing strategies and business plans; supervising the preparation of marketing materials based on market studies and best-in-market practices; engaging legal counsel for documentation/ negotiations; engaging with all international real-estate brokers and consultants to get leading blue-chip clients to any location in the region; maintaining office and retail tenant relations and preparing lease modifications and renewals; supervising and monitoring negotiations of office and retail leases by brokers while adherence to binding lease terms; and transaction management to negotiate lease terms with anchor office and retail tenants. 39
  • 21. ASSET MANAGEMENT In this increasingly competitive environment with rapidly changing markets, our comprehensive approach, strategic business planning and conclusions aim to preserve and achieve optimal asset value. We take a comprehensive view of the property or portfolio to maximise value, reduce costs and increase investment and community returns. Our Strategic Asset Management team is experienced and flexible, working with you and your teams to understand objectives of the property portfolio. We then develop and implement a bespoke strategy to fit your requirements - identifying innovation solutions through preparing business plans, implementing value enhancing initiatives, portfolio reviews and surveys. EXTERNAL PARTNERS LOCAL ARCHITECTS LOCAL LETTING AGENTS LOCAL BROKERS PROPERTY MANAGEMENT CENTER MANAGEMENT FACILITY MANAGEMENT LEGAL ADVISORS TAX ADVISORS VALUE CREATION 1 SOURCING UNDERWRITING ZONING ARCHITECTURE LEASING SALES VALUE CREATION II PROPERTY MANAGEMENT CENTER MANAGEMENT FM COORDINATION VALUE CREATION III DEBT ADVISORY ASSET MANAGEMENT TEAM ASSET MANAGEMENT ANALYTIC, STRATEGIC AND OPERATIONAL SPV- ACCOUNTING FINANCIAL CONTROLLING TECHNICAL PROJECT MANAGEMENT 41
  • 22. FOOD AND BEVERAGE With more than 40 years of experience in creating and delivering unique dining concepts throughout the country, Al Khozama’s portfolio of restaurants is all about great flavours, high-quality ingredients and fantastic value every time. That’s because the company’s lifestyle-dining division believe that better food leads to a better life. With this in mind, it is constantly looking to the future and reinventing the modern dining experience in the Kingdom. This is being achieved in a number of ways, not least through developing highly successful owned concepts and establishing master franchise agreements with fine dining Michelin Star brands. 43
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  • 24. ENTERTAINMENT Al Khozama’s passion is to continuously provide top quality entertainment and events that keep its clients and their audiences engaged and entertained. At the heart of this offer is a unique portfolio of attractions and alliances that provide the most life-affirming, innovative and uplifting entertainment choices imaginable. 47
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  • 27. Mr. Abdulaziz Bin Suleiman Bin Suleiman Al Habib Chief Executive Officer / Managing Director Mr. Malik Ali Finance Director Mr. Michael Paul Flanagan Chief Business Development Officer Mrs. Hanyah Hassan Bakhurji Corporate Marketing & Communications Director HH Prince Salman Bin Abdullah Al Faisal Al Saud Chief Operation Officer Mr. Vernon Cassin Chief Legal Officer A DEDICATED TEAM Behind every successful company is a team of dedicated professionals. The team at Al Khozama is smart, creative, fast-thinking and commercially-minded. Every individual plays a key role in the company. Mr. Abdullah Al Khudair Supply Chain Director Mr. Abdullah Al Muhanna Administration Director & Secretary General Mr. Fahad Al Foraih Facility Management Director Mr. Abdulaziz Al Khodair Operations Director Mr. Ahmed Al Tuwaijri Human Resources Director Mr. Khalid Ghoneim Project Cost Director Mr. Panagiotis Bonoutas Assets Management Director Mr. Mihdar Balfkuh Engineering Competency Director Mr. Ateeq Mogal Property & Leasing Director 53
  • 29. Setting trends in developing, managing and investing in luxurious commercial properties in key locations throughout the Kingdom of Saudi Arabia, Al Khozama knows what works and how to provide it. Stunning buildings and perfect interiors are one thing – but that’s only part of the company’s broad approach to selecting properties that will allow it to deliver the high-level of personalised service its clients benefit from. Al Khozama is uniquely positioned to do this in Saudi Arabia, backed by its local knowledge, international reach, and its comprehensive range of services. As the owner and manager of Al Faisaliah District, the first luxury mixed-use development in Riyadh, as well as a range of leading hotels and eateries, the company continues to grow and prosper, redefining the whole concept of luxury within the Gulf region. 57
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  • 31. CASE STUDY AL FAISALIAH MALL RENOVATIONS 61
  • 32. From Italian runways to the streets of Paris, London and New York, Al Faisaliah Mall has forged relationships with the most powerful brands to provide access to the finest the world can offer all in one place. Al Khozama has invested SAR 1.3 billion in the renovation of Al Faisaliah District out of which SAR 330 million has been used in the refurbishment of the mall. These renovations will redefine luxury, creating a new retail and hospitality-based experience that has never been seen before in the Kingdom. It will be a unique destination for visitors and shoppers, offering key luxury brands and delivering a world-class retail, dining and entertainment experience. Lead and serviced by Al Khozama Project Management team, Gensler have dedicated their expertise into redesigning the mall in a way that will enhance every individual’s retail and dining experience. Salini Impregilo, global player in complex infrastructure projects, will be executing the reconstruction. The new Al Faisaliah Mall will not only guarantee unparalleled environments for luxury brands, but will introduce unprecedented services and technologies that will enrich the shopping experience for consumers. Nothing has been overlooked, with 300+ stores; 4000m2 of luxury retail, not to mention the largest luxury retail frontage (360m), on Olaya Road; valet parking and drop-off points for the Luxury Zone; 6000m2 of fine dining; a five-star luxury hotel with 330 keys, including Executive Suites branded Faisaliah; an ESPA 1800m2 luxury spa with private membership; a 1500m2 Al Faisaliah spa; and secure underground parking for 3000 cars. Some of the luxury on display will be eye-watering; it will ‘make shopping fun again’, and it will all be available at the very heart of Riyadh in Al Faisaliah Mall. 63
  • 34. A history of high achievement and a philosophy of excellence have resulted in a proud track record of industry and business awards. These honours represent excellence in standout attributes such as leadership, ethical behaviour, creativity, ingenuity and professionalism, while also highlighting the impact that Al Khozama has on the communities it serves. Here’s a list of all the awards won by Al Khozama since its establishment: WORLD TRAVEL AWARDS 2017: • Saudi Arabia’s Leading Luxury Hospitality Company 2017 - Al Khozama • Middle East’s Leading Business Conference Hotel 2017 - Al Faisaliah Hotel • Middle East’s Leading Luxury Suites Hotel 2017 - Al Faisaliah Hotel • Saudi Arabia’s Leading Business Conference Hotel 2017 - Al Faisaliah Hotel • Saudi Arabia’s Leading Wedding Hotel 2017 - Al Faisaliah Hotel • Saudi Arabia’s Leading Luxury Resort 2017 - Al Faisaliah Resort Spa • Makkah’s Leading Hotel in Service Excellence 2017 - Al Shohada Hotel • Saudi Arabia’s Leading Business Leisure Hotel 2017 - Bay La Sun Hotel Marina • Saudi Arabia’s Leading Family Leisure Destination Hotel 2017 - Bay La Sun Hotel Marina HAUTE GRANDEUR GLOBAL HOTEL AWARDS 2017: • Best Hotel Management Company in the Middle East - Al Khozama • Best Corporate Resort in the Middle-East - The Al Faisaliah Resort Spa • Best All Inclusive Resort in Saudi Arabia - The Al Faisaliah Resort Spa • Best Destination Hotel in Saudi Arabia - The Bay La Sun Hotel Marina • Best Family Hotel in Saudi Arabia - The Bay La Sun Hotel Marina WORLD SPA AWARDS: • World’s Best Female Spa – Al Faisaliah Spa by ESPA • Saudi Arabia’s Best Hotel Spa – Al Faisaliah Spa by ESPA • Al Faisaliah Hotel BUSINESS TRAVELLER AWARDS: • Best Business Hotel in Riyadh – Al Faisaliah Hotel • Al Faisaliah Hotel 67
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  • 36. Al Faisaliah Center, PO Box 4148, Riyadh 11491, Saudi Arabia T +966 11 273 4049 E info@alkhozama.com W alkhozama.com