The ITIL Enterprise Service Desk is the premium product of Vision Helpdesk using which you can manage Asset Management, Problem Management, Change Management, Release Management, Contract Management, Service Catalog, along with Incident Management and Knowlegebase Management. Check out our tool which is PINK verify certified as well as ISO 27001:2013 certified.

1. ENTERPRISE SERVICE DESK SOFTWARE

2. Products
We offer three products to manage customer support for small to enterprise-level businesses.
• Help Desk Software (Multi Channel Help Desk)
- Starter Help Desk
- Pro Help Desk
• Satellite Help Desk (Multi Company Help Desk)
• IT Service Desk Software (ITIL/ ITSM)
- Pro - Service Desk
- Enterprise Service Desk

3. Simple User Interface

4. Responsive Customer Portal

5. Core Features
= Incident Management
= Client Management
= Staff Management
= Knowledge Base Management
= Automation and Workflow Rules
= SLA Rules and Incident Escalation
= Round Robin, Email Alerts, Macros Rules, Task
Automation, ITIL Automation
= Help Desk Time Tracking
= Multi Language Help Desk
= Customer Feedback Support, Survey
= Custom fields, Form builder
= Email Queue, SMTP, Email templates
= Self Service Customer Portal
= Staff, Team, Roles, Admin access
= Secure Help Desk
= Reports and Analytics

6. Incident Management

7. Client Management

8. Staff Management

9. Roles - To provide Granular access

10. Roles - for ITIL

11. Knowledge Base Management

12. Automation

13. = Multi Channel (Email, Web-Portal, Forms,
Facebook, Twitter, VoIP, SMS, Chat Integration)
= Multi Company Support
= Incident Segregation
= Task Management
= Help Desk Incident Billing
= Help Desk Gamification
= Archive Incidents
= Virtual Agent / Chatbot
Unique Features

14. ITIL - ITSM Features
= Problem Management
= Change Management
= Release Management
= Asset Management
= Contract Management
= Service Catalog
= Virtual Agent / Chat Bot

15. Asset Management

16. Asset Management
CMDB/Asset Management with
Auto-discovery
= CMDB
= Link Assets
= Associate CI's with different ITIL modules
= Track expenses and maintenance cost
= Analyze Impact on CI's
= Inventory and Software Licenses

17. Problem Management

18. Change Management

19. Release Management

20. Service Catalog

21. Contract Management

22. Extended Functionality
= Modular System Design
= Custom fields and Customization
= Mobile Apps (IOS, Android)
= API and Integrations
= Brand it with your company logo

23. Mobile Apps
Vision Helpdesk
Filters
1
6
6
1
0
New
Overdue
Assigned
Trash
Spam
Activity Pins
Queue
Search
Inbox
Clients
Create ticket
More
Search Clients More

24. API and Integrations

25. About us
JPK Software Solutions Pvt. Ltd. is a privately held debt free company located in Nashik, Maharashtra,
India. We service various IT sectors and provide professional services to clients across the globe.
Vision Help desk product was introduced in the year 2007. We believe through Vision Helpdesk we
will be able to deliver all possible features that will simplify your day to day customer interaction and
will give you a perfect control over the information flow in your organization.

26. Vision Helpdesk Certifications
PinkVERIFY™ 2011 officially certified as ITSM / ITIL
compatible by .
Pink Elephant
Certification Number: QACS-ISMS-JS-1327
Accreditation: QASL –
http://www.qacertification.asia

27. ITSM and Help Desk Benefit
= 50%speedupincreation/assigningaservicerequest.
= 50% increase in productivity by using Vision Helpdesk’s
integratedcustomforms.
= Integrated knowledge base and FAQ section to speed
issueresolutionandincreasecustomersatisfaction.
= Automated workflow tools to drastically reduce paper-
basedbusinessprocesses.
= 80% increase in capturing after hours & weekend calls
due to anytime/anywhere access & Vision Helpdesk’s
intuitivedesign.
= 70%increaseinoverallITproductivity.
= 65%increaseinfirstcallresolutionmetrics.
= Spend just 20 minutes/week generating reports with
actionableinformation.
= Setup multiple service desks for internal IT help desk
andcustomerserviceorganizations.
= Provided an intuitive design that reduced IT training
andadministrationcosts.

28. Top Benefits of Vision Helpdesk
= 14 Years in Industry
= Easy-to-use web based software
= Scaling and global
= On Premises and SaaS / Cloud version offered
= Customizable and developer friendly
= 24x7 Server monitoring and Software support
= Agile Software Development Process
= Realistic Pricing

29. Trusted by 15000+ companies

30. = Financial Industry – Consero Global
= Travel Industry – Teletext Holidays
= IT Industry – ITEC Support
Case Studies

31. Financial Industry
Consero Global provides a robust financial
solution that gives CEO’s, CFO’s and investors a
clear financial picture in order to make better
decisions in growing their business.
Consero was founded in early 2006 with the
goal of providing small and mid-market
companies with a superior alternative to building
and maintaining an in-house finance function.
Pain Points
= Had to manage different software for different
clients/company.
= Required white label support for end users
= Lack of automation
= Lack of integration with billing tools
= Limited availability of Analytics
= Unable to manage SLA feature
= Need for affordable solution

32. Solution
ConseroGlobal was looking for help desk using which they could manage multiple companies and also integrate it
with his billing and CRM software.
This is how we helped them to achieve their goals –
= Under Satellite desk , they were able to handle multiple clients and their customer support under one platform.
So they could save on pricing.
= We offered isolation of access rights for staff members.
= Automation based on various events and ticket scenarios which helped in increasing agent productivity
= Module wise reports to track progress
= Centrally managed unified inbox to view communication on a single page.
= Integration with various tools including some billing tools, Live Chat tools, SMS tools, CRM tools, VoIP tools etc.
= Task management to distribute work within various teams

33. Travel Industry
Teletext Holidays is a British travel company
that has been providing flights, hotels, cars, and
transfer deals for over 20 years originally via TV
text services and now wholly (and only) via the
website teletextholidays.co.uk.
Teletext Holidays product range features short
and long haul beach holidays, city breaks, UK
getaways and cruises, with a focus on having a
wide range of offers at affordable prices.
Pain Points
= Lack of centrally managed inbox
= Lack of automation
= Lack of Analytics
= Traditional email based customer support
= Lack of advanced search
= Lack of application speed

34. Solution
Teletext Holidays needed a new approach to IT service delivery and support
This is how we helped them to achieve their goals –
= Centrally managed unified inbox to view communication on a single page.
= Integration with various tools like Social media, CRM, VOIP tools etc.
= Automation based on various events and ticket scenarios which helped in increasing agent productivity
= Internal and External Knowledge base to reduce number of incoming tickets.
= Module wise reports to track progress
= User friendly interface with option for multi-language to cater to global customers
= We offered them advanced search option to search for customer order.
= We have our private cloud servers which are capable of handling high loads and provide greater performance.

35. IT Industry
Established in 2009 and with a back ground in
telecoms and IT the team have seen the rise in
cloud computing, enabling customers to make IT
work for them. The benefits of one supplier for all
your Communications needs ensures you are
paying the best price for a total solution all
supplied by one company and a single point of
contact. Enabling you to concentrate on your
business.
Pain Points
= Needed asset management tool to track their
old and current assets.
= Needed contract management feature to
maintain their contract with vendors.
= Need of service catalogue and service request
for customers.
= Difficulty to integrate with 3rd party tools.
= Need to migrate data from traditional system.
= Needed custom and scheduled reports.
= Needed multi-level SLA, Escalation feature.

36. Solution
Itec Support were looking for a ITIL/ITSM compliant product
This is how we helped them to achieve their goals –
= Under Service desk, We provide all ITIL/ITSM features like Asset, Contract, Problem, Change and Release
management.
= The ITIL modules can be linked to tickets and task.
= We help in integration with various 3rd party tools.
= Module wise Custom and scheduled reports to track progress.
= Using Workflow we can achieve multi-level SLA, Escalation feature.

37. Contact Us
www.VisionHelpdesk.com
+1 (408) 809-0004
vision.helpdesk
sales@visionhelpdesk.com