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DEEPAK LAXMAN ITKAR
604, Kasturi Garden, Plot 25, Airoli, Navi Mumbai 400708
Phone: +91 9819446746 Email: deepak.itkar@gmail.com
SUMMARY OF QUALIFICATIONS
• Presently working as an Assistant Manager at Lester Infoservices Pvt. Ltd.
• Handling a team of senior software developers.
• Have more than ten years of industry experience in Microsoft technologies and data-
base/system administration and development methodologies.
• Have involved in network architecture and designing.
• Have earned skills in the area of teamwork and project management and continuously
trying to enhance the same to keep up with the growing technology.
• Have good communication skills, strong technical skills, a good team leader and very
good at critical thinking.
• Excellent knowledge and experience in Object Oriented designing/programming.
• Experience developing desktop-based database driven business applications using C#
and ADO.NET technologies
• Experience in consuming and deploying Web services.
• Very good knowledge and experience in MySQL and SQL Server 2008 Stored Proce-
dures.
• Experience in project development and implementation using the .net framework and
3-tier architecture paradigm.
• Have successfully worked in DevOps type of system.
TECHNICAL SKILLS
Technologies: .Net Framework 2.0/3.5/4.0, ADO.Net, ASP, HTML, XML, CSS,
VBScript, JavaScript, Web Services, WCF
Languages: C#, Visual Basic, Transact SQL
Web Servers: MS IIS 7.0
Source Control: Tortoise SVN
Design Tools: Visual Studio 2010/6.0
Database Systems: MySQL 5.5, MS SQL Server 2000/2008, MS Access 97/2000/2007
Platforms: Windows XP/2003/2000/7
Remote Connect Software Integration : LogMeIn and ScreenConnect
Others Applications Used: Jira, SugarCRM, Asterisk(OSS), ViciDial(OSS)
SPECIALITIES
Team Leadership
Good communication abilities
Quick Learner
Able to quickly understand and function in new knowledge areas
Strong analytical and problem solving skills
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WORK EXPERIENCE
Assistant Manager
December 2012 to present at LESTER Infoservices Pvt. Ltd. (www.lesterinc.com)
Location: Navi Mumbai, India
Job Profile:
o Weekly update on the progress to immediate project manager.
o Daily review meeting with the team members.
o Monthly project review meeting with the stake holders.
o Software requirement gathering and analysis.
o Task management and distribution amongst the team members.
o Software Change Management using Jira.
o Code and Bug Review with developers.
o Encouraging interests in the team members for sessions on current architec-
ture explanation for the new joiners, discussions on new front-end technol-
ogies and software capability enhancement options.
o Communicating with several types of vendors like Microsoft, Payment Pro-
cessors, and Payment Gateways etc.
o Coordinating with IT team on Dev-Ops type of integrations.
Projects Worked On
At-Home Agents
Team 4
Tools VPN, Firewall, Remote tools, VoIP, .Net apps, VMs
Platform Windows
Description At-home agents is a work from home type of concept. The com-
pany decided to invest more in At-home agent as it requires less
management of desktops and in-house staff. The challenges were
to make sure the existing infra support at-home agent to remote
into their virtual desktops and take calls using VoIP through
VPN.
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Role 1. Worked as Project Manager.
2. Involved in architecture and design of complete end-to-
end solution.
3. Prepared a network and software requirement document.
4. Initiated first phase to accommodate 10 work form home
agent on current internet bandwidth.
5. Second phase being implemented involves providing
any-time help-desk for at-home agents for tech help.
ACD Integration Software
Team 6
Tools VB.Net, ADO.Net, WinFoms, C#, Web Services, WCF, MySQL
Platform Windows
Description This application serves the purpose of CRM with the ability of
computer telephony integration CTI. The incoming and outgoing
calls are routed through this application and the customer infor-
mation is displayed and updated with an ease. All business tier
logic is defined in the business layer keeping the existing soft-
ware scalable to the business needs.
Role 1. Assisted Project Manager in this project.
2. Involved in architecture and design.
3. Prepared a software requirement document.
4. Prepared a design document.
5. Developed business components using c#.
6. Involved in performance tuning by implementing Gar-
bage Collection methods.
7. Developed application using agile methodology.
8. Guided team technically to gather information like web
service APIs available for access different third party
components.
9. Created workflows and uploaded documents to JIRA.
10. Organised daily review meeting with the developers to
discuss task updates and challenges.
11. Updated the stake holders on the progress and status.
12. Involved in code review and unit testing.
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Payment Gateway Integration
Team 2
Tools VB.Net, Third Party API
Platform Windows
Description The company has tied up with several Payment Processors and
with different Payment Gateway providers. These Payment Gate-
way provider have API that need to be used in order to allow Card
Not Present type of transaction. Integrating these api’s with the
application allowed smooth customer payment processing.
Role 1. Team Leadership
2. Requirement gathering and analysis from stake holders.
3. Understanding how the payment gateway works and how
the api will be used.
4. Reviewing with the team on the usage of API and the
whole workflow on how to securely program the same.
5. Testing the application for zero tolerance as this relates
directly with the customer payment information.
6. Interacting with various payment company vendors.
Implementation of Nagios
Team 3
Tools Nagios, Linux CentOS, Servers
Platform Linux
Description Nagios is a Server and Network monitoring tool. Our enterprise
consist of several high-end servers and network devices. The
company is customer centric tech help provider, a slight down-
time or outage poses immense lose. So to provide round the clock
monitoring on the servers, Nagios XI - enterprise edition was im-
plemented using several plugin to monitor health and network
status of critical systems.
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Role 1. Project Owner
2. Network analysis.
3. Involved in Design of network plan for deployment of
Nagios clients.
4. Involved in configuration of Nagios XI and its plugins.
5. Involved in creation of various real-time reports.
6. Shared availability data with stakeholders.
7. Was able to reduce downtime and business loses.
8. Involved in real-time alert management using SMS for
technicians.
Remote Software Integration
Team 2
Tools VB.Net, C#.Net, ADO.Net, Third Party Remote Software
Platform Windows
Description The company’s primary business function is to provide remote
technical support to the end user. The third party remote software
used supports api integration. Need advisor to be able to control
Customer’s pc right from their application.
Role 1. Design and development of supportive user controls
2. Functional and logical development of the business level
requirements.
3. Testing and delivery of the core application.
Website Login Automation
Team 2
Tools C#.Net, VB.Net, ADO.Net
Platform Windows
Description The company has subscribed to several different websites and
wanted the concerned employees only to have access to it. How-
ever, company does not also wanted to give away user name and
password to the employees. It was decided to maintain a central
database of login information along with security related question
and their answers.
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Role 1. Team Leadership
2. Design, plan and create a prototype
3. Code review
4. Testing
Systems Analyst and Senior Developer
December 2006 to November 2012 at LESTER, Inc. (www.lesterusa.com)
Location: CT, USA
Job Profile:
o Maintaining and Administrating the Predictive Dialer systems for Call flow
management.
o Creating software applications to integrate it with the Dialer systems.
o Responsible for the Development of the Projects Specially for Outbound
Telemarketing on Visual Basic and C# with the api component used for
Dialer. Interacting with the client in case of Technical assistance required
at the client site.
o Worked closely with LAN/WAN or Systems Infrastructure Architect in
proposing implementations of new system architectures and technologies.
o Provide technical leadership for initial configuration and ongoing mainte-
nance of mission critical LAN/WAN network devices (routers, switches,
hubs, firewalls, etc.) or network infrastructure systems, such as Antivirus
Server, MS Exchange servers, Gateway servers and Back-Up systems for
efficient and reliable operation.
o Responsible for identifying computer network needs proactively, evaluates
and presents viable solutions, and implements new hardware and software.
o Lead small internal projects with cross-functional IT teams; coordinates
with other departments with/for technical resources.
o Worked closely with IT department on procurement, installation, setup, de-
ployment, and management of production systems in a data-center collec-
tion facility.
o Was successful in creating a PBX system for office use - using open-source
Asterisk software.
o Demonstrated excellent ability to multi-task between maintenance of legacy
projects as well as development of new ones.
ViciDial ACD & PBX Implementation
Team 1
Tools Asterisk Server, ViciDial Suite
Platform Linux
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Description ViciDial is an open source call center suite of applications. This
was integrated with Asterisk server to be able to take inbound and
outbound calls. Asterisk is again an open source pbx software.
Role 1. Installation and Configuration of Asterisk and ViciDial
2. Creating campaigns and initial setup
3. End-to-end connectivity of calls and other voice-over fea-
tures
4. Report designing
5. Training and documentation of the software and hardware
setup
6. Setting of phone extensions and voicemail
District and Teacher Data Management
Team 3
Tools C#.Net, ADO.Net, MS SQL, Webservice, XML
Platform Windows
Description Client DNB had this huge data cleaning and updating activity
which required advisors to collect data over the phone and update
the existing records. The client provided a web service and login
credential. The application needed to consume this webservice to
fetch the data and once updated the same has to be uploaded using
the same service. There were several checkpoints that needed to
be considered while programming the same.
Role 1. Requirement gathering and analysis
2. Planning and execution
3. Designing and development of modules, functions and
general procedures
4. Interacting with the client on weekly basis for review and
updates
5. Documentation of several activities
6. Meeting on regular basis to give updates to the Project
Manager
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Software Developer
July 2004 to November 2004 at Enlink Infotec (now Lester Infoservices Pvt. Ltd.)
Location: Navi Mumbai, India
Job Profile:
o Developing Applications based on the proposed requirements.
o Worked with a small team of developers to brainstorm and implement ideas
for creating a software that would help create different types of campaigns.
o Planned and initiated redesign of existing standalone application, utilizing
object-oriented design and programming in creating GUI for the new sys-
tem.
o Collaborated with the Ops team for further enhancement requests to ease
the use of application for the end users.
o Worked on a project from DNB to consume their web services. Converted
web based application to a standalone application.
Projects Worked on:
Lester Outbound Sales Campaign
Team 4
Tools VB 6.0, MS SQL, Aspect OCX
Platform Windows
Description This application is made in Visual basic having SQL server2000
as backend, the functionality of the application is to interact with
telephony server using methods and properties exposed by Aspect
CCPRO, third party COM component. Dialer dials the customer
phone number and passes the control to VB interface, interface
then allows Voice agent to collect demographic information,
which then gets saved to the database.
Application consists of modules for Data imports from excel file,
Sales Interface, Quality Testing interface and reporting tool. Ap-
plication extensively uses VBA to generate report output in excel
files, User also gets option to generate CSV file if required.
Role 1. Developer
2. Planning and execution
3. Designing and development of modules, functions and
general procedures
4. Interacting with the client
5. Database Management
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IT Engineer
November 2003 to July 2004 at Wipro Infotech
Location: Ghatkopar, India
Job Profile:
o Troubleshooting PC, Software and Network related queries.
o Constructed an in-house web server and web portal hosting all the essential
setups and drivers required for the systems.
EDUCATIONAL QUALIFICATION
Bachelor of Engineering, Computer Engineering (June 2003)
University of Mumbai (India)
PROFESSIONAL CERTIFICATIONS
COMPTIA Network+ Engineer
Microsoft Certified Professional
ITIL
PERSONAL DETAILS
Date of Birth: June 25, 1980
Marital Status: Married
Languages: English, Hindi, Marathi, Telugu
Passport No: F6775567
