Dawn Rachel Floran is seeking a new career opportunity. She has 20 years of experience in various industries including the military, information technology, and legal services. Her experience includes leadership roles such as director and senior manager. She has strong communication, negotiation, and analytical skills. Floran holds a master's degree in counseling and business administration.

1. DAWN RACHÉL FLORAN
LAKE BEND DRIVE
ROWLETT, TX 75088
(972) 693-4293
drfloran@gmail.com
https://www.linkedin.com/pub/dawn-rachel-floran/23/109/806
Summary of Qualifications
My experience proves I am a uniquely dynamic and well-rounded individual. My experience as
leader is exemplary. During my tenure in the workforce, I have spent years earning my stripes via
hands-on hard work and then by enhancing my knowledge and skills with a graduate level
education. However, that was not enough for me. To serve my country and improve my strategic
and leadership qualities, I spent 6 years in the military which included a deployment to Baghdad,
Iraq. My recent positions include Director and Senior Manager. Although I have several years’
experience with FAR, DFAR clauses, working with bidding RFPs, and LOGCAP IV, the majority
of my experience is handling Commercial IT and Telecommunications MSAs. SA, SOFs, SLAs,
EULAs, EMEA, Licensing, APAC, NDAs, etc. As a former Behavioral Health Specialist, I have
a unique ability to communicate in an effective and confident manner with a diverse population. I
possess excellent verbal, written & communication skills, well-developed competence and
experience in negotiating commercial transactions and/or advising on transactional legal and
business matters, excellent PC skills, including: Word, PowerPoint, Excel. I am a highly
motivated, self-starter with the ability to prioritize, organize and follow through on assignments.
My ability to interface with all levels of organization and external parties is exceptional. I
proven/demonstrated analytical skills. Knowledge of business, law, and military. Bi-Lingual
English/Spanish.
Work History
Verizon Communications, Grapevine, Texas
Senior Contracts Manager
Sep 20, 2011 - May 14, 2015
Manages all contract activities including leading a group of six Contracts Specialist/Coordinators.
Create employee and contract performance spreadsheets, along with various pie and bar charts, to
demonstrate in real-time, the current status of individuals and verticals. The contract types
included. A significant part of my position included a strong emphasis on metrics and reporting.
Fundamentally, my role required participating in the business development process was an
important by providing expertise in contract knowledge, and contract negotiation processes.
Provides insight into existing contracts and contracts under consideration for pursuit. Structure and
negotiate complex commercial arrangements, MSAs, RFPs, SOWs, SOs, EMEA, SaaS, IaaS,
PaaS, APAC, SLAs, NDAs, and support agreements, etc., for Managed Services, Colocation,
Securities and other IT services. An essential aspect of my duty included formulating and
negotiating contractual terms in accordance with company policies and procedures, applicable
laws and customer and vendor requirements.

2. Personal goal was to take at least 5 of Verizon’s online courses to improve skills monthly.
Strong team leadership. Ability to present to large and small groups. Provide individual and
vertical performance reporting hourly, daily, weekly, and monthly. Identify areas to improve
internal and external communications. Identify areas to streamline and decrease time spent on
contracting process to increase contract flow process.
Improved overall contracting process by providing import feedback and documentation to prove
which methods were successful. My team was successful in increase output over 50% during my
second year. An example included the cessation of using software applications that were not
performing as designed.
US Army, La Marque, Texas
Behavioral Health Specialist (BHS)f
Oct 28, 2008 - Oct 27, 2014
My training and certification as a BHS include intake, assessment, psychotherapy/counseling,
treatment planning, goal setting, evaluations, case management, support, periodic follow-ups, field
and offsite visits. My experience also includes a 1 year deployment to Baghdad, Iraq OIF 2009-
2010. In my capacity, I was personally responsible for providing counseling and supportive
therapy to 3500 Iraqi Detainees, Coalition Forces, and my comrades with the utmost integrity and
nonjudgmental. Presentations and briefings for Resiliency, Suicidal Ideation, Homicidal Ideation,
PTSD, Sexual Harassment, Smoking Cessation classes, and Sleep Hygiene classes.
Tasks included creating and developing classes and briefings beneficial to military personnel.
Setting up and assisting in the operations of a Troop Medical Clinic (TMC) in austere conditions.
Lead advanced convoy missions for multiple annual trainings. Strategic planning for actual and
training missions.
Identified Soldier needs and sought to gain initiated and received approval for an Occupational
Support Group (Anger Management and Stress Relief) for Coalition that provided a positive and
safe outlet to discuss personal Battalion approval and backing for Military and Nonmilitary ere in
during deployment in an austere environment. Gained to the trust of medical providers to develop
plans for treatment without a great deal of oversight.
The results of my work improved relations for lower enlisted to high enlisted, and enlisted with
officers. Military personnel who typically would not seek psychological services, became more
comfortable and felt less stigmatized due to the manner in which services were presented.
Huawei Technologies NA, Plano, Texas
Director of Terminal Contracts
Dec 10, 2010 - Sep 19, 2011
Terminal in this context refers to the agreement transactions for telecommunication devices and
their associated components. In this case cellphones, modules, applications, cable boxes, routers,
etc. It is important to know that Huawei was for the world's 2nd largest telecommunications
company - at that time. As Director for Terminal division for US and Canada. Due to language,
cultural, and legal differences between North America (NA) and China, I was successful in leading

3. a team of 6 Contracts Manager, Coordinators, and Specialist from China. My position required
that I work directly with customers, as it is a cultural custom to meet and/or speak to the customer
face to face (F2F). The majority of the transactions were international commercial agreements.
Procurement and Finance with US customs and expertise in negotiating Agreements. Additional
responsibilities included assisting the Chinese software team with developing a contracts reporting
and tracking system, and handling department and performance metrics reporting.
Tasks included participating in the business development process was an important by providing
expertise in contract knowledge, and contract negotiation processes. Provides insight into existing
contracts and contracts under consideration for pursuit. Structure and negotiate complex
commercial arrangements. Identify possible constraints such as tax, logistics, sourcing, transport
issues between China and US, inventory concerns for product. Presentations were highly valued;
therefore, it was required I present quarterly to all VPs and the CEO quarterly as to my departments
progress, performance, and my value.
Independent Legal Services Contractor, Rowlett, Texas
Professor Legal Contractor
I functioned as a self-employed legal services provider. I contracted with attorneys, staffing
agencies, and individual companies to assist with a variety of legal needs including trial/litigation,
corporate paralegal, contracting and documentation review and negotiations. Areas of law included
corporate, criminal (federal and state), bankruptcy, condemnation, real estate, personal injury and
family.
Tasks included research, review, intake, client and witness investigation, evidence preparation and
compilation for trial and litigation purposes. All work was to be handled in a confidential and
timely manner.
I was able to utilize by business organizational skills, and ability to communicate in a discerning
manner to help negotiate pleas, write and present proposals, marketing, and establish policies and
procedures for departments and smaller firms.
Successful results included successful trial and client outcomes, improved contracting processes,
document review and compliance. It is in my opinion that the longevity of my career speaks
volumes in that most of my clients were repeat and referrals.
Civil Service Adjunct Judge for the City of Dallas - 8 years
As an appointed CSJ by the Dallas City Council, it was my responsibility to hear employee appeals
and decide appropriate action.
Certifications and Licenses
LCDC-I
LPC-I (Pending Processing)
Real Estate SAE – 2007 (Not Active as this was for educational purposes only)

4. Education
Texas Wesleyan University, Fort Worth, Texas
Master’s Degree - MA
Aug 2012 - May 2015
Major: Counseling
GPA: 3.75
Texas Wesleyan University, Fort Worth, Texas
Master’s Degree - MBA
Aug 2004 - Dec 2006
Major: Business Administration
GPA: 3.75
Additional Training
Greer and Associates, Denton, Texas – Practicum Student
LPC Practicum Student
Sep 10, 2014 - Aug 08, 2015
Overall functions include intake, assessment, psychotherapy/counseling, treatment planning, goal
setting, evaluations, case management, and support. As a Practicum Counseling student, it is
essential to perform court-ordered Drug and Alcohol Evaluations, court-ordered Psychological
Evaluations, administer and evaluate various psychological and assessment inventories,
individual, marital, couples, group, and crisis intervention counseling to students experiencing
social, emotional, and vocational difficulties. Provides testing as appropriate for license and makes
appropriate referrals for services, supervises, consults with faculty, staff, and students and
performs outreach functions. Work is performed under general supervision and performance is
based upon completion of assignments and results.
Maintain all documentation in a HIPPA compliant manner. Provide therapeutic services. Discuss
policy and procedures with Clients. Keep current with all licensing, industry research, laws and
regulations, and industry trends. Seek and develop new methods for community and individual
outreach to increase clinic flow and meet needs of new and existing Clientele.
My accomplishments include identifying community client needs based on presenting problems
to create individual and group support. Outreach to courts, probation, hospitals, medical providers,
schools, and business networking (B2B). In addition to business cards and updating the website, I
created unique flyers and pamphlets. Metrics indicate initial phone calls and new Client increased
30% after 30 days.
Maintain all documentation in a HIPPA compliant manner. Provide therapeutic services. Discuss
policy and procedures with Clients. Keep current with all licensing, industry research, laws and

5. regulations, and industry trends. Seek and develop new methods for community and individual
outreach to increase clinic flow and meet needs of new and existing Clientele.
My accomplishments include identifying community client needs based on presenting problems
to create individual and group support. Outreach to courts, probation, hospitals, medical providers,
schools, and business networking (B2B). In addition to business cards and updating the website, I
created unique flyers and pamphlets.
Phone calls and new Client increase 30% after 30 days.